Menu
Fashion Nova Customer Service Phone, Email, Contacts

Fashion Nova
reviews & complaints

www.fashionnova.com
www.fashionnova.com

Learn how the rating is calculated

4.1 7317 Reviews

Fashion Nova Complaints Summary

70 Resolved
1629 Unresolved
Our verdict: If considering services from Fashion Nova with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Fashion Nova has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of Fashion Nova. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review
File a complaint

Fashion Nova reviews & complaints 1737

Filter reviews by rating
5
5606 reviews
4
0 review
3
0 review
2
1 review
1
11 reviews
Sort by:

Newest Fashion Nova reviews & complaints

ComplaintsBoard
E
12:00 am EST

Fashion Nova Mixed Experiences with Fashion Nova

As someone who loves to stay trendy and experiment with different styles, my experiences with Fashion Nova have been quite mixed. While the selection is vast and the prices are affordable, the delivery process has been a major letdown. I placed an order for shoes a while back, and to my dismay, the delivery is still pending. The delay has been frustrating, especially since it was my first order with them. I've been considering exploring other options due to this disappointing experience. Hopefully, they can improve their delivery services to match their trendy fashion offerings.

Read full review of Fashion Nova
Hide full review
ComplaintsBoard
W
7:22 am EST
Verified customer This review was posted by a verified customer. Learn more

Fashion Nova Amazing company

FashionNova is an amazing company. I have ordered from them twice... a total of 10 items. 5 each order and I have not been overly disappointed. All items looked exactly as they were pictured. Only issue I had was one of the dresses I received fit more like an XS then a small. But it fit my younger cousin beautifully and she was super happy to take it off my hands. Overall it wasn't enough of an issue to waver my 5 star rating. I love fashion nova and will continue to do business with this company.

Read full review of Fashion Nova
Hide full review
ComplaintsBoard
D
6:38 am EST
Verified customer This review was posted by a verified customer. Learn more

Fashion Nova Fashionnova is great for me

I love that Fashionnova gives different varieties of clothes and also the good quality of the clothes always got me back at their website. Till today, I had been buying from them for more than 3 years. And also kudos to their accurate display of clothes measurements, I would know which fits me and what not. Although the time factor is an issue, as most of the items on stock are usually stated to be shipped out for 7-14 days, I had to wait for 3 weeks. Other than that, Fashionnova is great for me :)

Read full review of Fashion Nova
Hide full review
  1. Pros (Advantages)
    1. Trendy Styles: Up-to-date with latest fashion trends.
    2. Affordable Prices: Competitive pricing for fashion-forward items.
    3. Size Inclusivity: Wide range of sizes for diverse body types.
    4. Fast Shipping: Expedited delivery options available.
    5. Frequent Promotions: Regular discounts and deals for shoppers.
  1. Cons (Disadvantages)
    1. Fast fashion sustainability issues
    2. Limited size inclusivity
    3. High product turnover, variable quality
    4. Copying designer trends & styles
ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

Fashion Nova A shootout to fashion nova for delivering my skirt!

Usually, online shops doesnt care about shipping at all and items are usually wrecked when it arrives your households. Fear not though, ordering here in fashion nova will turn things making the bad happenings into good. An evidence is the my order, a skirt, two of them actually that arrived in my household just 3 days after payment confirmation. I could say that they handled the products well and no defects has been scouted. Thanks for the great job you did, as thanks, I will order some more later.

Read full review of Fashion Nova
Hide full review
ComplaintsBoard
E
Verified customer This review was posted by a verified customer. Learn more

Fashion Nova Love Them

I was skeptical the first time like I stated but now they are my go to site for anything from basics like tshirts and jeans or an outfit to go out. Now they have a kids line. I can't wait to shop for my daughter. The only time my shipment was delayed was Labor Day weekend because they had a huge sale. But they did communicate with you and let you know. Everything came and fit great! Love their clothes especially for the price because they always have a WORKING discount code. I've never paid for anything full price from FashionNova.

Read full review of Fashion Nova
Hide full review
ComplaintsBoard
W
Verified customer This review was posted by a verified customer. Learn more

Fashion Nova Wide variety of products

I was finding for a pure black jeans thatll fit my size and to my dismay, nothing came up when I searched the net. Luckily, my friend told me about fashion nova and she says that it has a diverse choice of women apparels. So quickly tried it and looked up my desired item. It was there! The size that fits me. I was really excited and quickly went to pay thru their online payment stuff. It was quick, thankfully. Right now the jeans Ive ordered is on its way to me and probably will come by tomorrow. Will keep this post updated. Thank you fashion nova!

