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4.3 500 Reviews

CBS Sports / CBS Interactive Complaints Summary

0 Resolved
92 Unresolved
Our verdict: Engaging with CBS Sports / CBS Interactive at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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CBS Sports / CBS Interactive A Mix of Quality Content and Room for Improvement

As someone deeply invested in the sports world, I've explored the offerings of CBS Sports. The platform provides a diverse range of sports coverage, from NFL football to college basketball. I appreciate the detailed player info and live scoring updates. However, there are areas that could use enhancement. Some reviewers express concerns about certain commentators, like Tony Romo, impacting their viewing experience negatively. It seems there's a divide in opinions regarding the quality of commentary. Additionally, there are mentions of disparities in coverage between men's and women's sports, indicating a need for more equitable representation. Despite these drawbacks, CBS Sports remains a valuable resource for sports enthusiasts seeking up-to-date news and stats. It's a platform with potential for growth and improvement to cater to a wider audience.

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CBS Sports / CBS Interactive Customer service is awesome

Great site for sports. Customer service is getting better for CBS Sports as well this past year. Definitely recommend it to anyone

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CBS Sports / CBS Interactive Best Fantasy Site!

Best fantasy site hands down! The fantasy leagues are so customizable that it is stupid to not pay the money for the features it has. Anything from draft and draft order, waiver, free agents, scoring system. I could go on for days. Customer service is getting better for CBS Sports as well this past year.

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Is CBS Sports / CBS Interactive legit?

Our verdict: Complaints Board's thorough examination reveals CBS Sports / CBS Interactive as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, CBS Sports / CBS Interactive stands out for its commitment to quality and security. Clients considering CBS Sports / CBS Interactive should delve into its customer service record to gauge compatibility with their expectations.

CBS Sports / CBS Interactive earns 91% level of Trustworthiness

Perfect Trust Endorsement: CBS Sports / CBS Interactive achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for CBS Sports / CBS Interactive. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

CBS Sports / CBS Interactive has received 4 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Cbssports.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Cbssports.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

CBS Sports / CBS Interactive as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several positive reviews for CBS Sports / CBS Interactive have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up CBS Sports / CBS Interactive and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Cbssports.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While CBS Sports / CBS Interactive has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 92 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • CBS Sports / CBS Interactive protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • This website appears to offer a link shortening service. Scammers may also use shortened links to make malicious or fraudulent websites appear more legitimate or to hide the true destination of a link. Therefore, it's important to exercise caution when clicking on shortened links, particularly if they come from an untrusted or unfamiliar source.
  • We conducted a search on social media and found several negative reviews related to CBS Sports / CBS Interactive. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
  1. Pros
    1. Comprehensive sports coverage
    2. Expert analysis & commentary
    3. Live streaming options
    4. Real-time scores & updates
    5. Interactive fan engagement
  1. Cons
    1. Limited global reach compared to competitors.
    2. Less diverse sports coverage than rivals.
    3. Potential bias towards certain leagues or teams.
    4. User interface less intuitive than peers.
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CBS Sports / CBS Interactive Background noise watching basketball a headache

The background noise is so loud on the basketball games that it drowns out the commentators. One actually has to try to block out the noise to try to listen in on what they are trying to say. Makes the whole thing just a headache. There should be an option to remove the announcers or turn down the background noise. I literally was at the game, came home to watch the second half as it's a late game, and the court announcer is the same as the TV announcers. Crazy.

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CBS Sports / CBS Interactive I wish I could rate it a zero

Been awaiting the AAF for weeks now and was assured from many different broadcasts and adverts alike that you could stream the games on the app... well, that's bull$#*!. Unlike the NFL Network app where the game is just ON, you have to go to a separate viewing list, select what you want to watch, select your TV provider (hello, I don't have one, that's why I got the damn app) and then log in and pray you qualify. I used my DirecTV NOW to log in since that was an option. Now it says I'm not allowed to watch the game... so why give DirecTV NOW as an option if I still can't use it... and why doesn't the NFL Network as for additional bull$#*!...?!? It just plays the damn game.

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CBS Sports / CBS Interactive CBS SUCKS

I have already lost $30 from you because of your trash predictions. You can't even get one hockey game right. What is the point of making predictions if all you do is embarass yourself. Oh oh, the Sharks and the Ducks is going to be a very close game. NO, it was the biggest blowout of all the playoffs. The Kings need to win this game so they have to win. NO, they had o chances and couldn't get the puck on the other side. The shark are going to totally win because the Knights lack playoff experience. NO, they completely destroyed the Sharks. Why do you guys say that it is from an advanced computer model. You guys have said that with like all of your picks and you have been wrong every single time. NEVER EVER GOING WITH YOUR PICKS AGAIN.

