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The good, the bad, and the ugly - discover what customers are saying about ap9 Shopping Essentials

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8:17 am EDT

ap9 Shopping Essentials Unauthorized charge to my credit card

I found a charge for $14.95 on my credit card bill. The name of the company was AP9 Shopping Essentials with a phone number of [protected]. I called the number and after sitting on hold for several minutes, someone from customer service named Juanita finally answered and asked for my membership number. I told her that I did not have a membership number as I never signed up for their service. It took her a while to find me in their system. This is probably because if I had signed up with this "service" voluntarily, my name would have been my nickname, not my full legal name which would have been on my credit card. After she finally found me, I told her that I wanted to cancel and the charge credited to my account. Apparently, this would be a monthly fee for their shopping service. The woman was nice and said she canceled my account and a credit would show up on my credit card account within 2 days. I told her that I would be checking and if the credit did not show up, I would be contacting my credit card company, which I will do anyway just to be sure.

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J
12:00 am EST

ap9 Shopping Essentials Fraudulent charges!

As noted by others, after making an online purchase I was offered $20 credit on my order. I clicked the link; found they wanted more information than I was willing to give and closed the link. I finished out my order and opted out of the $20 offers on other sites. When looking at my credit purchases Shopping Essentials showed up. I had no idea who or what they were. My bank gave me the number to call. Although they have promised to refund my money I found it aggravating that they could not find me without me giving them my information (they could not look me up by their own confirmation number).

The thing is, the company I trusted my information with, Catalogue Favorites, gave out my credit information to a third party... that is reprehensible... I TRUSTED them. Bank of America knows what is going on but... they don't do anything about things like this... heck, they don't pursue people buying from HSN and having things sent to their own address on someone else's credit card... it is cheaper for them to just credit you money back if you fill out their forms.

Bottom line for me is Shopping Essentials is making fraudulent charges under the cover of "people sign up for the free month and then forget". Did not forget... I didn't sign up - period. I have a larger complaint with Catalogue Favorites; they are the ones who violated my trust and gave my credit card number out... what gives wth THAT?

They will also be getting calls from me... and no more business...

Read full review of ap9 Shopping Essentials and 22 comments
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Allison
,
Oct 31, 2008 11:12 am EDT

I noticed three different "purchases" from my checking account for $19.95 each starting in August. When I tracked down a phone number to call Shopping Essentials they claimed I signed up with them when I subscribed to Classmates.com - I told them I never heard of them and had no idea what they were talking about. I got them to remove one charge, but they refused to remove the others because they said I signed up (which I absolutely did not) and they were incredibly rude. I am beyond furious - have contacted my bank to dispute the charges. I see they have many other victims as well. I feel very violated that they got my check card number and just started charging away totally outside of my control. I have complained to Classmates.com as well and cancelled my 3-month membership.

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Stacy
Cheyenne, US
Dec 20, 2008 3:02 pm EST

AP9 Shopping Essentials charged my debit card on 12/20/2017 for $19.95 I have never made any transactions to any such company and I am going to report them to my bank.

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Jennifer
,
Nov 22, 2008 4:55 pm EST

This company is a fraud! They charged my credit card and I had no idea who they were. I never gave out my information to them, and they could not look my account up by name, e-mail address, or zip code. They will ask for your card # to look up your account - do not give them any info. This is a total scam!

Valerie
Valerie
, US
Nov 19, 2008 8:06 am EST

There was a $19.95 charge from my checking account. The transaction was on october 31, at 8:45am., 2017. I have not even heard of this company until today, on my checking account statement.

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Marcus
, US
Jan 15, 2009 10:29 am EST

Shopping essentials charged 14.95 on my debit card unwillingly for a membership that they signed me up for without my permission. I did talk with them on the phone and had them cancel the membership, however this is ethically wrong and in my opinion, fraudulent for them to sign me up as a member to their company and then charge me for it by attaining my credit card information from another company. I feel this needs to be stopped immediately and the company persecuted for fraud. I wonder how many other people out there have been victims of this type of fraud.

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Mack
, US
Jan 15, 2009 10:41 am EST

I noticed $19.95 being automatically withdrawn from my checking account. They somehow got my Credit card number in the process of me signing up for Runion.com. I did not know what these charges were for. When I called and talked to a representative they said they would credit the charges. The representative I spoke to told me I clicked on something that said 7 day free trial...then the Charges started appearing on my bank statement for December 2017 and Jan 2017. They take it out at the beginning week so you are unaware unless you check your bank regularly, until you get a statement. I had no clue what this company is.

