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Comfort Suites Complaints & Reviews

Comfort Suites - Texas, Mineral Wells / cleanliness /up keep of hotel

Aug 6, 2017

To whom it may concern I am currently staying at Comfort Suites located at 105 Carl Kessler Blvd., Mineral Wells, Tx and this hotel is falling apart, the lobby has some major water damage going on and mold is everywhere out first room we were given was 107 and it was full of mold in the closet and the outside wall immediately myself and my daughter started having trouble breathing we both have asthma and a high allergy to mold, when we told the front desk lady she informed me that I did a non-refundable prepay the only thing she could do was give us another room, we are staying in Mineral Well...

Comfort Suites - Texas, Copperas Cove / Over charged credit card

May 11, 2015

Stayed at this hotel was given one price over phone. Checked in. Room very old. At one point a woman used a key card and walked right into our room, we had the don't disturb sign on also. The mgr uses 2 different names. When we checked out owner would NOT give us our bill!!! He said he wanted to review video and see who came inot our room. We NEVER GOT A BILL, until, it hit our card! Then I tried to contact this fraudster. When I finally bugged them enough, days later, he said he'd email me a copy of bill and tokd me id I didn't like it, go complain to Coonsumer Affairs!! So I...

Comfort Suites - Colorado, Colorado Springs / Horrendous Conditions

Sep 5, 2012

This is in regards to my family's June 30th stay at the Comfort Suites in Colorado Springs, CO (Hotel Code CO010). After having stayed many times at Choice Hotels our stay at this location was, in a word, horrendous !!! Our "suite" was anything but. The sitting area at the front of the room had a broken hideaway sofa and no TV -- it was an unusable area. It was obviously set up so that you could watch TV while sitting on the sofa, but since the sofa was broken and there was no TV, it was a useless area. We had to get a rollaway since they put us in a room knowing there was a broken...

Comfort Suites / Charged for Room when the hotel clerk gave room away to someone else

Nov 8, 2011

On March 12, 2010 I, called Comfort Suites in Nacogdoches, Tx and made a reservation for my pastor . I received a conformation # 147771616 from the female that took the call. While making the reservation I told the hotel clerk that my pastor would check in on Monday or Tuesday of the week of March 22-25. I told her that he was not sure of which date that he would be there her specific words were that is fine he would only be billed for the days that he stays. I also told her that he would not be staying the entire week she stated that will be fine. On March 23, 2010 when my pastor arrived in...

Comfort Suites - Washington, Tukwila / False smoking claim


The hotel is charging us an additional $350 for "smoking" in the room. Neither my husband nor myself have EVER smoked. The owner will not return my calls, the general manager just keeps saying that they have a comforter from our room with cigarette burns in it as well as sending me an email claiming to have gone "upstairs" to check the room out (funny, our room was on the 1st floor). I did sign a form upon checking in at the hotel about being charged for damage to a room due to smoking, but figured that was not a problem since neither one of us smoke. Plan on taking this as far as possible to...