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4.0 4572 Reviews

Bank of America Complaints Summary

457 Resolved
1108 Unresolved
Our verdict: When using services from Bank of America with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Bank of America Disappointing Experience with Pacific National Bank of Nantucket

After reading numerous reviews from customers of Pacific National Bank of Nantucket, it is evident that many individuals have faced challenges and frustrations with the bank's services. Customers have expressed dissatisfaction with the bank's customer service, citing unhelpful and rude staff, long wait times, and poor communication. Additionally, there have been complaints about issues with account access, delays in resolving problems, and lack of accountability. Based on the feedback provided by customers, it seems that Pacific National Bank of Nantucket may not be the ideal choice for those seeking reliable and efficient banking services.

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Bank of America Pleasantly

I got distraught and stopped the card. But soon I knew mine was protected from such scam. They immediately sent another with a hologram so as to prevent copying it.
Also when I went there for current exchange or something, they recommended a couple of cash-reward cards. I am using them and pleasantly getting the cash into my account...

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Bank of America I CURRRENTLY HAVE 3 DIFFERIENT ACCOUNTS/ 3 DIFFERIENT

I CURRRENTLY HAVE 3 DIFFERIENT ACCOUNTS/ 3 DIFFERIENT BANKS. AND FIND THAT ALL FEES ARE ALMOST SAME... NEVER HAVE A PROBLEM WITH SLOWNESS OF INTERNET SCREENS... BANK OF AMERICA ALWAYS READY TO POP UP... LOVE THE 2ND LAYER OF SECURITY PAGE... AND CAN ALWAYS CHAT ONLINE 24-7... WITH A LIVE REP!... I TRUELY FEEL LIKE A VALUED CUSTOMER 100% OF THE TIME... WITH BANK OF AMERICA!

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Is Bank of America legit?

Our verdict: Complaints Board's thorough examination reveals Bank of America as a legitimate entity with notable strengths. Despite a 29% resolution rate on customer complaints, which invites a closer look, Bank of America stands out for its commitment to quality and security. Clients considering Bank of America should delve into its customer service record to gauge compatibility with their expectations.

Bank of America earns 94% level of Trustworthiness

Perfect Trust Endorsement: Bank of America achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Bank of America. The company provides a physical address, 6 phone numbers, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Bank of America has received 9 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Bankofamerica.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Bankofamerica.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Bank of America and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Bank of America's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 29% of 19 complaints were resolved.
  • Bankofamerica.com to appear inactive or unused, such as technical issues or a temporary shutdown. In any case, if you are having trouble getting a response from the company or recovering your money, it may be wise to take further steps to protect yourself, such as seeking a chargeback from your bank or contacting a relevant consumer protection agency.
  • We conducted a search on social media and found several negative reviews related to Bank of America. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
  1. Pros
    1. Nationwide branch network
    2. Diverse financial services
    3. Robust mobile banking app
    4. Extensive ATM availability
    5. Proactive fraud protection
  1. Cons
    1. Higher fees compared to competitors
    2. Less competitive interest rates
    3. Mixed customer service reviews
    4. Limited global banking services
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Bank of America Wonderful experience!

I went through absolute chaos dealing with fraud at my last bank. I decided to try Bank of America in Homer Glen, Illinois and had the lovely opportunity to meet Cheryl Kasper. She was absolutely amazing, very patient and so helpful in every way possible. Opening a new account was very new to me and she walked me through the process with such ease and made it an exceptional experience! So beyond grateful for her!

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Bank of America Excellent Bank Manager Jossue Bonillla

Let's start with the Bank of America Branch in Clifton, this Branch is very Professional place to Bank.Jossue is an incredible promblem solver he jumps right in to make sure your getting outstanding service his team is amazing. I'm impressed with Jossue communication skills he has an amazing work ethic his great knowledge make us the customers at ease knowing that you're dealing with someone who really cares. Jossue Bonilla job well done YOU ROCK!

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Bank of America Bank of America is not really the best bank

Bank of America is not really the best bank. In fact it's the best at very little. It's big and impersonal and everything sort of works fine but really not that well. However, I would say that for a small business owner, Bank of America payroll is a good deal. It's much cheaper and perhaps even easier than most of the big payroll companies like ADP. Sure if you have a big business ADP payroll might be the only way to go, but for us small guys Bank of America Payroll isn't half bad.

