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BrandsOnSale.com Complaints & Reviews

BrandsOnSale.com / Refund promised, never given

Bl

I ordered a size 5 Ivy costume and received a size 0 initially. I asked to do a return so I could get the proper size. They charged my credit card a second time, and mailed me a new Ivy costume. When I received it, they had put the wrong costume in the Ivy packaging. I called in to do a return on that item as well, and sent them both back after getting my return number. I called in after they had received the costumes, and was told it takes up to 10 days for my money to get back to me. I called 11 days later, and was told it takes an additional 10 days for the money to show up in my account...

BrandsOnSale.com / Bad service

Gi

I ordered a Halloween costume on Oct. 14 but had still not received by Oct. 26. Had to call THEM to find out they didn't have it in stock. Ordered another size which they said they had. Two days later still did not receive package and had to call THEM to find out they didn't have that in stock either. A huge waste of time and hassle. This company DOES NOT COMMUNICATE with the customer to let them know anything. Website is vague, too. Now we have no costume for Halloween as it is sold out everywhere.

BrandsOnSale.com - California / Bad Customer Service

So

I ordered a Halloween costume on Oct. 14 but had still not received by Oct. 26. Had to call THEM (hold 30 min) to find out they didn't have it in stock. Ordered another size which they said they had. Two days later still did not receive package and had to call THEM (hold 45 min) to find out they didn't have that in stock either. A huge waste of time and hassle. This company DOES NOT COMMUNICATE with the customer to let them know anything. Website is vague, too. Now we have no costume for Halloween as it is sold out everywhere.

BrandsOnSale.com / Fraud and cheating

Va

I ordered a costume for my child for Halloween. When I opened the package I could tell immediately it was going to be too small. I ordered size 4-6 yrs. My daughter is 4 years old and wears a size 4. It looked like a size 2. I had her try it on anyway and it was indeed too small. I called to return the costume and was told I would be charged a 20% restocking fee. I asked to speak to a manager. After holding for more than 5 minutes I was told by the manager that they would absolutely not waive the "restocking" fee because it was a seasonal item. I told them that was ridiculous since it wa...

BrandsOnSale.com / Shoddy business practices

Ei

Avoid "BrandsonSale"! They are an online retailer who also sells on Ebay. I ordered a child's Princess Leia Halloween costume for my little girl and they sent me the wrong costume that was so huge it was big on me. After many attempts at contacting Brandsonsale and being on hold and never getting returned phone calls, I finally got ahold of a manager who said he "investigated" the matter and that I must be wrong. What an incredibly insulting response! I asked to speak to HIS supervisor and then he offered for me to have to buy a NEW costume, ship the old one back, and pay for new shipping...

BrandsOnSale.com / Customer service people are idiots!

Sh

I ordered a tool belt and gardening gloves for my son from Brandsonsale.com. When the order arrived I received a train engineer costume and train engineer gloves. I immediately called Brandsonsale.com to tell them of the error. It was a Friday night and I feel like I spent the entire night explaining to these people what happened. They called back that night because they had "one more question". I returned their call but never got a response. So, Monday morning I called them again to get a special number to return these items. I was told I was expected to pay the shipping fees and I would be...