Menu
Clairol Customer Service Phone, Email, Contacts

Clairol
reviews & complaints

www.clairol.com
www.clairol.com

Learn how the rating is calculated

1.2 181 Reviews

Clairol Complaints Summary

7 Resolved
174 Unresolved
Our verdict: If considering services from Clairol with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Clairol has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Clairol. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Clairol reviews & complaints 181

Sort by:

Newest Clairol reviews & complaints

ComplaintsBoard
I
6:01 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Clairol Hair dye Clarial Bold series

I purchased 2 boxes of your Bold series hair dye 2 weeks ago in a light red shade to lighten my hair up. I have so much hair I have to buy 2 boxes of dye to cover it sometimes 3. To my grave disappointment the result was nothing near what color was to come out as on my hair. Nor was even near the shade the model had on the box. It actually darkened my hair severely, almost to the shade of brown when my hair was red to begin with. I have been dying my hair at home for 25 years now so I wanted to wait til I washed my hair quite a few times before I ever thought about sending a complaint. Washing didn't help the shade at all unfortunately. And because it turned it almost brown in order to get the red I want back I will now have to bleach my hair first which I never do nor want to do. Thank you for your time.

Sincerely,

Ivy Glaser

Claimed loss: Between $20-25 for the 2 boxes I bought and used.

Desired outcome: Some type of reimbursement would be greatly appreciated.

Confidential Information Hidden: This section contains confidential information visible to verified Clairol representatives only. If you are affiliated with Clairol, please claim your business to access these details.

Read full review of Clairol
Hide full review
ComplaintsBoard
J
4:17 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Clairol Clairol Natural Instincts no amonia hair dye

I used this dye 3 months ago, and since then my hair has been falling out in clumps. I have lost half of my hair. Every time i wash my hair my shower drain gets blocked, my hair is constantly falling even when i’m not touching / brushing it. To make things worse, my hair gets greasy within 12 hours now. This dye has ruined my hair, and my confidence. I am embarrassed going out with my hair like this, i have spent so much money trying to find products that will rectify this, but nothing has worked.

Desired outcome: I would appreciate a response, and compensation for the money I spent on the product, products that I have had to by to try and fix my hair.

Confidential Information Hidden: This section contains confidential information visible to verified Clairol representatives only. If you are affiliated with Clairol, please claim your business to access these details.

Read full review of Clairol
Hide full review
ComplaintsBoard
L
3:21 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Clairol Product changes

Hi, please please listen to your customers and go back to the original version of your nice n easy ! This was perfect and not only colour but tge condition of hair. The newer updated version is dreadful both colour and ruins your hair ! It's costing me untold stress and money trying to source the original light Ash blonde. 😤 please do something about it and look at all the horrendous reviews on your changes to what was a brilliant product.

Many thanks

Lesley-Caron

Desired outcome: To bring back original version of product

Read full review of Clairol
Hide full review
ComplaintsBoard
V
6:21 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Clairol Nice and easy permanent hair dye

I followed instructions on the leaflet to the tee, however I am now left with lank and very smelly hai.

I have used this product for a number of years but NEVER had this problem before. Numerous washes of hair using the conditioner Noo3 provided has had no effect. I would like to know how to remove the awful smell left on my hair. Used 29/10/2023

Read full review of Clairol
Hide full review
ComplaintsBoard
S
8:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Clairol Natural Instincts

My usual hair colour ( Nice and Easy 9PB) was not available at the store and to avoid another trip,I purchased Your Natural Instincts 9.It promises to be gentle,

last 28 shampoos, and blend away grays and no harsh root line.

Well, it did colour my hair, but I still have my 1/4 to 1/2 dark grey roots, which I had before I used your product !

I am so annoyed to have to go back to another store, buy my regular product

,and start all over again. What a waste of time, gas , and money !

September 29th/2023.

Desired outcome: I wish I knew how to send pictures, because I took some on my phone.