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Bank of America Excellent Business Skills given with sincerity

I am honored to give another compliment to Bank of America located at *** Tomball Parkway, Tomball Tx ***.The entire staff there is wonderful.Ms Belinda Januszewski gave me excellent service this time. All of my questions were answered in detail with her ending by asking me did she make herself clear and my esponse was yes very clear. Business mixed with a positive attitude is an assess to a posperous business. The staff at Bank of America in Tomball Tx makes my drive of 45 minutes worth it every time. Thank you, thank you, thank you.
Cynthia

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Bank of America We have been BOA customers for years with little to

We have been BOA customers for years with little to no problems. We always go to the smaller branch office near our home and know the tellers and personal bankers and they recognize us. We are also good customers -- we don't bounce checks, don't miss cc payments, don't demand unrealistic perks, come informed and prepared for discussions. We also have concentrated our accounts (and let them know it) so we don't pay a single dollar in fees.

Regarding the website -- I am very, very pleased with the online transfer and bill pay features. The bill pay is by far the best feature of the website, imho, as you can select a larger-well known company and have all the mailing info provided or you can enter your own pay-to person/company. We have never had a payment go missing or late and they guarantee the payments -- if something happens on their end that causes a late payment, they will cover any penalty fees.
Been using online bill pay for_years_ and have not found a better or more comprehensive bill paying service. Though I do recommend keeping all tracking numbers, we have never had a problem.

Check out all the banks and find what fits your needs. We personally recommend Bank of America.

[Just a quick story about knowing the tellers and them recognizing us -- my kids were collecting state quarters for a 50-state quarter map and I mentioned to the teller that we were missing 7 of the 100 quarters. She wrote down the 7 missing ones, gave it to all the tellers, and they collected the quarters for us over the next 2 weeks! Asked me at the drive thru if I could come into the bank because they had a surprise for us! I took a picture of my kids with their completed maps and sent it as a thank you! It IS about customer service and our branch is amazing!]

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Bank of America HORRIFIC CUSTOMER CARE

As a LONG TERM customer with an extremely good banking history, as well as a great credit rating and history, I was truly shocked by how poorly I
Was treated and 'handled' by the Bank of America 'system'.
I am 70 YOA now, financially stable, and I'd been a customer of BofA since I was a very young man. (Back when the local bank was named Seattle First National).
I had always maintained a great banking relationship with BofA over the many years I had been with them. I also had a Alaska Airlines credit card for at least the past 25 years and used it for specific business related travel and expenses. Because I used it limitedly and specifically there were not regular charges and I usually paid it off quickly when there were charges.
Over a year ago (in 2022), I put an approximately 16K charge against my credit card and set up auto pay payments much greater than the minimum amount due each month to pay it down and reduce the balance rapidly. I made the error of setting up the autopay for only a set number of payments instead of indefinitely. I did not catch that the automatic payments STOPPED and I had a late payment penalty. I went into the branch to correct the issue, not knowing, (not understanding at that time), why the automatic payment didn't work and go through properly. Oddly enough the banker I met with didn't understand either, and whomever it was she contacted via the phone was totally unforgiving. The 'contact', would not reverse the $39 late fee, and could only request a 'review' of the situation. The banker did however assist me with re-setting up the automatic payments and we discovered what was likely my error in setting it up the first time for a set number of payments.
ANYWAY-
When I looked up and reviewed the next on-line statement there was an additional fee from the time over-lap and nothing was reversed or credited.
I went back into the bank and when it was readily apparent that the banker or whomever she once again contacted via phone would not immediately reverse fees and charges, I choose to pay-off the entire balance due.
I was sent thru the teller to do so and based on the conversation I absolutely and honestly believed I was paying off the entire balance.
The TELLER gave me what I could ONLY ASSUME was a Pay-Off balance.
Because I was set up on paperless statements AND believing that the amount I was told, and paid, was the entire amount owed; I paid no attention to my Bank of America account for the next few months.
In January the ANNUAL FEE for being an Alaska Airlines card holder is posted and I looked at the account, only to realize there was a severely overdue balance.
Of what was initially a fairly SMALL amount of accrued interest from the days just before paying OFF the balance due months before. HOWEVER now, in addition, I owed 3 months of late fees and additional interest expense to the tune of over $100 additional dollars.
This time I DID NOT go into the branch, but instead called the number on the back of the card.
I explained everything and pled my case. The ONLY ANSWER I received was that he understood the frustration BUT could only 'request a review' to have late fees, charges and additional interest reversed. ALSO, I had to pay the past due balance before that request could be submitted.
So I paid Just Over $100 and was told there would be little... to no balance due... and potentially actually a credit balance, IF they reversed the amount of the late fees as charged.
Next I dicover my Credit Score has dropped from the high 700s, (even from as high as 798 just years ago), to 676.
Shortly after that, I received a letter from BofA saying my credit card 'credit limit' was being reduced to $500.00 - I called them to re-explain EVERYTHING.
I referenced the Teller having given me the bad Pay Off information and even though I was ultimately responsible for not reviewing my account on-line I hoped that they would take that into consideration because I felt it was paid in full. Almost rudely he told me it was VERY CLEARLY stated in Red on my monthly statements that the statement balance due continues to accrue interest after the statement date.
I mentioned that I was complying with the 'save the environment' movement and did not receive paper statements. Instead of taking it lightly, like the jokingly intended way I said it... again, rather rudely and defensively, he said its in red on the statements AND I am responsible to read my statements whether in paper or on-line. He didn't want to hear about my request and intention to PAY OFF the card... only sticking to the statement and statement balance accrues interest POV; so I doubt that my position was referenced in the request for review YET, I still requested that the $17,500 credit limit be reinstated. I was told that ONLY a request for review could be made it wasn't his place to do anything but place the request.
Next, I received a letter saying the request was denied - primarily due to my 'severely late payment history'.
The letter referenced TransUnion as the main resource of information.
I called, spoke with the credit reporting company representative and requested a detailed copy of my credit report. She could not, would not disclose anything but she said my request was processed and I will be receiving a full copy of my credit report via mail.
To my knowledge BofA is the ONLY creditor that could have reported anything BAD creating the bad score, and so, I am anxiously awaiting the report.

