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I purchased what I thought was a Windows XP/Pro upgrade to my Windows/XP SP2 OS from them. I received what appears to be a volume licensing CD: June 2006 Systems Student Media / Work At Home Media All use subject to volume license agreement. Not for retail or OEM Distribution. Not for resale. The company responded to my eChat (their equivalent of live support) and email queries with the following cut and paste text: Microsoft has changed policies regarding volume license software, and now many individual users cannot receive updates. Due to the release of 2007 and Vista, Microsoft i... / Fraudulent software

There is a reason eDirectSoftware does not sell MS OS (from what I have seen, no MS products) anymore. I'm filing this complaint because they deserve it for selling me an invalid or not fresh XP Pro holographic CD. Plus they decided NOT offer any apologies but instead insulted us for assuming we copied something! I sent the CD to MS and they said it did not qualify as a good counterfeit! Well it fooled us. My system "suddenly" became invalid, and the LIVEperson help insulted us with their first response with T(eDS): ' What is your receipt number? ' l(me): ' Paypal Receipt...