Menu
Bank Islam Malaysia
Bank Islam Malaysia Customer Service Phone, Email, Contacts

Bank Islam Malaysia
reviews & complaints

www.bankislam.com.my
www.bankislam.com.my

Learn how the rating is calculated

1.1 115 Reviews

Bank Islam Malaysia Complaints Summary

2 Resolved
113 Unresolved
Our verdict: If considering services from Bank Islam Malaysia with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Bank Islam Malaysia has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Bank Islam Malaysia. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Bank Islam Malaysia reviews & complaints 115

Sort by:

Newest Bank Islam Malaysia reviews & complaints

ComplaintsBoard
M
2:46 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Bank Islam Malaysia - Sudden close of saving account

Its been 2 months since my account was closed without notice, no further actions by the bank, no refund on my deposit. Follow up with Kota Kinabalu Branch by phone call but was told that this number [protected]) are not from Bank Islam. Instead the staff says I called the wrong number as the so called wrong number is from Keningau. Called for second...

Read full review of Bank Islam Malaysia
ComplaintsBoard
R
2:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bank Islam Malaysia I'm complaining about the transaction

Actually I transferred rm100 to my own account bank Islam from Maybank. Suddenly bank Islam got maintainance. So my rm100 stuck in the account. Futhermore, in online app there didn't show any balance so I'm ask where my rm100 gone in your butt. If you want to make any maintenance just do within 12oclock. Now we are the one got problem. Just try to update like Maybank. Very disappointed

Read full review of Bank Islam Malaysia
Hide full review
ComplaintsBoard
A
2:51 am EDT

Bank Islam Malaysia Staff service so bad

Kepada staff2 cawangan mara, tolong elok2 sikit klu nak cakap dgn org biar detail dan betul jgn nak marah2 jer... Buat apa buat appointment pukul 10.30 pgi last2 kena tunggu smpi pukul 12tgh hari, ingat org suka2 ker nak dtg bank tu klu tak dah urusan lain lgi nak buat. Staff perempuan kat kaunter 7 tu kurang ajar Time puasa mcm nie ada Hati2 nak marah2🙄Please sediakan sorang staff kat kaunter tu tak dah laa org nak ambik no sendiri lepas tu nak marah2 org plk kenapa berdiri kat sni kena tunggu giliran bukan nak buka akaun trus😒Tolong sound sikit staff kat sni bnyk kali dah kena dgn mak ayah saya sekali, mmg kurang ajar mostly.

Desired outcome: Please improve your staff service so bad

Read full review of Bank Islam Malaysia
Hide full review

Is Bank Islam Malaysia legit?

Our verdict: Complaints Board's thorough examination reveals Bank Islam Malaysia as a legitimate entity with notable strengths. Despite a 1% resolution rate on customer complaints, which invites a closer look, Bank Islam Malaysia stands out for its commitment to quality and security. Clients considering Bank Islam Malaysia should delve into its customer service record to gauge compatibility with their expectations.

Bank Islam Malaysia earns 91% level of Trustworthiness

Perfect Trust Endorsement: Bank Islam Malaysia achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Bank Islam Malaysia. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for bankislam.com.my can be seen as a positive aspect for Bank Islam Malaysia as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Bank Islam Malaysia's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

We looked up Bank Islam Malaysia and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Bank Islam Malaysia has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 1% of 115 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • There was some difficulty in evaluating or examining the information or data present on the bankislam.com.my. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • Bank Islam Malaysia protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
N
10:36 am EDT

Bank Islam Malaysia Bank islam apps

the app is totally non function,keep asking de-registered,and then cannot proceed anymore,wasting my time,please be more useful

Desired outcome: please stop using that rubbish app,wasting other time

Read full review of Bank Islam Malaysia
View 0 more photos
Hide full review
ComplaintsBoard
L
3:32 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bank Islam Malaysia Kaunter khidmat pelanggan buka 1 je ..

Kaunter khidmat pelanggan hanya buka 1 kaunter sahaja selepas jam 2.00pm...tetapi staff 2 orang sibuk melayan pelanggan yg dtg...sepatutnya hanya 1 sdh lah...saya raya ramai pelanggan yg sdh tau nk tekan nombor giliran dan tau tujuan mereka ke bank...xperlu lah nk layan sampai mcm tu rimaslah...pelanggan xramai pun yg dtg...saya nk buka akaun bank baru dari jam 2.30pm sampai 3.30pm...pelanggan yg nk buka bank pun bkn nye ramai hanya 5 orang termasuk saya...tetapi 1jam pun belum giliran saya...perlu perbetulkan semula cara kerja staff dgn membuka kaunter bukan sampai 2 staff nk layan pelanggan yg dtg...saya rasa 1orang sdh cukup...buka kaunter tu yg penting..

