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At The Beach Tanning Complaints & Reviews

At The Beach Tanning - Oklahoma, Midwest City / Customer service and beds

Je
Oct 8, 2015

I recently sent this email to the area manager Abbie Driscoll I still have not had a response. To warn all At the Beach customers or potential the store policy on handling customer complaints are handled though email only there is no one you can directly speak with if you need assistance anymore. I would like to start off introducing myself my name is Jennifer I've been a customer of at the beach for a little over a year. I currently visit the Mwc, OK location on a daily basis. I have several concerns about this store. I didn't know if you are aware of what is going in in your stores these...

At The Beach Tanning - Colorado, Lone Tree / Cancellation policy

Js
Jun 18, 2014

CROOKS...Be careful. They will tell you that you qualify for a less expensive price if you purchase a monthly tanning membership with them. If you ever try to cancel this membership they will continue to charge your account after you follow the cancellation instructions they give you. Bottom line: YOU WILL PAY FOR SERVICES YOU DON'T RECEIVE for a long long time. Plan on making several trips and phone calls to their corporate offices before the monthly withdrawals from your bank account stop. The employees in their stores will give you different cancellation instructions than their...

At The Beach Tanning - Colorado, Aurora / Billing after cancellation

Co

I signed up for one year of tanning and had my card billed monthly. At the end of my contract I thought the charges would stop, well the did not. I called on 9/10/10 and asked for a refund because my contract had ended and they told me my account is automatically charged the same monthly rate unless I call them. So the ending contract date means nothing! I cancelled my charges on that date (9/10/10) and to my shock today, I get my credit card bill and they charged me again on 9/18 and 10/18. This company has just overcharged the wrong person!

At The Beach Tanning - Colorado, Littleton / Lies and deceit

Ma

In May of 2010 I visited my local ATB to cancel the renewal of my membership that was to expire in July of 2010. On June 28, 2010 I visited that same location (located on Bowles Ave in Littleton, CO) for one of my final tanning sessions. I informed the employee that I would no longer be visiting as I was only able to come once a month, and was confident that would not be sufficient time to maintain my tan. To my surprise, I was informed that by down-grading my membership to visit just once a month on their lowest bed option, I would still be able to keep up on my tan. After hearing thi...

At The Beach Tanning - Oklahoma, Tulsa / Bad Cancellation Policy

Je

As many complaints as I have read about At the Beach Tanning, I can tell you it's all true. The salesperson tells you whatever they need to tell you to get you to sign up. They don't go into detail about the horrible and terribly expensive cancellation policy. They just say you can cancel at any time. The "fine print" is the whole contract and, yes, as an educated person, I should have read it. Being that is was for a tanning package, I didn't think I would have to worry about such ridiculous rules. Good luck calling corporate. I left 16 messages over a 3 month span. Still have...

At The Beach Tanning - Kansas, Wichita / ILLEGAL WITHDRAWAL OF FUNDS

Tr

CANCELLED CONTRACT IN MARCH 2009...COMPANY CONTINUES/ATTEMPTS TO WITHDRAW FUNDS EVERY MONTH FOR THE LAST 9 MONTHS, FORCING ACCOUNT TO BE CLOSED...WILL NOT REFUND MONIES--STATES I SHOULD CONTINUE TO USE THEIR TANNING SALONS UNTIL THE ISSUE CAN BE CORRECTED...FILLED OUT ANOTHER CANCELLATION AGREEMENT IN JULY AND THEY ARE STILL TRYING TO WITHDRAW MONIES FROM MY ACCOUNT.

At The Beach Tanning / Unauthorized billing

Va

Be careful of signing any "Releases" from the, its actually a two year contract requiring you to pay for there $55 dollar a month service. They tricked me and now it reports to my credit. Its way over priced and who really needs tanning for two years. Don't trust there sales rep and read every word of what your signing. I would suggest going to a locally owned tanning salon instead of them, the people who own it might actually know something about tanning. ATB's employees are stupid and kinda rude. Whatever you do do not go there unless you enjoy having them call you every ten minutes to try and make you pay.