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The good, the bad, and the ugly - discover what customers are saying about Counterforce USA

Welcome to our customer reviews and complaints page for Counterforce USA. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Counterforce USA.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Counterforce USA's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Counterforce USA, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Counterforce USA. Your feedback is an important part of our community and will help others make informed decisions.

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5:13 pm EDT

Counterforce USA Harrasment

My home security burglar alarm monitoring company was CounterforceUSA. They apparently sold my account to ADT, unknown to me sometime in June/July 2010. I started to get calls for "over-due" payment from ADT. When I enquired with Counterforce, they assured me that my payment had been posted and accounts were already sent to ADT. When I told this to ADT the next time they called, they said they will note it down. But I kept receiving calls from them. The last caller explained that it takes 30 days for processing the accounts! They still kept calling me for payment that i had already made! I have stopped their service.

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4:39 pm EDT
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Counterforce USA Beware - Automatic Renewal

This complaint is for those of you shopping for Alarm Monitoring Services. If you have counterforce USA on your list, please make sure you read the fine print behind where they automatically renew your service after the 3yr contract is up. I knew that my contracted time was up and I wanted to cancel the contract only to find out from the agent that I needed to send in a letter 30days in advance or they would renew the contract automatically. Now, who remembers all the fine print on the contract after three years. Don't you think that Counterforce could have sent a letter reminding the owner that your contract was about to expire and that services will be continued if they did not receive written notice 3oday in advance. They always send letters to tell you when rates are increasing but not for renewals. So now I have to pay 75% for a year's worth of monitoring when I am not living at the residence. How is that for customer service. Anyway, I am trapped already so what can I say. Its a learning experience but back to ADT or some other firm.

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Priscilla Aboul Hosn
Elizabeth, US
Jan 28, 2010 3:03 pm EST

I notified Counterforce over a year ago that I was moving across the country. They agreed to transfer my service and I never was able to get them to . Now they have sent me to a collection agency and they want $1350. They are unproffesional and scam artists!

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henky
Conroe, US
Jun 12, 2013 12:09 pm EDT

They are doing the same thing to me, saying they will notify the credit bureau that I am not paying and that the contract I signed with Guardian 6 years ago had autorenew language in it. He gave the "you should have read the fine print crap" that chaps my hide right there. But what recourse do I have?

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chandlerresident
Chandler, US
May 10, 2010 5:46 pm EDT

Sadly, I too am trapped into another 355 days of Counterforce's terribly customer service and faulty alarm equipment (unless i want to pay $175 an hour to have the "technician" ... someone whom I highly doubt is certified in anything) show up to fix the hardware. This is my fault for not reading every single word in the "service contract" and not doing my research to select a nationally recognized brand-named alarm company like ADT or Brinkman. For anyone considering Counterforce - "Caveat Emptor."

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4:18 am EST
Resolved
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Counterforce USA Overbilling

Counterforce USA is a security monitoring company. They sell franchises to their security company to many cities around the country. Our problem came in 2007 when the only franchise within 100 miles went bankrupt and our system broke down. After contacting them for six months without them getting someone to come service our system we cancelled the monitoring service. We paid $750.00 for a security system that was basically garbage. I spoke with them in October 2007 and they verified that the service was cancelled. They have continued to charge me for 25 months and will not stop. They keep telling me that they "Dont know why that they are still charging me". Thieves!

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12:50 pm EDT
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Counterforce USA Service

counterfource usa is a horrible alarm company.
I have had nothing but problems.
the alram doesn't set properly, i continuously have FC (failure to communicate) codes, and the sensors don't work. So they are telling me that I have to pay for any maintenance to their system that is failing.
DO NOT USE COUNTERFORCE.
they are horrible. once my contract is up, because I can't get out early, I will be switching to ADT.

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Brian Ackerman
Davie, US
Nov 05, 2010 4:02 pm EDT

I have the same problem. After paying additional monthly for maintenance, they refuse to honor it and want me to pay $606.

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8:31 am EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Guardian sold my security account to CounterForce USA. The home security system stopped working but I was unable to get anyone to call me back from CounterForce. When I did speak to someone, they collected my information and told me they would call back. I have not heard from them at all since. I have initiated several calls the past few months but without...

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