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Florida Power & Light [FPL]
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1.4 777 Reviews

Florida Power & Light [FPL] Complaints Summary

83 Resolved
694 Unresolved
Our verdict: With Florida Power & Light [FPL]'s very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Florida Power & Light [FPL] reviews & complaints 777

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11:42 am EST
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Florida Power & Light [FPL] - FPL customer service

I am trying to get my payment date shifted to the 16th because I dont get paid until the 16th. Mid Month. So if I pay on the 16th it cost me $5.00 each time. I have been trying to get a LIVE HUMAN BEING on the phone at FPL for over 2 weeks and it is impossible! I only get the same horrible useless recording each time I call...no matter what number I dial...

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12:50 pm EST
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Florida Power & Light [FPL] Improper billing

I enrolled in budget billing in May of this year and noticed that my electric bill was starting to get higher. I called them about it and they said my bill would have been $70 dollars but because of budget billing they charged me based off my peak usage even though I don't consume that amount of electricity. I payed my electric bill in December of this month for a $180.60 and thought that would be it with high electric bills but to my surprise when I logged into the FPL app I saw a bill for $330 due in January. When I called them about it they claimed that because I unenrolled in budget billing they are charging me for differed charges. How they come up with these charges I have no idea because I never saved a dollar with budget billing infact they owe me for charging me higher electricity bills even when I only used lesser amounts I still had to pay the peak amount.

Desired outcome: Reimbursement

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12:10 pm EST

Florida Power & Light [FPL] Billing

We have been customers of FPL since long before they switched from Gulf power to FPL. (Which has been felt in a negative way by many!) This company is one of the most crooked, greedy, relentless companies I’ve ever dealt with in my entire life. They have an almost non existent customer service, they shut your power off the SECOND it becomes a past due amount. Now my bank card was shut down so my auto payment didn’t come out. Because of that they are requesting an addition 874 deposit! These people are beyond insane and inhumane. I am mind blown at how terrible they treat their customers, not to mention the crazy high power bills and the bills being due a few days sooner each month making your due date range all over the place.

Claimed loss: We are scraping as it is and are now supposed to come up w almost 900 more dollars!

Desired outcome: For them to quit coming after us for more money. We are already getting hit w 45$ each time it is disconnected.

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1:00 pm EST
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Florida Power & Light [FPL] Power outages all the time

We are located at 14413 SW 38 LN. Miami FL 33175.

We are sick and tired every time we get few drops of rain and a minimum wind

of 5mph the stupid power goes down. We moved to this area is 2018 thinking

it was a new area and that we will not have so manny power issues well we were wrong is evident that FPL has crappy equipment that you are not doing the proper maintenance and we are suffering with the replacements of our electrical equipments wich by the way FPL should be responsible for reimbursement.

You are always raising the cost of electricity and you don't take care of your equipment.

DO SOMETHINH NOW. We are very upset.

Sincerely'

Gisela Perez

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8:57 am EST
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Florida Power & Light [FPL] Posthumous refund

I have been trying for a year to get a refund of $68.43 from Florida power and light. I am the executor and sole aire to my stepfather's estate. He passed away in 2021. I have made 7 phone calls to FPL customer service and went through menu hell to get a person on the phone who promised the matter would be handled and apologized. I don't know why this is such a daunting task to mail a letter from Florida to California, nobody can explain what the problem is. Is it customary for FPL to steal money from the dead? As of this date Dec 7 2023 I still don't have the refund.

Claimed loss: $68.43

Desired outcome: Refund

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7:17 pm EST
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Florida Power & Light [FPL] Ticket # 55677

My complaint to be clear is with customer service only not the ones who finally installed the street light today that I initially called about on 9/22/23 when the last streetlight fell. When I would call about the status of the streetlight every time I was treated very rudely and given the automated “ it will be 40 days” spiel. They also had not listened at all to me and 2 of the times I called when I was checking the status whoever I spoke to had it down that I was calling to initiate a new streetlight. On a scale of 1-10 I give customer service a 0. The last time I had my husband call and he was given the proper department to speak to who told him that customer service keeps misinforming customers of the turnaround time which is longer due to waiting for parts and other issues. Please inform customer service of this so customers like myself won’t be treated in the was I was treated.