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CBS Sports / CBS Interactive To sign up for watching live sports is easy and they

To sign up for watching live sports is easy and they charge your credit right away. The video for most college baseball games is poor to average and often starts late or there are often problems with the feed. Be careful there is very little information online about your account and it is very difficult to figure out how to cancel a subscription. I canceled through my university website and got a conformation that my subscription was cancelled. I only had one log in and was able to watch all cbs video content. I was billed the next month and used the web interface to attempt to get a refund and their response was I did not cancel my other account. I was only aware of one account and only had one log in. They sent me another cancelation e-mail and refused to refund the month they billed me after my original cancelation request. The web interface is the only method of contact and the responses from those inquiries were rude and they tried to make me feel like I was not to smart. I am smart enough not to ever do business with them again.

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CBS Sports / CBS Interactive I signed up for a free trial on Sportsline **** I attempted to cancel my free trial before the subscription would renew

I signed up for a free trial on Sportsline *** I attempted to cancel my free trial before the subscription would renew. Despite Sportsline advertising you can cancel online, there is no way to cancel online. They also advertise that you can cancel by calling them. I called 3 separate times and waited 10 minutes. After 10 minutes, an automatic voice told me there was no one available to answer my call and hung up.Today my subscription renewed and they charged me $100. I reached out to them through email to get my subscription cancelled and get a refund. They refused to refund me or cancel my subscription. I have uploaded a screenshot showing there is no way to cancel your account online despite *** it as a way to cancel.

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CBS Sports / CBS Interactive Tony Romo announcing.

As a football fan I am very disturbed by the continual blabbering of Tony Romo when trying to watch a game. My understanding is the announcers need to be unbiased and call games based on the plays. Due to the constant talking, word salad and blatant dislike Mr. Romo has for certain players and teams I have been forced to watch games with the sound OFF. He certainly ruined the moment for the Chiefs win of the 58th Super Bowl, along with the enjoyment of the chief's fans. I'm not sure why he felt it was necessary. He is definitely NOT

worth the 17 million a year he is getting paid.

Claimed loss: Loss of enjoyment of hearing a game called fairly.

Desired outcome: Tony Romo to be replaced.

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CBS Sports / CBS Interactive Tony Romo Announcing

During this years super bowl(super bowl 58) Tony Romo and Jim Nantz were commentating for the game on CBS. While Jim Nantz would talk a little bit about stats, then Tony Romo would go off about how the 49ers should have seen something coming or saying how good Patrick Mahomes is. He was very biased and did not make the game very fun to watch or listen to. I would suggest never make him commentate on another big game like that.

Desired outcome: Tony Romo to be fired or lowered term

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CBS Sports / CBS Interactive Tony Romo announcing

Tony Romo's announcing tonight is terrible. He is very biased, will not shut his mouth, and sounds like he was out partying all night. His analysis is elementary, his insight is mostly inaccurate, and he needs to be fired. Get rid of Romo doing any more announcing. I am specifically referring to his playoff and super bowl announcing, Feb 11, 2024. Time to let this joker go.

Claimed loss: Loss of enjoyment of watching the super bowl. Had to mute the TV due to Romo's BS antics.

Desired outcome: Discontinue using Romo as an announcer.

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Smitty1012
New Brighton, US
Feb 12, 2024 11:20 am EST

I have been watching NFL football since the late 60's, and there have been some very good sportscasters over the years But Tony Romo has to go. He is so prejudiced for some teams that it is a complete turnoff. He makes stupid remarks and misses some of the most obvious things he should be talking about. He never shuts up and does not let Jim get into the conversation when he is on a roll, I have been turning off the voice when I have to watch CBS, but the Super Bowl game was the icing on the cake. He was for the 49ers and did not hide it at all. I am a Steelers fan and really was not invested in who won. But after about 10 minutes I was all about the Chiefs winning just so Tony would eat crow. You really need to replace him with someone who does not have a vested interest in who wins the game. You have always been a great place to watch the game but when he is on everyone else watching is off. Your team at the beginning, half time and end is wonderful a great combination of people and thoughts that work well together and let each other talk. Keep them and get rid of Romo.

