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The good, the bad, and the ugly - discover what customers are saying about Dermitàge

Welcome to our customer reviews and complaints page for Dermitàge. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Dermitàge.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Dermitàge's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Dermitàge, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Dermitàge. Your feedback is an important part of our community and will help others make informed decisions.

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2:14 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Dermitàge false advertising

This company has false advertising. When I called to dispute the charge that was placed on my credit card, the representative told me that the company states that the consumer will be billed if not returned in 14 days. The information is hidden under the free trail box!

The representive also said that the company sends out emails confirming shipment and states the terms. I never received the email. Maybe it went into my junk box.

I feel that this company fully misrepresents the free trail offer. If they stand behind their product, there would be no need to scam the consumer!

Roberta Koehl

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5:02 am EDT
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Dermitàge They're thieves

No where in their ad did Dermitage say you would be charges for their FREE trial size of Wrinkle treatment.

When I received my credit card bill, I was charged $89.98 for this "FREE" trial. If I don't get credit for this trial size which I sent back. I will contact the Better Business Bureau to get after these fraudulent thieves.

This is a scam. Besides, they'd better not send me any more!

I am very irate that businesses like these are allowed to post ads on line. I will never be a trusting customer again. This makes me wary about even buying on line.

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regina j
Oldsmar, US
May 02, 2011 5:01 pm EDT

Be warned. They do not mention that they will charge your credit card. I was charged 89.95. This is never mentioned while ordering the product. I sent it as a gift so I never knew until I saw the charge!

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aggie72
, US
Mar 11, 2010 1:11 am EST

I had to look for the terms after the free trial, it is a scam

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dj_real
, US
Oct 18, 2010 10:31 am EDT

I ordered the free trial also. It was on a Saturday evening. I received their email stating that they would be charging me $89.90 after the trial. I never read any of that in their website, and I don't want the bill. I tried to call on Sunday, but the email says that customer service is only open Monday through Saturday. So I waited until Monday morning to call and cancel my order. What was strange is that they continued to try to sell me this product that I do not want. And I was also told that my trial had already been shipped out yesterday (which was Sunday)...huh?... even though they were closed... how could that possibly be? Well I told the representative that he needs to stop that shipment now and that they will never get a dime from me. After which I immediately closed the account so that it cannot be billed. I'm so tired of these companies.

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Sonja Wakefield
Denver, US
Oct 12, 2010 11:42 am EDT

I ordered the trial cream. I tried the creams and decided to cancel and send the cream back. Then was charged the full amount. Counting postage and the amount deducted from my account the total amount for a free trial came to $111. I have repeatably tried the telephone number and no one has answered. This has certainly cured me of trying any free trials.

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phiip santmyer
st petersburg, US
Aug 17, 2010 1:28 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I called their number today and they answered! I was amazed--still tried to sell me but did say they would cancel my unsolisited monthly delivery. Waiting to get e-mail confirmation.

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kerryrawli
Peachland, CA
Jul 21, 2010 2:04 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

File a LEGAL COMPLAINT. Dermitage, and Marketing Scammers like them, should be shut down.
It doesn’t even matter what the product is like, their system of promoting it is disingenuous and unethical.
I’m urging anyone and everyone to file a legal complaint with the California Department of Consumer Affairs, at https://app.dca.ca.gov/cru/gencomplaint.asp. I did.

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Carljr
Hgurlock, US
May 02, 2010 9:16 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I've had the same experience with two teeth whitening companies ! The federal government needs to act on this kind of marketing and put an end to it, it's not right for these companies to trick people that need such products into substantial credit card billings without proper approval. The companies SAY that you are given a 30 day free trial and yet before day 30 they automatically charge your credit card account and often times you even recieve the next 30 day supply before the trial period has expired !
Legalized thievery for sure !

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jelly111 1
, US
Mar 03, 2010 8:42 am EST

Dermitàge Customer Care is a fraud they NEVER answer that phone number if it is their number and even the address is fake, what city in Ontario?I have tried to reach them and couldnt because no city was listed! Now i have to call my bank and try to reverse charges i hope they suffer someday for their scam!

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sconsumer.shop
Concord, US
Feb 26, 2010 9:52 am EST

People we should ALWAYS... "READ THE FINE PRINT" !
ALWAYS look for it, its ALWAYS somewhere in any good deal.

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volts1o
Champaign, US
Oct 31, 2009 9:16 am EDT

Here are their terms and conditions. Did you read it?

Terms & Conditions
Your FREE Trial of the Dermitàge Anti-Aging System includes a full 30-day supply for just $5.95 in shipping and processing. You will have 14 days to try the Dermitàge Anti-Aging System and discover why it is the perfect skincare system for you. If you like how our system reduces the visible signs of skin aging, do nothing – at the end of your free-trial period you will be billed the discounted price of $99.95. If for any reason the system is not for you, call Dermitàge Customer Care toll-free at [protected] within your 14-day free-trial period to cancel. Then simply return the product (even if it is empty!) and you will NEVER be billed. No commitments, no hassles.

Plus, if you decide to keep the Dermitàge Anti-Aging System, you will receive FREE acceptance in Dermitàge Elite and will receive a fresh supply of the Dermitàge Anti-Aging System approximately every 30 days at the same low price of $99.95. You can cancel by calling Dermitàge Customer Care. No risk, no obligation, cancel any time!

Return/Refund Policy:
All California and Iowa orders are subject to applicable sales tax. Shipping and processing fees are non-refundable. All sales after the free-trial period are final. Returns may be subject to a re-stocking fee.

Please note that we cannot process packages marked "Return to Sender". Returned packages require a Return Merchandise Authorization (RMA) number to ensure accurate processing. RMA numbers can be obtained by calling Dermitàge Customer Care at [protected].

Customer Care
If you have any questions, please call us toll-free at: [protected]. Dermitàge Customer Care is open from 6:00am to 5:30pm Monday through Friday and 7:00am to 3:30pm on Saturday (PST). Additionally, you can learn more about Dermitàge 24 hours a day online at www.dermitage.com.

Dermitàge Customer Care
5300 Ontario Mills Pkwy
Unit 400
Ontario, CA 91764
[protected]

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