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The good, the bad, and the ugly - discover what customers are saying about Bidrise

Welcome to our customer reviews and complaints page for Bidrise. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Bidrise.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Bidrise's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Bidrise, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Bidrise. Your feedback is an important part of our community and will help others make informed decisions.

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5:02 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bidrise Refusing to send won at auction merchandise and undersized stones

I won four lots at auction from this site (aka Mark Bronner), and I've to date only received two, both of which were not the quality listed on the auction site. One of the pieces was a ring which is marked as paid, but the shipping status is and has been for over a week, "pending review". I've asked for a shipping date for the missing lots and Mr. Bronner said to send back the stones I've received and he'll "process" a refund, but I get the feeling he just doesn't want to honor his contract with me.

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1:48 pm EDT
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Bidrise Fake Stone

Real fake site. They have taken my money and sent a fake stone. Then asked me for more money if I wanted what I had already paid for.
Do not trust this people, they are cheaters. Someone should stop people ripping off through internet sites. Paypal is involved as well and they should not accept this kind of customers.

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mighty gani
pomona, US
Dec 14, 2011 11:53 pm EST

you bid you won ...you wait ...untill you pissed off...this guy smart fraud guy...beware...of this bidrise, , , , waste of money...paypal checked this bidrise or diamond river...you try palpal and you will know the truth, , , , , that were complaint is true...

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starka
Paso Robles, US
Jan 27, 2011 5:46 pm EST

Bid and won gave my c card number to them woke up to find that it was not on there anymore this company should be shut down with all the money they are getting from consumers they dont treat there coustomers right this is the 2nd. time to go to the media and get to the bottom of this

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Let'stakeemdown
Belton, US
Apr 27, 2012 8:57 am EDT

Complaint filed with the Attorney General's Office of NY, 2012
Any others ripped off, send your complaints there.
Google them, the NY AG's office.
Take Care.

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mighty gani
pomona, US
Dec 15, 2011 12:00 am EST

, , , fraud...scammed...smart ###...paypal...check this guy bidrise...do your investigation, , , , , , , , , dont allow this smartass to collect money from fraud bidding...

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mighty gani
pomona, US
Nov 29, 2011 3:03 am EST

all those fraud shld be penalized to full extend...and banned, , , , ,

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kreasen
, ZA
Nov 17, 2010 9:02 pm EST

Just to correct some misunderstandings ... hopefully this will help. I have dealt with all of the related online traders and there exists 2 distinctly different sellers here. Benjamin Bronner of superlight diamonds on ebay is a legitimate and honest diamond merchant of clarity enhanced diamonds. I have never found his clarity grading to be off by more than 1 grade. Colour grading is questionable however this is always a contentious issue. His packaging has never changed since I started buying from him some 4 years ago .i.e ziplock bags in bubble padded envelope shipped via usps.
The rest are from the another supplier who appears to have different aliases/sellers/workers who operate primarily from israel but also have roots in the new york diamond distrinct and perhaps in other countries too: mark bronner, rami aloni, Boris Drobachevsky trading as Bidrise; magnificent.diamonds; diamonds.4.ever and newly Daniel.diamonds who has just deregistered off ebay. All of the later sellers are distincively similar from their ebay pages through to their style of responses and intuitively, I believe that they are one and the same.

They are distinctly different from superlight diamonds for the following reasons:

1. Selling of diamonds that are not as described - "wishful" grading. (I have found them to be consistantly 2 clarity grades or more lower than advertised and colour grading shockingly inacqurate)
2. poorly cut diamond with poor symmetry
3. Champagne, brown or tinted yellow, white diamonds are infact not clarity enhanced yet advertised as so (or perhaps they just have poor knowledge of the products they sell)
4. Larger diamonds or big diamond parcels are shipped from israel.
5. Diamonds are wrapped in gemstone paper and packaged in white envelopes.

I have asked if there is any relation between the two on many occasions and although I never did get an answer I am enclined to believe that there is. Even if they are not related by blood, there is a very stong brotherhood amongst diamond merchants from the same background so no...they will not taint the others image even if it is highly unethical. I do however, feel that this is a one sided love as "rami aloni" did indirectly mention to me that he has some sort of relation to benjamin although superlight diamonds denies any relation to bidrise.

In the end, I have found a trusting dealer in benjamin and have learned the hard way that all is not what it seems in this industry...the lines fair play are truely undefined from here on...

Kreasen

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chevylover
Little Rock, US
Jan 30, 2010 5:08 pm EST

You can now add another seller on ebay. daniel.diamonds he is a new seller on ebay but he is linked with Mark and Benjamin Bronner. His name is Rami Aloni of Jerusalem, however he sells from NY as well. These people are all rip offs and scam artists.

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georgelupke
, ZA
Jan 22, 2010 2:21 pm EST

Bidrise did the same thing to me, and i have complained to pAYPAL who does not give a ###.

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