Now, today I received another BofA letter stating my account and request were reviewed; the $39 dollar late fees for November December and January Would Not be reversed and that was their Final Decision.
I called the number on the card confirming the balance due was $94 and change. Because of the Past Experience I reiterated that I wanted a final, total payment amount. Very surprisingly he said that was the correct balance because they can calculate the additional days of interest,, and that's what he already did!
And even though that spoke directly to the heart of my original issue, I let it go and got him to agree to credit back the annual card fee of $99.00 - called it a push, and CLOSED MY ACCOUNT.

After a 50+ year relationship, I will Never do business with Bank of America again.
Saddly, to my knowledge and belief, I really don't think they care.
Wil F.
February 2024

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Bank of America EDD DEBIT CARD LOCKED FOR MONTHS WITH NO RESOLUTION

My issue began March 3rd, 2021. I made a reasonably high dollar purchase online using my California EDD unemployment prepaid debit card: issued by Bank of America. This raised a security flag & temp locked my card. This is common & so I called in to verify the charge and unlock my card. The agent I spoke to was very stern & was speaking to me the entire time as if I had done something wrong & even made the remark " this Unemployment scenario is terrible, between that and everything going on nowadays never a bad time for a little retail therapy to keep you people sane". A condescending blow because he's referring to people who were laid off due to Covid as "you people" & then another additional blow to me personally regarding where I spent MY own money, which he had ZERO idea what it was actually on & was making an assumption based on the merchant from where it was bought & my previous account purchases. He validated that last part because after putting me on hold for 30 minutes to review my account he returned to inform me " after a review of your account we are NOT going to remove the hold/block on your card at this time". "You are going to need to contact your "sponsor" (which is OBV EDD) and have them submit to us a completed BENEFITS ELIGIBILITY VERIFICATION form. A what? First of all one does not just contact EDD and have them do anything. Lets just clear that part up. Getting EDD on the phone is another task that you basically need a masters degree in doing.

