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Accor Complaints & Reviews

Accor - New South Wales, Sydney / Booking

Ma
Nov 4, 2013

Hi! I'd like to complain about something that happened to me in your hotel. I booked one night, by Booking.com, for oct, 8th. I arrived there at 10.30 PM, the reception was closed with a sign "we close at 10 PM" and other sign saying "no vacancy". I asked for the cab wait for me, I went in front of the door, and there wasn't any way to talk to the reception. So, I had to look for other hotel, at that time!! Fortunately, there was vacancy in Formule 1 Sydney Airport and I stayed there. The same company (Accor)!!! The problem is that you charged me (AUS 74). But it wasn't my...

Accor / cancellation

Je
Aug 1, 2013

As frequent hotel guest (SPG Gold, Club Carlson Gold, etc) traveling around the world, I manage a great deal of reservations at any given time. For this I always trust the big global chains with their websites, so you can easily see all pending bookings and change or cancel them. Recently made a booking at Accor website for the Nanjing Sofitel and cancelled. It stuck me that no confirmation email was sent this time, but I checked my account multiple times and since I couldn't find this particular booking anymore I made an assumption its probably alright, but this was my mistake. Now the...

Accor / Bad Accor Advantage Plus

In

I want to share my bad experience with Accor Advantage Plus. Hopefully others will not be a victim like me. It was started in a travel exhibition in Bangkok in 2008, where Accor group display their range of hotel. I was interested with the offer of a membership of Accor group, they said that they'll give a compliment voucher to stay one night in any participating hotel in Accor groups Asia. Thinking that Accor was a reputable hotel group, I bought the membership for THB 5, 500 (I don't remember the exact amount but it is around that number) A few months passed, I almost forgot the...

Accor - Oregon, Seaside / Bad service

Va

I've got a couple of AccorNazis, one regular, the other new, sniping at me on [redacted], this is my most recent reply: You guys are totally missing the point here, if you don't mind my saying so. The Seaside, Oregon Motel 6 and the room aren't the issue - never were. I'm not expecting you to understand all of this, but when you become a Senior Citizen and probably disabled, time being the enemy of us all, and all of a sudden you find your life style has changed dramatically, pensions and Social Security not being all they're cracked up to be, you'll start clipping...

Accor - Oregon, Seaside / Scam service

Va

Don O. Trent lives in Tipporary by the seaside and I in Northwest Killarney; Don and I had been friends and business partners for over 10 years. My wife and I had enjoyed the pleasure of his company many times. Then one day I made an innocent little comment; he understood what I was talking about, he thanked me for my observation and apologized. Then quite unexpectedly after he said he was sorry, he hit me upside the head with his shillelagh! No problem I've gotten knots on this old head before, but after asking him why he did it and not getting a satisfactory response, I did the only...

Accor - Oregon, Seasied / Terrible service!

Ri

Don O. Trent lives in Tipporary by the seaside and I in Northwest Killarney; Don and I had been friends and business partners for over 10 years. My wife and I had enjoyed the pleasure of his company many times. Then one day I made an innocent little comment; he understood what I was talking about, he thanked me for my observation and apologized. Then quite unexpectedly after he said he was sorry, he hit me upside the head with his shillelagh! No problem I've gotten knots on this old head before, but after asking him why he did it and not getting a satisfactory response, I did the only...

Accor / Violation of civil rights & discrimination

Ri

Franchisee, John H. Wolf, has allowed his motel manager, Lee Judson, to engage in an egregiously questionable business practice. His manager has insinuated my wife and I are engaged in criminal activities by lumping us in with prostitutes, drug dealers and their ilk by putting us on his Do Not Rent list. This nefarious list is generally used by some managers in the hospitality industry to keep those kinds of people out, and rightfully so. But my wife and I are both disabled senior citizens who have happily stayed at Mr Wolf's Seaside Motel 6 once or twice a year for 14 years without a...