Read full review of Clairol
Hide full review
ComplaintsBoard
M
8:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Clairol Clairol hair dye

Hello

I have used the hair dye on my hair, and my hair is so very damaged. I will now have to shave my hair off which is something I would never have done in my life. I'm really so devastated and depressed of what the product has done to my hair. I need to get treatments done, which I can't afford 😫 😩 😭 😪 . I had purchased the dye at our local spar supermarket. On 17th September 2023. Application was done on the same day.

Desired outcome: I would appreciate a response, as I am really traumatized.

Read full review of Clairol
View 0 more photos
Hide full review
ComplaintsBoard
C
2:04 pm EDT

Clairol Clairol nice'n easy root touch-up permanent #4

This complaint is coming from someone who has been using this product for decades. Applied a few days ago. Two days later, I was styling my hair and noticed some swelling just above my ear on the right side. I never get sick or have poblems so I didn,t think a lot about this. I wish I had tied the two together because yesterday(a day later), or 3 days after the application, I woke up and my left eye was so swollen, I couldn,t open my left eye. I looked in the mirror, and along my hairline, I was swollen, red, and little bumps and itchy. Above and below my lips I had the same reaction. Unfortunately, I always wash and rinse my hair in the shower. Same for rinsing out my hair dye. I have always done this with no adverse reactions. This has been a nightmare, since I also have the swelling, bumps, redness and itching on my torso and above my knee.

Desired outcome: My outcome is a desire to let people know and be aware what products they are using. I am a creature of habit, but just because you have used a product for years, doesn't mean they using the same formula.

Read full review of Clairol
Hide full review
ComplaintsBoard
D
1:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Clairol Nice n easy sb2

Having used nice an easy for around 10 yrs. Had a slight break for a few months had decided recently I preferred the coverage this product gave me. Bought 2 dyes ( on offer at superdrug). I can only describe what I could call a really bad burning sensation on the whole of my head. Now I usually onlyy had the usual itch and was a little shocked at the amount of burning this produced. This product only needs to be on my head about 35 minutes as it does the job perfectly.

On finishing the colouring process I started to notice my head was very sore. I got my daughter to check my head and can only describe what we found as terrible blisters and burns. I have pictures to verify this. I suffered for over a week with pain constantly having to take painkillers and antihistamine.

Desired outcome: I wmdont know if the product has been changed in the 2 yes but I am beside myself with what happened to me. I would appreciate a response in this matter. As I stated I have pictures of the issue I suffered.

Read full review of Clairol
View 0 more photos
Hide full review
ComplaintsBoard
H
9:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Clairol Clairol Blonde it up Crystal Toner in Rose Quartz

I coloured my hair with this product and it turned out muddy brown. I followed the instructions exactly and the starting colour of my hair was light, bleached blonde full head highlights. This result should not have been possible.

I'm very unhappy with this result and have received a very unsatisfactory response from Clairol to my posts so far. Your social media bot keeps directing me to phone you. I do not wish you phone you, as I'm in a different time zone on the other side of the world. Review sites list Clairol as having terrible customer service. My experience is demonstrating this to be accurate. I would have kept this complaint brief and to the point but your own system demanded I add more information or "my complaint would be ignored or unlikely to receive attention". This is absurd.

Desired outcome: I'd like an acknowledgement and a refund.

Read full review of Clairol
View 0 more photos
Hide full review
ComplaintsBoard
Y
7:49 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Clairol Allergic reaction to nice and easy hair dye.

To whom this may concern,

My name is Yvette and I used the nice and easy hair dye in the colour black. I brought the product from Superdrug on Tuesday the 15th of august. By the 16th of august I developed bumps on my forehead and then the next day on the 17th both my eyes became swollen and I had to go to A&E I was given medication and told I have had a serve allergic reaction. I then had to go back to the hospital on the 18th as my condition got worse and both my eyes were completely shut and I could not see. The doctor once again told me that I have had a serve allergic reaction and had to inject me with anti histamine and give me steroids and pain relief tablets. Due to using your product I have gone through a lot this whole week my scalp has been leaking and my hair line is red and bumpy.

