Menu
CB Diet Products Advanced Acai

The good, the bad, and the ugly - discover what customers are saying about Advanced Acai

Welcome to our customer reviews and complaints page for Advanced Acai. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Advanced Acai.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Advanced Acai's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Advanced Acai, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Advanced Acai. Your feedback is an important part of our community and will help others make informed decisions.

ComplaintsBoard
S
8:10 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Advanced Acai billing

I ordered the trial of advanced acai and by mistake I ordered two of them. I was sent the two and called to get the return number for the extra one on February 18th. The customer service department said I should be receiving the number within a few days and yet still have not received but have misc. charges on my account. I was charged a $79 fee for I believe is the one time membership fee, then $19.99 was credited to my account, then debited to my account and then I got three different charges of $1.97 which I am assuming are shipping for the new pills I should be getting in the mail. I cannot get through to customer service and it has been extremely frustrating and I just wanted to clear up all the misc. charges.

Read full review of Advanced Acai
Hide full review
ComplaintsBoard
A
4:19 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Advanced Acai Risk Free Trial Offer

Was connected thru a link. Ordered a 14 day supply "risk free". Now they have charged my account $79.95 for a s0-called membership that I didn't sign up for and they are charging my account monthly for the same amount. Customer Service claims that their web site says that by giving them your credit card information, you are agreeing to a membership and continuing shipments automatically billed to your account $79.95 every month. No way is that true! If it was there I would have seen it. They said they would credit my account once they receive this shipment back, but I can't get a refund for the $79.95 they billed my account for the "free trial", since I consumed the product. Not only are they sneaky and deceitful, their product is crap! Don't order from them!

Read full review of Advanced Acai
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
L
12:44 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Advanced Acai False Advertising

I didn't order this product, but I almost did based on this alleged "report" by a journalist (http://www.news7daily.tv/us/us2.php?t202id=13275&t202kw=ADSONAR). There is another website reporting an investigation from Julia Miller (http://news6health.net/diet/index.php?sub=N6HPUL01xGenNetGenx). After further investigation, it became clear that this woman is not a real journalist and this "investigation" was fake. All the comments on the report are positive any additional replies have been blocked due to "spam". I tried sending emails to the addresses on both pages ([protected]@news6health.net and [protected]@news7daily.tv respectively) and they both failed. These websites should be taken down because they are very misleading and will surely hook more victims in this scam.

Thank you.

Read full review of Advanced Acai and 26 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
26 comments
Add a comment
J
J
jojoa73
Coconut Creek, US
Aug 08, 2016 6:38 am EDT
Verified customer This comment was posted by a verified customer. Learn more

purchased product along with my brother on february 28, 2010. we tried it for a week and kept getting nauseas from it. we called on march 8, 2010 to cancel and we both recieved the rma # and returned it both that day. today is april 8, 2010 and they recieved my brothers but not mine and they will still continue to charge me 79.95 if not recieved by april 22, 2010. i pleaded with them for them to help me with this problem and they pretty much said too bad.

J
J
jkj
Owensboro, US
Aug 08, 2016 6:38 am EDT

Ordered their acaiberry product in Aug. 2009 on the 14 day trial. Have called their customer service MANY times to cancel & make sure no more charges were on my credit card. Never got through! Put on hold for over 30 minutes & then hung up on. Tried the web site got no response. They have tried in Sept., Oct., & Nov. to charge my card. I am reporting them to fraud services tomorrow.

B
B
Bobbyc
Portland, US
Aug 08, 2016 6:38 am EDT

I signed up for a trial of Greentea. I got shipments and my Debit Card charged the full amounts for 3 Advancedacai supplents, which I had never ordered. When I called CS, I was told by a very rude CS Rep that I should have read the fine print. I don't recall any fine print.I just saw on CBS news that the company FWM has a lot of fraud complaints. The box I recieved has FCM. Sounds awfully similar to FWM.

C
C
carolyn fuson
, US
Aug 08, 2016 6:38 am EDT

Free trial size advertised, along with another product Colotox8885726948, for just s&h charges. Upon arrival of products, I discovered that I am now considered a member and would be charged additionl charges, from each product, every monthd, at a very high rate. When I tried to cancel, was hung up on and given very little information on how to do so.

M
M
MISSYSMOM
SAN PEDRO, US
Feb 24, 2010 11:25 am EST

TRIED THE 14 DAY FREE TRAIL, CALLED TO CANCEL WITHEN THE 14 DAYS, THEY PROMISED TO SEND ME VIA EMAIL THE RETURN ADDRESS BUT OF COURSE I HAVE NOT RECEIVED THE EMAIL AS OF YET...DOES ANYONE HAVE THE RETURN ADDRESS ? I NEED TO SEND THIS BACK ASAP !

