Big Bazaar / Future Group
reviews and complaints

I am in Chennai, India. I made online purchases from Big Bazaar on May 12th. Some items were not delivered etc. Total refund due to me is Rs 247 which was due in two installments on May 24th and May 26th. No refund has been received and no communication as well.

Thanks
Biju Abraham
Mob: +91 [protected]

Hi,
I am a regular customer at big bazaar since last 10 to 12 years.
Previously at bardhaman branch then at durgapur.
This brand used to be the hearts of people for your stocks and customer service.
But today I really feel ashamed of big bazaar.

The incident begins like this,
Today my mom (shyamali samanta) went for shopping some of my sister's clothes (tops and pyjamas) at big bazaar durgapur (citycentre). She was trying to choose the best of available outfits. When just for the shake to receive a phone call, she was standing near a exit for better voice clarity.

A mid height man (5'5") wearing a specks, caught her and started telling her, that she is trying to steal the goods. They took her to a seperate room, and detained her for 20 minutes. Didn't even give her phone. After around 20 minutes, they gave her phone to call me (I am her son, saptarshi samanta).

She was carrying a brown coloured handbag and a shawl inside it for winter season.
The bag was also identified in the cctv before she was entering big bazaar, durgapur (near city center). Moreover the bag was having holes inside it, at it was quite old.
And the shawl, as it was worn previously did not have any tag.
Still they said, she stole the bag and the shawl.
At the humiliated her (can't even imagine the words they used to describe her), and charged both for the shawl and bag.
When I arrived (as she called me due to a short of a few rupees). I asked them to verify the cctv footage in front of me, which they didn't show and quarreled.
When I wanted to come tomorrow, to see the cctv footage, the didnt even give the bill. So that I cant not prove anything.

This kind of service was not expected from this reputed store.
I think this incident has to be brought to light, as it should not happen to some one other.

One loyal customer,
Saptarshi Samanta (writing on behalf of shyamali samanta).
Contact : [protected].

Worst staff service in big bazar in express avenue. Very very rude behaviour. Drag customer product in rudeway while billing counter due to shortage of brown bag. Unethical unprofessional staff service. Very arrogant rude behaviour unnecessary playing to return my original money. Worst service. No quick problem solving. I never expect this third rated service

Humne 8000 rs ka saaman diya dwarka sector 21 ke big bazaar mein hume aisa kuch nhi bataya gaya ki 5× or 10× shopping karoge to hi ye rs 8000 ka discount milega humne kai baar pata kia lekin aisa kuch nhi bola gaya agar aisa bolte to hum saaman nhi dete sirf ye hi bola gaya ki aap jo shopping karoge usme ye 8000 ke coupon yaani 8000 rs kam ho jayenge ye to big bazaar ke store mein jaane ke baad pata chala ki in coupon ko istemaal karne ke liye aapko 40000 ya 80000 ki shopping karni hogi...ab hum kya kare itne rs hum kharch nhi kar sakte humaare bas ki baat nhi h ya to 8000 ke coupon ke badle 8000 rs do ya humaara saaman waapas karo ...

Future group cheating with me not refund my amount. I have cancelled my Big Bazar Profit Club Card on January 2019 but still now, I am not received my card amount.

Card no -[protected]
Refund amount- Rs.9891.90

Card no [protected]
Refund amount Rs.9874.90

NOTE: Please provide of NEFT done.

Regards,
Ripan Das
Contact No-[protected]
Mail [protected]@gmail.com

Dear sir
I have already registered my complaint with care@futurepay.co.in on 2nd feb regarding very poor service offered. I was harassed terribly hence I lodged my complaint but surprisingly I did not receive any response either it means that company is not concerned for a satisfied customer. I sincerely request to look into my problem and respond. I shall be waiting for it eagerly.
A.K. Jain
Kanpur-208001
[protected]

date 4/1/2020 bill no 87648 roc 158 TID [protected]
at billing counter i was suggested to buy saucepan at Rs 199  of price 499 as discount offered to me on my purchase i paid all and i was given empty box of saucepan, which i discovered at home so very next morning 10:30 am i reached at big bazaar which opened on 12.00 noon, on complain to manager he instructed a girl how checked the entire stock and gave me the saucepan
after a long argument that also when it was clearly discovered that from the billing counter i was billed saucepan was there wihtout box and on all other counter it was with box
i have to travel 22 KMS by my car giving the parking charges for this issue and wasted 3 hours for this thief cheats 

Hi, This is Mohan Makharia and I am highly disappointed with the attitude of BIG BAZAAR (FUTURE GROUP).

I have purchased 6 No. ‘CHAMPION' Brand ‘VESTS' from Big Bazaar - Atria Mall on
Dt. 05/10/2019 for Rs. 897/- under Invoice No. [protected].

