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The good, the bad, and the ugly - discover what customers are saying about Fishinthesky.com

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11:05 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Fishinthesky.com Fraud

My wife ordered a dress and provided her measurements, ordering the dress 2 sizes larger than her known size. The dress arrived 2 sizes smaller than her true size and there was no label or sizing on the dress and no packing slip or invoice to indicate this. We tried to get an exchange via their horrible customer service dept and we kept gettign the runaround and all kinds of delay tactics. Can you believe they asked us to provide "evidence" that the dress didn't fit by having my wife squeeze into it the best she could and then take pictures to send to them instead of just exchanging the product like any reputable website would. My wife would not humiliate herself that way and the company refuses to exchange the product or provide a refund. They told her to take it to a professional tailor and "Have a nice time". How incredibly rude. The dress is cheap and very poorly made, not like the picture on their website and I suspect it is a knockoff forgery. I am disputing the charges with my credit card company. We would have used American Express to buy this as the site shows the icon for this card but they really do not accept Amex cards, probably because Amex likely shut them off due to countless customer complaints. Avoid this site if you value your hard earned money because you will get ripped off by Fishinthesky.com. They should be renamed Rottenfishinthegarbage.com A bunch of crooks who should be shut down for good.

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Cormaker
, US
May 30, 2012 8:59 pm EDT

Ordered a dress and received urinal timely manner only because I spent 50$ on shipping! There was a rip in the back, stains on the white dress, and the zipper was very hard to zip! When I tried contacting the company they do not provide a 1-800 # and they want you to send them pictures of the defects so they can conferm your accusations! Then they determine if you can send the dress back. Oh and the dress in the picture shows it landing above the knees and it went way below the knees. Their pictures of the dresses are deceiving and they don't really want satisfied costumers! They may take the dress back but I'm out the shipping cost! So overall I should have done some research because now after the fact I did and found some same experiences on the wedding bee!

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Miloipe
, US
Apr 29, 2012 7:19 pm EDT

This website is a SCAM do not buy from them. I read the reviews after I had already purchased my dress. When you email them it's usually 10 words or less with huge grammatical errors. The rush shipping is fake and claim they would refund me for that which they have not yet. I ordered my dress April 7th with a rush order to get it before April 28th they keep telling me 3 or 4 more days to ship it. The company is only open Mon-Friday. Do not buy from them, don't risk it they are in HONG KONG.

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Sidorra
, US
Sep 17, 2012 5:08 am EDT

They do NOT take anything back. If you order it... you will never see any money returned for the crappy sewing job they do. NOT recommended. I wish I would have read reviews and saved my $150.

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Valdos
, US
Apr 11, 2012 2:48 am EDT

I ordered a dress on january 10th, received a mess in March 2nd after having to pay 90 euros fee because fishinthesky declared tha value of the dress to be 40 USD (I paid 210).

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Moiga
, US
Apr 06, 2012 5:23 am EDT

This place is a scam! We ordered a prom dress and paid extra for 3 to 5 day shipping. Over 30 days later there is no dress! We had to purchase another dress elsewhere and the will not refund our money. They say it's their policy. That is absurd!

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Damero
, US
Mar 22, 2012 7:40 am EDT

Had a horrible experience! They said they could make the dress we ordered long and it came in short like a $#*!tail dress. The fabric was cheap and nothing like the picture. Needless to say, we couldn't get a refund. They wouldn't respond to our emails. Awful. Do not order from this site!

