Menu
CB Computers, Phones and IT Datavo Communications

The good, the bad, and the ugly - discover what customers are saying about Datavo Communications

Welcome to our customer reviews and complaints page for Datavo Communications. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Datavo Communications.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Datavo Communications's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Datavo Communications, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Datavo Communications. Your feedback is an important part of our community and will help others make informed decisions.

ComplaintsBoard
C
8:06 pm EST

Datavo Communications Bad business practices

A salesman from Datavo Communications named David Carr came into my office at my place of business. David offered me internet & phone service agreement at $84.99 per month with a one year contract. I accepted because it's less than what I'm paying with AT&T and signed the service agreement. I get my first bill and it's $109.00 per month with a 24 month contract. I come into Datavo Communications headquarters and show them my original service agreement. They will not honor it and tell me I agreed to an additional contract regardless of my original contract. The salesman will not return my calls. They are unethical, and deceptive.

Read full review of Datavo Communications
Hide full review
ComplaintsBoard
O
5:05 pm EDT

Datavo Communications Terrible service

Datavo is the worst company I have ever worked with. I am restuarant and have had no phone service for 1 whole week and after the tech finally came out to fix the problem I now have no internet or phone service. I have spent hours on the phone with tech support and have disconnected and put on hold numerous times. To no avail I still have no phone or internet service and have contacted ATT to switch back over to them. Do not do business with Datavo it is a nightmare!

Read full review of Datavo Communications and 8 comments
Hide full review
8 comments
Add a comment
B
B
Bobby P.
Culver City, US
Nov 05, 2011 5:22 pm EDT

A female sales representative (Barbara Lam) came out to "convince me" to switch to DATAVO because of their lower rates, and ALL I've had was problems... I believe that the POSTING dated on September 11, 2011 is someone working for DATAVO - because he states that he has had NO PROBLEM with them - while everyone else on the PLANET is "LIVING IN HELL" using DATAVO!

G
G
Grag
Resida, US
Sep 11, 2011 5:45 am EDT

I am a customer of Datavo for the past three years and have almost zero problems with them. Any issue that I got has been resolved very fast. You guys probably never worked with big companies like AT&T, that in case of a problem and you need help from customer service; you are getting an auto machine or customer service from India. With Datavo I know that I am getting much better service rate and personal support when I need it for the same quality of service.

I
I
Insurance Services
studio city, US
Aug 28, 2010 2:43 pm EDT

Datavo is a nightmare, I have insurance business and the phone connection is horrible its gets cut off were on the phone with the customer and there is always noise in the lines and the sells reps Are LIERS specially REP with the Name MICHELLE, when you call her for any questions she never answer your calls and after living message never gets back to you, the Tec support they don't know what they are doing, one of my lines got disconnected middle of they day we called them so it can see what’s the problem they took a message saying that they will get back to us because they have many customers ahead of us but no one ever called to see what’s the problem ! DO NOT DEAL THIS THIS BS CPOMPANY the worst Serves I have ever had LIERS, I had to switch back to my old Company AT& T, PLEASE DO A FAVOUR TO YOURSELF DO NOT DO BUSINESS WITH THIS COMPANY !

P
P
Pete K
North Hollywood, US
Dec 23, 2009 1:17 am EST

I just signed their agreement to switch to them, now I read these feedbacks and I am terrified. I sent them an email and request to cancel my order. What if they did not do that? What should I do in order to prevent to loose my att service before they take over att? Please advise!

I
I
Ihatebeingscammed
, US
Sep 30, 2009 1:53 am EDT

I could not agree more !
This company's service is the absolute worst I have EVER experienced in my entire life. Their people are incompetent, their professionalism is completely non-existent, and their communication skills are pathetic. I have had 3 Datavo technicians at my facility in the month since I switched from AT&T and, as of tonight, I still have no dial-tone and sporadic internet service. Despite my strong complaints about the technician who did the initial installation, and a promise from the Service manager not to send him back to my office, the company, in their wisdom sent him back to troubleshoot my service today. This was after promising me yesterday that I would have a technician arrive to correct my outages TODAY, and then notifying me AFTER I called in late this afternoon that they would not be coming today after all. Then when I yelled at the service manager that this was unacceptable, sure enough the 'Technician from Hell' showed up, attitude and all, and after smearing grease on my white interior office wall next to an expensive piece of art, he informed me that the problem was with the AT&T loop and had nothing to do with Datavo's circuits or equipment. After I insisted he get his boss on the line, some further 'remote diagnostic tests' were performed by his boss and it was discovered that there were software problems with my installation. These were 'corrected' and the service worked for an hour after he left until all three of my voice lines went down again.
I must add that I have wasted scores of hours during this past month on the phone trying to resolve technical and service issues with Datavo and have been frustrated to no end EVERY time I have called. It is practically impossible to escalate an issue, the wait times to get to the correct service person are exessive and often end with the call being disconnected, and the issue never seems to get resolved. Commitments are always made and broken and the headaches just keep mounting. Switching to Datavo was the worst decision I have made in 5 years of operating my business and the cost to my business in service downtime and lost productivity is huge. Horrible, horrible service. Avoid this company AT ALL COSTS !

B
B
Bsit0
Santa Ana, US
Sep 01, 2009 5:52 pm EDT

I have less than a month and I wanto to switch back again to att. Please DON'T SWITCH!
they said that you will save money but at the end you will loose more with the pour service they provide than the savings they promissed. My internet signal is so weak that you will ended up not having internet for hours or even days. Their tech have no education whatsoever and they curse at all times whithout caring for your customers or yourself. I am paying for an extra line whithout being able to used because I HAVE NO DIAL TONE! AND THEY SAID THAT IT SHOWS ACTIVE IN THEIR SYSTEM!
BUT THEY DON'T UNDERSTAND THAT I HAVE N O D I A L T O N E !

DON'T SWITCH. FIRST DO SOME RESEARCH. SEP/1/2009 IF YOU NEED INFO CALL ME [protected]

S
S
shawn
, US
Apr 01, 2009 6:14 pm EDT

how do we cancel the contract?

S
S
shawn
, US
Apr 01, 2009 6:13 pm EDT

I have the same problem...I want to switch too...but what about the contract? If we cancel them do we have to pay any fee?

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.