eEuroparts.com / OnlineAutoParts.com
reviews and complaints

So I own a 2006 Saab 95 2.3t. I wanted to get some of there brembo rotors and brakes I seen on the site. I seen multiple mm size difference in the rotors so I called before takeing a gamble on the parts. Ran my vin with a working on the sales end he told me I needed the 308 mm front rotors. Witch come in a kit of rotors and a kit of brakes total came to 392.18. After reciveing my products witch came fast I took a front rotor off and one out of the box I got only to see the front rotor they sent me looked like a truck rotor( wrong size). So I called next day cause it was already 6 pm when I found out. At first I explained my situation to Michael he didn't see that the company ran my vin so they said I would have to pay for shipping back and I was a little irritated about it. Which he stated he didn't see I called since October when I just called a week ago. He passed me over to the manager Dean's number which she never picked up I left a voicemail Michael calls me back five minutes later says I was able to pull it up you sounded honest so I investigated it was our fault we're going to send you a return label free Michael was a great help the only difference between the other millimeter size rotors is the front rotors. The other millimeter size rotor is 286 which is what I actually needed. My rear rotors and my brakes all around are the same size. So we came to the conclusion to keep my rear keep the brakes and just send back to front rotors and they will swap them out. I told Michael that there was a price difference between the sizes I spent more money because they told me I need the bigger millimeter size. Price difference is $76.31. After complications we're getting my new rotors back because they thought that I should have sent them breaks when I bought break separately I finally got my front rotors still no money back on my account or credit card. Multiple calls to Dean and Europe parts every sales associate told me that they were the lowest on the totem pole and that I would need to speak to Dean about my money refunded. Finally getting hold of Dean he wanted me to state my case in written form of why I thought I should get money back as I told him you work there I'm showing you what I know right now why can't you just listen there's a big price difference between the two sets. Getting frustrated with him I no longer want to speak to him I was getting nowhere his people skills is horrible. Even some of the sales associates told me I didn't wanna piss him off. A day later he sends me an email and a voicemail saying check your email let me know if you like what I did and get back to me he gave me $20 back and signed me up for the year parts loyalty program. So I gave him a call back and told him I'm not satisfied you still owe me $56.31 I could've signed myself up for the loyalty program but I never did because I didn't want to I don't know how hard it is to get my $76 and 31 bag $. 31 back in full any other place this would've been settled I want to say it took about a month to even get the $20. The other day I called Dean because he still never got back to my voicemails from a week ago so I called the sales associates which they must be low on staff right now because he picked up I explained that I wasn't satisfied with that and he told me that's the best he's gonna do no matter how many times I call his answer is never going to change. To sum it all up this is the worst experience I've ever had with this place still haven't got my $56.31 back I don't know how such a big deal when they ran the Vin check through their people are through their company and they were wrong they're trying to tell me that sub states that my fronts are supposed to be a three away which they're not so they should make correction to their chart after coming into this situation with me but that's not what's happening they're telling me it's on me when I can go on to Napa and I can run my van through them and Napa deals with multiple cars and it comes up the 286 on Napa and you're a parts one of the cars they specialize in Is Saab and they can't even get their work done straight. My hat goes off to Michael it was good help but Dean worst manager I've ever spoken too. I've never wrote a review on any website in my life but this is just something that has irritated me you could go on their website and look at the parts and see for yourself that there's a price difference but yet they don't want to give me my money back and when they gave me the 20 bucks it was in store credit which I was willing to work with because I was about to spend another $200 with them. I don't know what to tell other people that may read this but my experience was horrible when they ran my vin and told me it was my fault!..

This site is amazing they have everything you need for Saabs! I have owned two saabs and ordered parts for both without ever getting the wrong part. Shipping is kind of pricey but the part always arrives on time i usually two day or overnight my items and they are always on time. They also pay return shipping as long as the part hasn't been installed, which worked out great when i ended up not needing the part.