F
F
Frances Davis
Shreveport, US
Sep 23, 2009 12:43 pm EDT

I HAVE TREMORS AND IT MADE ME SHAKE MORE THAN USUAL, THEREFORE I QUIT TAKING IT.
ALSO THEY EVIDENTLY DO NOT HAVE A "TRUE" CUSTOMER SERVICE, NO ONE ANSWERS THE PHONE. JUST A RECORDED MESSAGE.

S
S
Shannon DeWolfe
White Bear Lake, US
Aug 08, 2016 6:38 am EDT

Ordered trial and cancelled order one month later, via phone. They charged me $83.90 a month later.

A
A
Advanced Acai
West Bend, US
Aug 08, 2016 6:38 am EDT

Only wanted to do the free trial and they started charing my account for more product.

J
J
J.Russe
Dallas, US
Jul 30, 2010 5:21 pm EDT

I had a weird feeling about the company but didn't go with my gut. So my TRIAL offer turned to be a MAIL IN REBATE...I never asked for that. After fussing with the rep who tells me this is a valid charge toward my account and that a supervisor will tell me the same thing, I spoke to one that said the charges will be reversed in 3-7 business days...hmmm we'll see. If not, I guess we make a fraud complaint. I'm going to talk with my bank today though. I don't believe the company will return my money so I'd like to advise my bank that these are unauthorized charges.

C
C
CWADE
Malabar, US
Aug 08, 2016 6:38 am EDT

This is truly a RIP OFF company. I also have been trying to get my refund for 2 months now and keep getting the run around. I saw no real results with this product that is why I wanted to return for credit. I strongly urge anyone NOT to be sucked into this scam!

ComplaintsBoard
M
9:56 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Advanced Acai Unauthorized and Fraudulent charges to my visa card

I have no idea how this company decided that it was alright to indiscriminately authorize $94.00 (a repetitive fee) each month after I told the phone solicitor ("customer svc rep) that I felt it was a scam and they were not authorized to use my credit card nor my info.

Two months later I find Advanced Acai is deducting first $89.00 then $94.00 from my account each month (they use your mc or visa).

Help! How do we stop this company!

Read full review of Advanced Acai
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
D
8:03 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Advanced Acai No Product. No Refund

I provided my credit card account to authorize a $5.95 order. My account was charged accordingly. The next month, my account was hit for an addition $79.95. I did not authorize a full 30-day order of the product or authorize my credit card to be charged $79.95. Yet they did and they will not refund the amount. Because they have a tracking number for a 30 day supply, they are holding my account hostage. Even though they do not have my signature saying I received the product (which I didn't) or my authorization to charge my card.

I have been going between my credit card company and Advanced Acai since June, when this all hit my statement and came to my attention.

The company markets heavily this $5.95 offer and then supposedly only gives you 14 days to decide if the product works for you before hitting your credit card for $79.95. This is paperwork I never received and therefore didn't know it was a step I had to take. It is misleading and definitely sets you up to pay much more for a product than is advertised. In fact, I don't recall seeing the total price anywhere in the ad.

I feel defrauded and do not want to see this happen to others. I asked for a refund and they said they couldn't credit my account. But they were able to put the amount twice against my card (I disputed the charge two times through my credit card company). I asked for a check and they said they don't write checks. They said I had to go back to my bank for the money and my bank (Capital One) said I had to go to them.

Please help me get my money back. Thank you for your assistance.

Donna Vissing
6146 Whiskey Creek Drive
#723
Ft. Myers, FL 33919

Read full review of Advanced Acai and 11 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
11 comments
Add a comment
T
T
TETEH
Decatur, US
Apr 06, 2010 9:40 am EDT

Dear est of "Health Buy" service, Ihope I made my self clear when I called your Coctomer service that I do not want to receive anymore any unwanted or unordered product. Why you are still chipping without my conssent.
I have no money on my credit Card so for this, it will be return to you. But after this notification, I will contact the Law if you ship me anyithing without my consent.

NB: DO NOT TAKE AMOUNT FROM MY CREDIT CARD. STOP, STOP AND STOP.

P
P
purple17
DC, US
Sep 09, 2009 5:01 pm EDT

I ordered off their website 1 bottle of loose weight pills. At first they cost 5.95 so I changed my mind and I tried to exit out of their website and then this window popped up and gave me a discount for the pills. With the discount the pills cost 1.00. So I was like hey why not get them. So I purchased them. 2 weeks later there is 79.95 missing off my credit card. I did some research and checked my bill statements and to find out that this website scammed me. So now I want to get a full refund. And to top it off I haven’t even used the pills yet.

View 0 more photos
M
M
Mombat
Bountiful, US
Aug 11, 2009 1:15 am EDT

I ordered their $2.50 leader for a free bottle of product, they included a 19.95 bottle of cleanse that I paid for. I didn't know it had caffeine in it..It said all natural Both products had high doses of caffeine in them which I am really allergic to. I called them after I had taken one and had a negative reaction, to return the bottles. They wouldn't take the cleanse back so I was out 19.95. I returned the rest and then after a while it came back to me with postage owing. After my discussion with them I felt that they would honor my request to rtn but no..then a month later I got an $80.00 charge on my credit card...I called again and they said I didn't rtn it in time so the whole thing was due. I was able to talk them into a 40.00 credit but I am out $62.50 for no reason at all and they are not the least bit concerned that they are cheaters.

