Menu
Frost Bank Customer Service Phone, Email, Contacts

Frost Bank
reviews & complaints

www.frostbank.com
www.frostbank.com

Learn how the rating is calculated

2.2 7 Reviews

Frost Bank Complaints Summary

2 Resolved
5 Unresolved
Our verdict: When using services from Frost Bank with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Verified
The authenticity of the customer service contact information for Frost Bank has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Frost Bank. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Frost Bank reviews & complaints 7

Sort by:

Newest Frost Bank reviews & complaints

ComplaintsBoard
J
11:56 am EDT

Frost Bank Our payment was not received, Frost is keeping our hard earned money.

My boyfriend, and I wanted to open a joint account so that we could get his hard earned money cashed. We are unfortunately struggling without a vehicle, and no bus line that runs thru our area here in the city of Dallas, so it's rather difficult to get to, and from anywhere for the both of us. He's had to walk to work, on rare occasion, he's lucked up, and found a ride. But for the most part, he's on foot day, to day. Blood, sweat, and tears are what gets him a paycheck. But because his identification card is from another country, he's not able to cash his checks. So we attempted opening a bank account. Without knowledge of how to add a joint holder online (bc that's our only means of banking being practically homeless, and without transportation) the account was initially just in my name. So his hard earned money is basically being kept by Frost Bank simply bc he signed them over to me, his fiance, and then deposited into my account. He is a hard working man, and regardless of his ethnicity, he's a citizen of this state, as well as this country. He's just awaiting all the required documents to make his citizenship final in order to acquire a state of Texas ID. I honestly feel like we were misjudged, and treated differently due to our relationship status. Basically discriminated on. We've offered a video call conference to do identification verification. Everything you can think to do that's acceptable by every, and anyone else in today's technology, we've offered to do. We can't make it in to a branch quite yet, bc we have no vehicle, or means to travel, not even a bike. So not only are we going thru it day to day, now his money is finally cashed, and cleared, and we still are left hung out in the heat some days. Thankfully his boss understood the situation, and started paying him cash on hand instead. But that still leaves 4 hard earned paychecks amounting up to over 3,500 all together, that he's basically just supposed to say oh well to. His money cleared my account. Of course, his paychecks were good. But bc they felt the need to close my account, bc my fiance signed his checks over to me, whom which we both have all the required verification documents to prove who we are to these people, his money is still being held without reason. Is there anything that can be done about this. Maybe someone higher up in the branch perhaps. I'd like to see a good ending to all these unfortunate incidents I've been reading up on. Otherwise, Frost Bank needs to be shut down for fraudulent money laundering themselves. Keeping peoples hard earned money like this is not the American way, in fact it's wrong. Thank you

Desired outcome: We'd just like Frost Bank to release the money owed, and apologize.

Read full review of Frost Bank
Hide full review
ComplaintsBoard
C
5:14 pm EDT

Frost Bank Frost wrongfully ended my relationship with because of fraudulent activities on my social security retirement account

On March 1,2022 I received an email my pin number was changed. I immediately called frost customer service and notified them and put a alert on my social security retirement account. I closed my account on April 11,2022. April 13,2022 my pin number was changed again. 2 fraudulent checks were deposited into my account through an atm. With no circumstances social security administration doesn't allow other funds to be deposited into that account or its a penalty. On April 23 2022 I went to the branch on Richmond and the Sam houston Pkwy south houston tx west chase district they extremely rude. He just closed my account, wouldn't go over the unauthorized charges, wouldn't give me a copy of the fraudulent checks, or give me any information about identity theft.gov. A supervisor named Michael was rude and not helpful I had to wait for the fraudulent checks to be mailed to me and received my information from the loan company I have to pay back. I didn't spend the money and now I'm stuck with the bill of 1800 which was not my fault. I'm 5 days late on rent until I receive my money since my account was closed. I was treated unfairly, frost treated me like I was involved. I filed my police report and I will be getting a lawyer. You can clearly look at those signatures and see they don't match. Why would I jeopardize my only income and something I worked so hard for. I wouldn't recommend anyone to do business with Mike frost bank manager.

