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1.7 64 Reviews

How responsive is Asknet's customer service?

11 Resolved
53 Unresolved
Poor 🫤
Asknet is a rare visitor on ComplaintsBoard, so the pace of resolving complaints leaves much to be desired. We believe they should spend more time and effort on reviews to naturally grow customer loyalty. As for reviewers, we'd advise carefully reading existing reviews to understand what to expect. It's also helpful to go through the few complaints that Asknet has already resolved to get a clear picture of their customer interaction and potential challenges in resolving your personal issue.
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Asknet reviews and complaints 64

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Newest Asknet reviews and complaints

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E
8:13 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Asknet been charged on my account

taken under name Ask-shops.com for £16.17 on Sunday 9th April i did not buy anything from them nor have ever used them, and as it was easter sunday i think i would remeber

i have not bought anything so i can not give you a date time or place where this happened

i feel it is a bit naughty to have someones details and just take what you want, this has happened on several occasions and i have had to contact the bank,

these amounts were first taken from my husbands account and now i have stopped them through the bank you are targetting me

I want this money back and for you not to use my account again

Desired outcome: i would like the money returned and not to happen againyou used to take from my husband but i got that stopped through our bank and any money you took returned, this is uncalled for i was at home all day in the garden on Sunday 9th April

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D
11:21 am EDT

Asknet I don't know. This is an unauthorized deduction.

This company surprisingly deducted 4,098 yen (September 2, 2022). This isn't the first time and I need my refund immediately. They wanted me to renew a subscription I cancelled long ago but I refused. The evidence below shows clearly that I wasn't on "auto_renewal and I didnt renew it so why the charge for that?

I need my refund immediately

1) IObit Online Shop - Order #[protected] - Sustained Use / Manual Renewal

Inbox

IObit Online Shop [protected]@support-asknet.com via edeliverynetwork.com

Aug 18, 2022, 1:10 AM

to me

IObit online shop

Dear customer,

we hope you like our products! We would like to inform you that your current subscription is about to expire .

★ Uh-oh, your Pro subscription has expired ★

Inbox

IObit Unsubscribe

Tue, Aug 16, 8:36 PM

to me

The exclusive renewal discount - 80% OFF

Desired outcome: I NEED MY REFUND IMMEDIATELY. It's 4,098 JPY

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J
3:31 pm EDT

Asknet Produit supposé être iobit malware fighter pro

Bonjour je viens de reçevoir un mail de asknet-shops.com me défalquant la somme de 27,99 euros sur ma carte visa pour une commande N° [protected] du 10/06/2022 sous le numéro de client [protected] que je n'ai jamais passée et en plus j'avais il y a longtemps annulé tous mes abonnements automatiques sur le site iobit en l'absence de toutes indications relatives au produit commandé ainsi que sa licence il m'est impossible de communiquer avec le support iobit pour un remboursement jk réprouive ces méthodes concernant les revendeurs et s'il s'agit du p^roduit en question il faut savoir que je l'ai remplacé par une autre marque. Bien entendu je réclame le remboursement immédiat de cette somme et l'effacement de mes relevés bancaires de ce site. J'en aviserai ma banque et me réserverai le droit d'effectuer d'éventuelles poursuites contre le site

Desired outcome: VEUILLEZ rembourser immédiatement

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Is Asknet legit?

Our verdict: Complaints Board's thorough examination reveals Asknet as a legitimate entity with notable strengths. Despite a 17% resolution rate on customer complaints, which invites a closer look, Asknet stands out for its commitment to quality and security. Clients considering Asknet should delve into its customer service record to gauge compatibility with their expectations.

Asknet earns 91% level of Trustworthiness

Perfect Trust Endorsement: Asknet achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Asknet. The company provides a physical address, 14 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Asknet's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Asknet.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Asknet.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • While Asknet has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 17% of 64 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Asknet.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The asknet.com may offer a niche product or service that is only of interest to a smaller audience.
  • Asknet protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
D
1:36 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Asknet unauthorised credit card payment

on the 22/02/18

My card was used for an unauthorised payment to 10BIT

29.98 USD

CD ending in 3844

I do not have automatic renewal with 10BIT

Desired outcome: Please refund

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C
6:23 am EST

Asknet unauthorized debit charges

I have twice been charged £ 14.77 on my debit card dated 11. Feb. '22. by asknet.shops.com

I have no idea\ why this has happened. Have not ordered or bought anything, hence completely unauthorized.

Carla Perkins

[protected]@aim.com

Desired outcome: Please refund.