C
C
Christian
, US
Feb 18, 2009 9:49 am EST

Bottomline...I was aware of their dirty tricks and canceled within the trial period and refused acceptance of the product via USPS. They billed my credit card and after many attempts agreed to credit me back and after waiting several weeks...still have not done so. Now, when I call the phone # on my credit card associated with the company...all I get is all circuits are busy.

This company is a rip off ... and I feel advertises through false pretense.

T
T
TEED OFF IN WV
PBURG, US
Dec 02, 2009 9:19 am EST

WELL LOW AND BEHOLD, TRY A FREE SAMPLE AND THEN OF COURSE BE CHARGED ENORMOUS AMOUNTS WHEN U DIDNT ORDER A DARN THING. WELL I CAN HONESTLY SAY...THE FIRST TIME I TRY A FREE SAMPLE AND GOT SHAFTED! I NOW HAVE A 79.95 CHARGE TO MY BANK ACCT CALLED 1ST THING IN THE MORNING, TOO EARLY, GET A MESSAGE OF HOURS OF OPERATION, SO CALL BACK WHEN TIME TO BE OPEN, THIS TIME RECEIVE A MESSAGE THAT THE CALL CANNOT BE COMPLETED AS DIALED PLEASE CHECK NUMBER AND TRY AGAIN! SO I WOULD ADVISE ANYONE NOT TO TRY THIS! GUESS I GET TO FILE A FRAUD CLAIM NOW... NEVER AGAIN NEVER AGAIN

L
L
Leo
, US
Feb 23, 2009 7:31 pm EST

Placed a test order to try out product and the same day charged a high fee and two weeks later charged another even higher fee. No products sent and no order placed with warning of having to cancel. The company is a fraud and the people in charge are stealing money from unsuspecting customers. The advertise on the radio and are very convincing in their ads. But they are no good and will hurt yoye checking account causing overdrafts and loss of money, especially if you do not catch them in time. Stay away from this company. Buy nothing from this company or any associate afiliated with this company. They are theives.

W
W
wendylee815
Warren, US
Apr 05, 2010 9:29 am EDT

After reading other posted complaints on this site, i immediately returned the item within one day of recieving it, one month later i found a posted transaction on my account for 79.95 for the item. DO NOT buy this product. I called the company and thier excuse was that they didnt recieve the product back, even tho i went to the post office and sent it back using the unstructions given for a cancelation. I think this is a scam and they deliberately claim not to have recieved it. I have reported a fraud to my bank. AA says they will refund the money within 1 to 2 weeks. since i dont believe them, i went to my bank. I hope my diligence will get my money back.

L
L
Lorrie W
Cheney, US
Sep 12, 2009 10:44 am EDT

My free trial of Acai Advanced came 12 days after ordering. In reviewing the enclosed pamplet I found that they were going to charge my credit card 64.95 to enroll me in the Healthy Lifestyle Program. I called and told them I did not want to join this I just wanted to try the free trial. They said well we can just charge you 32.50 for the bottle we sent you. So, lesson learned it is not free. I now have 10 days to return this unopened bottle and I am responsible for the shipping charges. Based on the comments above I better do overnight shipping and make sure I track it well.

L
L
Loveonlineadvertising
Cleveland, US
Aug 14, 2009 9:34 pm EDT

WELL STOP PUTTING UR CC INFO IN ONLINE DUMMIES!

M
M
Marty
Grand Junction, US
Jun 08, 2009 10:39 am EDT

I also ordered online and subsequently was charged $75+ monthly. Have refused acceptance of product and my account was not credited. Additionally this site is linked to Bromalite, a similar product. Telemarketers have inundated the phone number REQUIRED for the initial supposedly free trial offer. BEWARE, these sites are scams linked to other scams.

ComplaintsBoard
A
9:47 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Advanced Acai Refunds

I called three days after the trial date expired due to problems of my disgestive tract. $79.95 was taken from my account, when I called after being told that I would not be billed and told I was not charged yet so a note added not to charge, I received my billingstatement and there it was. I was informed by another rep. that I would only receive a $40.00 credit. I will send information to the BBB on this rip off, you do not force a product on a person if they choose not to accept it. This is a SCAM, FRAUD, STEALING and outright DISHONEST.

I WILL NOT STOP! I want my full reund!

Read full review of Advanced Acai and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
D
D
dbul
Washington, US
Jan 12, 2010 7:56 am EST

they can be reached at [protected] they changed their name to advanced manage.

L
L
Loveonlineadvertising
Cleveland, US
Aug 14, 2009 9:47 pm EDT

Its not their fault you dont read terms and conditions before entering your information, u should be fully aware of what ur purchasing! NOTHING IS NEVER FREE

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.