- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- UnReplied
- With attachments
wrong meal
Ticket number #85 order Id: [protected] to go! I order CBO CA DBL CHSBGR for $5.99 and SM CBO GUAC BAC CHS for $9.39. When I got home in the bag was 2 CA DBL CHSBGR. NO GUAC BAC CHS. That why we stop going to Carl's Jr. I really wanted to try GUAC BAC CHS. We live out in the country and both in our 70's. Almost every time we go to Carl's Jr, they screw up our order and Carl's Jr. is too closer to us!
Dissatisfied Customer,
Mary Jilcott
Carl's Jr. complaints 529
Employee shortage affecting service
March 12, 2024 I stopped at Carl's Jr, 829 S White Sands Blvd. in Alamogordo, NM. There were 3 customers including myself attempting to place a food order. I arrived about 9:30 am. It took approximately 20 minutes to give my order to the employee at the register. The employee whose name appeared on my receipt was Christian V. He was extremely busy doing the...
Read full review of Carl's Jr.Sandwich
Went to Carl's Jr for lunch today February 22nd 2024 got a lunch combo the bread on the hamburgers tasted like it was 4 days old hard stale got an order and onion rings for $4.49 and there's only four onion rings and that meal what kind of deal is that that to me is a rip off for that kind of money Joe ferlito 7541 gallant circle citrus hts ca 95621
Read full review of Carl's Jr.Sourdough burger with bacon
Went to the Carl's Jr on Cypress avenue in Redding California ordered a big Carl and a five piece chicken strip meal and the sourdough Burger get all the way back home get the food out and my burger doesn't even have a Patty on it so I called them go in and have it remade and they sit there and say oh never in my life have I not put a Patty on the burger like trying to say we were lying when we go in there almost every day at least three or four times a week we eat there
Claimed loss: Well for one I wasted my time and my gas to have to go all the way back to have my food remade
Desired outcome: I'll be happy with just a free meal or something I guess and maybe they need to talk to their employees would be nice about their customer service
Confidential Information Hidden: This section contains confidential information visible to verified Carl's Jr. representatives only. If you are affiliated with Carl's Jr., please claim your business to access these details.
Is Carl's Jr. legit?
Carl's Jr. earns 91% level of Trustworthiness
Perfect Trust Endorsement: Carl's Jr. achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for Carl's Jr.. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Carlsjr.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Carlsjr.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Carlsjr.com you are considering visiting, which is associated with Carl's Jr., is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Carl's Jr. as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
Carl's Jr. website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
Carlsjr.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- While Carl's Jr. has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 6% of 529 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Carl's Jr. protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to Carl's Jr.. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Discrimination/defamation
on 12/9/2023 at 10:17 AM I entered the drive thru and place my order, asked the order taker if I can place a second order, she said no, I asked to just add the extra combo to my original order. When I approached the window and paid for my order, cashier asked to pull to the front, to which I refused, I did not had a complicated order it was breakfast time...
Read full review of Carl's Jr.Last order
I asked for extra opinions on two California classics and wasn’t told that there was an extra charge for the onions or I would not of ordered them. My fries were cold. The oil was oil also needs to be changed as the zucchini didn’t taste good. The bun was also somewhat stale. Usually your food is better. Unfortunately the only thing that meet your standards were the drinks. Store number 1100640 order number 309832 Thank you
Read full review of Carl's Jr.Charging a higher price than what is listed on the menu
Dec. 4, 2023 I ordered a Guacamole Bacon Cheeseburger COMBO plus another item, paid, and then began to wait for my food. The combo was listed on the menu as $14.59. When I looked at my receipt I noticed that I had been charged $18.08 for the combo and when I asked the order taker started talking about how it was a problem she knew about and offered to...
Service
Store number 1101536 order number 212643! While going in and placing our carryout order we felt very discriminated towards or judged or racially profiled towards from the person who took our order and who seemed to be running the floor and drive thru etc at the time! It happened at 3:16 pm on a Monday, we were only people in line at the time but a few...
Read full review of Carl's Jr.Senior discount
Stopped at one of your restaurants for lunch today and when I requested a senior discount was told that that can only be applied if items are ordered alacarte and not if ordered as a meal! This policy makes no sense if a discount is offered it should apply to ALL orders or NOT at all! It is bad enough that we seniors need to ask for the discount each time...
Read full review of Carl's Jr.Services
Did an order on the mobile site and it went to the wrong store. They cant even answer the phone to cancel it and the store we thought it went to told us they can't do anything about it. So we were out the free sandwich and the fries we paid for because no one can do anything. The app is horrible. The other food we got was disgusting. The fries, onion ring...
Read full review of Carl's Jr.Service
I was placing an order when the clerk with a rude voice of tone told me to wait, and she went to the drive up after a while l ask a question about the breakfast she continues with the rude response she called my order she never brings the order to my table and another order for another customers she did this happened it on 11/16 23 order [protected] 7:01 am Patricia R
Read full review of Carl's Jr.Los Lunas Location SW Main / blatant disregard
Employees or even the manager on shift have put meat on several orders of mine, when I chose either the beyond “beef” plant based option, or I placed a similar order for breakfast explicitly putting no protein or meatless. Each time someone or thing manages to put not only meat but pork on my sandwich or burger. I’ll never ever eat here again based on these...
