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City Optical Complaints & Reviews

City Optical - Ontario, Scarborough Toronto / Abusive behavior and violation of the OHR codes

Ro
Sep 12, 2014

I revisited this place to get my glasses done. I had already paid. The week-end part-timer of this place referred me to the Manager with her signature and date. When I showed the manager on a week-day, she threw the referral twice being rude and abusive, and finally by not reading it. The Optician came out and fixed the problem in two minutes. I saw the manager was simply abusing an immigrant 'slave'. (Pardon me). While leaving the store, I said, 'Bye'. No reply, I looked back, the stupid nefarious manager was helping another customer. The basic customer service says, "One...

City Optical - Ontario, Toronto / Wrong information, bad customer service

Bu
Aug 23, 2014

We setup an appointment City Optical and we four people, in a speaker phone, heard the conversation. During the conversation, I asked the person in the business, "What is your name?" She took few seconds to reply "My name is Edda". I knew she lied. After two weeks' wait, we went to the City Optical today, and found out Edda is Judy and the appointment is not for today plus other wrong information in their system. Well, mistakes happen but when we talked to another lady...the manager...she was rude...and empathy...can't expect from these heartless stupid incompetent. While leaving, I...