Bob King Kia
reviews and complaints

On June 8, 2023, I visited Bob King Kia of Winston-Salem, NC, to look at a 2023 Sportage Hybrid. After reviewing an exact, but sold, model, I opted to put a deposit of $500.00 down to order subject model. I was told that the lead time was between 2 and 4 months. If it had been longer, I would not have left this deposit.

On the anniversary of placing this deposit, the salesperson would call me to state that there was no information on the status of delivery (i.e., the factory had not accepted the order). On October 26, I called the salesperson for an update on delivery. At that time, he told me that the factory was running far behind production schedules on this model based on the shortage of batteries. I informed said salesman that I wanted my money returned. He stated that the process takes 7 to 11 business days.

The week before Thanksgiving, I visited the dealer and spoke with a finance manager who checked with accounting and was told that my request for refund was not received until Nov.11. He received this info from someone named Billy (sic).

As of today, the money has still not been returned to my account.

On June 22, 2018 I went by Bob King kia (1725 Link Rd., Winston Salem, NC 27103) to get an estimate for a small scratch on my LEFT-facing the car, front bumper. I called the Monday after the 4th of July holiday (7/9) and spoke with a woman who assured me that it would take 2 days to repair my bumper; as she pulled up my pictures and information from the estimate. She had an opening for that coming Wednesday (July 11, 2018) stating I will have my car back on Friday (July 13). So I set the appointment and took my 2013 kia Optima LX to them for the repair. Well Friday afternoon comes and I havent heard from Kia so i go by collision to see if my car was ready, only to find that they hadn't even touched my car! Monday (7/16) still havent heard nothing from kia so I stop by that afternoon and my car still wasnt touched! A worker approached me saying they will have it done by Wednesday. Not happy at all, I just leave. So, I wait and go by kia again on Wednesday (7/18) my "pick up date" & my bumper is off in repairs is what I was told. I asked another worker where was the woman I spoke to who said my car would be done last Friday?He said she quit on Monday! Everything began to really seem fishy at this point! So I go to talk with "Greg" ( who i left my car with initially) asking him hows it going with my car?.. He assures me it's fine and being repaired & painted so i should have it back by Friday(7/20). Friday comes and Greg from collision calls me saying they thought they could fix the scratch but when repairing, the bumper cracked on the RIGHT side-facing the car (which was the size of a pinky fingernail) So he said he ordering me a new bumper! That was not my fault and it wasnt cracked before I brought it in...Now they wanting to charge me for a new bumper when they cracked my original one! If they couldn't fix it they should have said that from the beginning and I would have gone elsewhere. My price went from $700 to over $1300 for their wrong doings! I have been given the runaround for approximately 8 business days now and still dont have my car! I'm very unsatisfied with the service I have been given with this whole situation! I am requesting a reimbursement for the $600 they are overcharging me! I have been inconvenienced all the way round. This is the 3rd strike with this location and I will NEVER go back for ANY services! Please help with this situation. I feel robbed of my money, time and car since its Saturday July 21, 2018 and my vehicle still isnt ready! -Alicia Nunley ([protected]@hotmail.com) [protected]

01/11/18 I had been speaking via email with an individual about several vehicles trying to find my next purchase for my daughter.. I finally was sent something within the price range in which I was willing to go and explained that I would be over after work at 6pm. I get a response "great we will see you at 6:30pm(received at 5:52pm).
I arrived at the dealership swarmed by salesman(which I DO NOT LIKE) and immediately explained what I came to look at. We went to the used car section to not find the car. Dennis then takes me inside so that he can look for the keys to find the vehicle. He can't find the keys then heads to the detail shop, comes back 5 minutes later only to say that the vehicle was sold this morning!
At this point I was irate! I placed my hand up and explained that's fine I'm done.. I emailed the person later to say thanks for the false information only to get a response "Did something go wrong?". Today which is 01/12/18 I finally received another response apologizing and I responded to let them know I would like to be removed from their contact list that I was no longer interested and would be going elsewhere(Battleground Kia). I then receive another email back and the last paragraph really threw me for a loop... "I will remove you from our contact listing, also, battleground is known to do a classic bait and switch once customers actually arrive to the dealership.".
I will gladly send you the entire email but I thought this was really a negative impact on Kia as a whole that a dealership would say this about another dealership of the same company! I work for healthcare in a Intake and I would never say anything bad about 1 branch to get another branch business... If you would like further information pertaining to this bad experience or names of the person emailing me I will gladly get that information to you!

July 26, 2017 I visited Bob King Automall about paint flaking off by the front windshield and driver side rear door window area. I had googled the problem before my visit to the dealership which there seemed to be a problem in the same areas as I was having. After speaking with Jesse Lightner, Customer Relations Manager, she indicated that the certified Pre-owned GMC was not covered after the manufactured warranty of 3 years/36, 000 mile even when I pointed out that I was told that it came with an extended 2 year warranty covering bumper to bumper excluding maintenance and normal wear. Then she stated that she and the service manager thought that I caused the problem and but as I pointed out that it had not been hit by anything and that my normal driving as a real estate appraiser didn't cause the problem. If so then why did the 2003 Chevrolet Silverado with 252, 000+ mile paint job hold up better than this one. She indicated that those online forums were not GM/GMC forum and they were just people complaining and there was no truth to it. Couple days later, shed called to state that GM/GMC would cover 50% of the cost to fix the flaking paint but I would have to pay $1500. I explained that I thought that was very high cost when it should be covered by Bob King Automall and GMC/GM as there are enough people stating the same problem. I explained that I would be making this complaint and she thanked me as she stated she would know how to respond to the complaint.

I ask that you review other complaints about your Sierra Pickups which my truck is white with flaking paint around the front windshield area and around the door window areas. I feel that you will see that this is not caused by normal driving, washing and it was not caused by me hitting or something hitting in that area. Other concerns that I pointed out was that the weld seams by the back window are also very rusty. I feel that this vehicle doesn't meet that standard that GM/GMC pride itself on and promotes in its advertisement. I ask that you review this and recommend a fair solutions instead of doing what the dealership did by trying to pass the buck to someone else and no acknowledging that this vehicle is not to the standard of GMC/GM. I have owned GM products that last 25 years and I have never had flaking paint even during my younger age when I was very rough on vehicles.

I can be reached at Canady's Real Estate Services, Inc 3329D Wrightsville Ave Wilmington, NC 2804 Timothy W Canady [protected] or cell# [protected] email at [protected]@canadyres.com or [protected]@hotmail.com

after spending 6 hrs on line chat with loren & hayden till i was totally worn out and completely pissed off with their absolute assurance that my jack would be working (###) it is still not working and i told them that icant do this chat thing im not computer literate this is so long and hard i want to die . what the hell are you doing? g phone me or i will call our local t. v. station about you- bad p.r.! bob c, [protected]