Menu
Free Credit Score
Free Credit Score Customer Service Phone, Email, Contacts

Free Credit Score
reviews & complaints

www.freecreditscore.com
www.freecreditscore.com

Learn how the rating is calculated

3.8 20 Reviews

Free Credit Score Complaints Summary

13 Resolved
2 Unresolved
Our verdict: Expect excellent service from Free Credit Score. While their resolution rate is high, always verify their service terms. Read customer testimonials, both positive and negative, to gauge their service's reliability and responsiveness. Have all relevant information ready when dealing with their customer service for efficient problem-solving.
Verified
The authenticity of the customer service contact information for Free Credit Score has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Free Credit Score. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Free Credit Score reviews & complaints 20

Filter reviews by rating
5
0 review
4
0 review
3
1 review
2
1 review
1
3 reviews
Sort by:

Newest Free Credit Score reviews & complaints

ComplaintsBoard
T
2:27 am EDT
Verified customer This review was posted by a verified customer. Learn more

Free Credit Score Free Credit Score Review: Unexpected Charges During 7-Day Trial

I recently signed up for Free Credit Score (freecreditscore.com) and was excited to take advantage of their 7 day free trial. However, I quickly ran into some issues. When I clicked on the "See them Instantly" button next to "Check all 3 Reports & Scores for accuracy!" I was charged $32.95 and $1 instantly. I was surprised and confused as I did not receive any message that I would be charged to see the reports. I was under the impression that I would be able to access the reports for free during the trial period.

Feeling frustrated, I decided to call the customer care line to try and resolve the issue. After speaking with a representative, I was able to cancel my account and receive a refund for the charges. While the reports provided were correct, I was disappointed that I was not offered anything free as a 7 day trial.

Overall, my experience with Free Credit Score was not what I expected. While the reports were accurate, the lack of transparency regarding charges during the trial period was frustrating. I would caution others to be aware of potential charges when using this service.

Read full review of Free Credit Score
Hide full review
ComplaintsBoard
B
1:43 am EDT
Verified customer This review was posted by a verified customer. Learn more

Free Credit Score Legit and Reliable: My Experience with Free Credit Score

I gotta say, I was pretty skeptical about using Free Credit Score (freecreditscore.com) at first. I mean, there are so many credit repair companies out there that promise to boost your score and clean up your report, but they never seem to deliver on their promises. I've been burned before, so I was hesitant to try yet another service.

But I decided to give it a shot, and I'm so glad I did. Free Credit Score actually delivered on their promises! They helped me boost my score and clean up my report, and they did it all in a timely and professional manner.

One thing I really appreciated about Free Credit Score was how easy it was to use their website. I'm not exactly a tech whiz, but even I was able to navigate their site and understand what was going on. Plus, they offer a ton of helpful resources and tips for improving your credit score, which I found really useful.

Overall, I would definitely recommend Free Credit Score to anyone who's looking to improve their credit score and clean up their report. They're legit, they're professional, and they actually deliver on their promises. So if you're looking for a reliable credit repair service, give Free Credit Score a try!

P.S. Sorry if there's any typos or grammar mistakes in this review - I'm not exactly a grammar expert, haha!

Read full review of Free Credit Score
Hide full review
ComplaintsBoard
K
11:44 pm EDT
Verified customer This review was posted by a verified customer. Learn more

Free Credit Score Disappointing Experience with Free Credit Score: Scam Alert?

I recently tried out Free Credit Score (freecreditscore.com) and I have to say, I was pretty disappointed with my experience. I signed up for the free trial and within the first 10 minutes, I was charged $31.95 for a full credit report that I didn't even ask for. I was pretty upset about this and immediately requested a refund.

To my surprise, they told me that they could only refund me $17. I was pretty frustrated with this response and told them to cancel my account completely. However, they didn't want to lose my business and started begging me to stay. It was honestly pretty annoying and felt like they were whining like little kids.

I asked for a full refund and they offered me a membership for 50% off. I wasn't interested in this offer unless they refunded me the full $31.95. Unfortunately, they wouldn't budge and I ended up hanging up on them.

While they did cancel my account, I was still pretty upset that they wouldn't give me the full refund. Overall, I would recommend staying far away from this site. It definitely feels like a scam and I wouldn't want anyone else to have the same experience that I did.

Read full review of Free Credit Score
Hide full review
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

Free Credit Score Free Credit Score (freecreditscore.com) Review: Disappointing and Frustrating Experience

I was really excited to sign up for Free Credit Score (freecreditscore.com) because I wanted to see my credit score. However, I was disappointed to find out that I couldn't even see it. To make matters worse, they charged me over $30 and when I tried to log in to my account, I couldn't get in. I clicked on "forgot password" thinking that maybe I had entered the wrong password, but even after they said they sent me an email to reset my password, I didn't receive anything. I kept refreshing my email, checking my spam folder, and everything, but there was no email from them.

I decided to try the security question instead, but they told me that my answers didn't match what they had on file. I mean, come on, I'm the one who picked the question and I know the answer, so how could it not match? This whole thing felt like a scam to me. I tried calling them, but no one answered. I even tried using the live chat, but no one responded. It was so frustrating.

I'm going to try calling them again later today and I really hope they cancel my membership. This is just so wrong. If I were you, I would never use this place. It's a complete waste of time and money.

Read full review of Free Credit Score
Hide full review
ComplaintsBoard
K
Verified customer This review was posted by a verified customer. Learn more

Free Credit Score Beware of "Free" Credit Score Offers: My Nightmare Experience with freecreditscore.com

So, I saw this ad for Free Credit Score (freecreditscore.com) and they said it was totally FREE and easy to use. I thought, "Wow, this is great! I need to check my credit score." So, I entered all my personal information and at the end, they asked for my credit card info. They said it wouldn't be charged unless I didn't cancel within 30 days. I was a bit hesitant, but I thought, "Well, it's free, so why not?"

After a few days, I decided I didn't really need the service and tried to cancel it. But, I couldn't get anyone to answer the phone! I tried again and again, but still no luck. I thought, "This is ridiculous! Why can't I cancel this service?"

A few weeks later, I checked my bank account and saw that I had been charged three times for over $30 each! I was so angry and frustrated. I finally got through to someone (thanks to my bank) and they told me that I had only logged in once during the free period and never used the service again. They refused to give me a refund and I was out over $100!