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CBS Sports / CBS Interactive Tony Romo the alleged color analyst

While I do not profess to be an expert in the field of football, I certainly know that speaking over plays being called, talking incessantly, and playing armchair coach, should not occur during any football game, much less the more important ones that have been on the past few weeks.

Listening to Tony Romo is worse than nails being raked on a chalkboard. I literally am "pissed" when I hear he will be playing color analyst at the games I want to watch. Unfortunately, not watching the game or turning the volume off is not an option in order to completely enjoy football. However, his fake "enthusiasm" and commentary is so phony it is a struggle to watch games.

For the love of God, pay the man off and get him off the television! He wasn't that fabulous of a quarterback and makes an even worse analyst! Please, I don't profess to be an expert, but I cannot think of another football analyst that makes me cringe as. much as he does. He is arrogant, obnoxious, and needs to be benched.

Desired outcome: Fired Tony Romo!

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CBS Sports / CBS Interactive Tony Roma is out of control

Broadcasting should be impartial- Tony Roma is clearly for Bills. Kansas City has ball he draws on screen so views can’t see. PLEASE remove him from serious games. Does he know football yes - is he on everyone’s nerves - completely. PLEASE we are losing faith in the NFL because of him.

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Update by Tony Pavlic
Jan 21, 2024 8:12 pm EST

I refuse to watch NFL with Tony Romo. He is horrible, arrogant and just obnoxious! I am going to ban NFL and hit social media is he is back in big games next year. Please bring in anyone BUT him. It makes NFL miserable!

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CBS Sports / CBS Interactive Cbs football commentary

I know i am not the only one that has complaints about Tony Romo. He is the most onesided commentator I have seen from CBS or any other broadcasting company. While watching the game we actually turn the radio on to listen to the local commentery. We just can't listen to the diarrhea of the mouth that comes from Tony Romo. While listening to him you can tell if he likes one team over another because he is so negative towards the team he doesn't like. I am so surprised the NFL has not stepped in and asked for changes in the commentary staff at CBS due to the revenue that Tony Romo could be costing the teams he does not like.

Desired outcome: Tony Romo's contract not renewed. Or just release him from his contract.

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Sparky Barnes
, US
Jan 21, 2024 9:41 pm EST
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Watching the Buffalo Chiefs game tony romo Hundred percent is so wrong all the time he talks just to hear himself talk we’re sitting here with the sound off and enjoying the game because he is so horrible

Oh bipolar

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7:50 pm EST

CBS Sports / CBS Interactive Tony Romo

Please find something else for Tony Romo to do.

I try to listen to the games he's announcing with the volume down, occasional turn it up and he is just so bad. He never stops talking he has diarrhea of the mouth. He is wrong a lot. He says so many things, he gives so many options one of them may be right, but mostly he is consistently wrong and he talks way too much. Please help football fans across the country. Tony Romo is ruining the games on your network for most of us.

PLEASE DO SOMETHING !

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CBS Sports / CBS Interactive Browns steelers game

The announcers for this game were extremely one-sided when calling plays and talking about plays during this game. We want unbiased announcers who will talk about each team fairly! If we wanted to hear about the Steelers all game then we would watch a sports show about them. We just want our team to be treated fairly when doing one of their games! Thank You, From Disappointed in Ohio

Claimed loss: Biased Announcing!

Desired outcome: Unbiased Announcing!

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CBS Sports / CBS Interactive Relentless, offensive, overbearing commentary

Is it really fair for ONE person to ruin football broadcast on CBS channels ? Tony Romo was a great (and underappreciated) quarterback but as a "commentator" he absolutely sucks. Since he started at CBS on average he talks about 100 minutes PER PLAY (despite this being physically impossible) - he apparently know EVERY single thing each player could have done, should have done, was thinking about doing and would have been better off doing.

I'm sure he has SOME decent insight, but he just will not shut the HeXX up and let paying viewers enjoy the game. I pay for TV to watch Football, NOT to hear Tony Romo ramble endlessly just to hear himself speak. If he could just lighten the hell up and NOT be so freakin overbearing his commentary would be better received...

Desired outcome: Please just shut the help up, or start taking Xanax before your broadcasts....

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CBS Sports / CBS Interactive Announcers for tennessee vs texas a&m football game played 10/14/23

The two booth announcers today for Tennessee/Texas AM game are some of the best in the business Their description of football plays and games is absolutely near perfect.

