Carnival Cruise Lines
reviews and complaints

We just returned from our Alaskan Cruise on the Luminosa which was one of our Best with Carnival! The Ship was beautiful and extremely clean, the Service throughout was outstanding, Entertainment and Music onboard was some of the best, so why did I not receive a Survey from Carnival?

I have been everywhere online to tell my experience, even the site that Carnival told me to go to and have not been able to successfully give a review.

As we first got onboard, a Waiter, Neemark, in the Dining Room ran over, hugged my wife and welcomed us...even remembering what our dining preferences were from 6 months ago...He made our dining experience the finest ever on this Ship and I felt I had to get the word out, also our Stateroom Attendant, Amardeep, on his very first contract, was so attentive, professional and always with a smile...so here I am on the Complaint Board only complain that I have not received a survey sharing my Wonderfull Experience and Compliments...Thank you Carnival

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Me and my 7 friends went on a Carnival Cruise Lines trip and I gotta say, it was a bit of a mixed bag. I booked a suite (room #9262) and pre-purchased some goodies like wifi, bottled water, soda, Seagram 7, chocolate covered cherries, and a Carnival branded thermos to be delivered to the room. But a few weeks before the cruise, I got an email saying I had a balance due on my account. I checked the site and saw that vacation protection had been added, which I definitely didn't do. Luckily, my Carnival booking rep was super helpful and got it sorted out.

Then, just two weeks before we left, I got a text from my Discover card saying I had a $292 credit. I had no idea what it was for, and neither did my rep. After some digging, I realized it was for my pre-purchase of wifi and other items. So I contacted the FunShop, but they told me the thermos was no longer available and canceled my whole order. I was pretty annoyed, but they said I could still get the wifi at full price. Not great customer service, if you ask me.

On the last day of the cruise, I got a printed copy of my invoice and everything looked good. But then I checked my account later and saw they had added a pool towel charge. I had an extra towel in my room, so I assumed that was it and returned it to customer service. They took the towel and said they credited my account, but when I got home, I saw they had increased the original invoice charge by $30 for a pool towel I never even got. Not cool, Carnival.

Overall, I was pretty disappointed with the customer service and practices of the FunShop and pool towel charges. This was my third and final cruise with Carnival. If they're gonna treat me like that, I'll take my money elsewhere. It's a shame for my booking rep, who was great, but ultimately, I gotta do what's best for me. We have a big cruise planned in June 2024 on Icon of the Seas, so hopefully they'll take better care of us.

Me and my husband are avid cruisers, we've been on 18 cruises all over the world and we were excited for our 19th with Carnival Splendor from Sydney to New Caledonia and Vanuatu. However, our experience with Carnival Cruise Lines was far from satisfactory.

Firstly, when I purchased the tickets for two couples on March 23, they were sold to us with wrong and missing information. Additionally, they gave me two cabins with single beds on top of each other. I called several times to have this fixed and was promised that they would add a comment to my profile and fix it when I arrived at the ship. I asked for it to be sent by email and received proof. However, when we arrived at the cruise, my husband forgot his passport in the suitcase and the subcontractor persons in the port pretended to look for it but never did. They kept losing the information and sending people to look for it to no avail. The team leader, Brownue, treated us like delinquents and blamed us for the situation. She pushed us to resign from the trip and sign off, making her life easier and not caring about us. There was no sympathy and we were taken away from the port with the security team as if we had robbed them.

My friends were upstairs on the ship and saw the suitcases. They called security and got my husband's passport, but Brownue did not care and wanted us to leave. We were then called by a Carnival personal to collect the passport, but they were not able to give us our suitcases. They took our belongings and my suitcases were still in the shop till today, even though we were supposed to be coming home. No one called and we still haven't received them yet. They even opened the suitcases in our room with my friends as witnesses, touching all our belongings and making a list. My friends couldn't believe it. Not only that, but they ignored my complaint email sent ASAP to them after several phone calls to Josh. My friends presented the email to the room I got it since March, but they did not move them from that room at all. It doesn't matter what they said and promised, it's not correct at all.

In addition to us, another six families were affected. It means we pay salaries to the wrong people and we take the wrong ship name Carnival for sure. I got the conclusion that the ship was over the numbers and they need to get rid of people, but in the meantime, it's your fault, not theirs. There was no sympathy, no phone calls to address our complaints, they just took our money and left us to find solutions ourselves.