Read full review of Bank Islam Malaysia
View 0 more photos
Hide full review
ComplaintsBoard
C
2:23 am EDT

Bank Islam Malaysia Servis tidak memuaskan

Pada 4/7/2022 jam 12.12pm, bapa saya 62 thn msuk Bank Islam Cawangan Guar Chempedak, Kedah, bapa saya tekan no utk urusan ASB no 6005.No giliran bapa saya 6005, no sebelum tu 6003..Pada jam 1pm,no gilirannya dipanggil ke kaunter 3. Malangnya staff 1 laki melayu beritahu bapa saya yg urusan ASB hanya di kaunter 2. Dia beritahu pd bapa saya yg staff kaunter 2 iaitu 1 perempuan melayu berehat, nk pergi mkn,pdhal wktu tu staff di kaunter 2 masih ada. Staff di kaunter 3 beritahu bapa saya suruh dtg semula jam 2pm sedangkan bapa saya tunggu hampir sejam. Bapa saya terus ke Hong Leong Bank,Gurun, Kedah kaunter 1 utk urusan yg sama dan hanya mengambil masa 7 min shj.Minta pihak atasan pandang serius hal ini.

Read full review of Bank Islam Malaysia
View 0 more photos
Hide full review
ComplaintsBoard
H
11:18 pm EDT

Bank Islam Malaysia Ebanker Pro

Pihak kami telah membuat transaksi secara online transfer pada 17 May 2022.

Tetapi transaksi tidak berjaya dan berstatus REVIEWED.

Kami telah menghubungi pihak cust service ebanker dari 17 May 2022 sehingga kini masih tidak berjawab, Email tidak berbalas.

Saya berharap pihak BIMB segera mengambil tindakan.

Terima kasih.

Gamat EMas Sdn Bhd

[protected] (ext 78)

Siti Hajjarr Hussin

Read full review of Bank Islam Malaysia
Hide full review
ComplaintsBoard
A
8:46 pm EDT

Bank Islam Malaysia remittance ??? foward

hi. Im so disappointed as I been waiting my money arrive almost 2 week then when international banking said it can be check with my bank(bank Islam) to track my transaction. u guys keep foward the report. why don't just check as what I attach. I'm so sick to wait again (might be just to wait for the whole month).

Desired outcome: fast check and disclosure (contact me directly if there a problem) . so I can ask the international side.

Read full review of Bank Islam Malaysia
Hide full review
ComplaintsBoard
N
3:26 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Bank Islam Malaysia Personal financing loan

My svg acct was tagging/hold under debit not accepted. Moratorium just ended on Dec2021. I need clarification why bank hold my svg acct without any consent from me. Loan pymt method not using any SI or Autodebit. CSE named Abdul Adli call me on 24/1/2022 @ 2:01pm asking permission to proceed payment by debiting my svgs account but after I ask about this tagging issue, he hang my call n put on hold almost 15-20minutes without return back any calls. Later i've call Bank Islam Cust Svc and spoke with several cust svc named Hazira, Mahani & Aishah. All of them are not helpful & even ask me just to wait for return calls bcoz already send report to respective dept. Until now I yet to received any calls from all of them including the Oic, Abdul Adli bin Shafiee. Meanwhile, his direct reporting Team Leader named, Mohd Adam bin Haris avoid to speak with me & promise return my call after 30minutes with explanation. As I lodge this report, no return calls to me at all. Please revert & expedite this issue soonest. Tqia.

Adilla
[protected]

Desired outcome: Please attend to my report soonest possible

Read full review of Bank Islam Malaysia
Hide full review
ComplaintsBoard
M
2:03 pm EDT

Bank Islam Malaysia Kaunter service

Pekerja kaunter rehat tanpa ada pengganti pada waktu puncak. Ramai pelanggan nenunggu. Kaunter kosong lebih dari setengah jam.BANK ISLAM CAWANGAN GONG BADAK TERENGGANU.
22 DISEMBER 2021

Read full review of Bank Islam Malaysia
View 0 more photos
Hide full review
ComplaintsBoard
Z
10:55 pm EST

Bank Islam Malaysia Im complaining about your counter staff

Hi BankIslam Tanah Merah Kelantan,

Please observe your staff at counter 7, at 14-December 2012 (9.30am to 11.00am).
Sila jaga tutur kata.
Sila jawab soalan pelanggan dengan berhemah. Jangan cengir sangat. Kami pelanggan berhak mendapat layanan yang baik dari perkhidmatan Bank Islam.

Kepada pengurusan Bank Islam Tanah Merah Kelantan, sila pastikan sesiapa saja staff yg bertugas di kaunter adalah mereka yang baik tutur katanya.

Staff lain dari masuk sampai ke dalam semua ok kecuali staff di kaunter 7. Bersyukur lah anda still ada kerja. Buat kerja elok2. Sekian.

Read full review of Bank Islam Malaysia
Update by zkiffli
Dec 13, 2021 11:00 pm EST

Correction, 14-December 2021.

Hide full review
ComplaintsBoard
S
2:13 am EST

Bank Islam Malaysia Service

Too many people going out for lunch at the same time causing too many people not getting the service within 15 to 30 minutes of waiting which for me is kinda considered bad.

An organisation, by default has to have a right SOP which is to ensure all customer related services are able to be fulfilled within that period of time.

Please do your joh with heart. Even me myself, I have a very tough job that relate to customer production.

