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Spectrum.com
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2.4 611 Reviews

Spectrum.com Complaints Summary

216 Resolved
394 Unresolved
Our verdict: Engaging with Spectrum.com, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Spectrum.com reviews & complaints 611

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Newest Spectrum.com reviews & complaints

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6:58 pm EDT
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Spectrum.com Spectrum communication

I was scam of a gift card that they promise me they scam me of getting services I order streaming and my bill triple the website saying one price and now they triple my bill bunch of thieves and ripoff I should listen to people to stay away from spectrum and there were right they are a bunch of ripoff and thieves I will cancel my services with then

Claimed loss: What the promise that they never deliver my gift card

Desired outcome: to resolve my issues and cancel my services and never get services again with those thieves and ripoff

Confidential Information Hidden: This section contains confidential information visible to verified Spectrum.com representatives only. If you are affiliated with Spectrum.com, please claim your business to access these details.

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12:21 pm EST
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Spectrum.com Delivery issues

I contacted sprectum on March 7, 2024 and started a new service. Asked for installation kit to be delivered on March 15, 2024. Email within one hour said it would be delivered March 8, 2024. Called back with much difficulty and person in sales said they would change delivery date. They did not. Fedex emailed that kit was being delivered on March 8, 2924 to an EMPTY house!

So I have written to spectrum and told them I am not responsible if it is missing!

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10:37 am EST
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Spectrum.com - Bundle

They dont deserve the 1 star. not sure why I stayed but they took the1 year promotion I signed up for away from me 4 months early and over charged me $200 and said it was a valued charge and cannot refund or credit sorry... I have spoke to every department and supervisor possiable and for everyone of them to tell me sorry nothing we can do. I actually had...

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Is Spectrum.com legit?

Our verdict: Complaints Board's thorough examination reveals Spectrum.com as a legitimate entity with notable strengths. Despite a 35% resolution rate on customer complaints, which invites a closer look, Spectrum.com stands out for its commitment to quality and security. Clients considering Spectrum.com should delve into its customer service record to gauge compatibility with their expectations.

Spectrum.com earns 96% level of Trustworthiness

Perfect Trust Endorsement: Spectrum.com achives 96% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Spectrum.com. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Charter.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Charter.com you are considering visiting, which is associated with Spectrum.com, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

The domain associated with Spectrum.com is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.

Spectrum.com website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Spectrum.com's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 35% of 1 complaints were resolved.
  • There was some difficulty in evaluating or examining the information or data present on the charter.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • We conducted a search on social media and found several negative reviews related to Spectrum.com. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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1:57 pm EST
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Spectrum.com - Spectrum internet/cell phone service

All of the below experience occured within the last 30 days, I do not believe I have ever encountered reviews of a company or service rated a one and so negatively. However, I do believe that is the proper overall rating for this company. I have not had any service provided by spectrum except for internet for many years. The only reason I have spectrum...

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1:17 pm EST
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Spectrum.com - New customer for mobile phone

On 10/31 I called spectrum to inquire about the wifi service, the agent, brittani asked who my cell phone service was with and how much I was paying. I told her and she stated they have better phone plans and went into detail about the service. One of the services she mentioned was up to 500 buy out from the previous carrier. Once we completed everything...

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2:49 pm EST
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Spectrum.com Charter 500mbps internet

Since getting this service almost two years ago and have not yet to get even close to 500mbps throughout my time paying 200 a month. The employees within the office close to me has been throttling hacking and allowing my info to be stolen. Ive had multiple calls into the office and have yet to get any truth from those who have been hired to make sure customers are not being taken advantage of with much illegal activity happening. They still have my phone number which that account has been closed for over six years. Its about time the law steps in and does an audit of their networks which seem to be easily hacked as well. Im not the only one who has seen how corrupt this company seems to be now.The photo below was taken since i talked to an agent but before that my speeds were like 2mbps for a very long time.

Claimed loss: over 2400 dollars theyve stole with not getting any good service

Desired outcome: They need to pay a fine for these actions and be under watch for the illegal activity which has accured.

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10:45 pm EDT
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Spectrum.com - Mobile device I did not need

We contacted spectrum to cut our cable service , because our bill for cable, internet, and 1 landline was over a month and we got talked into a streaming service around 8/30/23 kept us on the phone for almost 3hrs. and got talked into a bundle to keep us with spectrum cut or tv service off that night telling us we could go thru our smart tv and download...

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5:37 pm EDT

Spectrum.com Installation service techs.