Hopefully, if you got it wrong, you fix it. If not, stop doing what you do to people. It's not right and your name is a shame!

I've been on a few cruises with Carnival before, and they were all amazing. However, my recent experience was so terrible that I will never sail with them again. It's no wonder people call them the 'walmart' of cruises. The service, food, environment, and overall experience were all disgusting. It felt like a complete scam.

There were hate crimes, misleading information, lies, and more. It was straight up robbery. We were blamed for causing a ruckus when there were a number of children running in the hallway and knocking on cabin doors. We were denied drinks because I look young, even though I am 22 and paid to be on this cruise. My little sister was mis-gendered multiple times because of her short hair, and then staff mocked and made fun of her when she told them she was actually a girl.

On top of that, we were charged $150 per person for hitting my vape once outside on the lido deck. This was before I was aware of the smoking areas. There was no warning, no redirection, just told me I was getting fined for smoking in a non-smoking area. Keep in mind the smoking area was always constantly full. What a dumb rule on top of the million other unbearable things on the ship. I understand that a lit cigarette may become a problem, but not my vape, especially when others around us were also vaping. Nevertheless, I am naturally a rule-follower, so I assumed I was in the wrong, since there are posted rules about smoking. But to charge my whole group $150 each for MY mistake? Absolutely outrageous.

The smoking section was not the only area that had no room for guests- it was pretty much the whole boat. There were no places to sit, eat, or relax. People held their belongings in the seats to save them for themselves, and staff did nothing about it. They encourage tipping, but the bar and everywhere else already takes 18%. I spent $700 on drinks and only got tipsy once. They short you on alcohol if you look young, and not to mention how racist most of the staff is to Americans and white people in general.

I witnessed multiple underage girls sitting at the bar while creepy older men bought them drinks. The priorities of staff and security are twisted and appalling. The food was awful, and every single thing is overpriced. I didn't pay for a boat ride to Puerto Rico. I paid for a luxury cruise that was actually nothing close to luxurious at all- with children running around like it's some sort of daycare. You don't get your money's worth, better off flying to the destination you'd be travelling to.

You can't even communicate with the passengers you arrived with without paying $5 on their stupid app. Water is another $4 unless you don't mind drinking the same water they use for your toilet. I see why they call it Carnival, nothing but a boat full of clowns.

I had planned this trip with my family before the pandemic hit. It was supposed to be my mom, dad, mother-in-law, and me on our first cruise together. Unfortunately, my father passed away during the pandemic, and we decided to take the cruise on the anniversary of his death to honor him. We chose to book with Carnival Cruise Lines and rebooked on the Carnival Conquest.

I have been cruising since 2002, but I have never purchased an excursion before. However, this time, I decided to do some extensive research and chose an excursion that would be suitable for the elderly members of our group and my husband, who had recently undergone surgery.

When we arrived at the port in Cozumel, we were all feeling a bit queasy from the motion sickness. At first, we weren't sure if we should go on the excursion, so I spoke to the quest services to find out if we could get a refund. Unfortunately, we were told that we wouldn't be able to get a refund for not going. Despite this setback, we decided to go on the excursion anyway.

We were thirty minutes late, but we eventually met our tour guide, CG. He was very understanding and told us not to worry about being late. He even promised to make sure we got our thirty minutes back. However, the short walk to our van turned out to be quite a distance, and we were all tired and dehydrated by the time we arrived.

To our surprise, there was no water provided, even though the excursion description stated that there would be. When we mentioned this to CG, he took us to a store to buy some. He even offered to pay for the water himself and said that Carnival would reimburse him.

CG asked us where we wanted to go, and he made some suggestions. However, as we got on the road, my motion sickness got worse, while the others were feeling better. We eventually made it to the beach, but I was visibly ill. CG suggested that we discontinue the tour and go back to the ship. He assured us that we would get a partial refund and that he would take care of everything. My husband signed a form, but I was too sick to notice that he didn't get a copy.

After resting up on the ship, I contacted guest services to inquire about the refund. Unfortunately, I was told that nothing could be done until they heard back from the excursion company. I spoke to the manager of shore excursions the next day, but he told me the same thing. I was also informed that my husband's form was not received.