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D
8:17 am EST

Asknet Filing a complain with asknet lobitsift

Charges me 28.61 for what

Desired outcome: asknet lobitsift

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H
2:54 pm EST

Asknet iobit

I was charged a renewal(?) fee on my Mastercard on 12/25/21 of $31.79 for IOBIT software, presumably by ASKNET. I assume it was for IOBIT's uninstaller. I did not order this renewal(?) and no longer use the software. Trying to access both IOBIT and ASKNET (a German company?) is futile. Your assistance in reversing this charge and any future charges would be greatly appreciated. H R Brooks (herb.1946.[protected]@gmail.com)

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R
5:08 am EST

Asknet Lobitsoft

My name is Roy Sudduth. My cashapp card ending in 2963 was erroneously charged for software that was not ordered by me. I did not order this product at this time.
In the past over 2 years ago this product failed to perform. Any renewals were cancelled as the software never performed. On 12/23/2021 I was charged 82.22 and a separate charge of 35.68 for a total $117.90

Desired outcome: Please refund my $117.90 I didn't order anything

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K
10:21 am EDT

Asknet Charges on my Pay Pal account

You are making unauthorized credit card charges on my paypal account? I have 3 charges for 1. Nov. 14 for $29.99 2. Nov. 14 for $29.97 3. Nov. 14 for 59.96 What are these charges for? You can contact me [protected] thanks.
I want it stopped and refund my money.
Kenny Hagar

Desired outcome: refund my money

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G
10:45 am EST

Asknet vol

aujourdhui 11 novembre je me rends sur ma boite mail et je constate un debit de 82.96 euros par paypal concedé a asknet je ne connais pas du tout cette société donc j'ai fait une opposition au paiment a paypal j'espere que cela vas marcher par contre je ne comprends pas comment ils procèdent

Desired outcome: pas de retrait ou remboursement supression de cette société sur le net

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R
4:06 pm EDT

Asknet They tried to charge my credit for order I did not place

Bank of America.
Credit card not present during this transaction
This transaction was declined because your card's security code1 was entered incorrectly
Customized Cash Rewards Visa Signature ending in 7099
Amount: $20.89
Date: October 04, 2021
Where: ASKNET IOBITSOFT
This may have occurred for a purchase you made online, by phone, mail or when a merchant manually enters your card information.
If you don't recognize this activity, please contact us at the number on the back of your card.

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B
9:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Asknet Activation code didn't work

I was billfor Avanced systemcare uitimate.

I try y code but it didnot work>
please check this out.

thank Bob Reeves
[protected]@comcast.net

Desired outcome: Help fix it.

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S
11:03 am EDT

Asknet iobit

I no longer have it on my computer. I had an auto charge of 78.95 on my card. Please remove me. I am not a customer.
Thank you.
Susan Anderson
transaction id 58N03197A0102010

Desired outcome: Return my $78.95

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L
11:27 pm EDT

Asknet PayPal subscription activated via PayPal. What are the goods and/or services I am paying for?

I have been charged $93 recently through my PayPal account. Apparently a subscription I activated last year. There are 2x transactions for July 2020 to asknet- lobitsoft, they were between $10 and $40 each. No idea what they are for either.
Please advise what the goods and services I have been charged for. I have no idea.
I would ideally like my funds recharged, as I have not received a service or goods for my purchase and therefore, this transaction is fraudulent.

Desired outcome: Refund

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10:26 am EDT

Asknet I don't know what this charge is for.

PayPal transaction 3TU309605Y0402500. $137.79.
Did not authorize payment. I WANT MY MONEY BACK--NOW!
I did not authorize a reoccurring charge.

Desired outcome: Refund $137.79 not

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11:24 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Asknet Unauthorized charge for unknown product

I have been charged by asknet with US$ 54.99 today, April 6, 2021.
Billing ID B-0DX3117771997752J
Transaction ID Paypal 6SB602333F9484016
I hereby request immediate refund of the above amount as I have neither authorized asknet to charge my account nor have I been informed what they charged me for.
This is considered fraud. If asknet will not confirm immediate refund as well as cancelation of charges, I will be forced to press charges against them.
Attached you will find a copy of the transaction.

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12:12 pm EDT

Asknet Cannot purchaced Cyberlink products with my credit card

I am having issues trying to purchase Cyberlink products. I have tried with both PayPal and Payment Card and always get an error saying "Your purchase could not be completed, please contact [protected]@asknet.com."

What can be done to resolve the issue

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T
12:39 pm EST

Asknet Software products

I just order a software product from Asknet.com and I learned that this company is a SCAM site based in California. I was duped into purchasing their product "twice, " both at different prices. They are not affiliated with the BBB and numerous complaints have been filed against them, apparently to no avail. Asknet must be stopped!

scam report > Asknet-shop.com Review -, Internet ...
/link removed/
The company asknet is a service provider which is responsible for the online purchasing process for several software producers. You may therefore find "asknet shops" listed on your credit card bill, even though you have purchased software in a store with a different name.

Desired outcome: Stop Payment Imeddiately

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H
H
Heme
, US
Feb 26, 2021 1:37 pm EST

You may get a product, but they may not have a proper code to access the product.
It is like getting a FREE Download, install the product, and find out you need to pay for a pass code to use it.

ComplaintsBoard
C
8:55 pm EDT

Asknet cyber 9 de lux webcam software

I purchased the software through payypal today but the software rejects the licence no to activate it. I wish to claim either a refund or the correct licence to use it
I have not rec email confirmation of my purchase

Desired outcome: either correct licence or refund

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B
2:51 am EDT

Asknet my account

Why do you keep refusing my money for an Upgrade on Software Update tried numerous times but you say it cant be completed.If thats the case you can stick it up your ***All sections have been completed and credit cards up to date but no you throw it back again About fed up of this.You say its expired but wont give me another.

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www.asknet.com

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