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Access America Travel Insurance Complaints & Reviews

Access America Travel Insurance - Virginia, Richmond / Denial of Legitimate Claim


I purchased a travel insurance policy through Access America (through Orbitz web site) on April 1, 2009. I was diagnosed with prostate cancer on June 5, 2009 and underwent surgical removal of my prostate on July 28, 2009. I was told by my doctor that I could not travel for two to three months after surgery. My wife and I were scheduled to travel on August 23 - 29, 2009. I filed an insurance claim to Access America twice (August 3 and August 10, 2009) and was told that additional information was needed. My Doctor provided all information and dates regarding my surgery and condition. I beleive...

Access America Travel Insurance / claim denial


My girlfriend and I purchased a vacation trip to New Orleans scheduled for September 2-6, 2008. We bought the trip from Book The package included round-trip air and 4 nights in a hotel. Also, we purchased travel insurance from Book It with their insurance partner Access America. Hurricane Gustav hit New Orleans during the time we were to be on vacation. We wisely canceled our trip through Book It and filed a claim with Access America since weather related emergencies are covered. Now comes the scam: Access America is denying our claim. I contacted the claims agent thinking thi...