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Freight Shipping Complaints & Reviews Sorted by Most Reviews

Freight Shipping / Bad Communication

Cw
Jul 05, 2011

Freight shipping uses multiple carriers.in my case, it is yrc. I was told by a representative and the yrc online tracking that my shipping will arrive on a date. I take a day off that day at home waiting for the delivery. At around 3:00 pm yrc contacted me and said that I need to make an appointment for the delivery which won't happen on the same day. Freight shipping has never asked me for my contact information. I proactively provided my home/cell phone number and stated clearly that I will be at home on the estimated delivery date provided by freight shipping / yrc and wait for the...

Freight Shipping / Misrepresentation/failure to live do what they said they would do.

Cw
Jun 21, 2011

On 6/13/2011 I made arrangement to ship two pieces of furniture back from Minnesota to Texas. The person I spoke to was Ryan. After I filled out the information I received a quote. I selected the carrier. The next day received a call from Ryan. He stated he had to change carriers from Roadway to STI. I agreed to the additional cost. I receive instructions and bill of lading on email from Ryan. He then told me I would receive a call from STI to schedule pick up. I left for Minnesota on Thursday 6/14, prior to my leaving I sent Freight Center customer service with my shipment number my cellphone...