Read full review of Frost Bank
View 0 more photos
Hide full review
ComplaintsBoard
Z
4:44 pm EDT

Frost Bank Lost cashiers check

I'm a client of Frost Bank. I made a cashiers check in the amount $5000 on the 23rd of September. It was made payable to Discover Card for my charges. Discover has not received the check. The check number is [protected]. I went to the bank two weeks ago and told them the check is presumably lost in the mail. They made me sign an affidavit and told me that they will talk to a manager. I called the the manager after a few days and he said that he will call me the same day but never heard from him. After three or four days someone called me to tell me that there is nothing they could do till the end of 90 days or put a stop payment on it. What was the sense of having me fill up an affidavit? I'm not asking to to refund my money now. I can wait 90 days to get it back. My concern is that someone other than Discover Credit Card gets a hold of it and cash it by fraudulent means. Then i'll be out of a lot of money and God know if i'll ever get it back. All I want is a stop payment on it. If the bank doesn't do that and someone other than the designated entity cashes it, that would amount to the bank enabling someone to commit fraud.
Aziz Malik

Desired outcome: Stop payment on the cashiers check

Read full review of Frost Bank
Hide full review
ComplaintsBoard
R
1:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Frost Bank Equity loan

I applied for a small equity loan with a house with 100% equity, but got denied, because of my schedule earnings were to low due to deductions. Didn't pay it any mind because this was a no risk loan and there was plenty of banks to approve my loan, but when I found out from a another business owner who had a negative on his schedule c and still got his loan, it makes me wonder why I was denied on a no risk loan? Discrimination? I don't know?

Desired outcome: None, already got approved from a competitor.

Read full review of Frost Bank and 1 comment
Hide full review
1 comment
Add a comment
C
C
Carol lynch
, US
Jan 09, 2022 10:05 am EST

Frost bank approved a check from lender before it was submitted! fake us federal check. I have the check front and back to prove it now frost bank has me blacklisted! i never got the money! 71 widow this needs to be taken off- going to federal court i can prove what i am saying! in my opinion frost bank is a horrible bank who steals from seniors! this is my opinion in which i have a right too! bank manager approved the check before it was submitted!

ComplaintsBoard
K
9:59 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Frost Bank checking account

They will discriminate against anyone that they feel doesnt fit the perfect image of their ideal customer - and will close your account whenever they feel like it - even when you have done absolutely nothing wrong or even remotely questionable.

Oh, but at least they give you a week to "make other arrangements". This must be what they mean when they say "We believe in doing what's right."

You've been warned.

Read full review of Frost Bank
Hide full review
ComplaintsBoard
A
3:26 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Frost Bank Investment management

I should be earning a MINIMUM of 2500 a month interest from my money, instead Frost Bank has lost over 100, 000 recently according to their statements.49, 000 psssst.Every day my account depletes 1k lately.If they ever do anything positive I will write about it, but in the meantime, consumers should know, they are crooks.They are distributing money, using money, but not making money for me.Investment mismanagement is what I would call it. I will post my next statements on this site and other document proof as soon as I can.My incapacitated brother's money is so depleted, they tacked on the "value" of his mineral rights to fluff it up, and are charging usarious interest for money that is not even there.Last month it was 51K.

Read full review of Frost Bank and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
J
J
Johnny1999
San Antonio, US
Aug 29, 2012 7:27 pm EDT

I am having the same problem with Frost bank and the Family Trust left to me and my sister by my father.
Poor investing making only enough money to pay themselves and one other obligation a total of less than 1800.00
a month. there is an excess of 800, 000. principle and that's all they can produce in income for 9 yrs straight so
dont tell me economy is the issue.
Frost refuses to give me or my sister information or return our calls and we are the sole benificiaries to this
family estate. They have no answer what happened to safety deposit box or its contents which was housed in their bank
They refuse to follow my Fathers wishes as directed by the will even though they were involved in it's writing with my father
as a customer for more than 40 yrs. And now that he's dead take his money and have no ethics or morals.
They are as crooked as crooked gets and spearheaded by Vice president Ryland Howard Senior Vice President.

