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1.8 19 Reviews

Brakes Plus Complaints Summary

4 Resolved
15 Unresolved
Our verdict: When using services from Brakes Plus with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Brakes Plus reviews & complaints 19

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2:06 pm EST
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Brakes Plus Charged for services not performed

Our SUV was taken to the 129th & Quebec store to have SUV tested. They started with testing battery & starter. But were not sure of complete issue so we had it towed to 120th & Grant store where said the batteries & starter were bad.

Why did the store at 129th not find bad batteries?

They supposedly replaced both and the started failed again, but they did not replace under warranty. They did not cover the cost to replace the starter again even though they had said it was their responsibility. They charged us nearly $2400 for starter and batteries. The they said it needed a head gasket and spark plugs for additional $1000. They did not say they could not perform, they gave us an estimate. SUV was then towed to dealer and starter replaced and SUV started. Do not take your Vehicle to Brakes Plus unless you want to be repeated off.

Desired outcome: refund for work not performed

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7:52 pm EST
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Featured review
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Brakes Plus - Service

Horrible experience will never use them agin corporate don't respond everHello my name is Andrew I own Aurora colorado locksmith I took my van into the missippi location to get the master cylinder and booster replaced Because they said it was bad After that they called me and said it was done 4 more times within the same day brake peddel went to the...

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2:36 pm EDT
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Brakes Plus Product and service

Good Afternoon,

My name is Michael M, I took my first car to Brakes Plus and I has a great experience. I took my second car there was a slight oil leak on 10-03-2023 the Manager was there that day he took it will be $25 to check it. They took it in and told me he won't be able to see where the leak is coming from and he needs to pressure wash the engine and put a dye in the oil and after I drive for a week and put over 200 miles to bring it back and he will able to tell where the leak is coming from, he quoted me 40 minutes and 92.89 - The engine was on the invoice $64.50 if I took it to a car wash it would be way cheaper ounce I got home I only live 2 miles down the road I opened the engine there is not even a dropped of water all the dusty and he said he washed I took a picture of the oil color because according to him it changed color after a week not the case took in last Tuesday he said he needs to drop the silver box where it meet the engine to be able to tell what part need to be changed cost $990 + the part? I was mislead and lied to, this kind of conduct not good for the business

Desired outcome: I need to be refunded for the $92.89 I hope that will happen , otherwise i will dispute it with the credit card company and the BBB Thank you for your time

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Mikey 2023
, US
Oct 24, 2023 5:27 pm EDT
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Na

Is Brakes Plus legit?

Our verdict: Complaints Board's thorough examination reveals Brakes Plus as a legitimate entity with notable strengths. Despite a 21% resolution rate on customer complaints, which invites a closer look, Brakes Plus stands out for its commitment to quality and security. Clients considering Brakes Plus should delve into its customer service record to gauge compatibility with their expectations.

Brakes Plus earns 94% level of Trustworthiness

Perfect Trust Endorsement: Brakes Plus achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Brakes Plus. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Brakes Plus has registered the domain name for brakesplus.com for more than one year, which may indicate stability and longevity.

Brakesplus.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Brakesplus.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Brakesplus.com you are considering visiting, which is associated with Brakes Plus, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several positive reviews for Brakes Plus have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

Brakes Plus website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Brakes Plus's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 21% of 0 complaints were resolved.
  • You should not trust a website that appears to be parked, especially if you have already paid money to the website. A parked website may be a sign that the website owner is no longer actively maintaining or developing the site, and there is a risk that the site could be a scam.
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9:53 am EDT
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Brakes Plus Bad alternator

June 9 2023 Brakes Plus in Tempe, AZ replaced my alternator woth a remanufactured alternator after the intake manifold gasket leaked onto the old one. They replaced the intake manifold gasket and few things to address the leak. We were never given an option between remanufactured and new for the alternator. We paid $1450 for the total of the work. The remanned alternator is not holding a charge after 4 months.

Desired outcome: Refund so I can get the alternator work done somewhere more reliable and won't use remanned parts without asking

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7:44 pm EDT
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Brakes Plus Headlight bulb

10/3/23 — tuesday — 9:00 am, headlight bulb needs replaced-passenger side, got charged $389.00 just for bulb (1). The most likely found at all the auto stores was $129.00 to $189.00, since when do you have to pay $200.00 more just for the bulb, is this the way you do business, can't believe you get away with that, thought l found a good place to bring car in for repair, just think about that, who can you trust to be honest with you, disappointed!

