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Ancestory Complaints & Reviews

Ancestory / unauthorized visa charge to my account by ancestory. ca

Cl
Jan 10, 2018

I do not have an account with Ancestry.ca, yet had a charge of $119.88 applied to my credit card without my approval. How is that possible. I have challenged the charge with Scotiabank, and an investigation is underway. The charge was processed on Dec 26th as a no card present charge. There should be a 2 step authorization before a charge can be applied to a credit card.

Ancestory / double charges

Wa
Jun 10, 2017

we were charged may 27 and 28th for our membership please cancel our account and return the extra charge I talked to doug and number [protected] is our case number. this has happened that our card was stolen from your company so we had to get a new card. No more from us our email is [protected]@hotmail.com wayne Pottebaum 5053 Kennedy Ave alton, iowa [protected]