Desired outcome: Retrain customer service.

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2:42 pm EST
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Florida Power & Light [FPL] - High bill complaint acct 56596-81331

In my office complex located at 100 Waler Way, St. Augustine, FL 32086 we had Burney's Septic come out to pump the drainfield on September 13, 2023. I am not sure if it's coincidental, but right after that pumping, the electric usage jumped 2.5 times what it had normally been for years. It continues to be consumed at that high rate. Nov 2023, kWh Usage =...

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9:25 am EST
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Florida Power & Light [FPL] Electricity not being billed.

I moved into my house around July 18th. 2023 and I still have not received a bill. I have called about 20 times, (Waited on hold for unknow hours) and still have not received a bill. I told them I should be billed in a timely fashion and the response was just that we can put you on a payment plan. Since I haven't received a bill yet there is no way for me to see the usage which in turn doesn't allow to adjust the electrical usage. I also am a senior citizen and could not possibly pay a bill for a twelve month period all at once. I have to go on a payment plan they told me which is not fair because if they billed me correctly it wouldn't be needed, I need to see the monthly usage since I never received a bill to make adjustments.

Claimed loss: maybe increased electrical usage since I have no way to know the cost to make adjustments

Desired outcome: to get my bill

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5:51 pm EST
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Florida Power & Light [FPL] Solar representative

I am writing this complaint because I spend too much money with Fpl. First of my concrete has NOT been repaired. This all due to groundwork. I need my concrete fixed asap not at your leisure. Second complaint your employee at the solar program Jose is a rude and out of place. I have never had to deal with a incompetent and combative person on the phone. I recommend you check your recorded lines to see what I am talking about. I called [protected] @1629hrs. Today is 11/16/2023. who gave him the right to argue with me about my personal business? I am not happy at all. I need this looked into asap. And I will call every day need be and write a bunch of unsatisfying reviews in all social media.

Desired outcome: get rid of him!!!

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Update by denise suarez-hughley
Nov 16, 2023 5:53 pm EST

no phones were taken but i can show the concrete hole another time

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8:00 am EST

Florida Power & Light [FPL] Net metering

We have had solar panels installed for nearly 3 months and still can't get the net metering account established. After being repeatedly put on hold, transferred holding againg, we'll call you back (never did). Calling again repeat the process over and over TOTALLY fed up.

You have been getting FREE power from us for several months. Pretty obvious your profiting from our investment and are not going to change.

Claimed loss: You tell me 5495 `1st. Stree St. Augustine, Fl 32080

Desired outcome: Call me back and get Net Metering established Susan Fiore

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10:45 am EDT
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Florida Power & Light [FPL] Phone system

Shame on FPL for not letting people talk to a live rep and with the phone system it avoids at all cost to not let get through to a live rep. I spent 3 hours on the phone trying to get through. I did manage to get through to a rep and I have no Idea how I fooled the system. But once I got threw I spent another hour being transferred from rep to rep to rep. I made sure that every rep memo the account about the phone system. FPL only cares about making money and not the customers when it gets down to it. Shame on FPL I give it a rating of a (F) in customer service. Failed customer service .

(F) Grade

Claimed loss: loss of 4 hours on Phone and the time it took to type this

Desired outcome: Fix the phone system to allow customer to talk to a live agent easier. Care more about the customer and not FPLS bottom line.

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elfin
jupiter, US
Dec 11, 2023 11:30 am EST

no service. higher and higher bills.. i 'm alone/ hav s appliances. pool pump short hrs. don't use over head lights. they said meter is fine/ $244.00 month is o months. we call should use generators or something. time to stop getting ripped off

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Florida Power & Light [FPL] Power account was closed by fpl due to a mistake in address. No credit, no shame!!!

Early this month, FPL closed my account due to a mistake in opening a new account. Basically, FPL used my service address for the new account, and then closed mine without any notice. I just realized weeks later that I was getting letters addressed to a man (who is not me) with non-payment warnings and FINAL NOTICE to disconnect. I was really worried and called next day.

