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The good, the bad, and the ugly - discover what customers are saying about Frangrancex.com

Welcome to our customer reviews and complaints page for Frangrancex.com. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Frangrancex.com.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Frangrancex.com's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Frangrancex.com, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Frangrancex.com. Your feedback is an important part of our community and will help others make informed decisions.

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7:28 pm EDT

Frangrancex.com Cheated

On 30th July I made a first purchase of Ralph Lauren Polo Eau de Toilette from FrangranceX in the USA. The invoiced price of this product was £30.73.
The goods failed to show, and after 43 days I put in a Paypal dispute claim. The shipment has now finally arrived, but I discern that I have been cheated with regard to the shipment charges.
Despite the claim of FragranceX that I had been given "free shipping", I was charged a shipping fee of £10.20 which was added to the purchase cost, bringing the total payable to £40.93.
When the goods finally arrived, (collected from mail sorting centre on 21st September) an extra £13.38 was payable as ‘additional charges’. This amount was levied by Royal Mail International, and was made up of £8 for a handling fee, and £5.38 VAT.
The total shipping fee for this £30 product has therefore been £23.58. There is no doubt that I have been cheated intentionally: the package that was despatched from FrangranceX carries postage paid of a mere 43 cents.

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FLOETROM
, FR
Feb 08, 2011 8:56 am EST

I'm in France and I ordered perfumes (11/24/2010 order : 6798284 and 6798257) for more than 200 USD.

Since two months I'm still waiting !
I'm very suprised, because the two parcels are not arrived yet...

Forget this website : I tried to have informations, you never have answer (or this kind of answer : please wait...)
I do not trust FRAGRANCEX.COM

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Gabriela B
, CY
Feb 18, 2011 8:21 pm EST
Verified customer This comment was posted by a verified customer. Learn more

3 months ago I have ordered from FrangranceX.com and never get anything. My advice to everybody who think to order is NEVER BUY FROM THEM !

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Sandra Randle
Cannock, GB
Feb 08, 2011 10:23 am EST
Verified customer This comment was posted by a verified customer. Learn more

I also ordered perfume from FragranceX.com and supposedley shipped on November 24 2010 to England. I have sent e-mails most weeks asking where is my order. all they say is "its on its way and may be held up by customs"
Today is Feb 8th 2011. Who can help us?

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Sandra Randle
Cannock, GB
Feb 08, 2011 10:21 am EST
Verified customer This comment was posted by a verified customer. Learn more

I also ordered perfume from this company and supposedley shipped on November 24 2010 to England. I have sent e-mails most weeks asking where is my order. all they say is "its on its way and may be held up by customs"
Today is Feb 8th 2011. Who can help us?

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5:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Frangrancex.com Scam

On 30th July I made a first purchase of Ralph Lauren Polo Eau de Toilette from FrangranceX in the USA. The invoiced price of this product was £30.73.
The goods failed to show, and after 43 days I put in a Paypal dispute claim. The shipment has now finally arrived, but I discern that I have been cheated with regard to the shipment charges.
Despite the claim of FragranceX that I had been given "free shipping", I was charged a shipping fee of £10.20 which was added to the purchase cost, bringing the total payable to £40.93.
When the goods finally arrived, (collected from mail sorting centre on 21st September) an extra £13.38 was payable as ‘additional charges’. This amount was levied by Royal Mail International, and was made up of £8 for a handling fee, and £5.38 VAT.
The total shipping fee for this £30 product has therefore been £23.58. There is no doubt that I have been cheated intentionally: the package that was despatched from FrangranceX carries postage paid of a mere 43 cents.

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ADAMS.FETCHER
, GH
Feb 02, 2011 6:55 am EST

COMPENSATION OF MONEY SCAMMED IS STILL ON SPONSORED BY UNCC.CONTACT THE PRESIDENT OF COMPENSATION BOARD diplomatjohnkofi.mofgh@rocketmail.com you receive a compensation in 7 working days after paying an insurance fee instructed by the compensation commission.

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O'Hare, S.
Sydney Metro Area, AU
Jan 13, 2011 1:58 am EST

Placed an order with FragranceX.com in early November 2010. Some three weeks later I started to correspond with FragranceX.com to advise that my shipments (x2) had not yet arrived. I was repeatedly told they were on their way and delayed in customs. Meanwhile, my other orders from the UK, Asia and Amercia, which I ordered after FragranceX had all arrived. I wrote each week to FragranceX and got the same reply. We are now in January 2011 and my orders have NEVER arrived and my last three (3) emails with FragranceX.com have gone UNANSWERED, completely IGNORED. I am now having to go through a three (3) month process with my banking institute to recover these funds. NOT PROFESSIONAL FRAGRANCEX.

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AlphaRomero34
, US
Sep 26, 2010 8:31 am EDT

I have used FragranceNet.com for years, no problems. I don't know if they have the scent you are looking for though its worth a try.

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ADAMS.FETCHER
, GH
Sep 26, 2010 5:48 am EDT

Good Day, just read through your complain on alibaba.i was also scammed by Sunrise East Asia Culture Art Development Co., Ltd. $2800.In the past 2 weeks i was contacted by a body in west Africa who have been of great help to me getting a compensation on money duped from me as a representative of my company.Presently i have been refunded and have balance my shortage with my company.Feels so great.If you still wish to get a compensation on money scammed contact me so i can give to you contact of agency conducting compensation.(adams.fetcher@yahoo.com)

SINCERELY

ADAMS

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8:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Frangrancex.com Non Delivery of Goods

Frangrancex.com has failed to deliver goods, despite numerous attempts at chasing them. When I emailed a query, they first said that the product had been despatched. When I sent a second, my stern email, they claimed that they had a backlog of orders because of the Iceland Volcano problems which had affected flights. They claimed that the goods would be despatched and it still has not arrived. I am now endeavouring to get a refund so I hope the organisation isn't a total scam and just incompetent. But I'm not optimistic!

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D Noxious
, AU
Jan 10, 2011 9:23 pm EST

I also am still awaiting my order after 2 months since purchase from FragranceX. I have sent them several emails and all they say was that the order is dispatched and that I shall wait a bit longer. They are shifting the blame to the customs department.

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