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Chubby Chico Charms Complaints & Reviews

Chubby Chico Charms - Rhode Island, Providence / DO NOT BUY FROM THEM!!!!

Kr
Nov 12, 2014

DO NOT BUY FROM THEM! WORST CUSTOMER SERVICE EXPERIENCE EVER! On Oct 14 I ordered 60 charms, wholesale from a person claiming to be Alana, after Jessey transferred me. I say claiming to be because yesterday I was told they doubted I was speaking with Alana... I clarified delivery time because I had a death in the family so was behind schedule, I needed to give my customers a time frame. I was told by Alana 7-10 days even for the painted. I was sure to double check. After two weeks I emailed asking for tracking information, since I didn't place the order online there was no way to see the...

Chubby Chico Charms - Kentucky, Providence / Charms - promised delivery

Kr
Nov 12, 2014

DO NOT DO BUSINESS WITH THESE PEOPLE I am usually very good about checking business out and this time I did not. I wished I had. On October 14, I ordered charms over the phone with someone who said she was Alana, after being transferred by Jessey because it was a wholesale order. We spoke about the delivery. She told me it would be 7-10 days even for the painted. I wanted to be able to tell my customers when they could expect the bracelets. Two weeks later I called for tracking. I got no response at all. Finally after almost a week, they sent a response saying that painted items have 4-6 week...

Chubby Chico Charms / Delivery

Pe
Apr 20, 2014

So incredibly disappointed. Ordered 4 Easter bangles about 3 weeks ago. The money was very quickly taken out of my account. Never received the bangles. Called Chubby on Thursday and they said they should be in on Friday. They were not. Called back Friday. Begged the company to overnight them because I wanted to give them out on Easter. Company said there is no way they would do that because overnighting them would cost $25. They were going to try to figure something out... And promised to call me back in 15 minutes. I confirmed my number with them and waited... No phone call back. I called...

Chubby Chico Charms - Rhode Island / BAD company

In
Oct 26, 2013

Customer service is non-existent. My order was incorrect and lacking about 80 charms! Was sent an improper tracking number. I sent the charms back, some broken even, and never got a refund or replacement. Email communication was scarce and turned to non-existent once they got the defected products back in their hands. They also use the name 'PEWTER CHARM SUPPLIES' but it's the same person and product simply working under a different name. They had a shop on etsy and as I am STILL awaiting that order to be delivered since Oct 10th... the shop closed and again, they won't reply to messages or return calls.