Read full review of Carl's Jr.Coupon discrimination for famous star burgers
On 11/12/23 my daughter and i went to Carls Jr. #1102340 with a mailed coupon sent to us for 2 famous star burgers, buy1 get 1 but was refused the deal, BECAUSE i am a vegetarian and wanted the beyond burger, now i realize you are charging me more for vegetables and trying to be healthy, so my guess was i would pay for the more expensive burger and get the...
Read full review of Carl's Jr.Food I ordered
I did your app on line for the 1st time and order some burgers. I ordered 1/2 price guacamole bacon angus burger, there was no cheese or bacon on it they didnt even use an angus burger but used a smaller size burger instead and lots and lots of lettuce almost enough to make a small salad. I also ordered a california classic double. I got 1 burger patty no...
Read full review of Carl's Jr.Cheesy bacon Angus x 2 combos
I ordered 4x large double cheesy Angus combos and I got 2 x burgers that I don’t know what they were but they weren’t large double cheesy magus’s because we all compared burgers and they were different. Now I feel like I have spent too much money on your food to just let this slide $100 dollars just for four combos I expect to get what I ordered for $100 an order so I am very aggravated by the attempt to just give us any old thing in our burgers. Which was last night at 03/11/2023 9:52 pm. Maybe they might validate making our order out of the leftovers of what they had in the kitchen but I don’t think that is good enough seen as I paid actually $125 dollars for my food. If you don’t remedy this I will not come back to your shop I will drive to any other carls jnr in sth Auckland.
My name is Chalamayne Kanara
Cell number [protected]
Claimed loss: 46.98
Desired outcome: Refund or replacement
Manger at the la junta co store
She is rude as hell and won't give me her name she is a short Mexican lady on the heavier side she has told me that I didnt order some things and I did and she has been ever so rude with me when I go back or call about the missing food from my orders I feel she needs to find herself another job where she isn't in customer service and if she doesn't get fired I'm going to go probably higher than this
Read full review of Carl's Jr.Manager coming in 1 hour late leaving his employees in the dark
Manager coming in an hour late leaving his employees in the dark, when he finally shows up and asked about this he starts laughing when we push him a little further as to why he's a manager and leaves his female employees in the dark which they come in on time and why are you laughing about your tardiness, and why the attitude? He's around 25 years old and...
Read full review of Carl's Jr.Brush colorado store #05649
I have been eating at Carl's Jr since 1994/95, love the food my all time favorite burger place!. I travel for work and am all over the USA. I understand Hardee's has a similar menu and is a sister corp. I get here to Brush Colorado and they refuse to make the breakfast burger after 10am, they keep telling me it is a breakfast only item, this store is inside...
Read full review of Carl's Jr.Order # 373444 at Store #1101028
I placed my order at the drive through around 6:30. It's important to know that I was the only customer. Nobody in front of me, nobody behind me. The cashier Evelyn took my order and I drove up to pay. I paid and she told me that I was going to have to pull around front and she would bring the order out to me. She closed the window and walked away. It...
Read full review of Carl's Jr.Customer service
Oct 16 2023 9:30 pm.
My son and I were in the vehicle when I asked her for a number 2 plain and for the seprate order she tells me they dont do seprate orders there and if I dont like it I can eat somewhere elde. She is one of those rude [censored] employee that screw off the customers because there is no supervisor over looking there actions. She has got to go. She has too much attitude to work the drive thru.
Desired outcome: Fire her
Service cashier (Patty) store# 1103042
The cashier patty was very rude saying I stole Powerade from then & I bought it from 7-11, she state she seen on camera that I stole it... There's plugs inside the restaurant so I had my phone plugged in charging and she came from around the counter & unplugged my device and said I only can be Inside for 30 min then I had to leave, and I said where is the...
Read full review of Carl's Jr.
Overview of Carl's Jr. complaint handling
-
Carl's Jr. contacts
-
Carl's Jr. phone numbers+1 (877) 799-7827+1 (877) 799-7827Click up if you have successfully reached Carl's Jr. by calling +1 (877) 799-7827 phone number 2 2 users reported that they have successfully reached Carl's Jr. by calling +1 (877) 799-7827 phone number Click up if you have UNsuccessfully reached Carl's Jr. by calling +1 (877) 799-7827 phone number 0 0 users reported that they have UNsuccessfully reached Carl's Jr. by calling +1 (877) 799-7827 phone number
-
Carl's Jr. emailsmediarelations@ckr.com100%Confidence score: 100%Supportaccessibility@carlsjr.com77%Confidence score: 77%
-
Carl's Jr. headquarters6700 Tower Circle, Suite 1000, Franklin, Tennessee, 37067, United States
-
Carl's Jr. social media
Most discussed Carl's Jr. complaints
lack of customer service/given wrong orderRecent comments about Carl's Jr. company
Horrible customer serviceOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
Is ComplaintsBoard.com associated with Carl's Jr.?
ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Carl's Jr. Customer Service. Initial Carl's Jr. complaints should be directed to their team directly. You can find contact details for Carl's Jr. above.
ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.
We have received your comment. Thank you!