My name is Carol Brady, Monday, September 25, Steven Henderson and a female trainee, came to my apartment (925 East Wells, Apt. 919) to replace a DTA with a new cable box. My appointment was scheduled between 10-11 a.m. They were only several minutes late because I was told by the trainee they were in the building making another call. It was almost after 1:00 p.m. when they left.

My problem, they did not put booties over their shoes and really dirtied my off-white carpet. I brought it to their attention and they acknowledged they should have covered their shoes.

I took pictures of the stains for Stanely Steemer. They gave me an estimate of $172.00.

I would like to know if I can be reimbursed to clean up their mess.

That you!

Desired outcome: Reimburse me for carpet cleaning.

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3:24 am EDT
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Spectrum.com mobile

My son who passed away suddenly in another state and tried telling that I have no way to retrieve his phone and asked that the remainder of the balance of his phone be removed from my account. They said that the only way they would write it off is if I was the one who was dead. In addition, I had a free line, which was then deleted from my account without my permission. When I said I wanted it back for legal reasons, they decided to charge me for it. So now I'm paying for a telephone line and phone for my deceased son. I'm not sure how much worse they people could be.

Desired outcome: wipe out the debt of the iphone that I've been calling you about since May and remove the new charges and give me my free line back.

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8:21 pm EDT
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Spectrum.com - Spectrum Store in Monterey Park, CA

I went in to return the cable box and remote control after deciding to cancel my cable service. I arrived and immediately signed in to enter the queue. Once I signed in, I saw that I was 5th in line. I sat and waited while I moved up to 4th then 3rd in line. All of a sudden, I received a message that I had left the line when I had not. I signed back in by...

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1:22 pm EDT
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Spectrum.com Cancel TV subscription

Wait until you try to cancel any service to see how rude and obnoxious customer service is. First you get put on hold for almost an hour. Then you are subjected to a sales pitch to keep the service and upgrade any other service you have with them. It should not be a bad experience like this to just cancel something. Now I want to look into a different provider altogether.

Desired outcome: Stop with the pressure and torture of stopping a service.

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9:10 am EDT
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Spectrum.com Spectrum tv

I don't understand why you can upgrade by the touch of a button.but have so much trouble downgrading or cancelling.i had this trouble with spectrum a couple years ago now my wife having the same issues you are on the phone for hours and accomplish nothing when you finally get to talk to them.they try to convince you to stay.if not you get put on hold or transferred eventually to get hung up on becomes a repeated cycle.tilnyou get very angry.i myself told them I wanted to cancel and they would up sending me an upgraded modem I didn't ask for and was then billed for that after spending days on the phone with them when I cancelled believe me it costed.my personal opinion is this is a very corrupt business

Desired outcome: we just want our cable cancelled like to keep our wifi and stream somewhere else

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4:21 am EDT

Spectrum.com New customer

New installation in July/August so as soon as we could get it set up we called, they scheduled an appointment then it was cancelled because the outside needed to be finished like I told the lady on the phone but she wouldn't listen she was just worried about pushing their cell phone plan that I DONT want NOW I have no internet cable was cut from the pole because the guy that installed the fiber line just laid it across my driveway down the yard to my house. The people were supposed to come and bury it never showed up or called. I came home yesterday I have home and the internet was cut and 20 feet of cord is missing

Desired outcome: reinstalled and the cable buried in the yard not just laying around

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9:16 am EDT
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Spectrum.com Spectrum speed discrepancies between customers with same package.

My reliability have been good, but I very disappointed in the management of a new feature roll out.

I was trying to get my Internet Ultra (500 down/20 up) moved over to the new Internet Ultra Symmetrical (500 down/500 up) that is the same price I am currently paying.

I was told that package was ONLY available to new customers.

Existing customers cannot get symmetrical internet at this time. Are you kidding me?

I'm paying for inferior service to what a new customer is getting. When will my service be moved to the 500/500 speeds? This is very poor planning and customer service on Spectrum's part.

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F
FATMAN WALKING
, TO
Oct 30, 2023 11:54 am EDT

File a complaint to the FCC they got in trouble for this problem before.

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6:55 pm EDT

Spectrum.com Streaming video

When a person has the TV channel on CBS News(IP-123) the internet does NOT buffer, yet, when a person has the TV on LiveNOW from Fox(IP-123) or NewsMax TV(IP-124) all it does it buffer. So disappointed that even Spectrum only values the lefts way of life. Can't image any other reason other then it is intentional on Spectrums end. Happens constantly, today is 08/08/2023. Imagine, right now it isn't buffering but there is no sound

Desired outcome: For everyone to be treated as equals and Spectrum fixes the problem.