A month later, I received an email from Alexandra Voutsis, who requested the last four digits of my credit card used for my sail and sign account. I provided the information but also informed her that I used a different credit card for my excursion purchase before the cruise and sent that number as well. A month after that, I received an email from Tiffany Brown denying my refund request. It was a standard message that used the same lines that quest services did on the ship.

I was very disappointed with the way Carnival Cruise Lines and the excursion company handled my situation. I felt disvalued as a customer, and I no longer wish to cruise with them. It's a shame because we had planned to go on a cruise to Hawaii with ten other family members.

Me and my boyfriend were so excited to go on the Valor on 9-9-19 8TNG16. But when we arrived, we were told that my boyfriend had the wrong I.D. We were directed to the side where we watched the lady walk to the corner and say something to 4 ladies in the corner, come back and continue to check people in. The 4 ladies just continued to talk amongst themselves. We waited for a good 20-30 minutes and still nobody came to help us. We had to ask again to be helped. The same lady walked over to the same 4 ladies, said something. We continued to wait another 10 minutes before one of the 4 ladies came over and brought us upstairs to customs.

Again, we were told that my boyfriend didn't have proper I.D. and were handed a piece of paper with the # of who to call from our state. He called the # and was put through our Secretary of State, and talked with Terri. Terri informed him in their records he had an enhanced I.D. and they sent him the wrong one. She talked to the customs agent and explained it was a mistake on their end, and asked what she needed to do to get us on the ship. Terri was told they needed his birth certificate faxed to them within 10 minutes. As we were being escorted out Terri called and said she just faxed the birth certificate. They wouldn't let us back upstairs nor would they help us in any way other than handing us a card with Carnivals #.

We called and asked if we could get a shuttle, since the ship would be in the Mississippi for hours and the documents were literally in the fax machine upstairs. We were also told we had more time because 15 people were on a delayed flight. Carnival told us our only option was to meet the ship in Mexico, but we needed the ship's permission to board. We said yes, please let us know what we need to do, we were traveling with at least 14 other family members for 3 birthdays. This was Monday at 4p.m. We needed to be in Cozumel by 4p.m. Wednesday. We were never contacted by Carnival until Tuesday afternoon, after calling them several times.

My boyfriends parents were on the ship talking to customer service. We were told we had permission to board the ship in Mexico as long as we had our passports, which at this point the Passport place in New Orleans was already closed. I talked to the lead department at Carnival today and was actually told we were never given permission to board in Mexico, but was we were, I talked to them myself and talked with an Erica. We feel Carnival and the customs department dropped the ball at several different times. We missed something that we never will get back. Not only was this a huge disappointment for my boyfriend and I, but his entire family on the ship.

We feel like we should be compensated in some way, at minimum vouchers. When I talked with the lead department today we were denied and given this site to write a complaint. We feel this could of all been avoided had we were brought to customs right away instead of waiting 45 minutes, at the bare minimum a shuttle to the boat while in the river since we had the proper documents before the ship even left. They left us stranded in a place we don't know and literally shut the doors on us. It was an absolutely devastating experience.

I wouldn't recommend this cruise line to anyone, ever. The way we were treated was unacceptable. We hope that Carnival Cruise Lines will take responsibility for their mistakes and make it right for us.

I recently booked a cruise with Carnival Cruise Lines for 09/18/2022. I paid the full amount of $223.37 due to the sailing date. However, on 10/17/2022, a representative issued a $100 credit to my balance due to a previous cruise cancellation because of COVID in 2022. The total cruise cost prior to balance was $3323.27.

On 10/04/2022, I received an email of a $73.27 refund. I called for clarification on the refund, and they informed me that my entire cruise was canceled due to a lack of final payment. This was extremely odd to me because I had paid the full balance at the time of booking. I had to speak to several representatives, none of whom were helpful or understanding. One representative, Shemela (resolutions), was particularly unfriendly, horrible, and lacked compassion. She made it seem like it was entirely my fault that they canceled my cruise, even though it was a credit error from the representative that booked me originally.

I repeatedly explained that it was not my fault and that I had paid the full balance in order to book the cruise. As a customer service manager for a dealership resolving customer issues daily with value exceeding $30,000, Shemela's approach to my concern was tasteless and unpleasant. I requested her manager, but she stated that she was a manager and that there was nothing she could do because the ship was fully booked.