I was so disappointed and unhappy with the whole experience. I really needed that money for important things like food and bills. I hope this review will help others avoid the same mistake I made. And, I hope that Free Credit Score will see this and give me at least half of my money back.

This is a true story and it was a nightmare. Don't fall for their "free" offer!

Read full review of Free Credit Score
Hide full review
ComplaintsBoard
S
3:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Free Credit Score Score sense is adding fees to my account illegally

I have called score sense at less 5or6 times and they won't tack the charges of my account and I'm filing this complaint do to stress and loss of funds and the coast that it is coasting me on my phone bill and not being compensated for the lost of funds and the money that score sense has charge to my account here is score sense phone number [protected] if you can salve this problem I would appreciate it my e-mail is [protected]@gmail.com and my cell phone is [protected] they should have advised me that when I started the trail that they going to start billing me they said monthly not 3o4times just about every other mouth at 29.95¢ a mouth it sounds lick to me there trying to do a credit card ponzi frade scam and also here is the number to my discover card holder [protected]

Read full review of Free Credit Score
Hide full review
ComplaintsBoard
C
10:33 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Free Credit Score Unauthorized Charge

What a scam! There is nothing free about this company I should have been tipped off when they required a credit card number! If it was really FREE, why would they need that? 1 business day after I checked my credit score on this site, a charge fot $31.95 hit my bank account. I called Experian PLC's customer service and got a rep whose English was so bad, I couldn't understand him. I called the next day, still got someone whose 1st language was certainly NOT English, but I understood him. They told me that their website notifies you twice that you are about to be charged if you pull a credit report-NOT TRUE! After I railed against the scam and fraud they were committing, for a 5 full minutes, they offered me a partial refund of $17. I told them that I wanted the full $31.95 back and the guy "talked to his supervisor to elevate my complaint." He came back with a full refund! STAY AWAY FOR THIS COMPANY!

Read full review of Free Credit Score and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
B
B
Bumsoo
Chapel Hill, US
May 23, 2010 10:52 am EDT

I logged onto freecreditscore.com a few days ago, but logged out before completing the process required to get the credit scores. Now they have debited by checking accout for $14.95.

L
L
LoniC
, US
Oct 25, 2012 12:36 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

SCAM! not free at all. Freecreditscore.com took $90.00 out of my account over a 6 month time period. BY THE WAY I NEVER SEEN A SINGLE CREDIT REPORT. If you like giving away money, trust this company.

T
T
t-monkey
Lomita, US
May 18, 2011 9:16 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I don't even remember logging onto this stinkin website. What is going on? What should I do?

S
S
sammed in Syracuse,NY
Brewerton, US
Dec 28, 2010 1:12 pm EST

Freecreditscore.com-This is one of those companies that offer a free trial membership but charge you before you have even logeed on to get your :free credit score: minutes after signing up for a free trial-I cancelled brcause they gave me info for someone else-when i called to cancel-i was told that they had already charged me 26.99 and that was nonrefundable-I asked to speak to a supervisor and was told there was not one available-Even though the number given showed it was from California-the rep told me they were based in the Phillipine Islands-they pose themselves as many different companies-and steal your info-i am in the process of finding out how to process a lawsuit that will devastate the one they had against them in 2005-they are thieves and scammers!

ComplaintsBoard
B
11:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Free Credit Score Deceptive & Fraudulent Business Practices

I enrolled in the advertised "Free Credit Reports & Score", 7-day free trial. I went on the site the same day and the navigation is purposely misleading, that when you click on a link or another page, to get back you click on see my credit score so I did just to navigate back to the page to read my credit score. You have to click around because the credit report is soooo long, that each item is on one page, mine was 71 pages long. REALLY...no one prints that many pages. Anyway, I look at my credit card online the same day I signed up and there are two charges for $31.95 from them. They are conveniently closed 6am-6pm PST. I definitely will be handing this over to my attorney, complaining to the BBB, Secretary of State & where ever there are complaint sites. I cannot get back into the site somehow my password does not work and I have been locked out, but they are closed. This one really needs to be investigated by legal authorities. I will also dispute these fraudulent charges to my bank.

Read full review of Free Credit Score and 4 comments
Hide full review
4 comments
Add a comment
S
S
slaaty
Bainbridge Island, US
Sep 19, 2013 2:07 pm EDT

Comment has instructions for getting charge reversed by dealing with customer service:

The site is certainly deceptive. I feel I am generally cautious about online sites, and was proceeding warily thinking that I could get a snapshot of my credit information for free as long as I canceled my membership within 7 days. Even so I clicked on a button to get my report without realizing that would incur a charge. Doing so DID NOT take me to a confirmation page as should be standard for any online sales site, but offered me the 3 agency credit report, and a button to view it, having already charged my account $31.95. I DID NOT VIEW THE REPORT but immediately called customer service. The initial indication was that it was too bad, that I clicked on the button which I should have seen would result in a charge. I explained my displeasure, that I had not viewed the report, and dismay at the deceptiveness of the site. Only when I ASKED TO SPEAK TO A SUPERVISOR, I was offered (by the initial agent) to be able to see the report and be credited about half the amount. When I said that that was NOT GOOD ENOUGH, I STILL WANT TO SPEAK TO A SUPERVISOR, and answered additional questions, the agent put me on hold (as if to transfer) and then came back and said that since I had not viewed the report, her supervisor agreed to refund me the full amount.

The thing which is free is only the Experian report & score. I retained my membership long enough to get that, and then canceled right away. Hopefully I will discover a net charge of zero on my credit card.

S
S
So Forreal
San Francisco, US
Mar 12, 2013 3:53 am EDT

If I may ask have you ever taken the time to throughly read their Terms and Conditions? This is what I always recommend to my clients BEFORE seeking counsel because you had to have agreed to the terms in order to begin the free trial period to obtain the product. If anywhere within those Terms & Conditions it states any additional fees for ANY reason, well it's unfortunate on your part because you had already agreed to those Terms. An attorney can't do anything to help you and claiming to be misled would be a dead topic. If you would have read the Terms BEFORE checking the box 'I Agree..." I'm sure you would have made a right decision and left the website altogether.

freecreditreport.com, and others like it, are 3rd party companies having the same capabilities as yourself as far as obtaining your credit reports & score. The difference is freecreditreport makes their money off unsuspecting individuals banking on the fact that 98% of these consumers WON'T bother to review the Terms & Conditions. The other 2% will realize that if a website is offering a 'free' service BUT asking for credit card information anyway, will move on and obtain their free report & score directly from one of the three main credit bureaus.

