A Touch Of Heaven Salon And Spa reviews & complaints
The good, the bad, and the ugly - discover what customers are saying about A Touch Of Heaven Salon And Spa
Welcome to our customer reviews and complaints page for A Touch Of Heaven Salon And Spa. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with A Touch Of Heaven Salon And Spa.
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Poor customer service
The owner of this salon has the worst attitude and doesn't feel its her job to "wow" any client whether they are coming in for her or another stylist. I have been witness to various complaints made to the owner and watched as she never takes responsibility for her salon. Instead if there is something a client doesn't like she will make it the clients "problem" and not her salons. Once a woman returned to the salon because she had a pretty bad reaction to the color used on her hair. As she explained and showed the irritated skin all over her neck and face, Keisha the owner, responded by saying "No that's not our fault you must have had a reaction to something else." She didn't even offer any service to help this woman or try to keep the relationship. My sister got her hair colored and highlighted here once and she left the salon crying because of the job that was done. It wasn't the best to say the least. She paid for the services but asked the stylist if the owner was informed of the situation. The stylist responded "yes, she knows but she said you're not her client so what do you want her to do?" I could not believe what I was hearing. Wasn't she a client of the salon? Didn't she pay the salon for the services received? However again the owner could not take responsibility for what took place at her salon, nor did she try to fix the problem.
The complaint has been investigated and resolved to the customer’s satisfaction.
Mandatory Tipping
I went for a massage at this salon in June 2012. I purchased a Groupon deal so it was pre-payed. I called to schedule my appointment and showed up early. When I was checking in, I was informed that I was required to pay a mandatory 20% gratuity before the massage. I argued with this because I am not going to give a tip prior to getting the massage. Also, no where on the Groupon does it say this. I have no problem tipping, however, I feel that I should decide how much based on the service I received.. They agreed to let me have my massage and then pay the gratuity like any other salon/spa would do, but help my credit card behind the counter. Well, the massage sucked and all I would hear were the loud women in the salon part swearing and yelling to each other so I was unable to relax. When I came out and told them this, and said I was not leaving the full 20% tip, they said they would call the police on me! Are you kidding me? What kind of salon is this? I told them to run it and I got the heck out of there.
Unsanitary business
I was a recent witness to this unsanitary salon. The stylists would use dirty combs and towels on most clients. Some stylists had either no Barbercide in their jars, and when some did it needed to be changed extremely badly. Clients were either not draped at all for a chemical service, or they were covered by a towel (unsure if it was clean or not) around their neck. This salon didn't have enough capes for clients at all!
The complaint has been investigated and resolved to the customer’s satisfaction.
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