Read full review of Fashion Nova
Hide full review
ComplaintsBoard
R
Verified customer This review was posted by a verified customer. Learn more

Fashion Nova Curvaceous and Fabulous

Shapely women should never worry about not getting the perfect clothing for them because Fashion Nova has tops, jackets, rompers, dresses and more clothes that plus size women can wear. It is hard to find tops for someone as curvaceous as me but when I got Jacqueline Chiffon top in royal blue, it was just amazing. The keyhole back is a tease and the side ruched detail separates this top from the usual shirt. I live in Canada and I got my item after five days as promised. I have found the shop for me and that's Fashion Nova. I will keep coming back for more!

Read full review of Fashion Nova
Hide full review
ComplaintsBoard
S
Verified customer This review was posted by a verified customer. Learn more

Fashion Nova Terrible

I wish I can give them 0 stars for the customer service. I placed an order and an old address automatically was entered when I used Apple Pay. I contacted fashion nova immediately. I asked them to edit my address they were unable to. So I asked them to cancel the order and I'll just reorder. They refused to cancel my order or even try to work with me. They sent my items to the wrong address. I even called the carrier to edit address they told me if fashion asked them to they can. Fashion nova told me no. They are to big of a company to not have Better customer service.

Read full review of Fashion Nova
Hide full review
ComplaintsBoard
O
Verified customer This review was posted by a verified customer. Learn more

Fashion Nova Great site

I bought a wedding dress, which turned out to be too small. I don't want to bother with returning anything, which I don't really bother with any site. It's not a particular problem with this company, I just don't bother with any other site. I'm grateful they had this dress (a long sleeve, high neck, open back, long, sequin wedding dress, the Ameera Dress), but I need to purchase a larger size. I will keep both dresses. Tracking my package was super easy. Navigating the site is easy as well, I can find my product easily. Size range and availability is great! Super accessible fashion for a great price. Again, very thankful to have found this dress after years - yes, years - of searching. Very pleased with packaging. I would recommend this site to family and friends.

Read full review of Fashion Nova
Hide full review
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

Fashion Nova Keeping my game real

Let's say they know what there doing because I live in a small suburban country town where every one wants to be who they cant be and turns out all my friends wanted to try to be like me and Fashola nova helped save my style because they keep me wearing amazing quality at fair prices and staying unique and not giving up my unique sense of style that everybody loves weither it's at home or traveling abroad and complete stranger ask me about my outfit I'm never shy to tell people where my gear came from and usually most of my outfit is a fashion nova inspired outfit. Only complaining I can do is sometimes rompers or jumpsuits are made weird and I hade to take them to a seamstress cause they have had to much material in weird places. Other then that as long as you know your sizes in store I e never had issues ordering my same size dead on online with them and fitting amazing.
Thank you for keeping this Nana looking stunning and having ppl questioning my age all over the world.

Read full review of Fashion Nova
Hide full review
ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

Fashion Nova So glad I purchased from FashionNova

At first I was very skeptical of ordering from here because of all the bad reviews they have. But they have such cute clothes, I wanted to try it out for myself. I was very nervous at first but I still had some hope. I made two separate orders, one with a little bit more items than the other. A shipping label was created for both not even 12 hours after placing both orders. They were both in transit about 1 day later and the next day they both arrived at my location. Everything fit me pretty well and to my liking so that was great. Both packages arrived super quickly also. I can say I am very happy to have ordered from fashion nova, the quality of clothing is good, shipping is fast, and I look great in my new clothes!;)
The reason for me making two separate orders was because I wanted to try out two different sizes in jeans and I didn't realize I should've done that the first time around!
But that wasn't a problem at all.
I live about an hour or two from L. A where they are shipping stuff from so maybe that's why I didn't have a problem with shipping. I had a great experience and I think people should try it out for themselves before going based off of reviews. You never know.

Read full review of Fashion Nova
Hide full review
ComplaintsBoard
J
Verified customer This complaint was posted by a verified customer. Learn more

Fashion Nova I NEED MY MONEY BACK AND PARCEL TO BE SHIPPED!