J
J
Jamie33
Wichita, US
Jul 31, 2012 3:02 pm EDT

knowingly** not knowing

J
J
Jamie33
Wichita, US
Jul 31, 2012 3:01 pm EDT

The EXACT same thing happened to me. Do not even bother calling their customer service line, they will tell you that you knowing clicked to see your 3 Bureau Credit Report, which you probably never even saw, and that you knew it would cost 31.95. The customer service people will then try to trick you into admitting that the charges are valid. I was on a 3 way call with my credit card and their customer service rep. I finally told him I was done talking to him (the freecreditscore.com rep), he "hung up, " but was really still on the line trying to listen to my private conversation with MY BANK. My Chase rep told me to not say anything and told him to get off the line. He finally did. I am disgusted. I have filed a complaint with the BBB, and disputed the charges with my credit card.

ComplaintsBoard
J
10:17 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Free Credit Score SCAM

I am FURIOUS with this fraudulent website. They are a SCAM. $29.95 for my FREE TRIAL! I called and gave them a piece of my mind only got $15 back but i'm gonna call again! F THEM!

Read full review of Free Credit Score and 32 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
32 comments
Add a comment
S
S
sdbaral
, CA
Mar 30, 2010 9:39 am EDT

Dear Lenard,

Thank you for your helpful email. There are two issues that were not addressed. The first of which is that I cancelled my membership within the allotted trial period, yet was still charged for the next month. Secondly, it is a poor business practice to not more formally disclose to your customers that there is a charge associated with a service. When I called in about this, the CSR said that they would refund $10 of this charge, which never happened.

I can show you screenshots that when you first sign up for the freecreditscore.com service, there is basically no warning that ordering these reports costs 24.95. It is only after you are a member, that it is more obvious that this service costs additional moneys.

Lastly, your email response to me was a form email, not personally written to me. This suggests that I must be one of many writing to complain about this and will search the internet. In the very least, I will post my story to make sure that others do not fall victim to these deceptive business practices.

Thanks for your time,
stefan

--------------------------------------------------------------------------------
From: support@freecreditscore.com
To:
Subject: Re: Customer Care and Billing Issues
Date: Tue, 30 Mar 2010 09:25:16 -0500

Dear :

Thank you for writing, and we apologize for any inconvenience.

According to our records, you recently ordered either a 3-Bureau report and/or Plus Credit Score for $24.95 from our website FreeCreditReport.com, viewable for 30 days. The product you purchased is not included as part of the membership. It is a separate item available at an additional charge. When you authorized us to obtain that product from one of the credit bureaus, they charged us for delivery of that information.

Further review of our records indicates we mailed the product you ordered to the email address we have on file for you and that it was accessible to you on FreeCreditReport.com as of March 10, 2010. As we delivered the product you ordered successfully, and as it was accessible for the specified 30 days, we are unable to grant your request for a refund.

Thank you for being a member of FreeCreditScore.com.

Sincerely,

Lenard Albert B.
Customer Care Team

--- Original Message ---
From: >
Received: 3/30/2010 9:09:31 AM Central Standard Time (GMT - 5:00 )
To:
Subject: Customer Care and Billing Issues

To whom it may concern,

I saw the link for your service while shopping for homes. I followed the link and signed up for the service. While signing up, I was offered to print my credit score, which seemed like an excellent option. I followed this option and did receive a pdf printout of my scores. A few days later, a charge of 24.95 showed up on my credit card. I phoned to inquire about this within my trial period and was told that I would have clicked on something accepting a 24.95 charge to print this out. As a physician, I pay very close attention to detail and can assure you that there is no such warning or indication that while choosing the service of printing out the credit scores that would one would incur a 24.95 charge. I then asked my account to be cancelled and was told that it would be done so immediately and I would accrue no further charges. However, in checking my card now, I was charged for another month's service on the same day as my trial ended and though I had already cancelled.

As a company involved in billing and finance, there seem to be very suspect practices going on at freecreditscore.com. I am about to phone my credit card company to have this charge investigated and removed given that I cancelled during my free trial period and was specifically told that I would incur no further charges. Moreover, pending what happens now, this company has lost me as a future client when these services would become useful to me.

I hope that someone will take the time to respond to this as am hugely disappointed by the way that freecreditscore.com has acted.

Sincerely,

B
B
BrokR
torr, US
May 25, 2011 5:46 pm EDT

I wanted to find out my credit score so I made the mistake of checking out the "free" 8 day trial on freecreditreport.com. I was one day late of canceling my trial, so I paid $14.95 for the months membership. I accept full responsibility for that charge as it was entirely my fault for not canceling. I received a confirmation number stating that after the month was over, I was no longer liable to pay a fee and my membership would be canceled. I figured I would at least try and look at my report since I had already become a member for 1 month. The tab to read the reports read "Click here to check your reports" so I did and thought all was ok. Two days later, freecreditscore.com charged me $29.99 because I opened the tab to view my credit reports! I did not authorize that charge on my credit card, did not get a warning that I was going to be charged $29.99, all I did was click a tab and boom, $30 charged on my American Express! I want to warn everyone NOT to sign up for the free trial, it is misleading and bad business. Freecreditreport.com is also affiliated with freecreditscore.com so beware of both sites!

J
J
jojogreg
Plainville, US
Mar 31, 2012 9:55 am EDT

Worst company ever. Scam is in the name, the more you say free does not reduce the hidden price of 30$. Theirs no conformation that they are going to charge you either. Representives were rude, and attempted to dismiss me multiple times. Over all a terrible expierance.

M
M
Molly1972
La MEsa, US
Oct 23, 2012 4:38 pm EDT

They are a total Scam. I ordered my FREE CREDIT REPORT and then...when the screen popped up - they had charged me $31.95. I will never use this site again. Buyer beware!

K
K
Ken_1
Fort Wayne, US
Feb 24, 2012 3:15 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I also have been charged for the 3 credit reports and did not see there was an additional $24.95 charge for this I also canceled me membership on the 7th day of the 7 day 'free' trial but was still charged $14.95 that month, it took 20 minutes on the phone to get the $14.95 credited back in 7-10 business days. I believe I could have missed some type of fine print about the charge to see all 3 reports but this company is still not deserving of part of my paycheck. I will not do this again.

