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9:29 am EDT
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Dark Orbit/Bigpoint game hacked/subscription

This company is a fraud and they are not helpful

i was upstairs one evening and not even logged into dark orbit when my account was hacked. i checked my account that night and someone had taken 2 lots £70 out of my account to buy uridian and then seconds later taken £70 out of my wifes account. (both credit cards details were stored on the website for ease) i reported this to my bank and to bigpoint, who sent me an automated e-mail. they did not listen to my complaint and refused to believe it had been hacked. i reported this to the police whoo are well aware of this happening before. i contacted bigpoint and told them to suspend my account, which it took them nearly a week to do and only after i sent 3 e-mails telling them to suspend it. i have now been billed for another £70 from bigpoint as whoever hacked my account also set up a subsciption. my account is suspended and bigpoint expect me to pay for a subsription for a game that was hacked, that i suspended and that i dont play anymore. my bank has refunded me my money because they recognise it as a fraud but bigpoint are still trying to get this extra subsciptiob money of me.

they are a very unhelpful company who obviously dont care about there customers and have a very un-secure gaming site. there still say my account is my responsibility? even if its hacked?

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In cases of third party usage on an account it is considered the actions of the account owner. This is stated in the Terms and Conditions of the game that the account owner is responsible for their account security and any actions which may occur on the account. The account owner must endure any penalties given against the account, even if performed by third party access. This would include cases of hacking."

i cant believe a company would be so unhelpful and believe the VICTIM OF A FRAUD should be responsible for what the fraudsters do?

i would like any advice on this matter, i have contacted the police again and im taking legal advice but any help is usefull

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2blue1pink
Macomb, US
Nov 11, 2011 12:14 am EST

OMG'osh. Our son who is 10 played the game. We made 2 purchases for him via Paypal. After that, I logged onto my bank acct one day, to see numerous charges all to Bigpoint. After draining my Paypal acct, the charges went through to my bank. The total for both was $4000! We filed reports with our bank and Paypal and had the money refunded. They were not authorized. Now, 6 months after the charges we are getting an invoice for the $4000 PLUS cancellation fees. We have sent numerous emails, since there is no way to actually contact a live person, and all we receive back is automated computer responses. If we don't pay the charges, the bill will be sent to collections to ruin our perfect credit! How can this company get away with this?

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10:30 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Dark Orbit/Bigpoint Three hacked accounts

After playing dark orbit for four years with no problems 2 of my accounts were suddenly hacked on the same day. When I tried to log in I was told my user name and password was incorrect, I tried to do the forgotten password thing and I never got any email with my details sent to me.

I logged into the game from a new account and found myself in the user rankings and my name had been changed from my user name to a Russian name. The same applies to my other hacked account, that too now had a Russian name.

I contacted support who said they were unable to help me because my account security is my own responsiblity, that is fair enough and I agree with that. They once again said they could do nothing to help me and instead of getting the accounts back bigpoint decided to instead delete them both from the game. (This is after me sending them proof the accounts were mine, screenshots of me in the accounts, credit card details, full name and address etc)

I started to play another account, new email address new password etc with the view to starting the game again, I was in the account last night at midnight before I signed out and went to bed.

This morning I tried to sign in and the same thing happened, user name and password did not exist and I could not log into the game with my details.

Logged into another account to see that my clan on the game had been deleted at 3am, and also my user name had been changed to a Russian name.

It cant be a coinsidence that all three of my accounts were changed to a Russian name?

Also, I did not want to be hacked again after losing my other two accounts so this time after I had made the new account with a name I was happy with I decided to delete my email address, I thought that if I did that the name or details could not be changed ever again (as according to dark orbit the only way your details can be changed is via email confirmation) as I had delted my email address how was my details changed?

Contacted support who copied and pasted the exact same emails to me saying my account is my responsibility.

They dont understand what I am saying when I try to tell them I deleted my email address so my details could not have been changed.

After four years of my life, and money spent on this game I am done, I am not doing it all again, not giving my time, effort and money for it to be taken from me and support do nothing at all to help its players, in fact they make you feel bad for contacting them.

If an account can be hacked with no email address to confirm the name change that tells me the secuirty on this game is not as good as it should be seeing as they hold sensitive data on their uers such as credit card details.

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bubcho32
London, GB
Nov 02, 2012 10:54 am EDT

hi man i had the same problem and the can steel change your e-mail into diffident e-mail its easy because ones i did a account with fake e-mail and i made the account on level 23 so i had to change the e-mail

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allan bauress
Hereford, GB
Mar 31, 2012 3:05 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

they are a bunch of crooks that steal money of children both of my sons have had there accounds stole of them by dark orbit

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allan bauress
Hereford, GB
Mar 31, 2012 3:01 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

they are a bunch of crooks that stole money of my children

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