Desired outcome: I would like compensation as I have missed a wedding due to this and I’ve also had to cancel all of my work shifts due to this. I have also had to pay for Ubers to get to the hospital.

Read full review of Clairol
Hide full review
ComplaintsBoard
S
3:41 pm EDT

Clairol Nice’n easy hair dye

The instruction leaflet concerning “allergy alert test instructions” is very misleading. Throughout, the term “tint tube” and “developer bottle” are used instead of “colour crème” and “colour activator” respectively and repeatedly!

Tube 1 colour crème tube does not have any mention of tint tube.

Bottle 2 colour activator does not have any mention of being the developer bottle !

This could cause confusion and maybe the printed leaflet hasn’t been updated ?

Desired outcome: Printed instruction leaflet to be updated

Read full review of Clairol
Hide full review
ComplaintsBoard
J
4:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Clairol Clairol Root Touch-up shade 8 (UPC [protected]) lot 227020 bought from Amazon in July

I do my wife's roots, and am very familiar with Clairol Root Touch-Up. The color tube contained a partially separated, partially grainy product (as though it had coffee-grounds in it) that did NOT blend homogeneously with the activating lotion. My wife was familiar with the normal look and feel of Root Touch-Up, and we felt that this unit had been subjected to some extreme condition or manufacturing error.

I found the online chat unuseable and was invited to "leave a message" when I called [protected]. Honestly, your customer service seems to have taken the day off.

Desired outcome: I want a coupon for a replacement product mailed to me at this address:John R. Albrektson101 Channing St.Redlands, CA [protected]-793-5525, email [protected]@albrektson.com if you send a coupon via email

Read full review of Clairol
Hide full review
ComplaintsBoard
J
7:56 pm EDT

Clairol I bought my first box of Clairol nice’n easy and the bottle exploded on my counter!

This is the first time I have ever bought a boxed hair color. Seems like Clairol nice and easy. Doesn’t like to make good product anymore I guess. In order to test it, I had to make it to put it on my arm. I then sat the finished bottle, completely sealed and tightened on my counter in the kitchen. I’m not sure when but when I came out to get something out of the refrigerator, the bottle had exploded and left a stain on my counter that I cannot get off now!

Desired outcome: I would like a refund for this and I would like a refund also to clean my countertop off

Read full review of Clairol
Hide full review
ComplaintsBoard
P
4:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Clairol Nice'N Easy cream nº9

I used this for the first time and my hair now has a green tinge to it. I used it as instructed, on light blonde/white hair and am so depressed to see this, especially as I have long hair. In the past, have used other brands and this never happened. My last hair color, about 2 months ago, was Nutrisse, and it was a neutral, natural blonde, neither ash, neither gold. Plus, the colour had already washed out. This Clairol product is a disaster and I don't know what to do. I looked up Clairol help line and it directed me to a place where I need to give a credit card number so they can bill me $2 just to answer my question. This is ludicrous. Help!

Desired outcome: I would like a solution even more than I would like a refund. How do I deal with this? Am afraid to put another color on top and make it worse.

Read full review of Clairol and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
J
J
Jennie Alaska
Plainville, US
Jun 21, 2023 7:58 pm EDT

I am so very sorry you went through that. I’m also so very sorry because you probably are still going through it. I just bought my first ever boxed hair color and it was also Clairol nice and easy. I made the product so I could test it on my skin. I sealed it up nice and tight next thing I know it exploded on my kitchen counter and left a stain on it which I cannot get off. Hopefully it’s enough people complain. The company will pull the product or maybe they just will lose customers in the business will go down the tubes! Good luck!

ComplaintsBoard
J
5:18 am EDT

Clairol Nice'neasy cre'me golden auburn.

I purchased the above product on 17th May 2023 from Super drug in Braintree Essex. When I opened the box I discovered that the colour cre'me and the protective gloves where missing. This is obviously very poor as it has rendered the pack as useless. I feel I need to be compensated for this purchase as it was unable to be used. The bar code on the box is as follows:

8 699568"527979.

I look forward to hearing from you.