D
D
daniel823
n miami bch, US
Oct 12, 2011 6:19 pm EDT

I try to contact them to cancel my membership, and the 2 numbers they post on internet are not working. Anyone has a working number of this site ?

M
M
Meemer
Ecorse, US
Sep 10, 2011 1:25 am EDT

My complaint with this horrid company has nothing to do with the fact that they charge. I was glad to pay the monthly fee for what I THOUGHT was an accurate representation of my credit score. I confidently applied for a loan recently because I had been diligently checking my credit score with this service. Imagine my shock when I was told by the lender than my credit score was a full EIGHTY (80) points less than what this service was reporting to me. The lender said the score was provided by guess whom, EXPERIAN. So it made absolutely no sense to me. I gave them a call and they cheerfully said..."The score we report is a PLUS score, there are all different kinds." So I asked why isn't it called "freepluscreditscore.com"?! I promptly canceled and I DARE them to charge me another dime. DARE!

R
R
rhanser2
Bristol, US
Jul 02, 2011 1:36 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

The score I got was 100 points off. Even the credit score is false. There is no way they are legit. I checked with the 3 major credit dept. and they all had about the same score. Check freecreditscore.com and it shows a score that is 100 points higher. Interesting. Thought they worked with the 3 companies.
If you don't have the money in your account for them to charge they will try it everyday till it goes through.

D
D
dbscammed
Hayward, US
May 31, 2011 9:41 pm EDT

I was told that my membership with freecreditscore.com was canceled, as I called within the nine days; however, it wasn't and I was charged $14.95. I called today to cancel again and now we will see what they do.

P
P
Patrick Lessor
North Little Rock, US
May 26, 2011 9:20 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I was also charged the 29.95 and it does not appear that I can get it back. What a rip-off

ComplaintsBoard
K
7:55 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Free Credit Score unauthorized charges

Freecreditscore.com is not free! I did the 7 day FREE trial on Sept 15 and by Sept 16 there was a charge of $29.95 on my credit card. The company I work for offers great credit reports through an outside company but does not offer the credit score for free. So I literally logged onto this website to see the home page which gives you your credit score and logged off. The Customer Service person told me that I clicked on a report that was not free. So obviously they are charging your card without your authorization or acknowledgement. I saw no reports at all and did not click on anything other than the log off button. Beware of scams like freecreditscore.com. What they are doing is illegal. They will not take the charges off. I am trying to explain to the bank what happened so I can get this charge taken off.

Read full review of Free Credit Score
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
C
1:17 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Free Credit Score FRAUD

Clark Howard on HLN referred me to this site. DO NOT USE FREECREDITSCORE.COM ! - I registerered in the FreeCreditScore.com for "free one week trial" May 25th. I checked my scores and cancelled the service within 20 minutes of my review of my reports. It is within the free trial period. I checked my credit card account and I found that I was charged $29.95. plus an additional $1. I called them and they said it is nonrefundable...I finally spoke with a supervisor and told them I was filing a formal complaint. May I suggest a CLASS ACTION against this company. I have started a campaign with this ONLINE Law Firm for Class Action Suites: www.audetlaw.com GO there and file a complaint!

Read full review of Free Credit Score and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
T
T
Tracey Mitchell
Atlanta, US
Apr 04, 2011 2:48 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My name is Tracey Mitchell and I Got identity hawk and free credit score on March 28, 2011. I soon discovered that both programs were not what I intended and I subsequently cancelled my account via a live representative. I was assured at that time that my account was indeed cancelled. However to my surprise, I have discovered that my credit card account was debited on April 1, 2011. I'm highly upset regarding this matter and believe that fraudulent practices are involved. I would like for this situation be rectified immediately and my account credit with a refund. Your prompt attention is this serious matter would be greatly appreciated. I will be following this e-mail with a telephone call with a live operator first thing Monday morning. This is very serious and I'm very upset with these developments.

Tracey Mitchell

B
B
bmkafka
Kannapolis, US
Jan 13, 2012 9:09 pm EST
Verified customer This comment was posted by a verified customer. Learn more

If there is a class action lawsuit I would like to be a party to this, because they scammed
me also.

E
E
espdenver
, US
Aug 25, 2011 9:09 pm EDT

I was prompted on mint.com to check my credit score. I was to be given a free credit report and then charged $12.95 if I did not cancel in 7 days. I cancelled 20 minutes later, but was charged $29.95 as they said I upgraded my account. I believe this is 100% fraudulant. When I called, they said that I had indeed upgraded and refunded me 1/2 of the cost without question. This is extremely fraudulant as I never upgraded anything.

ComplaintsBoard
T
10:57 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Free Credit Score - Unorthorizid Withdrawal

I, Travers Villany was told via internet that Iwould receive three credit scores free of charge, within 30 days. I have been charged 29.99 twice within 8 days. I fear this scam website could charge my Visa every day. Can you please help? My acctount is with Apple Bank, New York City, N.Y

Read full review of Free Credit Score and 15 comments
ComplaintsBoard
R
12:42 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Free Credit Score free?

This company offered 3 free credit scores for free. You were only supposed to be charged 19.95 after 30 days if You didn't opt out. They
charged me 29.95 that day.When I called to demand a refund, I was told I would only be refunded $10, the 19.95 was non-refundable. This
is a scam!

Read full review of Free Credit Score and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
B
B
blondie247
Maybee, US
May 13, 2011 8:13 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Those sites are scams and should be avoided! So sorry this happened to you. :( Always use the site I supplied above and report these others to the Federal Trade Commission.

R
R
Richard Z.
Pleasanton, US
May 12, 2011 8:48 am EDT
Verified customer This comment was posted by a verified customer. Learn more

They did the same to me and I NEVER requested any Credit Report from any of these companies! Never!

They also charged my account 3 times in the same month using the number of my new Check Card (got it 3 weeks ago), I just contacted my bank and requested a New Card. I am not sure how they got my card information...

Also not sure how they are doing this but I got 2 unauthorized transactions from CREDITSCORE.com and 1 from FREECREDITSCORE.COM in the same month...

I will prosecute Them tomorrow!

B
B
blondie247
Maybee, US
Apr 12, 2011 3:27 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

If you live in the US you can get you credit score once a year for free, it's a federal law. Follow these instructions.
Q: How do I order my free report?
A: The three nationwide consumer reporting companies have set up a central website, a toll-free telephone number, and a mailing address through which you can order your free annual report.