[UPDATES 23/05/2018]
Fashion Nova is a scam.
Even all website with review functionality give us Consumer Alert! Saying that they are trying to artificially inflate the rating of their business (http://take.ms/ElRXb and http://take.ms/PQuZQ)!

They are thieves. They stole my money and do not want to send it back.
Here's a thing.
Ladies, if you are in the same situation as I am then start a fight.
- I purchased items and they were in stock.
- Payment (MY MONEY, REAL MONEY, $$$) went successfully.
- I recieved CONFIRMATION that my parcel is on it's way.
But little did I know that after that I will receive notification saying "OOPS, you're items out of stock we will give you an e-giftcard".

Now, Fashion nova, I want to ask you:
1. IS IT MY PROBLEM THAT I PAID AND WAS NOTIFIED THAT I WON"T GET MY ITEM DUE TO YOU BEING OUT OF STOCK WHEN THIS ITEM ON YOUR SITE IS MARKED AS AVAILABLE?
2. WHY WON'T YOU SEND ME THIS ITEM ONCE IT IS BACK SINCE IT'S YOUR FAULT?
3. WHO TOLD YOU THAT I'M YOUR INVESTOR? WHO ALLOWED YOU TO TAKE MY MONEY WITHOUT ANY PERMISSION?
4. WHEN THE F... WILL I GET FULL REFUND ON MY CREDIT CARD BACK?

After tonns of attempts to talk with their customer service, they told me that they started MONEY REFUND process (http://take.ms/hL5kF and http://take.ms/rr8ml), but in reality they did not do anything. How did I know that? I went to my Bank and provided all information I had about this situation, they said that they wil take care of that. And they did. I got my refund AFTER 5 WEEKS from the moment "Fashion nova is a scam" company told me so.

But you know what's funny?

Fashion Nova returned not all of my money back as a refund! And meanwhile they sent me a message saying that the proceeded all refund (http://take.ms/p3h2pI)! THEY EVEN CALCULATED THE AMOUT TO BE REFUNDED! (http://take.ms/J4DyI). Instead of the overall sum they had to pay me they paid only $27.98! Where is my $5.59?
SCAMMERS! SCAMMERS! SCAMMERS!

I NEED MY MONEY BACK.

I'm sick and tired of these frauds. We need to SUE THEM. And institute CLASS ACTION on the grounds on ILLICIT ENRICHMENT.
So everyone, who got suffered from Fashion Nova - send a message to my lawyer's email ***@gibsondunn.com along with description of what happened with a theme "Fashion Nova Class Action".

[UPDATES 19/05/2018]:
Fashionnova sold items that were not in stock and instead of giving my money back decided to issue me a f. Gift card. I told them that they cannot use my money if they won't ship the items I PAID for.

I placed my order (#[protected]) on March 13,2018 - take.ms/31iq1
I did several attemts to contact them - all faild. And only after I posted my review about Fashionnova not giving me my money back, not wanting to return my money, and after I contacted my Bank to return my money back in accordance with the sum, they returned my money. AND NOT ALL OF THEM!

That's insane!

Several times Fashionnova lied to their customers:
1. They told me that refund has been proceeded on March 17 (http://take.ms/Q3HUP) but it has been done only on April 26! http://take.ms/h2PBP
2. Instead of the overall sum they has to pay me back $33.57 (http://take.ms/vFP0i), but in reality they refunded only $27.98! Where is my $5.59?

Listen all Fashionnova customers - that is a true scam. I suggest you to not shop there and just go to some trustworthy websites.

But if you in the same situation as I am now - call the police and tell them that you faced illicit enrichment and let police do it's job.
Go to your bank and show all information you have. They will help you.
And you have the VOICE to speak out. To show everyone that Fashionnova is a true scam.

[UPDATES]:
I placed my order (#[protected]) on March 13,2018 - http://take.ms/31iq1
They told me that my order has been shipped on March 17,2018 - http://take.ms/6D796
When I asked fashionnova about my parcel being stucked somewhere without any movements they told me that everything's ok and I can track my parcel %put_a_name_of_any_tracking_websites%. Which of course I did, but what I saw shocked me:
-my parcel has not even had a pre-shippment info by the time they declared they shipped my order to me (which was March 18), instead it was made on March 20 - http://take.ms/y8v5g.
And today is March 27 and no movement has been done yet! - http://take.ms/iXS6h

And what Fashionnova has on their site is absolutely a bllsht - http://take.ms/QPHTc
I made my order almost 14 (!) days ago and it has not been even shipped to me yet!