Desired outcome: Be truthful quite overcharging, $200.00 more for 1 bulb(389.00) outrageous

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9:01 pm EDT
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Brakes Plus Incompetence regarding mistake they made after a brake job

4/3/2023 had front rotors and pads replaced then driving days later and noticed an intermittent grinding from the driver side wheel that got progressively worse. After getting home found 2 lug nuts I could remove with my fingers and the rest on the driver side wheel were way under torqued, I thanked god the wheel did not come off with my children in it. Next my wife and I noticed a clucking sound not present before the work. Noticed a sway bar link broken on the same wheel not torqued. This store is incompetent in not tightening lug nuts and in the first place and doubly so in not identifying such an obvious deficiency as a broken sway bar link unless as I suspect it broke after they had my vehicle but having made my vehicle worse in the clunking sound really confirms it.

Desired outcome: Refund my brake job so I can have competent mechanics diagnosis the problem

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3:19 pm EST
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Brakes Plus Front suspension work

On 12-2 I took my 2013 F350 to Brakes Plus at 5594 S Gibraltar Way Centennial, Co 80015.
The problem I had was the death wobble.
Your people went through the front end and determined that my trouble was in a series of (5) tie rod ends, a suspControl Arm link, Ball joint and a Steering stabilizer.. They said they had to do an alignment when the work was completed.

I was skeptical about their diagnosis but figured they were the professionals. I approved the work. Invoice# [protected] I paid $2310.13.
I was able to test drive my truck later in the week. I experienced the same issue. Nothing was corrected. Still had the death wobble.
I spoke to Dennis (I think it was Dennis) and told him I still had the problem. He said to bring it back in which I did.

The problem I had occurred at highway 65 MPH and higher speeds which I thought I had informed them of. I asked them if they had test drove the truck. They said they did and did not experience the issue. I asked where they did the test drive and they told me on a near by road Smoky Hill Rd with a 40 MPH speed limit. This at a speed under what I told them my trouble occurred.

They took another look at the truck and determined that the track bar was the issue Inv#[protected]. I was not charged for this procedure. I picked up my truck and started home only to discover my steering wheel 90 Degrees off and the alignment was off too.
I took it right back and complained. Dennis got the truck back in and had the alignment redone.
I went for another test drive at highway speeds and experienced the death wobble again.

I took it back and let them try again. This time the said the camber was off and they needed to shim to get it closer to spec. Dennis said that this was $491.00 dollars and he asked if I could help with the cost. I told him that I would split the cost if this fixed my problem. I asked that he test drive the truck on the highway after this work was completed. He had a concern about the toll road to get to I70. Said that other customers got mad if the got on the toll road. I told him I wanted the truck fixed and the only way to test it was on the highway. I told him I would pay the tolls.

He finally test drove my truck as per my wishes and experienced the death wobble. At which time he called me and said he did not know what else to do. That I needed to find another mechanic to fix my issues.
$2310.13 may not be a lot of money to Brakes plus but it is a significant amount to me.
I spoke to my diesel mechanic across the parking lot from this Brakes Plus to ask them if they could recommend a good mechanic to work on my front end. They informed me that they did which I didn’t know. And they informed me that they had done a complete inspection of my front end in August when they replaced a wheel bearing and found no issues with any of the components that Brakes Plus deemed defective and replaced.

I am asking for a refund of $2310.13 since my problem was never corrected.

Desired outcome: Refund

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Resolved

Dennis at Brakes Plus called and apologized and told me that I would be receiving a full refund. Which I did receive promptly after he said it was on its way. Dennis was pleasant to deal with through all of this. Glad it was resolved.

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9:24 pm EDT

Brakes Plus alignment

On Friday afternoon of September 30th 2022, I called Brakes Plus at 5715 Palmer Park Blvd. in Colorado Springs. I spoke to Vaden [I didn’t get his last name] and told him I needed an alignment on a 1991 Ford F250, but that it had a truck-camper on it, giving it a height of 9’ 2”. He assured me that the truck-camper wouldn’t be a problem and booked me an appointment for the following Tuesday (October 4th) at 2:00pm. As soon as I arrived, I was told that they wouldn’t be able to align the truck because of the camper. I asked to speak to Vaden, and when he came out to the lobby, he told me that he’d thought I meant the truck had a 9’ 2” lift (an average lift is between two and five inches). Then he suggested two other places: Layton Truck Equipment (which was actually Holman Vehicle Uplifting & Equipment) and Phases Truck and Auto Repair. Neither of which, as it turned out, could accommodate me. Vaden thought it was funny when I told him that the appointment had cost me an entire day that had been completely wasted. “Hey,” he said. “We’re all human” – and continuing to laugh, he turned his back on me and walked back into the shop. I've had work done at other Brakes Plus locations, and I've never had an issue. I would expect to be treated better by your employees.

