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3.3 12 Reviews

Cupid.com Complaints Summary

7 Resolved
5 Unresolved
Our verdict: While Cupid.com has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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Cupid.com reviews & complaints 12

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A
9:59 am EDT
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Cupid.com Abonnement

Ils ont proposé un abonnement de 1 jour pour 0.99 €

Puis des prélèvements sur ma carte ont été fait de 33,91 euros puis environ de 35 euros POUR UN AUTRE SITE OU JE N'ÉTAIS PAS INSCRIT!

Maintenant je decouvre que j'ai un abonnement gratuit sur d'autres site ou je me ne suis même pas inscrit avec ma photo ce qui est punissable par la loi, ils ont donc utilisé mes données personnelles tel que mon adresse mail et mes coordonnées bancaires.

Desired outcome: Ne plus être inscrit sur aucun de leur site et que ses comptes sois supprimé définitivement

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5:13 am EST

Cupid.com They won’t stop trying to charge my card

I signed up for Cupid.com but quickly found out it was worthless. All fake accounts and who knows what else. So I went through the insanely convoluted process to end my membership and they still continue to try to charge my card randomly. I’ve called customer service and they lie and say it’s taken care of and then I’ll be notified that they are trying to charge me again. And yes they are declined so far but if they keep at it it’s possible one will go through. This seems illegal on top of just being horrible as a company. Can someone get them to stop

Desired outcome: Stop trying to charge me for a subscription I don’t want or use

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5:41 pm EST

Cupid.com False file of me

Hi, my name is Mélissa Larochelle, I'm 42
A Guy juste Wrote me on Facebook saying I have Wrote to him on this site but I am in couple and I am not supposed to Be on a meeting site. Can you cancel this please.
IT is my pictures but I have Never registred. Like the pictures Bellow, Melissalaroch5 its m'y pictures but not me, please cancel this, thanks

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10:45 am EDT
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Cupid.com All Fakes

Actually I am a memeber of https://j4l.com/582755
and I joined Cupid to have fun while my girlfriend from the other site was absent. But Cupid turend to be a complete disaster, I will never use this website again. All the women's information on it is false. To my anger, I spent a lot of money here and finally found that I was chatting with a man. I hate cheating. I will leave this site forever. I clicked on the report. The staff here were slow. I emailed them. I didn't receive any news in a week. The man who played the woman was still active. If you want to find serious relationships, maybe you can try the site mentioned above, it`s much more safe.

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12:57 pm EST
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Cupid.com - This site is a complete rip off

This site is a complete rip off. The woman start contacting you BEFORE you have a photo or description up. ok, so maybe that is a mass mailing. BUT once you start talking to them, they all want to have cyber sex or take you to their site. BUT they are too shy to meet AND they don't really answer your replies, they just direct you to sex chat. ODDEST thing...

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2:06 pm EST
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Cupid.com DO NOT DEAL WITH THIS SITE

DO NOT DEAL WITH THIS SITE! SAVE YOUR MONEY AND TIME! Fake peole that do not exist! OR SCAMMERS FROM GHANA OR NIGERIA! After you pay everything dries up and then they link you to their other sites to try to get you to pay again! I did use this site in early 2007 and found someone real... 5 year relationship.. still good friends. But it now seems to be total b.s. Call and theaten them they will offer you 40-60% off. Threaten enough to tell/blog/and review the truth and they will credit back to card or offer you free time. Again DO NOT DEAL WITH THIS SITE! and TELL EVERYONE YOU KNOW THAT ARE LOOKING INTO DATING SITES TO STAY AWAY! EVENTUALLY THEIR REPUTATION WILL CATCH UP WITH THEM AND HURT THEIR BOTTOM LINE!Read all reviews the truth is quite apparent! . Best to goggle dating site reviews. Good ratings for Match.com / Ok cupid / Lavalife /... be cautious and good luck!

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kwb007
, US
Feb 07, 2013 4:28 pm EST

years ago cupid.com used to be some what descent and i did not to bad on there, but id say in the last 3 years it totally changed for the worse, tons of fakes and bs on there, , and the funny thing is that they charge more now in the last 3 years since it got way worse than they did before when it was a lot better..

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12:45 pm EST
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Cupid.com If it's to good to be true, it probably is

I think all the other reviews are correct all email I get from cupid are bogus and they want me to pay hell no The only sites I can recommend are match they are proactive in hunting down scammers and surprisingly pof which stands for plenty of fish & okcupid which are free they do get scammers but if you remember the golden rules never give money if they ask RUN wait 7 days before going to next stage and give any contact details out.

And finally IF ITS TO GOOD TO BE TRUE IT PROBABLY IS..

