The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In
Sort by: Date | Popularity

E*TRADE Complaints & Reviews

E*TRADE / This is the worse bank ever

I opened an account with Etrade so that I can get into trading. Well I opened it online so i was approved right away and i made my first deposit into the account via quick transfer. So the transaction finally cleared about 4 days later and i was ready to trade. Its going good so far until i get contacted by my external bank saying that there were two transactions of the same made by etrade that totaled upto 19, 000 so now i'm confused because one of them i knew about, but the other one i had no idea so i informed my bank that only 9800 was to go to etrade and no more than that. So my back...

E*TRADE - Virginia, Merrifield / E*Trade froze my fund for months

In November 2008, I found out that my outgoing transfer in E*trade bank was not successful because they placed security hold on my account which was at the balance of approximately $20, 000. I called them and they told me I need to write a notarized letter to them. This started my nightmare with their incoherent verification process and rude customer service. They lost my notarized letter by accidents, repeated tricky requests to me even if I was not able to do their requests. Their requests didn’t make sense at all, like requesting my source bank to promise I am the account holder. But...

E*TRADE / Not honoring promotion


E*TRADE has been running a special promotion whereby they offer to refund your commission on your first 100 trades when you setup a new brokerage account. So I set up a new account and made about 40 trades which gave them about $500 in commissions. Now they are not honoring the promotion. Here is the amazing trail of communications with their so-called customer service: First they told me that I had not clicked on the right hyperlink when I setup my account so I did not qualify for the promotion. Next I pointed out to them that this requirement was not stated anywhere in their offer. So next they...

E*TRADE / Unscrupulous business practices


I opened an etrade account about a year ago wanting to learn about trading stocks. I purchased 8 stocks from 5 difference companies. I just found out today that I have been accruing a 40 dollar "maintenance" quarterly fee by etrade for having an inactive account. I was never notified or forewarned about the fee. And because I was never notified by etrade, I had a negative balance. But today I received an email from Etrade, one of 5 emails over the course of a year that states a trade confirmation in my account. Apparently, etrade can sell your stocks for you whenever they feel like it without...

E*TRADE / Formerly satisfied customer


Until recently, I've been a satisfied Etrade customer. Two months ago, I moved to California and changed my address online on Etrade. Three weeks ago I lost my ATM check card in an ATM machine and asked Etrade customer service to send me a new card. While waiting for my new card, I discovered that I had a typo in the address I had entered. I called customer service and was told to fax in a signed letter with my new address. I did as asked and my new ATM debit card arrived before my 1.5 week business trip to Europe. Before leaving for Europe, I activated my card and changed my PIN...