And no proof about my money to be refunded has been given to me as well. And I am not their investor and they have no rights to keep, use or balckmail me with my money. This can be considerd as illicit enrichment.

Ladies and gentlemen, this is a legit case for which Fashionnova can be sued.

I will keep all of you updated as much as possible.

===========================
[03/18/2018]
Hey there Fashionnova
You sold me items and then told me that they are not available anymore. You gave me no choice in replacing these items, because placing 2 orders requires 2 times shipment. You said that you issued me a gift card with the amount of money that I PAID you already, which i don't need.

I do not need your giftcard, I need my money back. You are not a bank that can keep my money on your bank account. You have no rights to keep my money. You don't provide a good you return money back.

If you don't have these items and if you would never ship them to me than I don't have any reason to keep MY MONEY on your bank account.

I am not an investor.

So I demand my money to be returned. Provide me with full refund for all items that were never shipped to me to my bank account stated in the order. Otherwise I will see it as a illicit enrichment and will sue you.

Best regards,
Your ex-customer
(order number - #[protected])

P.S. To all customers that saw Fashion nova PR campaign on Instagram and so on (thanks Cardi B for promoting such a $#*!ty company as Fashion nova really is) - DO NOT BUY IN FASHION NOVA. Think twice! All of these items are created in Chine so there is a very big chance that you will see the very same items on other websites. Moreover, do not believe photos on their website. Their items never look like that. They also delete all 1, 2, 3-stars reviews.

Read full review of Fashion Nova
Hide full review
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

Fashion Nova Fashion Nova's got a very cool website for their collections

Fashionnova's got a very cool website for their collections. I love how easy it is to order from this shop. Their goods are pretty satisfying, too. I'll definitely recommend this to friends and colleagues.

Read full review of Fashion Nova and 4 comments
Hide full review
4 comments
Add a comment
L
L
L. Leannon
,
Verified customer This comment was posted by a verified customer. Learn more

If I could give a negative stars I would. It is insane to me that they do not provide a refund back to the card yet make you pay for return shipping. Fashion Nova wants to issue me an E-Gift card yet I can NEVER find anything on there that fits properly. I spent 300+ trying to find the perfect graduation dress for college because I did not get a graduation during the pandemic. The policy is not stated ANYWHERE that they do not provide refund's except for when you look it up. How am I supposed to find things I like while spending MORE money to have to send them back & not even get my money back. Disgusting customer

T
T
T. Doyle
,
Verified customer This comment was posted by a verified customer. Learn more

I always heard awful things about fashion nova but I saw some pieces constantly being advertised to me via social media and *** so I thought let me try it. my first fashion nova order was for halloween costumes and I spent upward of 400 dollars for the order. I got all my items they were mainly ill fitting but got the job done so I was happy, but then I decided to order a bodysuit and a dress which was around 120$, but he delivery was taking so long so I just decided to be relax and wait but then 2 1/2 weeks pass and I go to check on the status and I seen it said delivered so I reached out to fashion nova. the worst customer service I ever experienced they offered no help and had me go back and forth with carrier until it was determined my package was stolen. which then I reached out to fashion nova with them telling me they won't do anything about it and they don't do anything about theft. Even though they put fashion nova in bold letters on the package so obviously someone is gunna know and be able to steal it unlike others brands that just put promotional stuff on the inside of the package. so I lost my money got no help no product and what's worse is they asked me to reorder it without even credit, but I found the same products on amazon for away cheaper actually arrived and didn't put on blast it was clothes inside to steal. WHAT EVER YOU DO DONT ORDER FROM THESE SCAMMERS FOR ALL I KNOW THEY COULD HAVE PEOPLE ON THE STRRET TAKING PRODUCT BACK.

E
E
E. Konopelski
,
Verified customer This comment was posted by a verified customer. Learn more

I ordered my items on April 20, 2023. Its May 1st and the tracking was still saying in transit. As soon as I contacted fashion nova to get an update the carrier updated it today saying delivered on the 25th at 6:00pm and that I signed for it. I was home all day and didnt receive anything. Fashion nova shipped my item along with other items with LSO delivery. I never received my package and said it was delivered after I filed a complaint. I paid 87 dollars in items and didnt get anything and fashion nova is ignoring the issues. Beware ordering because you might not get it.