After hours trying to get a hold of a human representative, FPL told me about the mistake and confirmed my account would be restored. I requested a credit due to this mistake. Since last year they charged me a late fee for a mistake a made (with my auto pay), I asked them to give me back the fee or some sort of credit. Nothing! Of course, they are a horrible monopoly! They can do whatever they want. There is no option. It is very abusive. New high rates... I make a mistake, I get a penalty. FPL makes a mistake, they do not give a credit!

Desired outcome: $50 Credit for my next billing

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Florida Power & Light [FPL] Electric bill

A class action lawsuit needs to be filed against this company. I am being overcharged and I have no recourse. I have a vacant home that I inherited down in Miami. I had the power turned on as I do here and there to get the house cleaned good and update it and then I turned the service off the next month, well this particular time I turn the service on and I received a small bill for about $66 fine, but I decided to leave it on for another month this time, as I’m deciding if I should put the house up for sale, now I have the next bill for almost $700 with the same amount of electricity used. I am furious, I called FPL to try and resolve this and they claim that the price has went up to $7.13 a day, This is not right, and they refuse budge on the bill.

Desired outcome: This bill needs to be reduced or a class action law suit needs to be started.

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TheldrakisCS
TheldrakisCS
, US
Oct 24, 2023 2:26 pm EDT
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did you leave the lights or anything on during the month at that house?

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Florida Power & Light [FPL] - Florida power and light residential deposit requirements and policies

I am writing you regarding Florida Power and Light’s (FPL) deposit policy for residential service in Broward County Florida. Like millions of people in the united states and hundreds of thousands of people in Florida, I have been impacted by the slow economy. I consider myself to be middle-class. I am a retired IT professional of 70 years of age. Recently...

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8:42 am EDT

Florida Power & Light [FPL] Autry Circle, Port Charlotte Florida. Street light shining in bedroom.

Good morning. This is the second attempt to have a street light removed from the end of Autry Circle in South Gulf Cove, Port Charlotte Florida. The street light was added earlier this year and I immediately notified FPL that is was constantly on 24-7 and that it was shining directly into our bedroom window. They came out and rectified the issue of it running day and night, but failed to put up some type of shield on the side facing my bedroom window. I have added blinds, but the light is still very bright and is interfering with sleep. Would you please have someone either remove the light entirely or at least have some sort of shield placed that will stop the light from shining directly into my bedroom. Please and thank you very much. I was hoping the problem would have been resolved before I returned to Florida, but it is still a HUGE issue for us. Thank you very much. Julie Nostrand

Desired outcome: Remove the street light completely. But would appreciate it greatly if it can not be removed to have a shield installed that would stop the light from shining directly into my bedroom. It is extremely bright and annoying.

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Florida Power & Light [FPL] Solar together

You encourage customers to buy into your solar program and then limit the amount of kw they can purchase. I purchased 7kw when you first offered it and when I wanted to purchase more to bring down the cost of my bill found out that I could not purchase any more. What the hell do you have against a person trying to save money. I opted not to buy panels for my house even tho everyone around me is buying them and then I find out I've reached my limit in solar together and I think it stinks and you people are among the most SELFISH on the planet. Especially since you have complete control with the Fla commisioners all on your side, the common people that pay their bills don't stand a chance and you know it. As far as I'm concerned you deserve no stars.

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Florida Power & Light [FPL] FPL (Ft. Myers, Fl. 33905)

10/10/23

Hello Sir (Mrs.) ;

I am very frustrated. After suffering through Hurricane Ina on Ft. Myer’s Beach, losing everything we own (house. vehicles, everything) our electric wing out before it hit therefor we’re unable to receive the last MANDATORY EVACUATION NOTICE leaving us stranded walked away with our lives & cloths on our backs. Finally got settled at 268 Miramar Rd. FM 33905 and called FPL to place bill in my name 3 documented times and waited and no one sent a bill called us back when calling with a resolution attempted several times to locate a office to go into NONE all closed! Received a bill 7 months 1 and 1-2 weeks later demanding it all at one time?