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VeryUpsetPersonCustomer
Tampa, US
Oct 10, 2014 12:41 am EDT

Dress was received (took 24 days - not considered rush at all when paying an extra $9.99) on October 9, 2014. The dress received was the wrong dress. The dress received does not reflect the picture/item being sold with neck or neck crystal design, the material design of the top is not the same, the picture shows a tulle/silk patterned designed enhanced with beaded jewels the waistband shows a smooth and straight sowed piece connecting the top and the bottom of the dress and the fabric making the bottom of the dress is show as tulle which is laying neatly with a well-defined and finished bottom edge.
We did not received anything like this at all or anything like the picture and material described.
We received a dress with a solid netting, not tulle, the top with no fabric patterns and the beaded pattern is completely different. The bra insert is clearly visible through the dress and looks horrible. The waist band is a loose silk-like material with non-straight sowing joining the bottom of the dress. Netting instead of Tulle is used for the bottom of the dress. If this is in fact tulle, it is of extremely bad quality. It is gathered way too much and the netting is very very stiff; both of these result in the bottom of the dress to stick out and not lay neatly as pictured (we are well versed on these dresses and have had plenty of dresses made of this material and very much know the quality difference. We have been doing pageants for over 12 years and know quality as well as the difference between tulle and netting. The bottom edge of the dress is ragged and very unprofessional looking. It does not have a defined ending edge and look to have been roughly trimmed with scissors and not to the quality of what is pictured.
The overall quality of the dress is equivalent to one I could have found in a department store for $60 to $70 dollars and you charged $184.97. The quality is not there to support this amount!
The quality of the material used is very poor and the dress LOOKS HORRIBLE! It CANNOT be used and the worst of all the pageant event is Saturday 10/11/2014. I called two times wondering why the dress was not received yet as I paid extra for a rush order. I had no idea I was putting the date I wanted it delivered, I put the date one day before the event. I had no idea I was selecting a delivery date and I paid extra to receive a rush delivery which resulted in 24 days…..this is not a rush. I did not purchase a “look-a-like” or request you to make something similar to what was displayed in the picture, I ORDERED WHAT YOU PICTURED AND WHAT YOU ARE SELLING! Nowhere in your product description does it state I was ordering and going to get a dress that might look a little like the picture but not that actual dress. It is being shown as sold as shown!
If you cannot deliver the item you are selling, you should not be displaying and selling off the picture of which you are unable to produce.
Bottom line they made and sent the wrong dress. I Did Not receive what I ordered and I Did Not receive what you showed they were selling. I now have to try and find a dress within one day. I am unable to use this dress, it looks horrible and the quality is horrible and does not reflect what is portrayed by the founder of the company Charlotte Wong.

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9:21 pm EDT

Fishinthesky.com They are in total breach of the sales contract

My daughter ordered her prom dress a month ago, her senior prom is Saturday, May 5th. We have no dress, even paid expedited shipping fees to have it here no later than April 23rd. Zoe Lau is the idiot emailing me back, telling me the supplier is working on it, but despite the fact that I have canceled the order, they refuse to refund our money. They are in total breach of the sales contract. I have sent several emails, would live to put them out of business...any advice? She pretends that she doesn't understand and says the phones aren't working. Another reason to buy American.

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7:20 pm EDT

Fishinthesky.com I have had a TERRIBLE experience with this website

I have had a TERRIBLE experience with this website. I ordered a dress for my senior prom and initially it came out beautifully, I really liked it; however, this was not the problem. a couple days later on my way to get the dress tailored I noticed when i held the dress up into the sunlight that there were multiple glue stains and what seemed like burn marks. From there I followed the websites return policy and took pictures of the dress and sent them in explaining what had happened. So far i have received terrible costumer service. they first told me "I think the problem can be solve quickly. The dry cleaner friends will help you."
At that point I was annoyed by their lack of professionalism but i did what they said and took it to the dry cleaners. They said they could not remove the stains, they were embedded in the fabric. I wrote back to fishinthesky and told them this. They said "we will pay the dress wash fee." then I explained AGAIN that this was not the problem and they said "you can try to ambroidered a flower on the dress" yes they spelled embroidered wrong. Now my senior prom is in two weeks and I have no dress.