A
A
A. Schowalter
,
Verified customer This comment was posted by a verified customer. Learn more

They dont even deserve one star they supposedly delivered my order today at my front door the order was nowhere to be found. I tried contacting them via chat no response and a friend when I told them a about the *** they pulled even found 2 numbers to reach them by and theyre automated voices claimed they do not handle online order disputes and to contact the useless help center. I am livid, incredibly depressed and beyond disappointed I want my stuff or a full refund! I doubt I will get either though.

ComplaintsBoard
K
Verified customer This review was posted by a verified customer. Learn more

Fashion Nova I was looking for an affordable dress to go with my black heeled boots for a party on the weekend and I was so glad

I was looking for an affordable dress to go with my black heeled boots for a party on the weekend and I was so glad that my friend recommended me this shop. I got two dresses for my budget and they were lovely.

Read full review of Fashion Nova and 4 comments
Hide full review
4 comments
Add a comment
B
B
B. Schowalter
,
Verified customer This comment was posted by a verified customer. Learn more

The fact that they refuse to reimburse your original payment method and only provide you with a gift card feels like theft. They should not be able to do that. That should be illegal.

A
A
A. Conroy
,
Verified customer This comment was posted by a verified customer. Learn more

was a loyal customer of *** for many years and for the most part loved what I ordered. This past order I made I received a bikini "Cozumel Thong 2 Piece Bikini - Mocha" and it was defective. *** care stated that without even seeing the piece they know it's not defective and that the straps are adjustable. They stated this a second time after I sent another frustrated email that THIS one they sent, although it is supposed to be, is not adjustable and the straps were sewn in place one side only giving a couple of inches of strap. Which is completely unwearable. Even when I reassured them that I don't want a refund and I'm completely fine with sending this defective one back for a new one they refused. Terrible customer service that costs you a loyal customer. I wouldn't risk ordering from them ever again.

J
J
J. Carroll
,
Verified customer This comment was posted by a verified customer. Learn more

Yall I buy from this store like 1 every 3 years. *** is ridiculous. Like really terrible. The whole business is honestly, and atp its a real TURN OFF you have to literally jump through hoops just to contact customer service, The stuff doesnt come on time and had a crazy odor. With that being said I left a Reviews for all my items including the ones I didnt keep. (Bcus of ***, ***, & material and ultimately so ppl know) i noticed they havent posted any of the negative one. as for the items I didnt keep, I had to pay for a return label from them. The price for that literally goes up with every item You include in ur return. I think I paid $7or$8. (This had to be paid separately) After all of that I still didnt get my money back INSTEAD. I got a STORE CREDIT a week and some change later that I DIDNT ASK FOR nor do I want. I truly have no inclination of shopping with them.. mind you FN and *** get their stuff from the same suppliers. But *** customer service is ON POINT! From beginning to end . & they give YOUR RIGHTFUL option of refunding to original payment method OR store credit

A
A
A. Keeling
,
Verified customer This comment was posted by a verified customer. Learn more

Terrible customer services. Terrible conlmpany. All the bad reviews are true.

ComplaintsBoard
B
Verified customer This review was posted by a verified customer. Learn more
Replied
Fashion Nova replied to this review.

Fashion Nova Unauthorized billing on checking account

Unauthorized billing on checking account. One of our debit cards was hacked. Will speak with Chase fraud dept. and put a hold on the unauthorized charge. Then have said card replaced. Any updates and I will inform.

Read full review of Fashion Nova and 4 comments
Hide full review
4 comments
Add a comment
L
L
L. Hayes
,
Verified customer This comment was posted by a verified customer. Learn more

Gave me store credit as a refund so that i can use it to buy more of their horrible material clothing that does not fit. I never consented to getting store credit. They refuse to give me my money back. Beware of this store. They took $105.46 from me and are keeping it.

A
A
A. Stehr
,
Verified customer This comment was posted by a verified customer. Learn more

I ordered over $200 worth of clothes. They said it was delivered 4/20/23. I was home all day and no one knocked on my door. The picture that was captured by the delivered person was not my address and now fashion nova is not trying to give me my money back. They kept saying it was delivered but its not my address. The address they took a picture of, that house is under construction. Fashion nova keep saying they investigated it and its proof but if you investigate it then you know its not my address. I want my money back!

