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carpartswholesale.com Complaints & Reviews

carpartswholesale.com / Defective part

Dr
Mar 16, 2013

Ordered a fireside catalytic converter for my Ford from them. Brought it to Ford to have it installed. After installing it and trying to put my car back together the mechanics at Ford realized that the casing on the part was too big and they were unable to complete installation. Ford had to put on my old catalytic converter and I got stuck with a labor charge of $635.00. When I called Car Parts Wholesale I was transferred all over the place and when I finally got through to someone after 2 hours I was told the part should fit. I sent them the mechanics report and after weeks of going back and...

carpartswholesale.com / You are paying a lower price for no customer support

Ni
Jan 2, 2012

Positive: Super Cheap Prices Negative: Poor customer service, Ordered a part for my car and the description says it fits my car but...It does not fit at all. They refused return because it was past the 30days of purchase. When informing them that the product does not fit their description, the customer service rep told me "I can not help you with that". Long story short your paying a lower price for no customer support. MAKE SURE your a 100% it fits/compatible before you vehicle." Filing with my Credit Card company now. It is a Pain, but i am not going to pay for something that I did not order/does not fit description.

carpartswholesale.com / Ripoff

Al

I order upper door halves for my Jeep. I went to their website, I found them, I chose the right color and placed my order. The next email I got from them stated that they had shipped my order, in the email the part was the wrong color. I called them up and tried to stop the order, but they said it had already shipped and I would have to return it in order to get the right one. I said I wanted to start the return now so that I could send the part back as soon as I got it. They stated that there would be a 10% restocking fee, even though they sent the wrong part. I got the part got the RMA sent...