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Dark Orbit/Bigpoint Complaints & Reviews

Dark Orbit/Bigpoint - England, Cornwall / game hacked/subscription

Ma
Oct 27, 2011

This company is a fraud and they are not helpful i was upstairs one evening and not even logged into dark orbit when my account was hacked. i checked my account that night and someone had taken 2 lots £70 out of my account to buy uridian and then seconds later taken £70 out of my wifes account. (both credit cards details were stored on the website for ease) i reported this to my bank and to bigpoint, who sent me an automated e-mail. they did not listen to my complaint and refused to believe it had been hacked. i reported this to the police whoo are well aware of this happening before. i...

Dark Orbit/Bigpoint / Three hacked accounts

Ex
Sep 16, 2011

After playing dark orbit for four years with no problems 2 of my accounts were suddenly hacked on the same day. When I tried to log in I was told my user name and password was incorrect, I tried to do the forgotten password thing and I never got any email with my details sent to me. I logged into the game from a new account and found myself in the user rankings and my name had been changed from my user name to a Russian name. The same applies to my other hacked account, that too now had a Russian name. I contacted support who said they were unable to help me because my account security is my...