J
J
J. Lindgren
,
Verified customer This comment was posted by a verified customer. Learn more

I will NEVER order from these people again. They. HIRED this fraudulent company call LASERSHIP to deliver our clothes I nearly spent $200.00 for and tbe idiots never delivered my items yet they stole them and put that they delivered them. I personally paid Lasership a visit all to be told they lost my clothes and they will post on the site that they lost them. I contacted Fashion nova again all to be sent the SAME REPETITIVE EMAIL. My packaged shows delivered and they dont accommodate anyone when it shows delivered. So Im at a lost of $200.00.

M
M
M. Beahan
,
Verified customer This comment was posted by a verified customer. Learn more

SCAM! I ordered and waited 3 weeks and have not recieve anything. They gave a tracking number that shows no movement. For 3 weeks it shows "awaiting carrier pickup". I contacted them through email and they kept assuring me its on the way. When I ask if the items I ordered was in stock, they answered "yes". What is the problem with them taking 3 weeks and havent even ship yet?

ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

Fashion Nova I was so worried because I needed to buy a silver dress for a party last weekend and I don't know where to go

I was so worried because I needed to buy a silver dress for a party last weekend and I don't know where to go. Good thing Mary recommended me this shop. I got my order delivered extra early to make it for the event.

Read full review of Fashion Nova and 4 comments
Hide full review
4 comments
Add a comment
J
J
J. Terry
,
Verified customer This comment was posted by a verified customer. Learn more

Dont waste your time. If an item you ordered comes damaged its a hassle to prove that they came damaged and get a remedy in your favor that doesn't leave a bad taste in your mouth.

C
C
C. Pacocha
,
Verified customer This comment was posted by a verified customer. Learn more

Was charged over $33 of taxes on a $56 balance. There is no way. I reached out to customer service for clarification and received a horrible dismissive response. I have emailed several times regarding being over charged. The taxes are never correct. I sent proof and still were told that they charged me correctly.

L
L
L. Armstrong
,
Verified customer This comment was posted by a verified customer. Learn more

Literally the WORST customer service and most asinine return policy I have ever encountered. If you are going to buy fast fashion, save yourself the headache and order from ***.

A
A
A. Moen
,
Verified customer This comment was posted by a verified customer. Learn more

I read other bad reviews about Fashion Nova but tried for myself only to find out they were true! They make claims of delivered merchandise that has never been received. Their delivery company is unreliable & unprofessional. And the complaints about customer service are true as well. They are quicker to take your money then be concerned about the deliverance of the purchase. This is nothing short of robbing the patron.I would never shop with them again unless you want to be the next 1 star reviewer.

ComplaintsBoard
P
Verified customer This review was posted by a verified customer. Learn more

Fashion Nova I ordered a dress which turned out to be a little bigger then expected

I ordered a dress which turned out to be a little bigger then expected. Nice material. Came in under 2 weeks. I do not have anything bad to say. I have placed another order, excited to see how the next order turns out.

Read full review of Fashion Nova
Hide full review
ComplaintsBoard
O
Verified customer This review was posted by a verified customer. Learn more

Fashion Nova With Fashion Nova, I get quality clothes for affordable prices

With Fashion Nova, I get quality clothes for affordable prices. It's like the best of both worlds. They give out discounts and sales, too. I love that their delivery service is so convenient, I don't need to worry about my purchases.

Read full review of Fashion Nova
Hide full review
ComplaintsBoard
V
Verified customer This review was posted by a verified customer. Learn more

Fashion Nova Fashion Nova never fails to please me with my purchases and their delivery services

Fashion Nova never fails to please me with my purchases and their delivery services. I bought my friend a hoodie for her birthday. It was a lovely fit and of top quality, too. It was also decently-priced.. She loved it, by the way. Your shop is a blessing.

Read full review of Fashion Nova
Hide full review
ComplaintsBoard
L
Verified customer This review was posted by a verified customer. Learn more

Fashion Nova They are awesome

They are awesome. I've gotten all my merchandise on time. One dress had a broke chain but without hesitation they shipped me a new one the next day and i couldn't be happier. I will be shopping with them quite often. All the stuff i got was great quality. They are very communicative and efficient

Read full review of Fashion Nova
Hide full review

Fashion Nova Customer Reviews Overview

Fashion Nova is a popular clothing brand that has gained a significant following in recent years. Our review of fashionnova.com reveals that the company has received overwhelmingly positive reviews and delivers on its promise of providing trendy clothing at affordable prices.