After going back and forth with her, I requested a higher manager. Stacy (Executive of resolution) clarified that it was an error. She informed me that the cabin I selected was not available and that the cruise was booked. However, she would try her best to get me back onboard. She was able to rebook my booking, but unfortunately, I still had to pay the $73.27 they refunded to safeguard my rebooking.

I had to call back within 2 days to ensure I had a stateroom. After several representatives informing me that the cruise was booked, Stacy was able to make the situation right. To say the least, the entire experience was horrifying and unnecessary. She issued a $100 credit; however, that clearly was not enough due to my experience with more than five representatives. I had an $100 promotional credit already applied at the time of booking. The emotional distress it caused was draining.

Although I was never looking for any incentive prior to this incident, I personally believe that after hours of attempting to rectify the situation, I should have been compensated with a free booking. My sail date was a week away, and instead of being overjoyed with excitement, I was vastly stressed. This was my first solo cruise for my 32nd birthday.

My onboard experience was amazing, despite someone stealing my cruise card and buying $100 worth of pictures. I had to go to guest service, who called the photo manager. The photo manager asked a photographer to come and verify that he did not take my picture. That was very embarrassing, and it was almost like accusing me of lying. I was in a state of panic worrying if the thief would spend more money. The photographer confirmed that he did not take my picture. They refunded the amount to my cruise balance and reissued me a card.

I figured since we took photos at check-in, my picture would be associated with my cruise account, and no one would have the ability to use it. However, I guess it was not due to someone fraudulently using my card. I have cruised with Carnival several times, and this was by far the worst experience. All the employees on board were amazing, and the food was great.

My husband and I recently went on a Carnival Cruise and unfortunately, our experience was far from normal. We tested positive for COVID-19 while on the cruise and we believe that the virus was already active in our cabin when we arrived. We were in a group of 17 people, but we were the only ones who developed symptoms. By the third morning of breathing the air circulating in our cabin, my husband woke up feeling stuffy. We assumed it was because I had adjusted the AC temperature the night before. However, by Wednesday evening and Thursday, we were both sneezing and coughing. On Friday morning, we decided to notify the medical staff about our symptoms. A staff member came to our cabin with a COVID test and we tested positive. We were then quarantined to our cabin. We believe that we contracted the virus during the cruise and we were disappointed that we were charged for medication to gain comfort. We would like to be reimbursed for these charges.

During our quarantine, we had to use room service for breakfast and it was horrible. Everything arrived cold and the French Toast was unbelievable. It consisted of two blocks of bread that were approximately three or four inches thick and saturated with oil. Lunch was no better as the grilled sandwiches and fries were cold. Dinner was also disappointing. The only edible things during our quarantine experience were the wings and banana split that were delivered after dinner on Friday night. Breakfast on Saturday morning was cold and coffee was delivered with no cups.

We think that Carnival Cruise Lines should address their casino protocol to offer guests the option to designate a person on the cruise to act on their behalf if a friend or family member must be quarantined during the cruise. We experienced having to deal with this situation and we believe that the average guest doesn't want to wait four to six weeks for a check to be mailed. Because the casino manager wouldn't give clearance to the person in our party to cash out our casino money, my husband had to get dressed and go to the casino to cash out his money. This should not have happened and the casino manager's actions caused other guests to be exposed to the virus. We find it hard to believe that when an isolated situation occurs, management cannot make a decision to accommodate the needs of the guest. It was very easy to verify each person involved, as we were even registered on our booking as friends.

We were told that our pick-up time for debarkation would be approximately 9:30 to 10:00 am. However, security came at around 10:45 am with no additional help to pick up our luggage. When we arrived at the exit point, they were trying to escort us onto the pick-up area without our luggage. We had to demand answers about our luggage. When they finally got our luggage to us, it was sitting outside the ship piece by piece on the ground in front of us (four suitcases) and there was still no equipment to assist us with transporting our luggage to the pick-up area. This was ridiculous and we were very disappointed with the way we were treated.

We find it hard to believe that this is the manner in which guests are taken care of after contracting the virus while aboard a Carnival Cruise. This was our fourth cruise since the pandemic and we were soon to have platinum status. This should be proof enough to indicate our trust with Carnival Cruises during this era of the pandemic. However, your actions in handling our COVID case while aboard the ship were very discouraging. Our experience with the Carnival staff (security and medical) during the process of debarkation was very unprofessional. We hope that Carnival Cruise Lines will address and handle this situation accordingly.