Desired outcome: I simply wish to make you aware of this.

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3:03 pm EDT
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Brakes Plus Warranty Alternator/ Expensive labor charge

I received a new alternator December 2021, and paid $1,600. My car started acting up again in August 2022. I took it back to Brakes Plus, they said it's the alternator again. I'm confused why I have to pay almost $1,100 for for labor, when my car is under warranty. Shouldn't the labor be under warranty or definitely cheaper than $1,100. I've also gone to other repair shops and the prices I'm being quoted for both labor and part does not come close to what Brakes Plus is quoting, and it has not been 8 months since Brakes plus "fixed my car".

Desired outcome: I would like to get my alternator repair, and not pay that much money.

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10:20 am EDT

Brakes Plus Brake pads

07/2010. Greeley Colorado.

Paid for the machining of roto cuffs.

And the cuffs were in excellent condition.

Only work needed, was brake pad replacement.

Cost was $1,000. In unneeded work.

10/2012. Cheyenne WY.

The counter clerk was verbally abusive to my spouse. His condescending and out of line commentary. Is Wrong. The young hispanic male has a serious issue towards Caucasians.

And should be removed.

No reply or concern from the in store or upper corporate office. For any complaint follow thru.

As expected

Desired outcome: No realistic management concerns for the customer base.

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2:52 pm EDT

Brakes Plus Alignement

I replaced the tie rod end on my vehicle and then I took it to council bluffs iowa brakes plus to get aligned and now not even a month later and the tie rod end is bad and causing my tire to wear. I took it to a brakes plus in o.Aha to have it aligned correctly and thats when I found out about the tie rod end. There is so much vibration in the front end that it is hard to drive also its not aligned properly

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12:05 am EDT

Brakes Plus ac service

I took my car in to have the ac charged, got the car back same day it was a Sunday the system held a charge the next morning I came out to a puddle underneath the car I took the car back Monday morning they tell me that a hose has a hole in it and they needed to call the dealership to have them order the part and to fix it would cost me 575 dollars I go in to pick up the car the guy asks if I could find the part myself I said I can for only 30$ he then says oh I could only find it for 130$ so he lied, I asked about the warrant y he shrugged... I just had a baby2 days before this so I left before I got super emotional, how can the ac hold a charge for a whole day and then a hose has a hole in it the next day and nothing is covered by your warranty, so my hundred and eight dollars was just wasted and I still cant put my newborn in a car in Phoenix az where it's over 100 degrees out... what's the warranty for then... I want a refund of something because this is wrong and needs to be addressed

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11:23 am EDT

Brakes Plus service and "alleged" repairs

RIP-OFFS, I brought my daughter's Jeep Grand Cherokee in to have the rear Main Seal and the front steering trac bar replaced. Not only did they drain all of the tranny fluid, and EVEN though I asked the mechanic if he was sure that he had checked the trans fluid, he said he had, he lied, My daughter didn’t get 1/2 block when the jeep no longer ran!, to top that off "no pun "intended" they didn’t even fill the trans fluid then, they only put in enough to stop the slipping from the NO FLUID they put in. I had to bring it back again they next day and literally they ganged up on me before having to admit that they DID NOT put trans fluid back in!, Additionally, they did not tighten the pangard bolts which nearly cost my daughter her life. Additionally, the rear main seal leaks now more than it did BEFORE the work. Brakes plus is a scam of thieves and will not perform anything near safe reliable auto work. If you care about your kids driving experience, safety and the car they are in DONT ALLOW BRAKES PLUS ANYWHERE NEAR THEIR CAR! AWFUL, Argumentative, Unreliable. WILL DAMAGE the vehicle more than anything else. That's what they did to my daughter's vehicle. They should be forced to close the business. All of this was proven by me to them, after they came at me in the store, attempting to be threatening. I made them put the Jeep on the lift and then and only then did they have to admit that they had damaged the transmission by NOT putting transmission Fluid back. I have since found that the Pangard bolts were NOT tightened by a separate independent Mechanic which could have KILLED my daughter. Shame on you Brakes Plus, SCAMMERS, JUNK work, awful, NEVER GO THERE EVER! NO Work they ever "said" they performed was EVER done even half way correct!