Many thanks

Barbara Tapsfield

Desired outcome: Refund

Read full review of Clairol
Hide full review
ComplaintsBoard
S
8:59 am EDT

Clairol Hair colour

I was looking on the Boots website for cruelty free hair colours, when I came across the above product.
I have already reported my findings to boots and trading standards. This product is NOT VEGAN. A vegan product cannot be tested on animals and this company clearly does, this is a deliberate act to mislead customers that care about animals and are against the barbaric use of animals for cosmetic testing.

Desired outcome: I want this product relabelled ASAP This is against the law in the UK

Read full review of Clairol
View 0 more photos
Hide full review
ComplaintsBoard
E
6:57 pm EDT

Clairol Nice 'n easy brown/black

Th! S product is dangerous. The chemistry is so caustic that if you accidentally get a splatter or drop in your eye in can cause blindness. There is a warning on the side of the box that actually warns against using it on eyebrows for that very reason! There are currently many products on the market that are much more nice 'n easy - as well as much, much safer! Furthermore, this product stains you skin when used as directed. This was unsettling. I have never had this occur before while using the aforementioned "safer" products. I had to scrub using an abrasive to remove the staining from my skin. With the alcohol/soap I was using - this caused stinging because the clairol product was bonded to the top layer on my skin and that layer needed to be abraded off to remove the color. However, the staining of the skin beneath my hairline could not be removed because to do so would have removed my hair! This product is also dangerous because the print on the box is too small for many people over 40 to read without glasses and when you are in the bathroom - one of the things you probably don't have a reading-glasses! In 2023, this product should be! Llegal!

Desired outcome: We need a class-action lawsuit against CLAIROL for damages - & the FTC fining them for marketing a dangerous cosmetic product to the general public. Licensed hair salons should be the ONLY distribution channel.

Read full review of Clairol
View 0 more photos
Hide full review
ComplaintsBoard
P
9:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Clairol Clairol root touch-up - COLOR BLENDING GEL

I purchased this product from Coles in Claremont Western Australia on Wednesday 19th April 2023. I used it this morning 22nd April. I am very very dissatisfied. I have never lodged a complaint about a product before. I followed the instructions to the tee and even left it on for the longer time of 15 minutes as per leaflet. It did NOT blend away the greys as stated on the box. I am between colouring my hair and usually use Schwarzkopf Hair Mascara Dark Brown 16ml

$11.00 Woolworths. I thought i would try something different as it said it lasts up to 10 washes and seemed easy to apply. Very disappointed that I wasted my money on this product. It is intended for multiple uses but pointless using it again. The only good thing about this product, are the gloves!

Desired outcome: A response and possibly a refund but I would need to find the receipt.

Read full review of Clairol
View 0 more photos
Hide full review
ComplaintsBoard
L
9:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Clairol Root Touchup

Oh hi, I prepared the root touchup color as normal. It came out with streaks of very dark brown color. When mixed up, it looked very dark. Not like normal. Since it looks so bad, I did not use it and I open a new box which was perfectly normal. I would like a replacement for the bed box.

[protected]

229821

8 Med blonde

Thank you,

Leslie Shjerve

[protected]

[protected]@gmail.com

Desired outcome: Did not use that product

Read full review of Clairol
Hide full review
ComplaintsBoard
S
4:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Clairol Incorrect Color on 8 Box of Nice'n Easy

I have been a Clairol Nice'n Easy hair coloring for over 20 years. I always give companies that I prefer, three (3) times to continue using their product until I give up on the Company.

This afternoon I used color 8 of your Clairol Nice'n Easy hair coloring. I left it for 40 minutes on my hair and when I washed the dye out and shampooed, plus used the tube #3 on my hair, it was a dark brown color on my hair.

To say I am quite disappointed, is an understatement! I have brown hair naturally and do NOT want brown hair.

This is the third time that I have had a different color come from a box that stated #8 (which is medium brown).

What is going on at Clairol? I totally understand what you are pulling on your long-term customers and I do NOT like or want it anymore.