To order, visit annualcreditreport.com, call [protected], or complete the Annual Credit Report Request Form and mail it to: Annual Credit Report Request Service, P.O. Box 105281, Atlanta, GA [protected]. The form is on the back of this brochure; or you can print it from ftc.gov/credit. Do not contact the three nationwide consumer reporting companies individually. They are providing free annual credit reports only through annualcreditreport.com, [protected], and Annual Credit Report Request Service, P.O. Box 105281, Atlanta, GA [protected].

You may order your reports from each of the three nationwide consumer reporting companies at the same time, or you can order your report from each of the companies one at a time. The law allows you to order one free copy of your report from each of the nationwide consumer reporting companies every 12 months.

ComplaintsBoard
S
7:26 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Free Credit Score Scam: Charged for &free Trial&

To whom it may concern,

On January 28th, I enrolled in a "free" trial with FreeCreditScore.com. Upon accessing the information, I determined it was not what I was looking for.
I was charged thirty two dollars to my credit card on January 28th, the same day I signed up for the free trial. Upon discovering this, I contacted there customer service. CSR "John" answered with a heavy accent, and attempted to up-sale me for 15 minutes. When I stated I just wanted my money back, "John" became annoyed and told me "Fine, i will refund money in 7-10 days" and hung up.

The sheer fact that they charged me WITHOUT authorization, is grounds for a class action. The amount of people who have the same complaint is horrendous.

That neat, catchy commercial will be singing a different song if you don't make this right.

Signed,
Your average consumer.

Read full review of Free Credit Score and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
R
R
Richard Z.
Pleasanton, US
May 12, 2011 9:03 am EDT
Verified customer This comment was posted by a verified customer. Learn more

This is what happened to me and I never, I said NEVER requested a credit report from any of these companies.

They also charged my account 3 times in the same month using the number of my new Check Card (got it 3 weeks ago), I just contacted my bank and requested a New Card. I am not sure how they got my card information... but I got 2 unauthorized transactions from CREDITSCORE.com and 1 from FREECREDITSCORE.COM in the same month...

I will prosecute Them tomorrow!

P.S.
I just checked the whois database for both domains and they all show the same info, summarizing, same owners:

Consumerinfo.com, Inc. - DNSAdmin@consumerinfo.com
18500 Von Karman
Irvine, CA 92612
Phone: [protected]

U
U
Upset_Customer01
, US
Apr 18, 2011 9:28 pm EDT

The same thing happened to me signed up for the "free" trial, called and canceled it after 3 days. The CSR told me that I would not be charged, then the next day I was charged 32.61. I called and had to speak to 2 people and a manager to get a refund which I still have not seen. This website is a COMPLETE SCAM BEWARE.

V
V
virginia stevens
Massillon, US
Apr 04, 2011 3:07 am EDT

I also called for the free trial period. 4 days after I started my 9 day trial my card was charged 29.95 plus the 1 dollars that was to start the trial period. I only agreed to the 1 dollar charge til I was sure about it but ended up paying the total of 30.95 which in returned caused me to have insufficient fund that I was counting on. After cancelling my trial period 4 days into it they assured me that my card would be refunded. This cancellation was activated march 19th 2011 but I still have not seen any refund of my money. What can be done my money limited as it is.

V
V
Viccton1
, US
Mar 01, 2011 5:12 pm EST

I had signed up for the "free trial" for freecreditscore.com, only to realize it's not "free". I was charged like $2. Not a big deal there, but the real scam starts when I called to cancel my trial, of course they tried to upsell to me, I denied any offer, but the CSR offered me a free month, which at the end of the free month, my membership would be canceled automatically, so I took it. This was not true, for I was charged $14.95 for another month. I called them back to find out why they did that, and to get a refund. They told me that it was not canceled. I told them what the CSR had told me, and they had no explanation for that, and said that the money could not be refunded. Anyways, long story short, this web site is bogus, its a scam, and I would recommend that NOBODY even sign up for the "free trial".

ComplaintsBoard
T
3:37 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Free Credit Score Charged me AFTER I cancelled my account

After discovering I needed to cancel my account in order not to get billed each month, I did so in Oct. In Jan, I found the same monthly charge on my account after I already cancelled my membership. I called them and they said someone else used my card to create a new membership account. I find this suspicious and unbelievable--why would someone with my card information use it for credit reporting, they would use it to buy other more expensive things. No other charges on my credit card was reported except for theirs. They say they will refund my money since I caught the charge within 2 days. Don't trust these guys, they will scam you and steal your money!

Read full review of Free Credit Score and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
R
R
Richard Z.
Pleasanton, US
May 12, 2011 9:13 am EDT
Verified customer This comment was posted by a verified customer. Learn more

This is what happened to me and I never, I said NEVER requested a credit report from any of these companies.

They also charged my account 3 times in the same month using the number of my new Check Card (got it 3 weeks ago), I just contacted my bank and requested a New Card and of course cancelled all these unauthorized transactions. I am not sure how they got my card information... but I got 2 unauthorized transactions from CREDITSCORE.com and 1 from FREECREDITSCORE.COM in the same month...

My bank said that they had many similar cases this month and these folks use others websites as well. They are having the same problems here, in the UK and many other places. They usually charge $14.95 and most of the cases you never requested it.

All I know is that I will prosecute Them tomorrow!

P.S.
I just checked the whois database for both domains and they all show the same info, summarizing, same owners:

Consumerinfo.com, Inc. - DNSAdmin@consumerinfo.com
18500 Von Karman
Irvine, CA 92612
Phone: [protected]

ComplaintsBoard
C
2:44 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Free Credit Score charges

I SO wish I'd have done a background check on FREEcreditscore.com. It certainly isn't FREE, and there ISN'T a trial period! Don't believe them! I never saw that I would be charged additionally to actually GET my credit score! I am told that if I had just gotten my score at Experian, I wouldn't have been charged but because I wanted to see what all three agencies rated me as, I was charged. I'm thinking this should be somewhere on the site in a font bigger than 4pt.

Read full review of Free Credit Score and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
A
A
Allan22
Dallas, US
Jan 21, 2011 3:42 pm EST

how about the fact you had to give a credit card - that should have been a red flag in itself. shame on you.

