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The good, the bad, and the ugly - discover what customers are saying about Dixons

Welcome to our customer reviews and complaints page for Dixons. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Dixons.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Dixons's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Dixons, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Dixons. Your feedback is an important part of our community and will help others make informed decisions.

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10:23 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dixons Failure to deliver

Took order for laptop 2 weeks ago. Failed to deliver it. Useless customer service. Failed to call back when promised. Failed to investigate why it was late. Still not arrived. Rude and unhelpful customer service staff - gave the impression it was my problem rather than something they were responsible for - and that I should be grateful that they could spare the time to talk to me about it. All in all I would NOT recommend buying anything from Dixons. My customer review = Dixons are hopeless - don't buy from them.

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4:21 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Dixons Coverplan from Dixons London Heathrow is a scam

Coming up to 10 weeks since I advised Coverplan and the "Tech Guys" that my laptop was faulty. The laptop was purchased at Dixons in London Heathrow where I was also persuaded to purchase a coverplan agreement for the laptop at UKSt 429.00.
I have spent a lot of time being passed around from one section to another with little or no progress in getting the matter resolved. I notice from other complaints on this site that "Coverplan" are described as a "Scam" I would have to agree at this point in time. They appear to use a system of Attrition in the hope that people will give up and I can only assume it works mostly.

So its buyer beware, even if you purchase in what you think is a reputable shop and even one licensed by the British Airport Authority to sell their products.

If I am successful I will return and update this post, in fact I will update it in any case.

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