After the first wash the ‘VEST' have shrunk and when used it has expanded out of proportion.

I have made complaint to Customer Care and they referred the matter to Big Bazaar - Atria Mall but Big Bazaar - Atria Mall refused to cooperate and refused to refund the payment by taking back the defective and sub-Standard Product which they have sold by informing that ‘CHAMPION BRAND' is USA Brand and being manufactured by Future group under strict Quality Control.

This is very serious matter that such a large chain is selling Sub-Standard products and not even interested to attend to Customer complaint.

Please beware of such product such as ‘CHAMPION' brand ‘VEST' being marketed by Big Bazaar (Future Group).

The outlet of bog bazaar in dombivli east palava city, there is one employee name roshan (Maharashtrian) calls his relatives for take money and allowed them to take unlimited products without bill from there. Please check webcam securities that employee name roshan will fraud from big bazaar outlet in experia mall dombivli east..
His relative give cash to roshan and take full traali of products from there without bill.. Pleaseeeeeeeee check webcam thereee

Staff name chandan have quite rude behavior and doesn't know how to treat customer... There were four billing counter all of them were working but there was no staff in 3 counter and in 1 counter staff name chandan He was just seating in the billing counter and doing nothing still then he order us to go to ground floor for billing? ? We started asking why but then he started arguing and charging. . What the... ? Is this the way to treat customer?

Stop this pathetic service,

Since a long I had been a Regular customer of Big Bazaar, Around 12 to 15 k Every month I do purchase from Big Bazaar.

But Initially It was good and pleasure shopping with Big Bazaar Now its hell and think twice before going to Big bazaar Outlets.

Today I had finally decided not to go Big bazaar and even recommend others not to go to Big Bazaar because you are Looters and gang of Nuisance people.

I think since you became brand now you guys thing that we can do what ever you want and because people are coming and buying from you so you do whatever you want to do.

Your guys are not trained even dnt know how to talk or behave with the Customers, Your Manager just stand and ask you question rather than asking his Team, Stock not been taggged with badges and Yes Free bies God Know where these goes.

I had attached Bill of today's my last shopping with Big bazar, spoiled my day by your Team and badges on cloth was not even removed after paying and even when I came out from store your staff was laughing and more than that when I came out from the store the badge was not been removed from the cloth, what a humiliating.

Stop this third class treatment and service, dnt hire your staff from Bangladesh or even worst than that.Everything there is some issue and more than that charging 24 Rs for a bag? A Bag? what a loot and, what the hell is this?

Non sense-pathetic-third class and worthless services.

Thanx to lots and other store which treat their customer with grace and valued. And offer so good price point and deliver at home with very nominal charges.

So loss of Big bazzar is Lots gain.

I think the days of the Future group fall is arrive as their heads are full of proud and arrogance..

Not Regarded
Only some senior future group staff to call or respond this.

Umesh
[protected]

Hi Mr Kishore Biryani,
This is to bring you that after making payment from future pay app still cash backs r not received.can you check and confirm why is so. The offer period is 10th auh to 15th aug 2019.
Your call centre is of no use as they lack process n product knowledge.
Need resolution in next 2 days as many customers are getting trapped in future pay scam.

I bought chickpeas and when i opened the packet at home half of the quantity of it was infested with fungus.
Being a constant customer we never expected such a thing
But such neglegence is highly unacceptable and should be acted upon suitably .
After this it seems like you all do not care about your reputation .
Please return with an answer about what can be done from your side

I wss taken a packet of rasna from big bazaar last month. Ystrday night me and my husband hv takn a glass of rasna but after takng it suddenly my condition ws worsen n i vomate 9 times in 2hrs. It ws compltly showng dt the default ws in rasna, might b after exp they(big bazaar) label it again. Worst exp. And this is not the fst time with me this is next time happens n now i m spreading news to everyone that dnt take any kind of eatable item from big bazaar.

Dear All, Greetings of the day. This is to please be noted i am holding a Futurepay card of Big Bazaar ending with 720672. On 12th May 2019 i done a shopping from Big Bazzar located in Oppulent Mall Ghaziabad Uttar Pradesh of around 1300.00 Rs. Bill attached for your ready reference. I paid this amount from my future pay wallet. I supposed to get a cash back on certain items like bag, milk etc. But till date i did not get the cashback from the side of Bigbazaar . More ever i received mail form the side giving wronn information and not ready to accept their mistake. Kindly see this matter on priority and do the needful on priority basis.

Purchased a quilt few days ago the product is having the stitch failure one end and the quality of the product is not good at of that cost resolve the complaint as early as possible and revert the explanation and dont sell that type off non durability products in your store.But store people are saying products not exchange .we want to exchange the product .so please solve the problem immediately