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Fairmont Hotel - San Jose Complaints & Reviews

Fairmont Hotel - San Jose - California, San Jose / Regarding refund of deposits taken

Sagarruparelia on Nov 16, 2016

This is Sagar Ruparelia from India. I checked in to Fairmont Hotel - San Jose on October, 23rd 2016. Since I was invited by Intuit, I didn't have to pay for my room rents. At the time of check in I was asked to deposit $500 which would be refunded if there are no charges on the room at the time of check out. I paid $500 by my debit card. I checked out on October, 28th and there were no charges. I was informed that $500 will be refunded to my account within 3 to 4 days. I came back to India and now I am following up with Fairmont Hotel - San Jose on mails and on phone, but there is no response from...

Fairmont Hotel - San Jose / Hotel bill was wrong twice!


I booked a two (2) night stay at this hotel as a surprize for my husband who just returned from Malaysia. Upon check in I was charged twice for over $800.00 + $50.00 for a parking fee. The next day I couldn't use my debit card, I was "over my limit". I called my bank and was told that the Fairmont had put authorizations of nearly $1800.00 on my card! I went to the front desk to complain and called from our mini-suite. They sent up a couple cigars for my husband, but couldn't resolve the problem for my debit card. So, instead of going out to eat, I went home (15 miles away) to cook...