David McDavid Ford
reviews and complaints

I purchased a 2018 Ford Escape from David McDavid Ford on 1/3/22 for my daughter to drive. The car had 86,945miles. It was sold “as is” with the indication that it had been checked out. I purchased a 36,000 mile powertrain warranty. After a week or so she noticed a burning smell and transmission noise. One time she had to pull off the road. We took it back to the David McDavid Ford service department on 1/16/22. On or about 1/26/22 they notified us that the transmission was bad and they had obtained approval from Fidelity Warranty Services to have the repair covered. They advised us that the parts were on back order with no estimated delivery date. My daughter and I shared my car. I called and left messages once or twice a week to get an update or estimated completion date. Most were not responded to. When I was able to talk with them, the response was consistently the same. We don’t have an estimated date for the delivery of the parts. Late February and early March I began asking if there were any alternatives to just waiting, noting that my daughter needed dependable transportation and I would need my car back. They informed me that Fidelity Warranty Services would probably pay for 5 to 10 days rental car expense. Around 3/4/22 we rented a car. On Friday 3/11/22 I was informed that we owed around $300 rental expense. Fidelity Warranty Services paid for 4 days rental. I went to the dealership. The service manager acknowledged the actual coverage days and filed a request with Ford Motor Company warranty group. It was end of business on Friday. He said he should have a response by Monday. He did not call me on Monday. I called him on Tuesday and he said they had not replied. I contacted him on Wednesday 3/16/22 (today) and was notified Ford would not cover rental car expense. My car has been in David McDavid’s service center for 61 days. The warranty I was sold at purchase has covered 4 days rental. I continue to pay on the loan and for a rental car (about $45 per day). Dealership knew or should have known they were selling a defective car.

new car purchase 3/12/2016 From awesome salesman-great experience when trying to get the purchase. Took vehicle back to get plates installed a few weeks later and that is when the service experience went down. I waited over 30minutes to be assisted as I waited in the bay outside my cars and saw car after being helped. FInally, I complained and was assisted and basically told it was my fault for being ignored as I should have said something, 1 week later, I noticed bubbles on my tint so I took it back to get it retinted and was assured it would take appx. 5 hours. No calls that day, I finally called and was told it would be done soon, I arrived at dealer at 330pm and after 5pm still no vehicle. I spoke to Julian in service and was advised it was finishing up. I go the car back rushed, car was wet and was told by Julian that it was all good as he checked it. I got home and all trim by doors was cut and scratched, tint had large bubbles and dirt and trunk refinish and back light was scratched. I called and was told to go back that Monday. I dropped off after going over all damage with Julian and manager and was assured all would be repaired, 2 wks later I go 1 call and I have called several times for updates since no one is calling and finally was told that all was good but scratches were not able to be removed and they wanted me to go and see if I was ok with scratches on car if wanted them to repaint. 2wks later, that is about the time I have had my car with less then 800mi, I called general manager Sonia and waiting a callback. I will not accept a damaged repainted car or car that is not the way I left it. Please make sure you check your cars prior to leaving their bay so that you do not go through what I am currently going through. I will update once general manager calls me.
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4/26/2016
Went to pick up my car, was not repaired, still had tint, scrapes that were not repaired, trim that was installed incorrectly, tried to escalate to general manager Sonia H. and she asked me to leave the lot and did not want to repair my vehicle. If someone knows how I can get help please reach out. Sonia would not get me info of anyone above her I could escalate, did some digging and owned by Asbury Auto, awaiting response..

I just purchased a new 2009 Honda Civic from David McDavid. Below is my experience with the David McDavid dealership in Frisco.

About three weeks ago, I purchased a new Honda Civic from DMD in Frisco and as I went through the financing department, I refused the extended warranty numerous times and Tammy (the finance person) told me she could give me the extended warranty for only $1.00 more a month. She asked me, “How can you refuse if it is only a dollar a month more?” I said “Well, I couldn’t refuse it for that amount.” Then she ran me through the paperwork so quickly that I didn’t see that the dollar a month actually came to over $1100.00 on the paperwork. I called the next day and David Mc David rewrote my contract and removed the extended warranty. I believe this was mainly due to the fact that a friend of mine was also purchasing a vehicle and was refusing to move forward with her purchase until my contract was corrected.

I had considered keeping my 2003 Civic (which I used as a trade-in) and letting my daughter use it. She was recently married and they are trying to get a house and plan to purchase a new Honda later. As it would happen, she had to make a trip out of town after I purchased my new car – she drives a 2000 Honda Civic and out of concern for her welfare on the road, we traded cars. I haven’t ridden in her car in a really long time and I was surprised at how unsafe her car made me feel while driving. After I drove her car for a day, I realized what a mistake it was to trade my car in when she could be driving it – I know, I’m naïve but I thought I’d call and just see if there was any way I could get my ’03 Civic back and put a down payment on my new car. I thought it might be an impossibility, but I thought I wouldn’t hurt to call and ask. I called and spoke with a salesman by the name of Steve (the salesman who sold my friend, her new Honda Civic), I told him what my scenario was and asked if it would be possible to get my car back and make a down payment instead of using it as a trade in. Let me say if Steve had said “no” we just can’t do that….I would have accepted that moved on, however, Steve said let me check to see if we still have your car. He puts me on hold for a few minutes and when he returns he says, I’m sorry your car has already been sold.

I happened to ride out to the David McDavid Frisco store this past Saturday and what do I see but my car sitting on their lot. It had not been sold and not only that but David Mc David only offered me $4800 for my 2003 Honda Civic (they also wrote off $700, I think of add ins on my new car), they are selling my ’03 for $9, 900. Did I have “sucker” written across my forehead when I walked into their store?

I know I signed the contract and traded my car in and I could understand being told they would not give my car back (I figured it was an impossibility to begin with); here’s the thing that disturbs me – twice I was deceived by two different employees at David Mc David in Frisco.

I was asked several times to be sure and give their store a high rating on the survey which would follow my purchase.

I want to post this letter mainly to any single ladies who might be purchasing cars from them….just beware.

Wanda Lowry