Menu
CB Mattresses Bob-O-Pedic

The good, the bad, and the ugly - discover what customers are saying about Bob-O-Pedic

Welcome to our customer reviews and complaints page for Bob-O-Pedic. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Bob-O-Pedic.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Bob-O-Pedic's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Bob-O-Pedic, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Bob-O-Pedic. Your feedback is an important part of our community and will help others make informed decisions.

ComplaintsBoard
D
4:02 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bob-O-Pedic Defective Materials & Infestation

Had a mattress delivered that took a month to actually deliver and when it finally was brought in and set up there were numerous cuts and tears in the mattress. Along with the cuts and tears there were bugs. Bob's said they would send someone out right away to pick it back up but no one has as of yet. Do Not Buy From Bob's EVER! Worst Customer Care around.

Read full review of Bob-O-Pedic
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
T
11:26 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bob-O-Pedic BAD PRODUCTS & SERVICE TEAM

we bought the bob-o-pedic mattress, and at the same time a bob-o-lite for our son. These are the worst products we have ever wasted money on! In under a year they are "swallowing" us when we sleep, we have all been to the doctor for neck/back/hip pains. Where you sleep it compacts down and gets soft. Our queen size is wavy at the edges, and our feet are inches above our heads. We are not huge people so this should not be happening. They finally sent a "TECH" out after getting our address wrong 3 times, and waiting 3 weeks. After the salesperson said It would last 20 years- and if it gives us ANY problems they would replace it. Well they wont. They do not tell you, or have in writing anywhere that it needs to be a visible 1 1/2 " gap (under a board they bring to see if it is level) or they do nothing. The tech was good and did try to help- he agrees they are not right, but the service center won't do anything. I WILL NEVER SHOP THERE AGAIN. I WILL NEVER TELL ANYONE TO GO THERE. A 1500$ lesson learned. DO NOT SHOP THERE! I guess my satisfaction is not his priority once you leave the store. GOOD RIDDANCE.

Read full review of Bob-O-Pedic and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
B
B
butchkrasniqi
Stamford, US
Feb 16, 2010 10:50 am EST

I'm having a back problem too from same matters, at first when I got it it felt good. year later my hip and back is killing me. The matters looks good but it lost it's density in the middle, it's softer in the middle and firm elsewhere. they did replace it, but now i'm starting to have that same problem. overall I would not buy a mattress at bobs.

ComplaintsBoard
L
4:30 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bob-O-Pedic back problem giver

We purchased a Bob-O-Pedic queen size from Bob's store in March of 08. Spent $1, 953 with extended warranty. I needed a bed that with a raised head for my medical problems. From day one, I hated that bed. I swear the one in the store was more plush and the one we received was firm. I even had my husband check it. A year later, we have rolls in our bed. If I lay on my right side, I have to lay up hill. My husband has developed serious hip pain and I wake up in the middle of the night with such hip and knee pain that I scream, end up crying and having to take pain medicine to relieve the pain.

Needless to say, the mattress is in excellent condition and we went out and bought a regular mattress from Cardi's. Now, the interesting part is that my son wanted a tempupedic bed and we bought him one from Cardi's and he has not had any problem at all with it. Sure makes me think it is the quality of Cardi's vs. Bob's discount. You will not find us back at Bob's . You get what you pay for.

Read full review of Bob-O-Pedic and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
B
B
butchkrasniqi
Stamford, US
Feb 16, 2010 10:44 am EST

I'm having a back problem too from same matters, at first when I got it it felt good. year later my hip and back is killing me. The matters looks good but it lost it's density in the middle, it's softer in the middle and firm elsewhere. they did replace it, but now i'm starting to have that same problem. over I would not buy a mattress at bobs.

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.