ComplaintsBoard
N
6:42 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Free Credit Score Free Trial Scam

After seeing the countless comercials and having a good reason to find out what my credit score is, I accepted the free trial offer on the FreeCreditScore.com website. It says you have 30 days to try out the site and you will receive your scores from all three credit reporting agencies free. I just wanted those of you out there considering this site to hear what happened to me. Like I said, I submitted my information to accept the free trial. Of course the first thing they ask for is your credit card information. After giving up my information, I never received my score. I went back in to the site, clicking on all the appropriate buttons only to have it tell me that there was a problem with my account and they could not release that information at this time. So, after a month of following their instructions and trying to get the score, I called the appropriate number to cancel my trial membership around 9:00am ET on the 30th day of the trial. I got a recording telling me that my membership had been cancelled. The following checking account statement I see where they took the $19.95 out of my account even though I cancelled the membership within the 30 days. I, again, called the appropriate customer service number and waited to talk to a human. She told me that my membership had indeed been cancelled, however not within the trial limits of working days. She tried adding something about the time of day on the last day that I called was not sufficient, but I didn't hang on to listen to the rest. So, the site got my $19.95 and I got absolutely nothing. Beware the time of day you call these places!

Read full review of Free Credit Score and 6 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
6 comments
Add a comment
B
B
bmkafka
Kannapolis, US
Jan 13, 2012 9:05 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I asked for the $1.00 7 day free trial to get my credit score and they proceeded to charge me $29.95 and I did not obt for that service. I only agreed to $1.00 and once I saw my credit score I called and cancelled the 7 day free trial and I knew it cost me $1.00 but they told me I had been charged for the upgrade of $29.95 which I did not request. There was a place I checked No Thanks when it was offered as I did not want that service. I was told by the people that they could not refund the charge even thought I had cancelled my 7 day free trial and they would not refund me my money. I did not want this service and did not ask for it. They are trully ripping people off as I have seen this from others on this site. Can you help?

R
R
rstivers61
Guyton, US
Dec 27, 2010 10:19 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Tried the 9 day free trial and pulled up my credit reports. the website claims you can view your reports for free. I was charged $24.95 to view my credit reports. When I called to see why I was charged I was directed to one of those infamous "boiler rooms". I was told they charge that fee to view your reports. They did cancel my trial membership but my money is gone.

C
C
christine caruso
Boston, US
Feb 01, 2012 2:32 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I was quoted $1 then charged $29.95 which I did not authorize!

T
T
Tracey Mitchell
Atlanta, US
Apr 04, 2011 2:36 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My name is Tracey Mitchell and I purchased identity hawk and free credit score on March 28, 2011. I soon discovered that both programs were not what I intended and I subsequently cancelled my account via a live representative. I was assured at that time that my account was indeed cancelled. However to my surprise, I have discovered that my credit card account was debited on April 1, 2011. I'm highly upset regarding this matter and believe that fraudulent practices are involved. I would like for this situation be rectified immediately and my account credit with a refund. Your prompt attention is this serious matter would be greatly appreciated. I will be following this e-mail with a telephone call with a live operator first thing Monday morning. This is very serious and I'm very upset with these developments. Thanking you in advance for your prompt resolution in this matter,

Tracey Mitchell

D
D
David48
Irvine, US
Nov 04, 2010 5:40 pm EDT

I am a freecreditscore.com member and value the service. What you're saying doesn't make any sense b/c freecreditscore costs $14.95 per month after the trial. It does way more than just tell me my score.

I looked into it and you probably signed up for FreeScore.com. That's the one that offers 3 scores and is $19.95. I'm a bit of a stickler, so if you're going to complain, make sure you know the name of the company you're complaining about, FreeScore.com.

T
T
talltexan2
Edinburg, US
Nov 03, 2010 7:57 pm EDT

annual credit report . com is the real website for the free one.
annualcreditreport.com

please complain that the name is misleading.

yet there was something on screen showing you their site is "not free" despite the name-- so sue them. (or sue yourself for clicking on it anyway)

The Credit Reporting companies have the free one usually somewhere on their homepage (Experian, Equifax, and Transunion) -and you can always get a free one when turned down for credit or once a year.

that might help their misleading choice of name, they should have named the company: CuteCommercialsCreditReport.com that would have been more accurate, less deceptive, and less misleading

ComplaintsBoard
G
7:33 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Free Credit Score False Advertisement/Misleading Ads

1. Freecreditscore.com advertises a "free" credit report, however when you go online to order your "free" report you
ARE REQUIRED to sign up for a trial membership (see below, exhibit A). Although they state you may cancel,
they're BANKING on you forgetting, at least for a month's worth of fees, and last time I checked that didn't denote
free. Did Merriam Webster misdefine "free" or have the customer service reps at freecreditscore.com drank the
kool-aid? The reps are extremely defensive!

Exhibit A:
When you order your free Score here, you will begin your trial membership in Triple Advantage. If you don't cancel your membership within 9 days, you will be billed $14.95 for each month that you continue your membership. You can cancel your membership by contacting us at any time and stop the monthly billing; however, you will not be eligible for a pro-rated refund of your current month's paid membership fee.

2. Should you choose to dispute the charges, good luck, they've taken you for your money & you're not getting it back!

3. Guess who is the mother company for Freecreditscore.com, you had to see this one coming? (see below, Exhibit B)
You may be surprised that one of the 3 Credit Bureaus, Experian, owns Freecreditscore.com and take a look at
their other internet properties.

Exhibit B:
an Experian® company, Call Us Toll-Free: [protected]
Internet properties include FreeCreditReport.comSM, FamilySecure.comSM, Affiliate Fuel, ClassesUSA.com®, PriceGrabber.com® and LowerMyBills.com®.

4. Yes, while it is true that Freecreditscore.com is not a credit bureau, they are owned by one of the credit bureaus,
Experian (see their statement below in Exhibit C about not being able to forward your dispute correspondence to
"the" credit bureau. Wow, not even yourself, if you're the reporting entity? They make this statement, almost as
if "they" have no knowledge of how to contact either of the 3 bureaus! Transparency please, you're ONE of them!

Exhibit C:

Report Disputes
Please be aware that FreeCreditScore.com is not a credit bureau and cannot accept correspondence in regards to credit report disputes, security alerts, or credit report freezes. We are also unable to forward correspondence to the credit bureau.

