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The good, the bad, and the ugly - discover what customers are saying about Duncan Donuts

Welcome to our customer reviews and complaints page for Duncan Donuts. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Duncan Donuts.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Duncan Donuts's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

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Please feel free to browse our reviews and complaints and share your own experience with Duncan Donuts. Your feedback is an important part of our community and will help others make informed decisions.

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4:54 am EDT

Duncan Donuts Verbal abuse from the employee

272 broadway marcy ave stop brooklyn, williamsburg nyc asked the irate woman if the ground coffee is either $7.99 or $9.99? She snapped loudly! Wht! You old people ask so many ###ing questions! I walked over to the nice young man that apologized for sewage mouth he said: $7.99 she shouted to him you dumb ### it's $9.99 i told her enough with the shouting i'm not hard of hearing, she put her cell phone on the counter looked me straight in the face and called me a ### hoe? What! This employee is deranged! I replied back @ ya, that's when she cursed my mother. I have never seen this euro trash in my life! How dare she think her behavior is acceptable? Then as i'm walking away she attempted to come around from the counter, i shouted i'm reporting you filthy mouth parasite! What a lack of people skills you have representing duncan donuts, she continued to call my outstanding mom a hoe and sent me to hell! The worst experience ever at duncan donuts never go there again, i'm certain the'll keep the trash can employed. Shame on you!

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9:27 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Duncan Donuts unhealthy conditions

Visit this Duncan Donuts often, is the one closest tp my destination
The other day, the temps outside were in the 90"s, inside the DD at 2435 Hylan Blvd, was even hotter... a fan was blowing hot air.. the workers sweating, and they were still as nice as they always am..the ice cream in the case melting... the donuts were exposed to this heat..
this is not the first time I have gone in there in this type of weather... everytime I visit, is the same extreme heat. Spoke to someone who worked there, they stated AC was being repiared, I do not believe that, as I said is always ike this...
also this DD has a dirty appearance.. tables.. not clean... but the main issue is the Heat... these poor people having to work in such an envoirnment is apalling. If this issue is not addressed i am taking it to the NY Board of health, making sure something gets done! I am just a concerned NYer who happens to Love DD, this being the only DD I have ever been too, with such almost unhuman conditions..and as i said ice cream was melted.. donuts in the extreme heat, and... employees sweating... as if you want to see that, when they handle your coffee & donut...

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Coffee to go
, US
Sep 13, 2009 3:21 pm EDT

This Duncan Donuts waters down its iced coffees. Other Duncan shops put way to much ice and milk in their coffee drinks. My iced decaf coffee is so thin I can see the straw through it. It should be dark and lovely like it used to be.

The Duncan Donuts in Lutherville, MD burns their breakfast sandwhiches. Not only the bread but the egg too.

The Duncan Donuts on Rt. 404 near the Maryland/Delaware state line does the same thing with putting too much milk or ice in their drinks.

At least McD is consistent.

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tammy4464
, US
Jul 23, 2011 2:22 pm EDT

My boyfriend and I visit many duncan. Donuts in our area. We average spending around 200 to 250 a month at duncan donuts in the naperville il. Vicinity and have noticed that over the last year the service and quality has dropped terribly. We get cold or old coffee and the servers can't seem to get off the phones to even take our orders. And this is at all hours as we work nights and days. We have been thinking of taking our money somewhere else as duncan donuts no longer needs customers ..

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rbriz91
Indian Trail, US
Dec 12, 2010 11:41 pm EST

Donuts seem to be stale- I bought a dozen and the nexr day they seemed to be stale. When we went back today the service was poor. If you ask me there was not enough people to hanle the customers and the drive thru at the same time. I'll give it another try but we'll probably end up at Panera's instead of your place. Also Tables need to be cleaned more frequently.
It's a shame because we use to love the place,
Thanks Roy Brizell
Store #1746149

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dlakers
Davenport, US
Aug 22, 2009 11:07 am EDT

And how is the heat unhealthy?

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