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red white and blue
, US
Sep 16, 2023 12:37 am EDT
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same thing happens using a cable box ch 41 fox news buffers or freezes/tiles or digitizes but you can bet cnn and msnbc will ch 40 and 42 will be playing pefectly everytime and they do.Funny thing its not the left wingers that pay their bills .

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6:12 pm EDT
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Spectrum.com Internet service

I called Spectrum to cancel my services on the 30th of July, but to my surprise, my services were cut off on the 29th at approximately 6:08 p.m. The customer service department failed to tell me that it would be cut off prior to that because of the new billing cycle, even though in the notes it says the 31st. They do not charge prorated charges or anything like that, as I was told in the beginning and on the last phone call. My concern is the lack of communication. You should always be upfront and tell the customer, Hey, these services, sir or ma'am, will be cut off prior to the date, and they never did. For a company that prides itself on communication and working with people I see otherwise in the future, please notify customers prior; it goes a long way. communication! I would have made other plans if I could not have done that through my cell phone provider.

Desired outcome: Communications letting them know prior before the long list of rules or obligations.

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11:00 am EDT
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Spectrum.com Cable tv signup issues

I got a card in the mail advertising Spectrum's Choice TV service. I called the number to sign up. I was transferred to three different reps, all of whom pressured me to sign up for more services. I spent almost a full hour on the phone with these representatives. No matter how much I repeated that I only wanted the Choice TV service, they all continually pressured me to sign up for other services. I finally just hung up on the last rep.

Two days later, I received a large shipment of five different pieces of equipment, including instructions to install the Spectrum App for assistance with installation. I also received an email telling me to install the equipment. All these devices were far, far more than I wanted or needed. I packed it all back up, and had to spend a lot more time creating a FedEx account to print a return label.

I went to the Spectrum website to cancel my order but found *no* information regarding canceling an order. There is also no way to file a complaint on their site. You have to call them.

I returned the shipment the next day and called Spectrum to cancel any and all of my orders. I was put on hold for 15 minutes, then transferred to two more representatives. Both tried to pressure me to sign up for multiple services. I had to repeat, *many times*, that all I wanted was to cancel my order(s). Finally, after about a half an hour, I was able to get them to acknowledge my cancellation. I was told I'd be emailed a confirmation, but I never received such an email.

This all proved to be an immensely frustrating, time-wasting nightmare. I will never again try to sign up for anything with Spectrum.

Desired outcome: A full apology would be nice, but I won't hold my breath.

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4:49 pm EDT
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Spectrum.com buy out

Spectrum is a fraud. I called to get service and they explained that currently they do not have any services available in my area but they would like to have services in my area. So they asked if it was okay to would like to send someone to do a survey on my property. Once the survey returned they said they can proceed with construction and needed my permission. I stated yes because they promised they would buy me out from my current contract with Xfinity to then be able to switch over to them. When the construction was completed. I called Spectrum to start my services and asked about my buy-out.

I wanted to make sure they would pay my termination fee with Xfinity. The representative stated that he apologies but that I do not qualify for a buy-out.

Desired outcome: For Spectrum to pay for my termination fee as promised.

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9:55 am EDT
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Spectrum.com Spectrum lines not buried for over a month.

Spectrum ran lines after three houses were without internet because your digging contractors cut our lines when putting in other lines. These lines have been in the yard since the end of May 2023 and it is now the first of June. There are lines in the yard the length of a football field. One side of the drive has two lines the other side has four lines. Someone came while we were on vacation and buried one line but it looks like they ran additional lines too. A Spectrum worker came out on May 14 to look at the situation. He could not figure out the situation either and stated he took pictures and sent to someone. He did take up extra wires that were here. Your digging contractors keep giving me different dates to come and bury lines. I do not think they know what to do because of the excess lines someone ran. Please, Please someone come and look at this mess. I am ready to cancel and go back to ATT. Thanks Brenda Riecken

Desired outcome: Come bury these lines so we can mow our grass.

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7:01 pm EDT

Spectrum.com Price keeps going up.

They nickel and dime you to death. They kept raising my TV bill and my cable box rental price and was paid off years ago. There a scam company. They will rob you blind. I am glad that a new wireless company will be coming to our area and will charge us $80 a month with phone where spectrum charges me $104 a month. I'm just tired of the way they try and get more money out of you.

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Update by FATMAN WALKING
Oct 30, 2023 11:56 am EDT

File a complaint with the FCC they get after them. I got 5 calls 4 letters before I got nothing.

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