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2:47 pm EDT

Brakes Plus Fraud and Theft

I have looked thru the inter net for the Complaints on this company. I have seen a number of them describing the same problems. Fraud and this is in relation to their work and Theft in relation to well read the posts. My experience is so similar to so many of these complaints. They did a diagnostics which was incorrect. Which allowed them to charge me for a problem that in my mind did not exist. I believed what they told me. (Shame on me) Even a first year mechanic could have seen this. If they had listened to what I was saying would have found the problem without having to put it on any machines. Now the short version. I took my car to this so called repair shop told them steam was coming off my motor right in front of the driver's seat. And you could see water/anti freeze dripping on the ground. Well they came back to me with the problem being water pump/ timing chain which is on the other side of the motor. I authorized the repairs they called me 4 days later on a 2 day job and told me that my cooling system would not pressure up. They did a pressure test and found my thermostat housing was broken. (That is or was the problem) 6 weeks later back in the shop. A part they put in broke according to them and basically broke my motor. 1 month later I got my car back. Went back 3 month later and my water pump went bad again. So since the beginning of the years this company has replaced 3 water pumps 2 timing chains 2 thermostat housing and a motor. I would never tell anyone what to do when it comes to taking your car to a repair shop. But please keep this in the back of your mind if you think you want to take your car to this company. Also I have contacted several of the so called higher ups. And well I have not heard from them in a little more then 2 months now. They took my money and they kept screwing up the job. And they don't have to worry about any of the warranties because I will never use them again. And trusting my car is out because of the shooty work. May car now runs hotter then it ever has. The way they get rid of their screw ups is to stop calling or any communications. I hope that karma truly is a one not to be messed with and they get what is coming to them.

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3:28 pm EST
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Brakes Plus Said I needed parts and they didn't even remove the AC pressure port caps

AC wasn't blowing cold air. Took it to them to see if they did AC checks and they said yes. They looked at the truck and told me I needed upper and lower hoses because they had leaks. Wanted $500 to do the work and I refused for hoses are not that expensive or that difficult to replace. I went home and looked under the hood to see if I could see any leaks, holes etc. I noticed the port caps where you check the pressure on the low side and high side were still completely dirty with road grime as if no one touched them. I thought to myself, how did they know the hoses had leaks if they didn't remove the port caps to check the pressure.
Hindsight, when they did take me back to the truck and showed me what looked like spray "as they put it" out from the hoses. I should have looked at the caps and told them then that they didn't even remove the caps to test the pressure to know if there were leaks in the hoses.
I took pictures of the caps where you fill the AC for a recharge and sent them to Brakes plus, It did look as if there was a leak as you can see in the photos. The leak was from my brake fluid I had to refill after leaving jiffy lube which is another story. It's also clear they didn't test the pressure without removing the caps which I was charged for. I asked how they knew the hoses had leaks if they didn't test the pressure when they said they did test the pressure and charged me for that test. I only knew about the charges after we left the view of the truck and was in the lobby.
I did get a response from the corporate head quarters about my photos and they backed the mechanics. of course. See last sentence cause I no longer have those emails from corporate.
I went and got a recharge kit for 30 bucks and my AC system still worked as of last summer 2011' in phoenix heat. This happened 4-12-10. The photos show before I recharged my AC unit and after. Clearly you can tell in the second picture I removed the cap for it is much cleaner 3 days later after having exchanges emails with mcastleman at brakes plus.
To top it off, I saved all email conversations in an archived folder that opens when I open outlook, it's just below the normal inbox. I only have my responses left, everything he wrote to me is gone. I can't explain that, but I think you can figure out that having a lot of money can get you just about anything.

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7:47 pm EDT

Brakes Plus Could have ripped me off but didn't

I went in to the Surprise, AZ Brakes Plus with squealing brakes. I thought I needed new pads/rotors. After they checked they said they were fine and that the squealing was due to dust. They could have sold me a brake repair I didn't need and I would not have been the wiser. Was so pleased I had them change the oil. They were friendly and professional.

I went back some months later when I did need the brakes and they drove me home and picked me up when the work was done.

I'm very pleased with them and will continue to go back.

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1:56 pm EST

Brakes Plus I brought my car in for oil change and got..