Desired outcome: Ensure that all counters are opened at least 4 at a time

Read full review of Bank Islam Malaysia
View 0 more photos
Hide full review
ComplaintsBoard
S
8:58 am EDT

Bank Islam Malaysia Service Counter at Bank Islam Kuantan is very inefficient

People have to queue and wait outside more than one hour just to have service counter. Very long queue more than 30 customer outside. Did not have special line for senior citizen. Not clear instruction.

Desired outcome: More effective and efficient service

Read full review of Bank Islam Malaysia
View 0 more photos
Hide full review
ComplaintsBoard
E
3:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bank Islam Malaysia Opening account service slower than tortoise

Due to pandemic, now we have to wait outside of the bank. But I have waited for 1 and half hour outside of the bank and the queue still stagnant. Question the staff how many counter they open to serve, say 2 counter but 1 staff is praying and eating. Saw one customer at the counter spend over 40 mins? So not efficient, one customer take up more than 30 mins, what kind of service is this? Can u call urself a bank? Service slower than tortoise.

Desired outcome: Open more counter if your staff not efficient

Read full review of Bank Islam Malaysia
View 0 more photos
Hide full review
ComplaintsBoard
A
7:26 am EDT

Bank Islam Malaysia Opening account

Jalan kulas branch dated 25/10/2021. Waiting to open account took more than 2 hours because the staff in charge to open account was on lunch break. The bank should have backup staff to attend to this matter if it wants to grow its business. The process was not smooth as staff took time to clarify the transaction. And it took another half hour to actually open one.

Desired outcome: 10-15 mins acc opening.

Read full review of Bank Islam Malaysia
Hide full review
ComplaintsBoard
S
8:30 am EST

Bank Islam Malaysia E-banker

I'm having problem to retrieve my password for e-banker. I've reached out so many times through phone call and email, but no response at all. Dissapointed.

Desired outcome: NEED TO RETRIEVE MY PASSWORD ASAP, THUS, E-BANKER UNIT HAVE TO BE MORE EFFICIENT IN TERMS OF RESPONSE AND COMMUNICATION.

Read full review of Bank Islam Malaysia
Hide full review
ComplaintsBoard
K
8:26 am EDT

Bank Islam Malaysia Customer service very bad

Please send your staff to customer service courses. Basic CS pun tak ada, no eye contact, without any greeting. Communication failed! For the third time I replace new card, I need to bring passport for supporting document (bcs they not check in system first, before initial form "application for new card"). I need to go back to house, and after that without saying sorry they said no need my document.

Please Bank Islam, seiringkan nama Bank Islam dengan service. Especially, Bank islam Putrajaya presint 2.

Memalukan.

Read full review of Bank Islam Malaysia
Hide full review
ComplaintsBoard
N
7:54 pm EDT

Bank Islam Malaysia Bank islam prepaid pending

It says your mobile number will reloaded in the next 30 minutes upon completion of reload purchase ... But after 5 hours, i still not recieved my RM 30 top up on number 011-[protected] ! Why it is pending ?

Desired outcome: Refund or succeed my prepaid purchase

Read full review of Bank Islam Malaysia
View 0 more photos
Hide full review
ComplaintsBoard
H
11:16 pm EDT

Bank Islam Malaysia Service

Assalamualaikum..

Mohon kerjasama Bank Islam Malaysia Berhad utk sediakan satu #mekanismeperkhidmatan bg yg perlu bg urusan di kaunter sbb sy dh pergi 2 hari berturut2 sblh pagi & petang...dah beratur berjam2, by the time dah nk smp pintu masuk diberitahu.." maaf kami x blh ambil dah pelanggan".
Keperluan saya hanya utk tular kad atm yg dh nk expiry. Dh tunggu dr pagi then dtg lg sblh ptg tp same thing happened for 2 days..😪😪😪.

Maybe blh buat mcm bank rakyat...bg appt. At least 1st visit x blh but after appt, for nxt visit dh sure blh dpt perkhidmatan.

Maybank & Affin Bank akan ada pegawai yg sentiasa keluar utk tanya / tapis urusan pelanggan. Mn yg mmg ada keperluan yg lama, diberitahu awal, so pelanggan dh alert dan x akan tunggu lama2.

Mohon kerjasama bg #kepuasanpelanggan. TQVM

Read full review of Bank Islam Malaysia
Hide full review
ComplaintsBoard
A
12:29 pm EST

Bank Islam Malaysia pembukaan buku bank

sangat2 lmbat dr pukul 9.30pg smpai pukul 3.30 ptg tak boleh siap lg.. kenapa x buka banyak kaunter kalu ramai orang.. very very very bad service #BankIslam Tanah Merah

Read full review of Bank Islam Malaysia
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Bank Islam Malaysia customer service

Website

www.bankislam.com.my

Most discussed Bank Islam Malaysia complaints

poor manner of bimb csr staff
4
(opinions to this review)

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Bank Islam Malaysia?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Bank Islam Malaysia Customer Service. Initial Bank Islam Malaysia complaints should be directed to their team directly. You can find contact details for Bank Islam Malaysia above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Bank Islam Malaysia. Discuss the issues you have had with Bank Islam Malaysia and work with their customer service team to find a resolution.