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SP333
Mission Viejo, US
Sep 05, 2014 9:25 pm EDT

Worst online purchasing experience I have ever had! I ordered a Burgundy tea length dress for my son's wedding and what arrived was a RED floor length dress, that looked nothing like the picture on the website. They told me it is burgundy and the color on my PC could have been affected by weather or other. This is not even close to being burgundy. I have emailed them approx. 20 times now in the last week and they will not refund my purchase. They asked me to keep the dress or sell the dress to my local store. I will NEVER purchase anything from this website again. STAY AWAY FROM THEM!

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Msfishnw
Concrete, US
Apr 11, 2014 5:08 pm EDT

If I could give this company NEGATIVE STARS I would. I ordered a dress and sent in my measurements and told them to make it 3-4" longer than picture and told them how tall I was. It arrived as a very short dress and was way too small. I have tried numerous times to send the dress back as this was all their error and they will not take the dress back OR do anything about this. They had the nerve to tell me to order another one and they would give me a discount. Really? I don't think so. They won't honor my request to send the dress back and get a refund and it was TOTALLY THEIR ERROR! DO NOT EVERY BUY FROM THIS COMPANY. I seem to be out $160 and I am not happy. Please spread the word that this is a fraudulent company and do not do business with them unless you want to lose your money.

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Sibilde
, US
May 09, 2012 6:54 pm EDT

I received my dress in the wrong size.. it was 3 inches smaller than specified in the bust and FIVE inches longer than I specified, the top of the dress was also damaged. They offered me a refund of $7.00. After going back and fourth with them in emails for a week now, I've actually had to threaten to take legal action if they don't refund me enough money to fix my dress. Also, the emails they send me are horribly unprofessional.. here's an example- "Dear, we are just a young company . the full refund we are not able afford."

That is copied exactly. Like I said..do yourself a favor and do not be tempted by the "deals" on this website!

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Limane
, US
May 30, 2012 9:20 pm EDT

Disgusted with their service. We paid an extra $19.99 for a rush order to be delivered by a certain date. When it did not arrive on paid for date we sent email. They responded "it will ship when it's finished and you will love it". When we told them to cancel order they shipped it anyway 13 days after the prom and agreed receive by date. They are based in China and don't care about US customer service. Paypal is not getting anywhere with them either.

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Lonkaze
, US
Nov 06, 2012 5:21 am EST

I try to stay positive with my online shopping experiences, but ordering through fishinthesky.com was a nightmarish endeavour. They clearly do not abide by their tailoring bills reimbursement policy.

I had ordered a custom-made graduation dress and paid extra money to have my measurements sent in. Once I received my dress, it wasn't even CLOSE to my measurements. My tailor concluded that 5 inches needed to be taken in from the sides. An $85CAN fee.

WTF! $85?! (after I already paid extra for custom-made; which they butchered)

After sending all of the necessary information to receive a reimbursement, they replied with "we can give you $15, ok?". They clearly do not have a customer service representative that speaks proper English as I have had to decode messages on many occasions. STILL haggling with them, I have not received a reimbursement on the tailoring bills almost 6 months after the purchase.

Long story short, this website has a supreme lack of customer service and poor, painful-to-read, policy-violating excuses as to why a customer is unable to receive a reimbursement.

I think a report to the Better Business Bureau is in order.

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Lamake
, US
Mar 21, 2012 6:37 am EDT

I ordered a dress from this page in January, on the 28th. A few weeks went by (more than 20 days) and so I started asking where it was. Well, they told me to wait 15 more days and so I did. I asked then where the hell it was and I was told to wait another 7 days. I was outraged being it was MARCH now! So, I tried and tried to get any information on this dress and they wouldn't give me a right answer. They told me it was on its way and that it was still being tailored. Then they also made the comment how it is SOOOO laborious. They also had terrible spelling and for a business you think it could have been better. They would say "pls u do not need, worry dress is on the way in your arms!" They were more then annying. I never did get my money back from them which was for 204.97 but the bank did - I had to file a claim and its been SUCH a hassel. So save yourself the trouble, and hair and DO NOT ORDER FROM THIS SITE! Plus, the other reviews I have read are all terrible and the good ones are most likely written by them.