It makes you wonder, why do reputable news outfits (i.e. The Today Show's, Jean Chatzsky and other financial experts) advertise for a company with such questionable business practices? As the rep at their toll-free number extolled, "we are a for-profit business, Maam!" Well of course you are, you just advertise one of your resources as "free" when it should be, if you are an ethical business, "free when you sign-up for a trial membership at $14.95 per month!" I'm just saying! The mere questioning of their business practice, incenses their customer service reps.

Read full review of Free Credit Score and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
A
A
Anabelle82
Mission Viejo, US
Sep 02, 2010 6:08 pm EDT

Agree, that companies that provide a "free" product or service with enrollment in something should disclose that requirement. Freecreditscore.com does just that. In the same spirit of your post, please see Exhibit A, taken from freecreditscore.com's main page.

Exhibit A:
IMPORTANT INFORMATION:
When you order your free Credit Score here, you will begin your 7-day trial membership in Triple Advantage®. If you don't cancel your membership within the 7-day trial period*, you will be billed $14.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.

I think that clears things up.

ComplaintsBoard
K
1:36 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Free Credit Score billing

Me and my husband both signed up for freecreditscore.com, we both had a 7 day trial membership, i called and cancelled mine the very next day when me and my husband decided to just keep tabs on his credit. So, we continued to get billed every month. This month they charged my debit card 3 times at $14.95 each, then reversed one payment, but that still leaves me paying twice this month for the service. So, I get onto the website to log into my husbands account and his SS# doesnt exist in their website, so for the heck of it, I try mine, and its still active! So, that means when i called to cancel mine, they cancelled my husbands instead (same debit card) and have been charging me for my credit score every month that should have been cancelled months ago and even double charged me twice this month! This place is a scam!

Read full review of Free Credit Score
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
R
6:04 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Free Credit Score unjustified debit of $19.95

I logged onto freecreditscore.com a few days ago, but logged out before completing the process required to get the credit scores. Now they have debited by checking accout for $19.95. I at no time authorized such an expenditure, and want to have the $19.95 refunded.

Read full review of Free Credit Score and 21 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
21 comments
Add a comment
J
J
Jennifer Evans
verona, US
Jul 26, 2016 7:19 am EDT

This site is a FRAUD! THEY DO NOT PROVIDE REAL SCORES! I've been following what they had listed as my score for months in order to apply for a mortgage. They reported my credit rating 27 POINTS higher than the true score and caused my score to go Down because of their fraudulent reporting, as I was having lenders run hard inquiries since freecreditscore.com listed my credit higher than it was. They say use some "plus" system. THIS IS THEIR OWN SYSTEM AND NO ONE ELSE USES IT! FRAUD! FRAUD! FRAUD! FRAUD! DO NOT USE! FRAUD! I've reported them to the Fed trade comm.

J
J
Jamie33
Wichita, US
Jun 16, 2016 6:45 am EDT

Do not EVER go to this website. If you want your credit report, go to annualcreditreport.com. They will give you all 3 bureaus reports for free once a year. If you want your score in addition, you do have to pay for it, but I promise it will be less than what you end up being charged at freecreditscore.com. I cancelled within the 7 day period, so I thought I wouldn't be charged anything. However, I had unknowingly clicked on the link to see all 3 bureaus reports. When I clicked on the link on the left side of the screen under the reports tab, I was disappointed to see that I could still only see the Experian report and score. I didn't think anything of it until my card was charged 31.95 twice because my husband had done the same thing. My chase card called to ask if it was fraud. I said, "Yes, I didn't authorize any payment of 31.95." I didn't even know where that number came from. He got a customer service representative from freecreditscore.com on the phone with us. He insisted that it says "somewhere" that the 3 Bureau Credit Report is 31.95. So, I was very annoyed. The only reason a company doesn't make that explicitly known is that they WANT to trick people. However, I moved on to the point that I never even got to see a 3 bureau credit report. He then walked me through the website to the location of the report. When I clicked on what he told me to, it said, "Upgrade to a 3 Bureau Credit Report." Experian was there, but Trans Union and Equifax were not. He basically said it must be my computer because it's there. He was very rude, and he would not listen to me when I said it wasn't there. Finally, I told him I didn't want to talk to him anymore, and he said, "Fine, so you are admitting that you were rightly charged 31.95." I said, "No. I was not rightly charged. I didn't know I would be charged, and I didn't even get the service that I was charged for. I am done talking to you. I would like to speak with the Chase customer service person now." I thought he hung up, and I started to say something to the Chase representative. He told me to wait because the freecreditscore.com guy was hanging on the line to listen to MY private conversation with MY BANK. He was told to get off the line. The freecreditscore guy said, "Just one minute." He then got off the line. I am DISGUSTED with this organization. I have never dealt with such an underhanded, dirty company. This is the first complaint I have EVER written. I am not one to complain. I have disputed the charges with my credit card and reported them to the Better Business Bureau, so I don't know if anything will come of that. I just want to warn others now, so they can maybe learn from my mistake.

R
R
Risoon
, US
Jun 16, 2016 6:45 am EDT

What a joke! I was charged $31.95 during the first 10 minutes of my free trial for a full credit report I didn't ask for. After requesting a refund they stated they could only refund me $17. I told them to cancel my account completely and they literally started whining like little kids to keep my business. I asked for a full refund and they offered me a membership for 50% off. I said not unless they refund me the full $31.95. They wouldn't so I hung up on them. They did cancel my account but would not give me the full refund. Stay as far away from this site as you can. SCAM!

