SUBMIT A COMPLAINT
Sort by: Date | Popularity

Crown KIA Complaints & Reviews

Crown KIA - Texas, Longview / refund for service contract and gap insurance

St
Dec 09, 2017

On 4/27/16, We purchased a new 2017 Kia Sportage. At the time of purchase We bought an extended warranty and gap insurance. On 11/21/17 we traded in the Kia Sportage for a new Ford truck. During the purchase, we were told we would receive money back from the extended warranty and gap insurance from the Kia Sportage we traded in. We were told the Kia dealer would return the monies due to us for the unused warranty and gap insurance. On 11/30/17 my wife went to Crown Kia of Longview, TX and signed required papers to cancel the extended warranty and gap insurance from the 2017 Kia Sportage. When...

Crown KIA / 2016 sorento

Re
Sep 07, 2015

On 9/7/2016 I spoke with Mr. Christopher Lewis, Sales Consultant for Crown KIA. Mr Lewis told me if I purchased 2016 Sorento, I would get the 2 Sorento free. I asked what was the catch, he said no catch. I asked him 3 to 4 more times what was the catch, he replied no catch. I told him we have a deal. Mr. Lewis left and returned and said, the second vehicle would be a lease, you can keep it for 3 years. The KIA Dealership is running a scam. I have reported them to the BBB, will posted my complainant on Twitter and Facebook. I may have a billboard put up to let consumers known the sap am KIA is running.

Crown KIA / horribly treated by service manager

Pi
Jan 24, 2013

Have you ever got late for oil-change appointment at auto service station? Have you ever waited almost two hours for simple oil change? While waiting in service station, have you ever seen a service man scream, yell, and threat a customer like a jerk? By the way, I learned later that this man was so-called service manager at Crown Kia Dealer in Dublin Ohio. Here is my story of how badly I was treated by the service manager with verbal attack and threat, all resulted from my 15-minute late arrival, not to mention about waiting for almost TWO HOURS for simple oil change, without anybody telling me a...