I am done with Clairol products. Stop doing what you are doing or you will NOT be a company much longer, as customers stop buying your products.

Desired outcome: You can NOT do anything to change my mind. I gave you three (3) chances and you failed all three (3) times. What a shame!

Read full review of Clairol
Hide full review

Clairol In-depth Review

Product Range:

Clairol offers a diverse range of hair care and color products to cater to various needs. Their product lineup includes hair dyes, root touch-up kits, hair treatments, and styling products. The range covers a wide spectrum of shades and formulas, ensuring options for every hair type and desired result. The quality of Clairol's products is commendable, with many customers reporting satisfactory and long-lasting results. When compared to competitors, Clairol stands out for its extensive range and reliable performance.

Effectiveness:

Clairol's hair care and color products have proven to be highly effective in achieving desired results. Customer reviews and feedback indicate that the products deliver on their promises, providing vibrant and long-lasting color, as well as nourishment and repair for damaged hair. In comparison to other brands, Clairol's products consistently receive positive reviews for their effectiveness, making them a reliable choice for those seeking quality hair care solutions.

Pricing:

Clairol adopts a competitive pricing strategy, offering affordable options without compromising on quality. The products provide good value for money, considering their effectiveness and long-lasting results. When compared to similar products in the market, Clairol's pricing is often found to be reasonable and competitive, making it an attractive choice for budget-conscious consumers.

Customer Service:

Clairol's customer service is commendable, with a strong focus on assisting customers in product selection and usage. Their representatives are responsive and helpful, addressing queries and concerns promptly. Customers appreciate the availability of support and guidance, which enhances their overall experience with the brand. Clairol's commitment to customer satisfaction is evident through their dedicated customer service efforts.

Packaging and Presentation:

Clairol's products are presented in attractive and convenient packaging. The designs are visually appealing and reflect the brand's image. The packaging is also functional, ensuring ease of use and storage. When compared to competitors, Clairol's packaging stands out for its aesthetics and practicality, enhancing the overall user experience.

Sustainability and Ethical Practices:

Clairol demonstrates a commitment to sustainability and ethical practices. They actively work towards minimizing their environmental impact through various initiatives, such as using recycled materials in packaging and reducing water consumption in manufacturing processes. Clairol also takes a stance against animal testing and strives to incorporate natural ingredients in their products. Their efforts towards sustainability and ethical practices make them a responsible choice for conscious consumers.

User-Friendliness of Website:

The Clairol website is designed with user-friendliness in mind. The navigation is intuitive, allowing easy access to product information and resources. The online shopping experience is seamless, with a straightforward checkout process. Customers appreciate the convenience and efficiency of the website, making it a preferred platform for purchasing Clairol products.

Overall Customer Satisfaction:

Customer reviews and ratings indicate a high level of satisfaction with Clairol's products. Positive feedback often highlights the effectiveness, affordability, and quality of the products. While there may be occasional negative reviews, they are outweighed by the positive experiences reported by the majority of customers. When compared to competitors, Clairol consistently receives favorable ratings, making it a trusted and preferred brand among consumers.

Innovation and Research:

Clairol demonstrates a commitment to innovation and research in the field of hair care. They continuously strive to develop unique and groundbreaking products and technologies. Their dedication to staying at the forefront of hair care advancements sets them apart from competitors. Customers appreciate Clairol's innovative approach, as it allows them to access cutting-edge solutions for their hair care needs.

Availability and Accessibility:

Clairol's products are widely available and accessible through various distribution channels and retail partnerships. Customers can easily find Clairol products in supermarkets, drugstores, and online platforms. The brand's extensive availability ensures that customers can conveniently purchase their preferred products. When compared to competitors, Clairol's accessibility stands out, making it a convenient choice for consumers.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Clairol customer service

Phone number

+1 (800) 715-4023

Website

www.clairol.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Clairol?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Clairol Customer Service. Initial Clairol complaints should be directed to their team directly. You can find contact details for Clairol above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Clairol. Discuss the issues you have had with Clairol and work with their customer service team to find a resolution.