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Daraz.pk Customer Service Phone, Email, Contacts

Daraz.pk
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www.daraz.pk
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1.0 563 Reviews

Daraz.pk Complaints Summary

2 Resolved
561 Unresolved
Our verdict: Engaging with Daraz.pk at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Daraz.pk reviews & complaints 563

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3:44 am EST
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Daraz.pk - Laptop

We ordered a laptop (with reference to specification), when we received our shipment. we found below discrepancies: - No MS Office installed - Laptop speed is very slow we informed to supplier and DarazPK many times, but no action was taken. Then we returned item back to DARAZPK, now they rejected to refund the item, and telling that, we fix the...

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9:52 pm EST
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Daraz.pk Special door dust stopper

A. O. A...

Two weeks ago I ordered a product named as Special door dust stopper from daraz. But the parcel is not delivered to me yet. I also chat with the seller and he told me that your parcel delivery is Un attempted and you can receive your package soon.

I also received a call from daraz landline and they tell me that your parcel is delivered to you soon and also your money is returned to your wallet which is to be used in next 24 - 48 hours.

But they also lied to me. They don't deliver the parcel to me till.

Tracking number of parcel is [protected]

Kindly take action on my complaint and solve this issue as soon as possible.

Regards: Khuzaima Awan

Confidential Information Hidden: This section contains confidential information visible to verified Daraz.pk representatives only. If you are affiliated with Daraz.pk, please claim your business to access these details.

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1:38 pm EST
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Daraz.pk Revlon hair dryer brush 3 in 1

Hello Daraz ,

Please help me to get the refund for this item order numb.

I have received an Empty plastic package there was content found .

I try to get the refund from the app .this item is no longer available.

Something happened during shipping or my order was not packed properly .

I paid cash on arrival to the delivery person . I want my full money back 2,148 rupees .really disappointed by the service

Regards

Syeda Fatima

E Mail: [protected]@icloud.com

Ph # [protected]

Claimed loss: 2,148 rupees cash on Delivery

Desired outcome: Full refund

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2:02 pm EDT
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Daraz.pk Daraz not taking responsibility for rider mistake of marking my parcel delivered whereas it was not delivered

I have done multiple orders on daraz and orders were great through TCS and LEAOPARD.

But recently daraz change their courier service in my area to PK RIDER API and they are fraud and deceivers. It is my second failed delivery due to their lies delivery status.

Recently they did not deliver my parcel and marked my parcel as delivered and when I initiated a refund, Daraz canceled my refund request and said it has been delivered as it has your name mentioned in their system along with CNIC.

I told them I have already provided them with these information at the time of account creation and asked them to show me my written signature on receiver.

To that they did not have any answers and my request is still pending to this date. I want the rider service and daraz to be well punished for their pathetic behavior.

Desired outcome: I want Daraz and courier service PK RIDER API to be investigated and punished for their behavior.

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3:18 am EDT
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Daraz.pk - Refund return fraud

Sir or Mada, I have been complaining for more than two weeks now, i initiated the return of three parcels from 7 aug 2023. now its more than a week i complain all platform your chat, your email, and other landline all are some faro on those seats none of these are update on to my profile and i am so sure then lost all my three parcels, i ll gave the...

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12:54 am EDT
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Daraz.pk - Redmi note 12 buy kya tha 1 year brand warranty distractions dekh kr jo out of warranty dia gya ha mgy

Set ki detail ma sealer btya new 1 year brand warranty ka tha but mgu out of warranty vala dia gya jis ma koi warranty card nhi tha aur na he online warranty thy non local sale vala set da dia mgy ma na return pa lagaya hova ha 8 din sa zada ho gy han 25 ko received b ho gya tha Wherahouse but apki team nhi abi tak q cheak nhi kya na refund beja ha atna low...

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5:53 am EDT
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Daraz.pk Daraz delivery system

Daraz Customer care system is probably non-existent. An item was ordered and unfortunately paid via debit card instead of Cash on Delivery option. Since amount has been received to Daraz, delivery has been extra ordinarily delayed and upon query it is said to go and pick-up item from courier office.

Despite repeated complaints, no follow-up done and complaint could not be resolved.

Don't know how they r running business, had it been some North American or European country, they would have been banned to do business.

Desired outcome: Management of Daraz may like to look into the pathetic affairs and improve upon

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7:11 am EDT
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Daraz.pk Unauthorized use of my debit card

We understand that it is not fault of Draz.pk however I want to know how to handle this type of scam if happened, someone theft my debit card details and purchase some item of Rs.39,998 from Draz.pk when I receive the message I immediately call to United Bank but no vain. If I know the contact of Daraz.pk I may stop dispatching of such purchased good which is purchased by fraud by someone or trace the address/

Please guide

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9:11 pm EDT
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Daraz.pk Defective product delivered.. No refund

I bought a tablet from daraz.pk which arrived defective so I returned it as per return policy within 15 days but they denied refund saying it failed QC. But how can a product that was delivered defective pass QC? Anyway I have been denied refund and they aren't even arranging replacement. It's been nearly a month of complaining. The worst part is that they stopped responding to my emails. Now I don't have the tablet or the money. Daraz.pk is a rip-off 😡

Desired outcome: Refund

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Qasim a
, US
May 31, 2023 3:29 am EDT
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didn't they return you the faulty product? it's their policy to send back that product to customer if it doesn't qualify for refund

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12:56 pm EST

Daraz.pk Seller centre

I decided to leave Daraz Seller because of the worst ever service since 15 continuous days. Daily I contact with Daraz Seller Support Helpline but nothing has been resolved yet. I am so much tired from your overall team. No one tried to help out. Nothing has been done since 15 days. I invested a lot of money and my products are not uploading due to different types of errors occurring while product listing.