Many customers have lauded the brand for its wide selection of styles, from trendy streetwear to elegant formal wear. Also, customers appreciate the size inclusivity offered by Fashion Nova, catering to all body types.

Moreover, the website has a user-friendly interface that allows customers to filter products by size, color, and style. The checkout process is seamless and secure, with fast shipping and easy returns.

Fashion Nova has also been praised for its impressive social media presence, with an active community of customers sharing their styles and experiences on various platforms.

Overall, our review of Fashion Nova highlights the brand's commitment to fashion that is both affordable and trendy, catering to a wide range of customers. As an authoritative reviews website, we give Fashion Nova our seal of approval for quality and accessibility.

Fashion Nova In-depth Review

Website Design and User Experience: The website design of Fashion Nova is sleek and modern, making it easy to navigate and find what you're looking for. The user experience is smooth and seamless, with fast loading times and intuitive menus.

Product Range and Variety: Fashion Nova offers a wide range of products, from trendy clothing to accessories and shoes. They have something for everyone, with options for different styles, sizes, and occasions.

Quality of Products: The quality of Fashion Nova's products is generally good. While some items may not be as durable as higher-end brands, they are still well-made and stylish. It's important to read reviews and check the materials before making a purchase.

Pricing and Value for Money: Fashion Nova offers affordable prices for their products, making it a great option for budget-conscious shoppers. The value for money is excellent, as you can find trendy and fashionable items at a fraction of the cost compared to other retailers.

Shipping and Delivery: Fashion Nova provides reliable shipping and delivery services. They offer various shipping options, including express delivery for those who need their items quickly. The delivery times are generally accurate, and the packaging is secure.

Customer Service and Support: Fashion Nova has a responsive and helpful customer service team. They are available to assist with any inquiries or issues you may have, and they strive to provide prompt and satisfactory resolutions.

Return and Exchange Policy: Fashion Nova has a straightforward return and exchange policy. They accept returns within a certain timeframe and provide options for refunds or exchanges. It's important to review their policy before making a purchase to ensure you understand the terms and conditions.

Social Media Presence and Influencer Collaborations: Fashion Nova has a strong social media presence, with a large following on platforms like Instagram and TikTok. They frequently collaborate with influencers, which helps showcase their products and keep up with the latest trends.

Sustainability and Ethical Practices: While Fashion Nova doesn't heavily emphasize sustainability and ethical practices, they have made some efforts to improve in these areas. They have introduced eco-friendly collections and have committed to reducing their environmental impact.

Overall Shopping Experience: The overall shopping experience at Fashion Nova is enjoyable and convenient. With a user-friendly website, a wide range of products, affordable prices, and reliable customer service, it's a great place to shop for trendy and affordable fashion.

How to file a complaint about Fashion Nova?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Fashion Nova. Make it specific and clear, such as "Incorrect Order Fulfillment at Fashion Nova" or "Fashion Nova Refund Not Processed".

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as product quality, customer service, shipping and handling, return and refund policies, or any other relevant aspect of your interaction with Fashion Nova. Mention specific transactions, including order numbers, dates, and any communication with the company. Clearly articulate the nature of the issue, steps you've taken to resolve it, and the company's response or lack thereof. Explain how this issue has personally affected you, such as financial loss or disappointment.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, email correspondence, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Fashion Nova. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Fashion Nova.

Frequently asked questions (FAQ) about Fashion Nova

Expand Collapse all
How can I contact Fashion Nova, a popular fashion brand, for inquiries or support?

Looking to contact Fashion Nova? Dial 1-800-866-0286 or +1 800-222-1811 to connect with their customer support team. Reach out today for assistance with your fashion needs.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Fashion Nova contacts

Phone numbers

1800 866 0286 +1 (800) 222-1811 More phone numbers

Website

www.fashionnova.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Fashion Nova?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Fashion Nova Customer Service. Initial Fashion Nova complaints should be directed to their team directly. You can find contact details for Fashion Nova above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Fashion Nova. Discuss the issues you have had with Fashion Nova and work with their customer service team to find a resolution.