Company seemed too good to be true. Customer service was stellar super responsive, hold times were less than a minute in most cases. Bought a rack in pinion for my e63 BMW from them for $1200. The price included a $300 core charge, in other words I would be refunded $300 if I sent the old part back to them. When I inquired about sending the old rack and pinion back I was disappointed to find out I would be responsible for the cost of shipping. Normally I wouldnt care but it was $100 to ship it out. It is what it is I was still going to get $200 back. About a week after shipping it to them I received a email that they processed my refund for $319. The money never posted to my credit card statement however. I was patient and waited a few days and it was a holiday weekend as well so I figured that would cause a delay. Finally I call them up bc the money is MIA. They are very short w me and tell me to call credit card company bc they sent it. Fine, I call credit card company, they have no record or tracking of anything from e Europarts. I call eEuroparts back to investigate further. For the first time I can get ahold of no one, I get a voicemail, I leave a message. Later that day no return call, so I call again, voicemail again. Suddenly I can get ahold of no one, clearly avoiding my phone call. I email them next, respectfully there's been a disconnect and I need to get my refund. They email back very vague generic response, call your credit card company we sent the money. Im clearly getting nowhere so I opened a merchant dispute w the credit card company. I dont have endless time to wait on the phone for hours going back and forth. The fact that my phone calls went unanswered at the end shows me that this missing refund was premeditated. Maybe they were hoping I wouldnt check my statement and they could get away w it by sending a phony email stating that I was refunded. Either way I cannot recommend this company after this debacle. Very sneaky and conniving

Below find the dialogue I had with Sara in the website chat box. I had ordered parts with a rep. Michael from FL office yesterday, and never received the invoice or any email for tracking, etc. as Michael promised. The chat rep was clueless and inept; I had to prod her several times to send me what should be normal SOP for an internet company.

You a human?
11:41
Hello?
11:41
Human
11:41
You there?
11:41
We are here
11:42
How may I help you?
11:42
I ordered parts yesterday through Michael in FL. No email, not tracking number, no nothing, except your company charged my clients card
11:44
Your order will be delivered on the tracking number down below:

11:45
Where is the email Michael said he would send?
11:45
What do you want to receive to your email? Let me send you that now just tell me what you want:)
11:47
Are you serious? Michael said he would send me all the information by email. What is Michael's direct phone number?
11:48
You want me to tell you what I want? Are you clueless about business? Orders, etc.
11:48
I just sent you an email with the order number and with the tracking number
11:48
Send me Michael's direct phone number.
11:49
Try dialling: ***886, extension 1. If that fails, try ***769. Sometimes it takes a few tries since the agents are very busy and cannot answer immediately so please leave us a voice message and someone will get back to you as soon as possible, thank you!
11:49
Where is the order information for the three parts?
11:50
I want a copy of the invoice I am supposed to receive listing the three parts I ordered.
11:52
Are you there? Do you care?
11:52
We are here
Please wait
I will contact you via your email address when I have the invoice
11:53
I want a copy of the invoice I am supposed to receive listing the three parts I ordered.
11:55
I can understand why you and your company have an average 2 star reviews. Most people say your business is the worst they have dealt with. I agree.
11:56
We will send you the invoice that is not a problem, as I said
11:57
https://www.sitejabber.com/reviews/eeuroparts.com
Check your company reviews. All poor customer service
11:58
Fast shipping? My clients parts will be here next Thursday according to the tracking you sent me.
11:59
You ship by covered wagon?
11:59
This order was placed yesterday, our estimated delivery time is 1-5 business days, we will send you the invoice via your email address we need to get that first, it will take time, ur apologies
12:03
Normally, other businesses send invoice and all the information at the time of the order. You people run a sham company. The worst customer service I have ever experienced. If the parts are not real, or used, or whatever, expect big trouble with you company.
12:04
Where is the invoice with the parts / numbers my client purchased?
12:06
We will send you the invoice as soon as we have it Sir, sorry for keeping you waiting
12:10
Send as soon as you have it? You use computers? You should be able to provide immediately.
12:15
We use but it takes time to make the invoice so when we have it when our colleagues make it we will send you
12:18
You Sara, are laughable. Sorry you have to take the brunt of problems. Computers generate invoices at the click of the mouse.
12:19
Make sure you forward my email to the idiots who operate your company. If the parts are not correct or not real, etc., I will contact the BBB and file a complaint.
Your company is the worse I have ever dealt with and the reviews show my experience is normal with your company
12:20
No worries we will send it to you as soon as we have
12:25
What a joke