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2:44 pm EST

Daraz.pk Daraz is fraud market place

I I purchase a fridge model dowlance inverter 91999 in white color on daraz. when I process the order its shows 9 fridge in stock. I purchase through my credit card with instalment option with daraz voucher. daraz. daraz take fraud me not delved order my cash used by daraz he is not fulfill order. when product price increases they cancell my order. it's hapen start of month of February

Desired outcome: when I complaint they say only sorry but they could not any thing and close complaint I bear have loss and waste of time money

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2:51 am EST

Daraz.pk Fulfilled by daraz z59 smart watch scam

I have placed an order on 25 feb 2023 of Z59 Ultra Smart Watch from Seller HOMEL, The Package was delivered by Rider representative named Muhammad Owais [protected],[protected]) on 27 Feb 2023.

After opening the package i was very disappointed to see a child digital watch of worth 100 rps. Attached please see the pictures .

I have ordered so many things from Daraz but never experience any Bluff or fake items but yesterday was very surprising for me .

i have complete video of package opening attached herewith .

please look into the matter and refund my amount or send me proper original Z59 Ultra Smart Watch.

Also one suggestion for DARAZ ,

Please allow to open the package in front of RIDER to confirm the originality of desire product .

Thanks .

AHMED HUSSAIN

[protected]

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6:30 am EST
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Daraz.pk Return items are damaged and changed

1. I got an order of 500 GB hard drive but after receiving customer returned it and when i receive that hard drive it was changed to 250 GB which is in 98% health

2. Internet Router Order Returned and its ethernet cable was damaged

Daraz,pk Refused to claim it.

Daraz is a scam they are not supporting sellers and never listens to them

3. Amd-A10 8600 Processor: (Delivery Failed) Item Return Received but is it damaged

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8:48 am EST

Daraz.pk Wrong address delivery

AoA. Mn Sabtain Ali From Lahore. Mn Ny 31 Jan 2023 13:52:09 ko Order # [protected] Placed Kia tha Jo k mn daily basis py Chat sy baat kr raha hu or mjy kaha ja raha hy k kal mil jay ga kal mill jay ga or aj btaya gya k apka parcel Kohat mn para hy jo k kuch time mn apko mil jay ga. jb k mera address Punjab, Muslimabad, Muslimabad, h # 2 st # 3 Noori Darbar Road hy jo K Lahore Ka address hy is sy pehly b aisa ee huwa tha mn order kia to Kohat sy call I wo order cash on delivry tha to unho ny cancle kr dya. ab to order b paid hy. or issue ye nai hy k payment i hoi issue ye hy k ab mn complane ki hy to btaya gya 5 days mn apko issue solve kia jay ga. mn is wjha sy shadeed pryshan hu. very bad experionce ho raha hy Daraz k sath. kia koi solution ho ga k juldi ho jay. bcoz mn kuch ee dino mn out of country chaly jana hy.

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10:52 pm EST

Daraz.pk Fraudulently order # [protected] is cancelled.

Order # [protected].

I was ordered the product vide order # [protected] on daraz Pakistan and the store cancelled my order due to increase in rates and guide me to order again on new rates.

Is there is any policy to cancel previous order due to increasing rates.?

This is the trick to received more amount on re-order a product in online purchase.

Kindly bound daraz Pakistan to control this kind of online scam.

Regards

Desired outcome: Fraudulently order # [protected] is cancelled.

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5:29 pm EST
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Daraz.pk Daraz

Their workers, their team, their management is useless...

I ordered silk boski fabric,

And I received a polyester fabric.

After I sent a complaint that "item does not match description" just because it's polyester fabric.. The quality check department didn't even hv the basic knowledge to verify that if the fabric is silk or polyester. Idots rejected my claim due to their own lack of knowledge and lack of skills.

Desired outcome: fraud people rejected my claim

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5:41 am EST

Daraz.pk Daraz withdraw payment doesn't recieve

In Daraz wallet withdraw payment was show successful transfer but still not receive any payment in my account please solve my issue as soon as possible em still waiting from 29 Nov and today is 7 Dec

next time im not doing any shopping from daraz and use any daraz wallet its last enough for me very slow service no better response i just want my money back

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10:36 am EST

Daraz.pk Raincoat

BeEasy company.

I bought a raincoat from this company, when it was delivered, it was something related to a mobile phone. My money and time was wasted by this company.

Desired outcome: I want raincoat

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Mr Softcorner
Mr Softcorner
, US
Jan 24, 2023 3:53 pm EST

Your complaint was resolved?

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2:39 pm EST

Daraz.pk I'm complaining about product fault

I order oppo buds 4 piece few days ago.. One of them is not connecting with phone. I fully charge that but buds not show in my bluetooth device.. I went to oppo office and submit that for replace.. Today they call me and tell that ur product cant b replaced or repair... So what should I do now.. I perchaed that item in rs.10,000

And even once dont pair with my phone..

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2:14 am EST

Daraz.pk Wrong delivery package

On Fri, Nov 11 I order "Alfa Wifi Net Wireless-N USB Adapter Fixed 3DBi W113 Antenna Soft AP Wifi Utility Routers For Windows For Pc" its cost 500Rs from Daraz store but I haven't received it yet because the delivery rider give someone a package it cost 1000Rs. I went to chat with HM STORES, and he acknowledged the mistake of his delivery rider and promised me my package will be delivered in 2 days. Now I haven't received it yet and he didn't response to my chat.

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Daraz.pk contacts

Phone numbers

16 492 +92 21 111 132 729 More phone numbers

Website

www.daraz.pk

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