I contact EDD finally & am informed there is no ACTUAL Form persae. Its more like they just verify all my personal information with me and then its updated and by them continuing to to issue me my bi weekly unemployment benefits via direct deposit into my Bank of America card account th6e system on B of As end will reflect there are no more issues at all. Because why would there be any. Let me rephrase that in one of the simplified contexts I have had to use with Bank of America to TRY and get them to process the issue at its core. EDD is saying " Your account is fine. There are no issues with your claim, no issues with verifying you & no further actions we are able to take that we haven't already to inform B of A of this. We are going to continue to deposit money for you into your B of A account, every two weeks that you certify. " For the past month ANY time I would call B of A they would verify EVERY piece of verifying info they have for me including sending a code to my phone and my security question I setup. Then they would tell me they still have not been notified that my claim is verified yet by EDD. Keep in mind one of the questions they ask me when verifying me when I call is
"when was the last deposit from EDD made"? Which is usually a few days prior because I call these people every couple days. Some will tell me they COULD unlock it if they could get direct info from EDD. Others will tell me their system won't even allow it. Most will literally gaslight me and tell me I NEED to call EDD this is their issue. And some will just repeat " You need to contact your sponsor and ask for the form". On April 12th I was somewhat lucky enough to reach an EDD agent who was determined to figure this out. He filed what's called a EBP ID ISSUES LOG with the EDD technical support team to try and fix it. But still was certain and confident that there was nothing more EDD can do. I began contacting B of A daily at this point explaining to every agent at their high level dept called: RISK what was going on, all the points & repeating over and over there is nothing more EDD will do this is a Bof A issue. Why are you ignoring the fact that I am still getting payments!? Not only that but when I login to the app I can't even see my account balance or account history at all. They have all the info blacked out.

Then something different finally happened when I called in on April 22nd. They placed me on hold and then spoke to someone and came back & said okay so you will need to go into a Bank of America branch with TWO forms of ID and then have the branch manager either call us or call us and then hand them the phone & then we can unlock the account! So to verify I said "You want me to actually go into a public building to show 2 forms of ID & speak to the bank manager & basically give him or her no choice but to contact you & you want me to hand over my own device that my mouth is near everyday to speak to you?" And this is on the assumption that I am able to even leave my house or feel comfortable enough to go into a bank? If I have had covid recently (Which I HAVE. 2 weeks ago!) im just SOL? L regardless went into the bank the following day with two forms of ID & the manager contacted them after explaining this whole story to him & they said my card would be reactivated in 24-48 hours. Tuesday rolls around and would you believe me if I told you that the CARD STATUS IS: LOCKED. Still! So I call Bank of America back and talk to them I tell them I went into the bank etc etc. The agent at RISK tells me " Well then you are going to have to give EDD a call because this is obviously an issue on their end"! LOL. WOW. I hit him with all the logical points because B of A also fails to adequately note ANYTHING. So also keep in mind I have to Re EXPLAIN EVERYTHING I just did EVERYTIME to EVERY person. Which also keep in mind has resulted in more hang ups and transfers due to the rep being to lazy or annoyed because they dont know what to do then you care to know. And the hold times to get to these reps has been up to 2 hours max. Anyway. After re iterating to him AGAIN his final response is this: "Oh" here is the issue "You need to contact your sponsor EDD & have them complete and send over a Benefits Eligibility Verification form. I hung up.

This has been going on for 2 months. EDD has been actually polite and helpful and BofA has been rude, unprofessional & very condescending 90% of the time and been providing me with false and misleading information. I am relying on this money to support my family. Both of my grandparents lost their lives in a disturbingly difficult battle with this virus not even a month ago & it we weren't even able to hold a funeral service. Our children are suffering because our benefits have been unavailable for 2 months while they continue to accumulate as I certify every 2 weeks & still have not been able to return to my job. Please if there is anything you can do to help I am begging you to do so. I dont know where else to turn with this.

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Bank of America - Unauthorized currency exchange

I am writing this letter to express my dissatisfaction regarding the unauthorized currency exchange that occurred during a recent cross-border transaction involving your institution as the correspondent bank in the United States. On Feb 4th, I instructed my trading partner in Kingdom of Saudi Arabia to transfer $26882 to my account elsewhere. However, the...

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Bank of America - Wire transfer fraud

On April 2023, I had a distressing incident of fraud with my BOA business account. I received 4 wire transfer intended for me, but unfortunately, it was credited to an incorrect account number, again (4 wire) and none of was credit in my account. Despite my repeated attempts to rectify the error, all four wire transfer were credit to the same incorrect...

