SUBMIT A COMPLAINT
Sort by: Date | Popularity

Blade Authority Complaints & Reviews

Blade Authority - Iowa, Knoxville / Failure to provide refund

Ja
May 01, 2014

I placed an order at bladeAuthority.com on 2/2/2014 for a Benchmade Osborne 940 for $156.83. Order # 13735 (Ticket #401-2120). The funds were immediately taken from my account. On 2/10/2014 I sent them an email requesting an update on the shipping. On 2/11/2014 I was told via email that this knife was on back order. “We had an inventory discrepancy and the very last one was sold before you order was placed. We sent you an email on 02/03/14 alerting you to the situation.” I never received this email from the Blade Authority. I alerted them to this and the fact that this knife is still showing...

Blade Authority - Tennessee, Knoxville / customer service

Ch
Sep 16, 2013

i first ordered from this company about 4 months ago (+-). they sent the product, quality as expected, but the item had been removed from box and rather carelessly repacked in an improper but mailable fashion. i felt i paid for a new product, not one that someone else had rejected. i noticed, after a short period of time that this item was, in appearance, the item i ordered, but the item # was incorrect. i first tried to use the e-mail customer option they provide. after going thru the procedure twice it became obvious, there is no way to e-mail w/this system. i began making phone call...