I was going on a road trip for Christmas and needed an oil change and wanted to make sure all was well under the hood of my car and I took it to Brakes Plus in Superior, Co. So, I had a coupon for oil change and free winterization check. Dropped of my car and went to grab a bite to eat. A few minutes later the store called and said that my oil pan was stripped and needed to be replaced. Now, this was 3 oclock on Fri afternoon, just a week before Christmas. Their quote was $560. I got my dad on the phone who is VERY familiar with vehicles. He discussed the situation with the store manager and they argued, on my cell phone for 20 minutes. We wer told that they couldn't repair the stripped plug on the oil pan and advised that I not drive the vehicle. They put the blame on the previous place that did the oil change, which happened to be the dealership I purchased the vehicle at. I called our local mechanic shop and explained the situation. They said they could fix the problem with a kit that was made especially for this problem. I told the guy at the store that I am taking my car to my mechanic, who would repair the problem at a fraction of the cost and all *** broke loose. He jacked my car back up, put in oil, charged me full price for oil change (remember, I had a coupon) But, they wouldn't honor it. Never did they winterization check. He then proceded to yell in fornt of the other customers how *** of an idea it would be to drive my car 5 miles to my mechanic. Once my car was off the lift, he pulled it out of the garage, tires sqealing and then slammed on the brakes in front of me. I told him I am sorry for taking my business elsewhere btu, could he blame me? The cost was $400 less than what they wanted. He then slammed my car door and scurried back into the garage. I WILL NEVER go back there even if they were the only place around for oil change.

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D. Gavin
, US
Apr 28, 2012 4:14 pm EDT

First of all Brakes Minus does not employ competent Mechanics because real mechanics will not be associated with them out of fear of a bad reputation and loss of credibility. Secondly, this attitude is not limited to certain locations, it is a corporate philosophy and it permeates every single location. Do yourself a favor. Avoid brakes plus at all costs. I know this because I am a real tech and I've cleared up their lies for my customers first hand, saving them hundreds in every case.

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12:28 am EDT
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Brakes Plus Unecessary Repairs

Reached 60, 000 miles and reuested a timing belt change for maintenance purposes. Joe, new mgr. recommended fuel pump replacement as well. I told him that all that I wanted was timing belt replaced as there was nothing wrong with either belt or fuel pump. Again he suggested that if I wanted to change timing belt, would be worth while to get a new fuel pump. I again said no thanks and asked him not to touch anything. When my daughter went to pick up her car, Joe showed her a frayed belt and told her that this is what can happen if you do not get a new fuel pump when you change your timing belt. She also said no thanks. Previous managers have been very trustworthy and have provided excellent service.

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1:54 am EST
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Brakes Plus Terrible experience!

I no longer have a car. Can someone give me a ride? Brakes Plus already took me for one ride! Well at least this will save me some money that usually gets spent on gas. Yessiree bob. Took it in to have the brakes changed and now have a car with a ruined motor. How did that happen?... check out other complaint sights. It seems a lot of people take a vehicle in for something minor and well read the reports on the net. I wouldn't want to miss quote. You will definitely get my point!

Every person i get to NOT go to Brakes plus will be hundreds of dollars they do NOT get yes hundreds. read around on the internet. seems to be no such thing as a simple brake job at brakes plus! You people can pull you legal crap with what you write on paper {customers are to busy to read work orders OR just assume you are an honest company} but things always. Well what goes around comes around.

It is word-of-mouth that makes or brakes a company. See i am not showing my appreciation to Brakes Plus so here 'Thank you so very much for ruining my car, now i can save all the unused gas money to help me buy another vehicle '

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Yogi Gollapudi
, US
Oct 25, 2023 3:20 am EDT
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on 10/09/2023 I went to the store 3837 N 168th st omaha Brakes plus store to change the tailgate, number plate lights. after changing the lights power lift gate is not working. now they are asking $99 to diagnose the issue. It was working fine before replacing the bulbs.

invoice # [protected]

date : 10-09-2023

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Hron
, US
Aug 25, 2016 2:47 am EDT

Went to get my car alignment. Was told that my car needed at least $880. worh of work on my car. Brake Pluse you did not screwed me due to I got another opinion and they did do my alignment and said my car was fine. Well let other people know how you do your business so they will not get screwed you have screwed one too many customers and this has to stop! Than for sure you will not have customers go to our shop with my help. I will be spreading the word around to whomever and whatever .

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ckm1124
Highlands Ranch, US
Sep 04, 2009 11:33 pm EDT

I found Brakes Plus to be very dishonest also. I would not recommend the Highlands Ranch CO location

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Frank Rounds
Chandler, US
Aug 18, 2009 11:45 am EDT

I found the Brakes Plus in Ahwatukee Hills to be very dishonest. I would not recommend this store.

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Shane
,
Jun 16, 2008 3:41 pm EDT

You are all over the net complaining about Brakes Plus. The truth is, you are the ONLY one doing that. I've had many encounters with them at a few locations and they were great. The TRUTH is they have like 3 complaints at the BBB in years. That's amazing! Instead of trying to hurt other people you should spend time working on your vocabulary and spelling abilities instead of taking your inner anger out on a company you have a grudge against.

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Phone number

+1 (303) 221-8600

Website

www.brakesplus.com

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