I am a business, i order an intake manifold for a 2012 VW CC, part looks good. i installed the part only to have the intake runner position sensor faulty, Orielly sent me another eEuro part manifold after a short while vehicle has same issue. i put a factory sensor in after removing the intake again to gain access the factory part fixed the issue no codes anymore. i tested all wires found no shorts or opens during this process and have many hours into testing there faulty part only for them to tell my vendor they will not honor the labor claims even though the factory part fixed the issue. this is not a good company to deal with they do not honor there parts

Ordered a part online Tuesday and had not received any updates on shipping by Thursday so I called. I was told that they were not going to send me the part because they didn't have any in stock and that they would refund me. I have received no documentation of any kind that this order was changed from pending to cancelled or that a refund was being issued. And althought the company is located in TX, their business hours are based in CT. This business seems illegitimate to me, I believe all of these other reviewers and would advise you to find parts elsewhere.

Order No.: 2058082
This company sent the package to the wrong address - asked me to -ask the mailman where it was - talk to the postmaster - and then look on my neighbors porches - in a series of emails designed to push off complaints
Finally "Kelly" suggested I should file a claim under my homeowners policy for the loss - and "contact local law enforcement if it was stolen"
As if someone stole a cabin filter for a 16 year old saab

Buyer Beware! I have ordered from eEuroparts many times and in general have been fairly satisfied with the results. My latest experience is leaving me with an empty wallet and a vow that I will never do business with them again! I ordered struts via the VIN and customer service rep back in April and had them installed on my 2002 Volvo. My son soon started to complain the car was hydroplaning with just a small amount of water on the road surface. About 6-8 weeks ago I began to notice a unusual wear pattern on a pretty good set of tires. I took it for alignment and was told that the car could not be aligned because the wrong set of struts were installed. YIKES! Everyone makes mistakes so I called eEuroparts.com to explain the situation and I was confident they would make good on their customer satisfaction guarantee. I have been getting nothing but the run around and clearly being ignored. My last attempt is a letter to the owner requesting a refund or credit with them for the amount of the original struts. I am out about 1, 000 bucks between the struts and replacing the tires that were ruined. I am grateful that the hydroplaning did not cause an accident! Voluparts was very helpful in ordering the correct struts and knew immediately what the problem was, in that the struts that fit most 2002 Volvos do not fit the XC70.

I ordered some parts from them. All parts were listed as in stock or available. They sent me half of my order and the other half they said was back-ordered. I was tricked into buying something they didn't even have in stock.
3 weeks later I receive another package from them, thinking its the other part that was back-ordered. Well, it wasn't. They sent me a box filled with the wrong parts.
I called their incompetent customer service department who said they don't have my part in stock so they will back order it (Again). When i expressed my frustration, they gladly wanted to refund me. Hey! I ordered because I need that part! Do you not understand?!
Now I am waiting again for them to back order the same part again and begged them to try and not make the same mistake again.
Terrible experience. First and last time ordering from here.

The worst customer services, so stay away from the website www.eeuroparts.com. I ordered car parts from these jerks, but they charged me and provided some fake confirmation info. As well as the rep told me that the delivery would take 3-4 days, but after 4 weeks I heard only blah-blah and stupid promises. They are liars and scammers, and I want to find other deceived customers, who lost money. Please we need to stop this company and return our money. Post your comments.

I twice ordered from the company www.eeuroparts.com. I got completely wrong orders and the seller promised to change it, but for the next time I again received different things. Also the agents are rude and they speak with you in horrible manner. As well as they still haven’t returned money and don’t know when it happens.These people are scammers and liars, who take money and provide nothing. Please post your comments about this company.

Will probably never buy from Eeuroparts again. I placed an order for two parts, and their cart said they were both in stock. Sent an email to customer service to confirm shipping times, no response. Credit card charged for full amount, okay everything must have shipped. Four days later only one part arrives. Invoice says part is backordered. I called customer service, whereupon the very rude rep proceeded to tell me I must not have seen that it was backordered, and that they will always charge your card even if an item is out of stock.

As I said, beware. I will likely never buy from Eeuroparts again.