The representative I spoke to proceeded to get more personal information from me... they did not know my email and I refused to give them my address when they tried to drag it out of me. I said 'You are charging my account and you don't even know my physical address or my name? Now, unfortunately they found out my name and some other things for their file. I need to call my bank right now and notify them.

I have no recollection of signing up for any 7 day free trial. How were they able t access my credit information is beyond me!

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Bart
, US
Mar 10, 2009 4:17 am EDT

Shopping Essentials took 80.00 off of my debit card. They claim I signed up with them when I ordered some vitamins online, but i would have remembered if i sign up to be debited 80.00 a month for some so called internet savings. This is what the customer service told me when I called. This company is a total scam and should not be allowed to be in business, something should be done about these people. I have four kids and I'm struggling as is. I don't need help from the likes of fradulent companies like this.

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Simon
, US
Mar 11, 2009 8:06 am EDT

I was billed 29.95 and a 1.00 for an online enrollment for a free credit report. I remembered the terms and conditions and it slipped my mind to call and cancel. When I did call I spoke with a representative and they gave me a refund. I also remembered the offers that were made when I provided my credit card info. I read through everything and declined the offers such as Privacy Matters and PM Identity. For some reason people are so eager to get what they want and don't take the time to READ. And what is even more confusing that people feel safe in their home and provide their personal info on the internet which is also considered to the WORLD WIDE WEB! but are hesitant to give credit card info to a live representative. ? If you don't want to be charged don't be dumb enough to hand out your info.! It's not fraud! It's dumb people!

Oh and this is a disclaimer...The Electronic Signatures in Global and National Commerce Act ('ESIGN') 1, most of which becomes effective on October 1, 2017, marks the latest statutory milestone on the road to a nationally consistent legal framework for electronic commerce. It joins the proposed Uniform Electronic Transactions Act (UETA), versions of which have already been adopted in 18 states (including Pennsylvania and Maryland) with other versions pending in most other states (including New Jersey and Delaware).

ESIGN and UETA apply to transactions among individuals, businesses, and governments; ESIGN only applies to transactions 'in or affecting interstate or foreign commerce'. Both statutes provide - with numerous exceptions - that electronic contracts, signatures and other transactional records 'may not be denied legal effect, validity, or enforceability' solely because they are in electronic form.

An 'electronic signature' is an 'electronic sound, symbol, or process, attached to or logically associated with a contract or other record and executed or adopted by a person with the intent to sign the record.' As UETA's official comments make clear, 'No specific technology need be used ...[T]he critical element is the intention to execute or adopt the sound or symbol or process for the purpose of signing the related record.' Consequently a valid 'electronic signature' does not need to be an encrypted signature such as those created by PGP or other digital encryption programs. It can be a webpage clickthrough ('I ACCEPT'), a sound ('OK!'), typed letters at the bottom of an email message ('Moi'), a fingerprint, a DNA sequence, or something totally unimaginable today, so long as it is intended as a signature by the signer. Even the act of a nonhuman 'electronic agent' empowered by a party may be sufficient to bind the party. However, the more stringent and secure the signing process is, the more difficult it will be for the purported signer to deny or evade responsibility.

It is the year 2017 everyone! Wake Up and read the fine print watch your billing statements. Fraud no! Irresponsibility yes! Why is it when I make a purchase online I see the terms and conditions and take responsibility of any charges that are posted to my account. And for some reason you people can not be responsible to read and comprehend that nothing now days is free! There is always something attatched to a free offer. Rule of thumb 'if something sounds too good to be true it usually is'. What happened to your levels of comprehension these days. It's not the company it's dumb people that don't read.!

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Snortles
Flower Mound, US
Mar 19, 2009 12:42 pm EDT

Various websites like classmates.com, reunion.com, mylife.com have been allowing access to your bank account info when you subscribe to their services. It happened to me. I must have left some box checked.

In troubleshooting this problem I did find out from the tech at mylife.com the the shopping essentials cancellation number is:
[protected]

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Rebecca
, US
Apr 03, 2009 12:08 pm EDT

Shopping Essentials charged my credit card $11.95 per month for a 'membership fee' that I did not authorize. When I called the number listed with the charge, the person on the phone stated I had joined when I made an online purchase from 'The Stitchery'. I made no such online purchase. Unfortunately, I did not pay attention to this charge for several months - too late for my credit card company to do anything.

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