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Bank of America - Unauthorized currency exchange

I am writing this letter to express my dissatisfaction regarding the unauthorized currency exchange that occurred during a recent cross-border transaction involving your institution as the correspondent bank in the United States【Bank Of America】. On January 15th and 18th , I instructed my trading partner in Haiti to transfer $45000 and $35000 to my account...

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Bank of America Online banking

good day im shane sapat and im very disappointed in the servicers i was given im currently in south africa and i cant use my bank card or app due to me try to sending money through wire to my south african bank account i no longer have a usa number cause im in my home country now and no one can help me ive spent alot of money on calls to the bank which no one can help me with a simple task ive been struggling for 3days! please reach me on my email [protected]@gmail,com

Desired outcome: to be worked out immediately

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Bank of America - Credit card

on 2-17-24 on about 1730 est time I called in to report my credit card as lost or stolen #[protected].. the service I got was terrible. From a total of five calls being placed on hold for two hours,speaking to several employees and supervisors from several different states, to include fraud and online services. To spending a total of 4 hours and...

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Bank of America Credit card closure that I did not request

I applied and received a credit card through Bank of America in the town that I currently live (Albany, Ga.)

All Bank of America banks in Albany Georgia have CLOSED... the closest one is one and a half hours away.

For whatever reason... Bank of America CLOSED my account... reporting to the credit bureau, that it was closed at my request which was and is NOT TRUE... I NEVER made a request to have my account closed. Which DOES NOT make sense, as the card that I PRESENTLY have in my possession has a $0.00 balance and it DOES NOT EXPIRE until September 2024.

This is totally unfair and unacceptable... and when I tried calling to discuss the matter... I have NOT been able to speak with a human being.

Desired outcome: Re-open my account, remove the statement from my credit report with the credit bureau that I requested closure of the account (which is NOT TRUE), and replace the 38 points to my credit score that I lost as a result.

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Bank of America - Services while out of the country

I am currently in the middle of the Caribbean. I thought I had money on a card that I did not. I needed to transfer money through ZELLE from BofA to my other card so I could pay for the services I received. I received an e-mail telling me that the payment did NOT go through. That was on DAY 1 of an 8-day cruise. I had a friend pay for me (extremely...

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Bank of America Online banking

I have made 8 phone calls within 5 weeks. 7 calls had a minimum of 45 minutes until the phone was picked up. I have spent more than 10 hours in total without getting a solution on my problems with online banking. Representatives were friendly, but nobody knew how to help and supervisor was not available. Obviously poorly constructed website with errors and which does not show a user any useful options. A true nightmare. Incompetence at its best.

Claimed loss: What is the time

Desired outcome: A functional online banking

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Bank of America - Bank of America person the person apps like Zelle and cash app.

On January 10, 2024 in the middle of the day I was working at my home office when I got a call from Bank of America. This individual said it was urgent and needed immediate attention. This person said there was a fraudulent charge out of Dallas Texas this is possible because I just flew from Chicago through Dallas and into Los Angeles where I live The Bank...

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Bank of America A charge to Hencin Inc.

I messaged Hencin Inc. regarding 2 charges to my credit card . I have not received the items and wanted them to check this out for me. In order for them to do that they needed me to pay a one-time fee (refundable) of $5.00. When they sent to Bank of America to collect payment it was denied. They were trying to charge me $55.00 instead. So I do not want to proceed any further with them. They misrepresented what they told me.

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Bank of America Customer Reviews Overview

Bank of America is a well-known financial institution that has been serving customers for over 200 years. The bank offers a wide range of financial products and services, including checking and savings accounts, credit cards, loans, and investment options. Overall, Bank of America reviews are positive, with many customers praising the bank's convenience, customer service, and online banking features.

One of the most significant advantages of Bank of America is its extensive network of branches and ATMs. With over 4,000 branches and 16,000 ATMs across the country, customers can easily access their accounts and conduct transactions. Additionally, Bank of America's online and mobile banking platforms are user-friendly and offer a variety of features, such as mobile check deposit and bill pay.

Customers also appreciate Bank of America's customer service, with many reviewers noting that representatives are knowledgeable and helpful. The bank offers 24/7 customer support through its website, mobile app, and phone line.