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12:25 am EDT
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Cupid.com To cancel and remove your profile you have go through tons of hoops at the site

Fake profiles, automatic emails from their server claiming people are interested in you when in fact, Cupid is trying to get you to contact that person! It's a scam! Do not register at this site! To cancel and remove your profile you have go through tons of hoops at the site and then you are directed to call a number?! Are you serious!? Do not waste your time!

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1:12 pm EST
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Cupid.com Cupid.com Fraud Website

On 18 Feb 2012 i made a purchase of Rs. 80.73 from my credit card towards the merchant: GTS*CUPID.COM +[protected] GB.
But today on 21 Feb 2012 my credit card has been charged by 750 automatically with out my permission while i was never involved in this transaction. And this amount is also charged by these frode people. Cupid.com is a fraud website. Once you have debitted your account by this fraud company, They would continuously deduct your amount each month, and you never stop this deduction from your credit card. These guys are only cheated money from innocent people.

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dutch8926
columbus, US
Dec 17, 2012 9:24 pm EST

profiles seem fake from instant emails. I'm looking for real relat... dutch8926 all over net...many free. and on some I get only scams. ask me for list ...dutch8926@gmail. if cupid profiles fake, they R good. Obvious fakes R models, fashion fotos. cupids look like regular ppl. can u confirm? msg me.

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Raj011
, IN
Apr 09, 2012 12:29 am EDT

Yes friend you are right this website Cupid.com is fake. They just send mail automatically in your Cupid account. Finally 750 INR is deducted each month from your account until u will not deactivate your card.

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aashi67
, IN
Apr 09, 2012 12:19 am EDT

its a fake site same thing happen with me they took my card no and details and use it as transaction and finally i have to block my account

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6:13 pm EST
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Cupid.com How to get rid of Cupid.com

I joined cupid.com and was fairly uninterested, did never update for a full membership and was hardly on there. After a few weeks I suddenly realised, that I got emails from other dating sites, saying members want to meet me etc.. When I clicked on there I saw, that I out of the blue had an account on these sites including my photo (!), though I never joined there. As the layout of all sites was very similar and the process of deleting the accounts as well, I did some research and found out, that they are all run by the same company (cupid plc). On there about us page they write: "The Group's most heavily visited websites include www.cupid.com, www.flirt.com, www.benaughty.com, www.girlsdateforfree.com and www.datetheuk.com. The Group also promotes the niche brands www.datingforparents.com, www.speeddater.com and www.maturedating.co.uk." Btw I was a member of almost all of these and more!

I now wrote one crispy complaint mail and threatened them with legal consequences pointing out, that I already contacted the citizen advice bureau with this matter of breaching my privacy and oh wonder - the next morning I had 13 emails in my mailbox saying all the time "your profile was deleted" :-D

The practice of copying a photo and put it on other site is criminal in my view. That´s why they probably reacted very quickly. If you have the same problem, threat them with legal consequences and that seems to work. Their contact details can be found on http://www.cupidplc.com/about-us/contact-us . Good luck.

As with most dating sites it takes ages to delete a profile. I had to do this about 6 times and as seen above hardly had a third of all my unwanted web entries deleted. I am quite happy, that my threat was successful.

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5:29 pm EST
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Cupid.com Card Payments being taken without knowledge

My partner signed up for a trial with Cupid PLC before we got together, about 18 months ago and didn't like it so cancelled his subscription before the trial ended. He's only just realised that they've been taking £29.99 as a card payment every month since, approx £500 + has been taken without his knowledge. Not sure what we can do to claim this back, have stopped the payment via the bank because we can't find a phone number for Cupid PLC and they're not replying to their online email form.

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graci2006
Roselands, AU
Jan 25, 2012 9:24 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I didn't realise until I see my statement if Cupid take my money. How to stop this? All so I have problem I been scam twice is my stupid me. I think is really genuine person, but is scam for money and present. I am so broken hard and disappointed.I lost my money and my love I been so trust to him.

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3:09 pm EDT
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Cupid.com charges

i took trial pack for rs. 51 for 3 days..but they charged rs. 500 for monthly membership without my permission on my credit card..this seems fack company..my profile id is -dheer67810

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Raviumale
, ID
Jan 14, 2013 12:29 pm EST

Same happen with me...I took 3 days trial for 51rs...they deducted 500rs from my CC for one month without my permission...ID : mindframe

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vally ammal
, IN
Jul 06, 2012 7:33 pm EDT
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I also took trial pack for 3 days...after 3 days they charged 500 without my permission how they are able to do this

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Rohit Kochher
, IN
Nov 09, 2011 1:54 pm EST

I became paid member for 1 month by paying Rs 350.
After 1 month they automatically deducted Rs350 from my card
They are not replying on emails.
These people cheat big time. My account id is rohit6139

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