My complaint is they try to be game officials. They call fouls before play is over and if the game officials do not make a likewise call, these officials are directly blamed for missing the call.

Whether it is truly a foul or not, they SHOULD NOT MAKE CALL from the booth. That is reason the officials are trained.. All officials are graded and evaluated by their Supervisor or his representative.

I was an official for over 20 years .

The TV Booth is not the place where missed calls are announced to thousands of people watching. The booth is the place where the officials calls are announced to the audience.

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CBS Sports / CBS Interactive Tony Romo must go PLEASE

It's become impossible for me to enjoy watching any NFL football game where Romo is the commentator. He talks and talks and talks and takes away from the game. Every single fellow fan I know can't stand him. I'm 59 yrs old so I've been watching the game all my life and this guy won't stop talking. He acts like he's the Coach, play caller, referee. He loves Brady. He takes away from the live game. I've missed live plays over his stupid replay summaries. Please get rid of him.

Desired outcome: Get rid of Tony Romo

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CBS Sports / CBS Interactive CBS NFL commentator Romo

Tony Romo is not fit to broadcast NFL games unless it’s the Cowboys against…. Anyone. His bias against any former foes (Eagles stands out) is undeniable. On the opening game of 23-24 season in the 4th quarter he managed to say “hell”, “Jesus” and “[censored]” in the last 3 minutes while desperately rooting for the Patriots to pull out the win. A commentator should at least attempt to be objective. He needs to clean up his mouth or go watch the game at home in his man cave.

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CBS Sports / CBS Interactive Customer Reviews Overview

CBS Sports, a division of CBS Interactive, offers comprehensive coverage of various sports leagues, including the NFL, NBA, MLB, and NCAA. It provides live scores, in-depth analysis, and breaking news. Users can stream live events and access on-demand content through its website and mobile app. CBS Sports also features fantasy sports leagues and betting information. The platform caters to sports enthusiasts seeking up-to-date information and live sports entertainment.

CBS Sports / CBS Interactive In-depth Review

Website Design and User Interface: The website design of CBS Sports is clean and user-friendly. The interface is intuitive, making it easy to navigate and find the desired information. The layout is well-organized, allowing users to quickly access different sections of the site.

Content Quality and Variety: CBS Sports offers high-quality content with a wide variety of sports coverage. From major leagues like NFL, NBA, MLB, and NHL to college sports, the website provides in-depth analysis, news, and updates. The content is well-researched and written by knowledgeable sports journalists.

Sports Coverage and Analysis: CBS Sports excels in sports coverage and analysis. The website covers a wide range of sports, providing comprehensive coverage of major events, games, and tournaments. The analysis is insightful and offers a deeper understanding of the sports world.

Live Streaming and Video Highlights: CBS Sports provides live streaming of various sports events, allowing users to watch their favorite games in real-time. The video highlights section is also impressive, offering quick recaps and key moments from games.

Mobile App Experience: The CBS Sports mobile app offers a seamless experience for sports enthusiasts on the go. The app is well-designed, with a user-friendly interface and easy navigation. It provides live scores, news updates, and video highlights, making it a must-have for sports fans.

Fantasy Sports and Betting Options: CBS Sports offers a robust fantasy sports platform, allowing users to create and manage their fantasy teams. The website also provides betting options for those interested in sports gambling, with a variety of betting markets and odds available.

Community and User Engagement: CBS Sports has a thriving community of sports fans who actively engage with the website. The comment sections and forums allow users to discuss and share their opinions on various sports topics. The website also encourages user engagement through polls, quizzes, and interactive features.

Advertising and Pop-up Frequency: While CBS Sports does have advertising on its website, the frequency of pop-ups is relatively low. The ads are not overly intrusive and do not disrupt the user experience. Overall, the website maintains a good balance between content and advertisements.

Customer Support and Responsiveness: CBS Sports provides excellent customer support and is responsive to user inquiries. The website offers a comprehensive FAQ section and contact information for users to reach out for assistance. The support team is prompt in addressing any issues or concerns.

Pricing and Subscription Options: CBS Sports offers a mix of free and premium content. While some features are available to all users, certain premium content may require a subscription. The pricing options are reasonable, and the subscription provides access to exclusive content and features.

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- Summarize the main issue you have with CBS Sports / CBS Interactive in the 'Complaint Title' section.

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- Mention key areas of concern and any relevant transactions you had with the company.
- Explain the nature of the issue, steps taken to resolve it, and the impact it had on you.

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