Desired outcome: Credit our account that time our meter wasn’t read and illegally demanded

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Florida Power & Light [FPL] - Electricity

My electric bill has risen from under $100 per month to $180 on the budget plan which goes even higher in the winter even when the A/C is not in use. My usage has not changed and I even got rid of some possible culprits but it still went up again last month! My 85 year old neighbor who doesn't even have a dryer has the same amount. Our houses are under 1000...

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Florida Power & Light [FPL] - New residential service 5250 dixie way mims acct 52824`11288

In April I called and opened an account for a new residential build and explained the initial few months would be paid by the contractor but to send the bill to the address on the account and I would see they are paid until I close on the home when the bill would be mine. I did not receive a bill for April so I called in May again (spending hours on the...

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Florida Power & Light [FPL] Phone Customer Service

Your company sucks, all the money you rip us off for and you can't even staff your call center sufficiently. You automated service is useless. I don't have 30-40 minutes to wait on the phone. When you actually do get through the waste of human flesh are incompetent and sometimes rude. I guess it doesn't matter, FPL is a monopoly and doesn't need to take care of their customers.

Desired outcome: None, just want to let you know what your customers deal with.

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Florida Power & Light [FPL] In-depth Review

Company Overview: Florida Power & Light (FPL) is a leading electric utility company serving millions of customers in Florida. With a strong presence in the state, FPL is committed to providing reliable and affordable electricity to its customers.

Services Offered: FPL offers a wide range of services to meet the diverse needs of its customers. From residential to commercial, FPL provides electricity to homes, businesses, and industries. They also offer services like energy audits and energy-saving tips to help customers reduce their energy consumption.

Pricing and Billing: FPL offers competitive pricing for its electricity services. The company provides transparent billing with detailed information about usage and charges. Customers can choose from various payment options, including online bill payment and automatic payment plans.

Customer Service: FPL is known for its excellent customer service. The company has a dedicated customer support team that is available 24/7 to assist customers with any queries or concerns. They offer multiple channels for customer support, including phone, email, and live chat.

Reliability and Outages: FPL is committed to providing reliable electricity service to its customers. The company invests in advanced infrastructure and technology to minimize outages and restore power quickly in case of disruptions. FPL also provides real-time outage updates and alerts to keep customers informed.

Environmental Initiatives: FPL is actively involved in environmental initiatives. The company is a leader in renewable energy and has made significant investments in solar and wind power. FPL is committed to reducing its carbon footprint and promoting sustainable practices.

Energy Efficiency Programs: FPL offers a range of energy efficiency programs to help customers save energy and reduce their electricity bills. These programs include rebates for energy-efficient appliances, home energy assessments, and tips for energy conservation.

Online Account Management: FPL provides a user-friendly online account management platform. Customers can easily access their account information, view and pay bills, track their energy usage, and manage their preferences. The online portal also offers personalized energy-saving recommendations.

Mobile App Experience: FPL's mobile app provides a convenient way for customers to manage their accounts on the go. The app allows users to pay bills, report outages, receive real-time updates, and access energy-saving tips. The app is intuitive and user-friendly, making it easy to navigate and use.

Community Involvement: FPL is actively involved in the communities it serves. The company supports various community initiatives, including education programs, environmental conservation projects, and charitable organizations. FPL's commitment to community involvement is commendable.

Overall Customer Satisfaction: Overall, FPL has a strong track record of customer satisfaction. The company's commitment to reliability, affordability, and customer service has earned them a loyal customer base. FPL's efforts in environmental sustainability and energy efficiency further contribute to customer satisfaction.

Pros and Cons:

  • Pros:
    • Reliable and affordable electricity service
    • Excellent customer service
    • Strong commitment to environmental initiatives
    • Wide range of energy efficiency programs
    • User-friendly online account management
    • Convenient mobile app experience
    • Active community involvement
  • Cons:
    • Pricing may be higher compared to some competitors
    • Occasional outages during severe weather conditions

Conclusion: Florida Power & Light (FPL) is a reliable and customer-focused electric utility company. With a wide range of services, competitive pricing, and excellent customer service, FPL ensures customer satisfaction. Their commitment to environmental initiatives and energy efficiency programs further sets them apart. Despite a few minor drawbacks, FPL remains a top choice for electricity services in Florida.

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