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Elegant Entries Complaints & Reviews

Elegant Entries - New York, Deer Park NY / can not produce what they promise

Mar 12, 2011

This company cannot produce what they promise. I ordered a front entry way for my home and was promised it would be installed in 10 weeks. After 20 weeks had past and now it was winter I started calling them 2 & 3 times a week. I reported them to the BBB mid January. I told the BBB that now I wanted my deposit returned because they broke there contract with me and that they were putting my son through hell as well with his order. Finially they sent me a check but the first one was rubber. After that I would only accept a bank check, which I finially received in Feburary. Mind you my order wa...

Elegant Entries - New York, White Plains / Warped Door


We purchased custom sliding doors for our bedroom from Elegant Entires well over 1 1/2 years ago and one of the doors is warped and rubbing on the other. We could not paint the door since it will have to be re-painted due to the rubbing white is causing a black line horizontally on the door. Elegant Entries was contacted about the situation immediately and it took them almost 3 months to send someone to look at it. We were then told someone would repair? How do you repair a warped door? We have not received any contact from Elegant Entires regarding rectifying the situation. We have called...

Elegant Entries / Does not stand behind warranty


Elegant Entries does NOT STAND BEHIND their website guarantee which states "Peace of Mind" Guarantee. There aren't a lot of words to our guarantee, so there's no "fine print." This is it: WE OFFER OUR UNCONDITIONAL GUARANTEE ON ALL OUR PRODUCTS AND CRAFTSMANSHIP. IT's THAT SIMPLE." signed Gary Arcieri, President of Elegant Entries. That unconditonal guarantee is WORTHLESS!!!. When my storm door lock broke on my Elegant Entries door, I first emailed them. No reply whatsover (oh, yes, there is a spot if you want them to come to your home to sell you a...

Elegant Entries - New York, Dix Hills / Garage & Entry Doors


I've been waiting for my doors for 5 months and now they told me I might have to wait another month or so. I think they're going out of business and coming up with stories so we won't get our deposits back until they file for bankruptcy. The store I ordered my doors from closed down without notice and nobody has tried to help me. They came up with 2 different stories, first they blamed the delivery trucks now they're blaming the manufacturers. Is everybody out to get them or are they out to get us??? I've tried calling V.P. GARY RAGUSIN but he won't return my...