Sincerely,

Mr. and Mrs. Byron Copeland

Me and my fam decided to take our first ever cruise with Carnival Cruise Lines as a graduation gift for our son. We were so hyped to share the news on social media, but we got mixed feedback from our friends and followers. I wish we listened more carefully to their warnings. We booked our cruise four months in advance and paid in full, adding insurance and drink packages for everyone. We got the Cheers package for the adults and the Bubble package for the three under 21. We thought this was standard, but the customer service fooled us. They were responsive until we paid in full. After that, it would take days or even weeks to get a response. We had to call customer resolutions three times just to get in contact with someone from Carnival. Then we realized that everything that was told to us and in the email was not as it appeared.

Our rooms were booked as we paid for and selected, but they would have assigned us to a room despite paying $69 per person to select our own rooms if we hadn't called. Then our Cheers packages (as it said in the email) somehow were all Bubble packages. Now when you buy Cheers, it automatically comes with Bubble too. On our first cruise, we were not sparing anything. We booked a balcony for us and an ocean view for our children. We booked on the 10th Floor (Lido Deck) on purpose with our children on the 9th floor. Because all this was taken care of, we disregarded the lack of service received after full payment was made as an exception rather than the rule.

When we boarded, everything was horrible. First, my kids were on floor 4 or 5, which made them very sick. We waited 40 minutes in line for customer service to only tell us we had to wait. So we did. Then our luggage, which we paid and tipped to be tagged, wasn't at our doors. All of our luggage! We went back to customer service when we noticed several bags outside along the line for customer service. We assumed it was people's luggage waiting in line. When we got to the customer service desk, they had no idea where our bags were despite giving them receipts and tags that we were given right outside the ship before we boarded. We spent 20 minutes waiting, and we noticed those group of bags never moved. Then we noticed, oh crap, that looks like our luggage, which has been sitting outside the customer service door for 1 hour now. While we were up there, we told them we found our bags, which they had no idea were at the front desk the whole time. Okay, we are okay at this moment. We asked about our kids' room, and we were told it would be ready before dinner. Dinner was about an hour away, and we checked at the front desk again. They then changed my kids' rooms to the 8th floor (not the 9th we paid $69 per person to select our own rooms). When we got to the room, there was one king bed for three kids. I asked if our room could be set up the way we requested when booking with twin beds and a pull-out bed. Remember this cruise line charges you per person in the cabin. Rather than apologize or make it happen, the manager wanted to argue with me that it wasn't their fault and we did not advise him. It got bad to the point I had to pull out an email to show him my confirmation. He told me that it didn't matter what my emails said (despite these being reservations and confirmations) it only mattered what they can see on the screen, which was complete BS. Now I am getting heated. We changed rooms only to find out our Cheers and Bubble packages were taken off. We went back only for them to tell us it was because of the room change. No apology, nothing. We had to stop enjoying our vacation and bring all keys to the customer service for them to correct. Again, nothing but attitude from the MANAGER. The rest of the trip was okay. Not the experience I was expecting for the first-time cruise. The rest of the staff had great customer service, and we had no problems with the servers.

To make matters worse, I made a complaint with customer service after the trip, and it was the worst, most passive, horrible response I have ever read from customer service resolution. We have been on two additional cruises with other cruise lines such as Princess and Royal Caribbean, and they both were better than expected.

We've been on a lot of cruises, 42 to be exact, and 19 of them have been with Carnival Cruise Lines. We have some great memories with Carnival, from traveling with friends to traveling with our children when they were young and now with families of their own. We remember when Carnival was at its height of popularity, with unique boats that had larger than usual rooms in the industry. The food was always delicious and abundant, the entertainment was fun and varied, and their casinos were huge. However, things have changed over the years.

We've noticed a decline in the ships as they've aged. It seems like Carnival has their best staff on the newer ships with better leadership. So, we've started to only sail on Carnival's new ships, but even that doesn't offer a good experience anymore. A few years ago, we went on the Breeze, a new ship, and had a great experience. We thought maybe we would go back to Carnival more, but not anymore.