ComplaintsBoard
V
11:10 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Frost Bank Fraudulent banking practice

I am an American living in China offering international exporting services. We shipped three containers of goods worth over $186, 000 to our customer on the terms of DP which means our bank sends the documents that are required by the buyer in order to clear the goods in the United States to the customers bank and they take responsibility of getting payment from the customer before they hand over the documents. This is a very common and acceptable way to insure the customer will pay for the goods before they take position of them. The banker at Frost Bank gave the documents to the customer without payment and they took possession of the goods without payment. Shortly later the customer went bankrupt we never received the payment. This is an illegal use of a financial instrument and we sued Frost Bank in China and won the case but Frost Bank does not acknowledge the China courts so they did nothing. We have hired lawyers to try and get our money and Frost bank keeps maneuvering so they can delay the whole process which keeps costing us money. They are using every legal means to keep from paying us our money which they clearly owe us. Now if we take them to court we will probably spend upwards of $100, 000 in legal fees, and then they will most likely try to settle for a lesser amount so we really will end up with nothing. I know this sounds impossible for a bank to get away with thisbut so far they are. I am now thinking of organizing a picket in front of their banks to tell people what they did to me, and how they dont care when they break the law.

Read full review of Frost Bank and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
J
J
JimmieN45
Fort Worth, US
Jul 23, 2015 1:37 am EDT

I am currently the Dependent Administrator of my Mother's Estate. She banked with Summit before turning into Frost for over 20 years. My problem is that my Mother's bank account was compromised by forgery, that was committed by my brother, William Heath Norris. Starting with 1634 for 300.00, forged/2/25/14. 300.00 on 4/7/14, forged. 1676, 300.00, forged on 4/7/14. 300.00 on 4/08/14, forged. 500.00 #1679 for 500.00 forged, 1680 forged for 300.00 on 4/17/14. on 4/18/14 300.00 forged #1680. 500.00 forged on 4/11/14 #1677, and 300.00 forged on 1/30/14 #1634. I am totaling a figure of 12, 175.00 of forged checks that you'll allowed to to be processed while my Mother was either in the hospital on several occasions, and others that were not even questioned. I would like this matter resolved as soon as possible because all the transactions listed above are unauthorized and were not even close to being acceptable for payment. I would like for you investigate the checks in question and the money given away to be returned into a cashier's check made payable to Jimmie R. Norris II, Dependent Administrator of the Estate of Betty Thurleen Norris. 5713 Fursman Avenue Fort Worth, Tx. 76114. Thank you for your cooperation in this matter. While my mother was sedated with morphine, you can see that there were approximately 5125.00 checks written to him. As long as she wrote the ones to him there is nothing I can do, but the checks he forged and stole I am seeking the return of funds for all financial instruments that were cashed at your Frost location on Camp Bowie. This is truly a slap in the face to know that when my mother was sick and all the years she banked there, you'll couldn't protect her money no better than you did. Your attention to this matter would be asked to be taken serious and prosecute the person or persons responsible for such poor business to an elderly lady who thought you'll would prevent this sort of thing from happening. Thank you, Jimmie R. Norris II Dependent Administrator.

K
K
KarmaPolice76
Mansfield, US
Mar 19, 2015 1:34 pm EDT

They have wolf pack like lawyers. If you own them any money, no matter how little, they will come at you hard. they are basically ruining my friends life. they blur the lines of.harassment and intimidation. I can't get into the whole story but it is almost unimaginable the lengths they will go to screw you over. I'm glad they're not my bank and I will warn anyone I can to.not bank with them. Purely evil.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Frost Bank customer service

Phone numbers

1800 513 7678 +1 (800) 204-4401 More phone numbers

Website

www.frostbank.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Frost Bank?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Frost Bank Customer Service. Initial Frost Bank complaints should be directed to their team directly. You can find contact details for Frost Bank above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Frost Bank. Discuss the issues you have had with Frost Bank and work with their customer service team to find a resolution.