L
L
linzlou
Birmingh, US
Aug 23, 2012 1:52 pm EDT

I went to this site to get just what they claimed they offered -- my free credit score. In order to establish an account to get started, you had to enter a credit card number. Now I feel like a fool because I fell for it -- I know better than to provide this! -- but they seemed legit and it appeared to be an understandable request. I completed registration, got one score from Experian, but was then notified that to get the other two scores, I'd have to pay $31.95. I was not interested in paying for those two, so I said NO THANK YOU and immediately cancelled my account to avoid the $14.00 membership fee that would be charged after the 7-Day Free Trial expired. I received a notice of my account being closed, no charges will be made, and I figured that was it. A few days later, I'm checking my statement and notice a charge from Experian for $31.95 -- they didn't even specify who was charging me! I called my bank, who tracked down a phone number, who then told me it was indeed coming from FreeCreditScore.com. I sat on hold with a young lady with very poor command of the English language, and finally asked to speak to a supervisor for further "discussion" of this charge. This original person said she'd give me a deal and credit back $17 of that $32 charged, but when I again asked for a supervisor she hung up on me (accidentally, I'm sure...) Finally, after calling back again and sitting on hold AGAIN, I was connected to a supervisor who basically said "Yeah, I understand this is tricky wording, and you don't feel like you agreed to be charged, but when you first signed up and agreed to the Terms and Conditions you were OKing them to go ahead and charge for all three." Never mind that I specifically said NO, DO NOT WANT to the charge for $31.95... never mind that I immediately cancelled my membership and only viewed one score...never mind that the Terms and Conditions were basically in a foreign language to anyone but the lawyers who crafted it. By simply creating an account you are charged $32. The supervisor was quite condescending, and her only response to my specific questions was "I will explain what you agreed to again", as if I didn't understand that they were ripping me off. I am so disgusted with this whole industry of stealing money from people just trying to obtain information about themselves -- why it is so difficult?! And I know it's only $32, hardly going to break the bank and barely worth the effort to try to recover, but it's the principle of the thing. I'm 100% confident that I am not the only person this has happened to, and $32.00 from thousands or maybe even millions of unsuspecting customers will definitely add up. I just can't believe I fell for it!

P
P
1Power Tripp
San Pablo, US
Jul 26, 2016 7:19 am EDT

Perhaps you should take a look at their Terms & Conditions. I'm unable to copy and paste but it's stated that freecreditreport.com (as well as their affiliates) do not guarantee the accuracy of a credit score. The best thing to do is go directly to the source, which is Experian, TransUnion or Equifax which will provide you with a free report and score. I believe the score cost but it's not in any range of $31.95 but something in the neighborhood of $10. As for the $31.95 charge, you could try to get your bank to do a reversal of fees, as my husband went through a similar situation a few years ago where he was being charged $87 a month for something he didn't agree to for four months. I spoke with the bank and they refunded the full amoount and any other attempts at debitting his account was blocked. When I called the company, they played dumb and said they weren't debitting his account. When I told them I had proof in black and white, the phone line suddenly went dead. Hmm

As for the lowering of your credit score, you may wanna check to see if other agencies are running your reports. A score cannot be lowered based on review by one agency. I doubt that freecreditscore.com practices are true and correct, but it makes it difficult to build up a case against them when people agree to their Terms in the first place.

For future note though before committing to anything, conduct an internet search, check for complaints FIRST and if minuses out way the pluses, then attempt to get a group of people to start an online petition and try to get these companies to STOP! I see a lot of complaints here but very little solutions if any. The only way this agency could get attention from the Better Business Bureau is if they are registered with them. Otherwise, the Bureau cannot do anything.

Justin_Tyme
Justin_Tyme
Pleasant Prairie, US
Aug 23, 2012 2:19 pm EDT

For a TRULY free credit score, go to CreditKarma.com; referenced by Clark Howard show.

T
T
trisha862
, US
Apr 30, 2012 5:22 am EDT

On April 24th I went to get a free trial of my credit score and cancelled two days later on April 26th. On the next day I see a charge on my account for $31.95. I called costumer service to report to them about these charges and they proceeded to say that because I saw all 3 of my scores thats why I'm getting charged. I replied "I know what I read and I didn't accept to pay any charges to see my score". I explained to them whats the point of seeing my score on a free trial if im getting charged for it. With all the back and forth they said that they can only give me $17.00 back. I know what I read and agreed to but they refused to refund me the whole amount. I'm a truly dissatissfied costumer and they are a rip off. Who can I contact to report this problem?

U
U
unauthorized charges 1104
North Las Vegas, US
Jun 08, 2011 10:11 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Never Use This Site! I went on this site in order to get a confirmation number for an application that I needed. I sign up for the free trial that says cancel in 9 days and it's free(I'm paraphrasing). Not 3 days later, I'm balancing my checkbook and I see pending $29.95 from freecreditscore.com. So I call the number and speak to someone explaining according to their site it was free for 9 days. He said "Yes, to see one score, but you clicked to see all 3 scores which is why you got the charge." I said, "Excuse me, but unlike many people I actually READ the terms & conditions and User Agreements because I have been fooled before, and there was nowhere on your site that this was even mentioned." He says, "Yes ma'am it was." I say, "This is ###!" he says, " Ma'am we do not tolerate profanity..." And I reply "Well guess what? I don't tolerate unauthorized charges on my account AND being called a liar, cancel the account and I'll be calling my bank." Account was cancelled and I am now in a dispute through my bank with this so-called "freecreditscore" b.s. company. Steer clear and beware!

P
P
pginny
New York, US
Mar 29, 2011 5:53 am EDT

I'm so screwed - I didn't read this board before doing it 10 minutes ago. If I get charged $15 I don't care - I guess I deserve it but I do want to cancel my membership ASAP. Can someone please confirm that you were able to cancel successfully? How did you do it?

S
S
sa234
Baltimore, US
Jan 25, 2011 4:47 pm EST

I have been charged $29.95 even after i had cancelled my membership within 3 days. This is a total rip-off. They say i had clicked on something which said i would be paying $29.95 for their upgrade. As i remember there was nothing i clicked on. I want to go a very large extent to get this money eventhough its just small amount. Anybody plz suggest me if there is a consumer court or if i can mark this transaction as fraud from my bank.

Free Credit Score Customer Reviews Overview

Free Credit Score (freecreditscore.com) has received generally positive reviews from customers who have used their services. One of the most notable positive points is the ease of use of their website and the simplicity of their credit score reports. Customers appreciate the clear and concise information provided, which makes it easy to understand their credit score and take steps to improve it.

Another positive point is the accuracy of the credit score reports provided by Free Credit Score. Customers report that the information provided is up-to-date and reflects their current credit standing. This is important for those who are looking to make major financial decisions, such as applying for a loan or mortgage.

Customers also appreciate the additional features offered by Free Credit Score, such as credit monitoring and identity theft protection. These features provide added peace of mind and help customers stay on top of their credit score and financial information.

Overall, Free Credit Score (freecreditscore.com) is a reliable and trustworthy service that provides accurate credit score reports and helpful features to its customers.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Free Credit Score customer service

Website

www.freecreditscore.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Free Credit Score?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Free Credit Score Customer Service. Initial Free Credit Score complaints should be directed to their team directly. You can find contact details for Free Credit Score above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Free Credit Score. Discuss the issues you have had with Free Credit Score and work with their customer service team to find a resolution.