Another positive aspect of Bank of America is its rewards program. The bank offers several credit cards with cashback rewards, travel rewards, and other benefits. Additionally, Bank of America's Preferred Rewards program offers additional benefits to customers who maintain a certain balance across their accounts.

While there are some negative reviews of Bank of America, most complaints are related to fees and charges. Some customers have reported high overdraft fees and other charges, which can be frustrating. However, Bank of America offers several ways to avoid fees, such as maintaining a minimum balance or setting up direct deposit.

Overall, Bank of America is a reputable financial institution with a wide range of products and services. With its extensive network of branches and ATMs, user-friendly online and mobile banking platforms, and helpful customer service, Bank of America is a solid choice for consumers looking for a reliable bank.

Bank of America In-depth Review

Overview: Bank of America is a well-established financial institution with a rich history and a wide reach. It offers a comprehensive range of services and products to meet the diverse needs of its customers.

Customer Service: Bank of America is known for its excellent customer service. The bank's representatives are responsive, helpful, and professional, ensuring that customers receive the assistance they need. The customer support channels, including phone, email, and live chat, are efficient and reliable.

Online Banking Experience: Bank of America's website and mobile app provide a seamless and user-friendly banking experience. The platforms offer a variety of features, including bill payment, fund transfers, and account management, making it convenient for customers to handle their finances. The bank also prioritizes security, implementing robust measures to protect customer information.

Account Options: Bank of America offers a range of account options, including checking, savings, and investment accounts. The bank's account fees, interest rates, and minimum balance requirements are competitive, ensuring that customers have flexibility and options. Additional features such as overdraft protection and rewards programs enhance the overall banking experience.

Loan and Credit Products: Bank of America provides a comprehensive range of loan and credit products, including mortgages, personal loans, and credit cards. The bank offers competitive interest rates, flexible repayment terms, and clear eligibility requirements. The application process is streamlined, and approval timelines are reasonable.

Investment and Wealth Management: Bank of America's investment and wealth management services are top-notch. The bank offers brokerage accounts, retirement planning, and financial advisory services to help customers achieve their financial goals. The investment options are diverse, and the fees are competitive. The bank's financial planning tools and resources further enhance the overall investment experience.

Branch and ATM Network: Bank of America has an extensive branch and ATM network, providing convenient access to banking services. The branches offer in-person assistance, safe deposit boxes, and notary services, ensuring that customers have a comprehensive banking experience. The ATMs are widely available, and the fees and functionality are reasonable.

Fees and Charges: Bank of America's fee structure is transparent and customer-friendly. The bank discloses account maintenance fees, ATM fees, and overdraft fees upfront, ensuring that customers are aware of the charges. There are no hidden fees or penalties, and the bank is committed to providing a clear and fair fee structure.

Community Involvement and Corporate Social Responsibility: Bank of America is actively involved in various social and environmental causes. The bank demonstrates a strong commitment to diversity, inclusion, and ethical business practices. It actively participates in community development and philanthropy, making a positive impact on society.

Overall Rating and Conclusion: Bank of America is a highly reputable bank that offers a wide range of services and products. The bank's customer service, online banking experience, and account options are commendable. The loan and credit products, investment and wealth management services, and branch and ATM network are also impressive. The bank's commitment to transparency, community involvement, and corporate social responsibility further enhances its reputation. Overall, Bank of America receives a high rating for its comprehensive banking services. However, there is room for improvement in terms of fee structure and further enhancing the online banking experience.

How to file a complaint about Bank of America?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Bank of America. Make it specific and clear, such as "Unauthorized Overdraft Fees" or "Difficulty with Mortgage Loan Modification".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as customer service interactions, problems with account management, loan servicing, fees or charges that were unexpected, issues with online banking, or any other specific incidents related to Bank of America. Clearly describe the nature of the issue, including dates, locations, and any relevant transaction details. If you attempted to resolve the issue, outline the steps you took and the responses received from Bank of America. Explain how this issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, statements, or receipts. Be cautious not to include sensitive personal information like your social security number or full account numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Bank of America, whether it be a refund, apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click on the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Bank of America.

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Bank of America contacts

Phone numbers

+1 (800) 432-1000 +1 (800) 688-6086 More phone numbers

Website

www.bankofamerica.com

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