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Nebare
, US
Mar 23, 2012 2:28 am EDT

Save your money and shop at a local store instead! I ordered a lined chiffon mother of the bride dress. The lining weighs about 7 pounds and is as heavy as draperies and makes the dress very bulky. I ordered a standard size dress, and ordered 1 size larger per their instructions so that there would be extra fabric if minor alterations were needed. The fit on the dress was very wrong and not true to THEIR measurements. The bust was 5" larger, and the dress was very snug over my waist and hips even though my waist measurement is 3-1/2" less and my hip measurement 2-1/2" less than their measurement. I tried to return the dress but they would not take it back and offered a 10% credit of purchase price. The cost to ship it back to China was $240 -- more than the dress cost. The fit is so wrong that a local tailor said it could not be corrected. I had a very bad experience and hope I can prevent others from wasting their money.

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debcyp
cypress, US
Mar 26, 2013 10:19 pm EDT

3/26/2017- Ordered a dress from the with custom measurements. The dress sent to me was 4inches too small in the bust. I sent 10 emails back and forth with them to no avail. The sequin work and seams is awful. I learned my lesson.

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Elsita from Australia
Perth, AU
Apr 18, 2012 4:46 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

19/4/12 - I just got scam by them too: please do not purchase from this company. I ordered a dress which never arrived and all i get from the supplier is one liners with excuses and lies. At this stage they are offering me a 50% refund and no dress. If iI am lucky I will get somehting. The worse company i ever dealt with.

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Elsita from Australia
Perth, AU
Apr 18, 2012 4:43 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

19/4/12 - I just got scam by them too: please do not purchase from this company. I ordered a dres which never arrived and all i get from the supplier is one liners with excuses and lies. At this stage they are offering me a 50% refund and no dress. If iI am lucky I will get somehting. The worse company i ever dealt with.

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J
7:25 pm EDT

Fishinthesky.com Please stay away, i got ripped off my hard earned money

Please do not buy from this site, it is a total scam, i just got done for $257 AUD. I ordered a dress and paid, but got no dress and instead i got "one liners" with excuses and lies. One day they write that the dress is being made, however the day after they write that the dress is not made just yet. After many emails today they are offering me a 50% refund...lucky me if ever... Please stay away i got ripped off my hard earned money.

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8:43 am EDT

Fishinthesky.com This website is a total scam

This website is a total scam. I ordered a light pink dress with pink and purple gems and sequins that were elegantly arranged. When it came in the mail i opened up the bag to find a bubble gum pink fabric...getting a little nervous i opened up the rest of the dress to find it decorated with yelowish and orang beading...not only did the colors completely clash but the design of them looked like it was done by a second grader. the cheap beads all looked like they were going to fall off. Plus there was a few sewing flaws. When i tried to return this dress they kept emailing me back with things like no this dress is great! how about a discount on your next purchase? we put in our hard work for this! In the end i could not return it and am now out of $175. DONT ORDER FROM THEM!

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Labirove
, US
Mar 30, 2012 2:21 am EDT

This website is a total scam. I ordered a light pink dress with pink and purple gems and sequins that were elegantly arranged. When it came in the mail i opened up the bag to find a bubble gum pink fabric...getting a little nervous i opened up the rest of the dress to find it decorated with yelowish and orang beading...not only did the colors completely clash but the design of them looked like it was done by a second grader. the cheap beads all looked like they were going to fall off. Plus there was a few sewing flaws. When i tried to return this dress they kept emailing me back with things like no this dress is great! how about a discount on your next purchase? we put in our hard work for this! In the end i could not return it and am now out of $175. DONT ORDER FROM THEM!

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Elsita from Australia
Perth, AU
Apr 18, 2012 4:45 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

19/4/12 - I just got scam by them too: please do not purchase from this company. I ordered a dress which never arrived and all i get from the supplier is one liners emails with excuses and lies. At this stage they are offering me a 50% refund and no dress. If iI am lucky I will get something. The worse company i ever dealt with. Please do not buy from these people. ;(

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