Recently, we went on the Carnival Vista with a family of seven, including three children ages 1 to 9. The entertainment was outstanding, including evening musicals and a Dr. Seuss character breakfast. The Cruise Director, Matt, was the best we've ever sailed with. He was everywhere and led everything, starting the sailing with dancing and music at the pool area. Young and old on three full decks looking down joined in. It was by far the best sailing ever. Most people just went to the decks to watch the boat leave port, but ended up dancing, laughing, and smiling. Our cabin steward did a great job, but unfortunately, we were told by him that they were cutting the staff (keep in mind this is a full boat) and each team of two stewards would now be responsible for 32 rooms. I can imagine the Norwalk Virus will be an unwelcome effect from this cut back.

It gets worse from here on. As a family, we dress up and attend the main dining room. The food was poor, and the wait staff just seemed to be going through the motions and not very well. You might think we would develop a rapport with waiters since we were there every night, but they made no attempt to connect with us or the children. Our children are used to dinners out and are well-behaved and stay seated from start to finish. They have had great staff over the years, but this staff confused them. They wouldn't really talk to the children at all, nor did they try to tailor service to accommodate their age group.

Next, there was no bar service! If we wanted a drink, we had to find a bar on the way to dinner to get a drink to bring with us. I tried to have our waiter get me a glass of wine, but I got it when I was having dessert. Also, bar waiters poolside were hard to find. We saw three our entire week! We had to go up to the bar ourselves. I don't know if this is the result of people buying the drink packages and Carnival wants to avoid having the liquor available or what the issue is. There is a self-service draft beer where you have to swipe your card and pour up your own draft. It seems like they have cut back their staff at the lido buffet too. Tables are full of dirty dishes, and tables going out to the pool area are especially dirty. The staff seems dulled and leads me to conclude they are less than happy at their jobs.

I know times have changed. Years ago, there was a nightly midnight buffet night, then only one every cruise, then a buffet luncheon once a cruise, and now nothing. Room service was available free 24 hours with the full menu, but now the menu decreased after eight, and there is now a service charge after 11! Lastly, the casino. They have a non-smoking section, which means nothing. The smoke is so thick and floats into the main dining room. It smells like an overfull ashtray. I was a smoker for 35 years, but this is ridiculous. It's the only cruise line that I am aware of that still allows smoking in the casino. So, I think possibly smokers choose this line because there is still smoking, and there is A LOT of smoke!

It's difficult to demonstrate the decline of this cruise line, but I hope I was able to portray some of the issues. One last tidbit, it probably seems small to most, but my granddaughters look forward to finding a chocolate on their pillow every night, and as you may have guessed by now, they were disappointed.

I recently went on a seven-day cruise with Carnival Cruise Lines, departing from Tampa and visiting Grand Cayman, Roatan, Belize, Cozumel, and returning to Tampa. I must say, my experience was far from pleasant.

Let's start with the ship itself, the Miracle. It was a rusty old bucket that should have been scuttled a long time ago. The crew was nasty and the food was slop. I even brought some back to my dogs, but they refused to eat it. The cabin was a cesspool of bacteria, and I had to fight every day just to get some scraps to eat. The crew treated us like children, herding us like sheep and talking down to us. It was a truly miserable and disgusting experience.

But that's not all. Our cruise got cut short by a day due to weather conditions that never even materialized. Carnival had the audacity to cancel the cruise and tell us it was for our own safety, but how is dumping 2000 people in a port with no available hotels, flights all booked up, gas stations running out of gas, and in the path of a hurricane, safe? We were 1500 miles away from the hurricane and heading to Cozumel. Instead, they rushed us off the ship like prisoners and blamed us for the cancellation. It was all about the money for them.

The captain and his cronies even had a Q&A session to sell this idea and avoid a mutiny, but they had very little answers. It felt like they dug the captain up from Davy Jones' Locker. The guest services were rude and unhelpful, and the food at Horatio's Lido Cafe was terrible. The Bacchus Dining Room was decorated like a horror show, and the food was small, gelatinous, and cold. The drinks package was a waste of money, and the entertainment was terrible.

The cabin staff was also a nightmare. The maid kept barging in even when I was in the shower and naked. She even put an extra layer of filth around the shower every time she came in. The Dr. Frankenstein's Nite-club was a disaster, with fights and riots breaking out.

The only high point was getting off the boat and away from Carnival for a few hours each day. I wouldn't recommend Carnival to anyone. They don't care about their customers, only about how much money they can make. If you're thinking about sailing with them, I suggest you stay away.

I booked an interior stateroom deck 1. Was offered an upgrade to interior stateroom deck 9. Both rooms are 2 twin/king. I accepted the upgrade. After researching my new deck and stateroom I found out the new room is an aac room. Ambulatory Accessible. And the room design is for the two twin setup. Meaning the bed is not fully accessible set up as a king. Only two twins. It’s my partner and I cruising so we want a king. But now we will have to climb from the bottom of the bed to get into bed. As there is only access to one side of the bed. This is definitely an issue and I feel like the “offer” was extremely misleading. Customer service is telling me there is nothing they can do about and I’m stuck having to climb in and out of bed for 5 days on what was supposed to be an amazing vacation.

Booked on sunshine

March 2 2024

5 day Bahamas cruise

Room 9137

We cruised on the Mardi Gras on Dec 16,2023. We carried a Steam Clothes Press in hand. The people handling baggage told us that we could carry it on board. The baggage told us that security would confiscate it and that we would recieve paperwork to claim it when we returned. That turned out not to be true. We recieved bad information. Security told us that if we had had the item in our handled bags that we would be given a receipt for the item but, sense we brought it through security we would not get it back. To add insult to injury when we returned to port, lots of irons and steamers outside waiting to be claimed. There were about 20 steamers and irons on a table outside the Terminal on a table with claim tickets on them.

I feel all of us should have been treated the same. I think that if some of us could not have gotten our property back then all of us should not have been able to. I feel that we were penalized for being honest.

Hello

I am writing to ask for some consideration to my problem. I had a cruise booked for feb.17th 2024 and we have cruised multiple times ourselves and with our friends and children. I have been diagnosed with clasping hips (both). I just received the new today, Jan 11th 2024. The Doctor says there is no way I can go on such a vacation 2 weeks after surgery. This has come on by surprise and leaving me unable to walk with out the aid of a walker. I do not want a refund, just a voucher or credit to make up my loss. We are planning to reschedule our trip so no loss to your company. I have all the medical papers to support this. We feel the penalty is extreme for our circumstance.

I am hoping you can help a returning customer.

Jeff and Karen Grunder Platinum members

Booking number was Z4L1D1 pin 1122

Again we do not want money , just the difference of $600 in a form of credit toward purchase.

Any help and consideration would be appreciated.

carnival breeze has over charged my credit card for my last cruise, even charged for things i did not order(was not possible) now double charging me for things date 11-3- to [protected], was not in room after 7am on day of returning and was charged for a drink i have three 800 dollar charges which are not mine an my sign an sale card did not the last two days so how could i charge well i did not used atm5 dollar credit in cherry on top i was charged 2.95 got 3.95

I was set to sail to Morten Island QLD on the 1/10/23 to the 5/10/23 but was unable to travel as I (Kathryn Campbell) was to ill. My room mate (Donald Mcnee) still went on booking M8L3T7.

I also had a booking M8L3P6 for Carley Pittman and Thomas Campbell across the hall.

Considering I did not go, I cannot understand why I was charged $419.70.

I have contacted Carnival via the Carnival website with no reply to date.

Considering this is my first ever cruise I am very disappointed with the after sails service!

I own 200 shares in carnival stock and requested On Board Credit (OBC) for an upcoming cruise. They approved the credit but it was for another persons reservation. I contacted them and then they said that I was requesting credit for a past sailing. Once again I sent them the information. They now say I have to go through Stockperks. I downloaded the app but did not continue when it requested my credentials to my investment company for financial data. I told them that I was not going to use the stockperks app, so they said they cannot process my request.

Last year they denied the OBC benefit because I already received a discount on the cruise price. It is always some excuse. I also cruise with the sister company Princess Cruises and there is never any problem getting my On Board Credit by emailing a copy my shares statement with the cruise Booking and dates.

11/6/23 was on the Spirit and went to Chop Stick, my son bit in to sand and found hair in my food, following Morning got a coffee cup and had lip stick still on cup, kept finding dirty dishes through out cruise, on 11/8/23 went to Empiral order filet mignon when I cut into it, it was tough and open like a sun flower, tried to eat a piece it just swelled in my mouth could not eat. I paid for bottomless bubbles it was a act of congress to get a soda I paid for and only in the bar. Did not like drink choicest of drinks in the food gallery, I have heard nothing negative since it started leaving from Mobile, I will never go on another cruise.