39DollarGlasses.com
reviews and complaints

As someone who values quality eyewear at reasonable prices, I understand the appeal of 39dollarglasses.com. The concept of providing stylish frames and prescription lenses starting at $39 is enticing. However, it's important to note that customer experiences vary. While some customers praise the quick shipping and affordable options, others have raised concerns about quality control issues, customer service, and additional charges for returns. It seems like a mixed bag where you might find a great deal or encounter some challenges. If you're willing to take a chance for budget-friendly eyewear, 39dollarglasses.com could be worth exploring.

Bought the Stuyvesant frame and lenses for $39 total. I've had them for about 3 months and so far I've been very happy.

I have ordered prescription glass for my friend's birthday,

I have order them 3 days before her birthday,

But as they promised, I got them before her birthday,

One of good experience in online buying

Iv'e been buying my glasses for over 10 years from these guys and I am always happy. I wear progressive lenses which are sometimes a bit tricky to get used to. I had my glasses looked at by my optometrist and he said the prescription is spot on. Love these guys!

GREAT site!

Unlike other sites that only have a couple of cheap frames, this site offers plenty of choices for only $39! Shipping is also reasonable for $4.95! They do have much more expensive frames such as flexible titanium to rimless glasses as well.
All you need is the information from your eye exam to input the correct information.

The glasses are made to order, ship fast, and are made in the USA!

Extremely happy with my purchase and the fact that I saved so much money!

I have ordered six times from this company over the past several years for myself and my sons. It just doesn't make sense to order expensive optometrist-office glasses for young people, so I gave 39DollarGlasses a try. I was pleased the first time and every time since. They got prescriptions for both of my sons perfect, and they now order from there as adults! Glasses are often in my mailbox less than three days from the moment I order. My prescription was more complicated, and the glasses I ordered for myself were not quite right. I opted to return them under their 100% satisfaction guarantee. They did not question me, and provided a full refund to me without delay. I will continue to order from 39DollarGlasses in the future, as I am happy with their quality for the price and their service.

I sent my new Oakley aluminum frames in for re-lensing. Several weeks transpired and after multiple attempts to contact the site, all being unanswered I received an email apologizing an that my frames would be sent next day air the following day. Three days later, they sent me a message telling me that they stripped my frame screw and that they would be happy to replace my $250 dollar frames with cheap plastic frames of my choice from China. My first comment was asking why could they simply re-tap the hole as these frames are very sturdy forged aluminum, think aluminum wayfarers. They completely ignored my question.

After a bunch of email exchanges, that were totally obnoxious and honestly illogical and emails, they offered to replace my frames and asked me to provide them with a source. I provided them with three sources an indicated that I would appreciate it if they would act quickly and purchase them and asked for them to confirm the purchase. They reply in an email that the frames were purchased and they would immediately re-lens and ship upon arrival of the new frames. This, of course was a total lie!

More than two weeks later I received an email from them telling me, we found your glasses and what color would you like? Not only were they the wrong model, but they were plastic! I also sent them proof that they promised they had already purchased the frames I sourced for them.

I supplied them with another source for the frames, but tis time they refuse to purchase them. So we have what is known in legal circles as a breach of contract and bad faith, a tort.

I asked for my frames back and they said they probably did not have them, as they were most likely discarded.

Finally after speaking with the General Manager, he offered to return my glasses, but after taking him up on it, he refused! Beware of these people, they are liars.

This company is devoid of moral character and must be completely broke. They nickel and dime to no end. I am looking forward to embarrassing them in small claims court. I have a stack of ridiculous emails completely substantiating all of my claims here, they are so unreasonable it will be over in 5 minutes.

Now here's the kicker, it's going to be super expensive for these mental giants to show up in court. Their costs are going to be into the thousands for this, all over some frames that they agreed to replace in the first place. I'll post a copy of the judgement when I am done with these jokers. My favorite part of this process is going to be having Marc J Weinstein (Officer and CEO) personally served at an inconvenient venue for him. This is matter of principal, as he is a horrible person, who will not speak with customers.

I have read so many similar claims against these folks, it is about time someone took them to task.

UV, or Ultraviolet, light has a wavelength from 100 to 400nm. I bought a UV photoresistor that is sensitive to light from 240-370nm. When I tested my sunglasses from 39dollarglasses.com, I noticed they only block 80% to 90% of UV light; they're about as good as the glass on my house windows, or standing in the shade of a tree at noon on a sunny day. The glass roof on my Tesla Model 3 blocks 99.9% of UV. I feel let down and misled, as the prescription sunglass lenses were advertised as "Includes 100% UV protection", and 80-90% is not 100%.

The glasses arrived a little late, and I wasn't kept well informed until I called and asked for an update. It's funny, but shortly after that, I received an email saying they had been shipped. The glasses are almost perfect, especially considering the price. I purchased single vision readers because the *** readers don't correct astigmatism. The quality and value at this price are excellent, especially with the promotions. Today, I have ordered two more pairs of the same glasses, hoping that the communication will be better this time. I would have given a five-star rating if not for that. Based on the reviews I have seen, you would expect this issue to have been addressed by now. Nevertheless, I am satisfied with the transaction, which is why I placed another order. Cheers!

I ordered glasses and spoke with Evon at 39dollarglasses.com, and it was the worst experience, I did Not order online, I called and spoke with Evon, I think she said that she was the owner, for I told Evon that my order has to be 30% Light Gray Tint, and she said it will, and I also sent Evon an email along with my prescription stating that it has to be 30% Tint, and today I received the glasses and they were 90% Tint. So whatever you do, do Not buy glasses from this place, for they will never give you the glasses you want, and they are rude over the phone when there is a problem, and when I went to the post office I waited in a very long line to send these damn glasses back! I paid by credit card and I put in a claim, so I am letting Visa take over for now, but you should NEVER pay them by debit card, money order, or check because they will fight to not give your money back when they rip you off.

I purchased a pair of Oakley Chamfer 2 eyeglass frames for $107.35 and sent them to 39dollarglasses.com to have lenses fitted and installed. I placed the lens order for $54.90 and mailed them in USPS Priority Mail. I called 6 days later to check on the status and the representative said he they never received them. I checked the tracking and it was confirmed that they were received. The representative proceeded to look for them and finally they were located. This leads me to believe if I hadn't called to follow-up they would have never been processed.

I finally received the glasses back and inspected them upon arrival. I found three separate cracks in the upper right portion of the frames. This was from incorrect measurement and fitting of the lenses, causing the structural integrity to be compromised and crack.

I called 39dollarglasses.com on March 16, 2016 to inform them of the situation. The initial representative, Venessa, explained to me that nothing could be done other then sending the lenses back and fitting them on one of there cheap frames. This would essentially leave me with a broken pair of Oakley frames that I spent over $100 on. She then explained that this was company policy and they weren't responsible for frames that they damaged. I asked to speak with a manager and David came on the phone. He basically gave me the same unreasonable answer with no resolve.

The business model this company has in place is unethical and simply should be illegal. You wouldn't bring your vehicle into a mechanic to have upgrades put on it only to have it returned in a damaged condition. The mechanic would be responsible for the damage as should this 39dollarglasses.com for the frames they broke.

DO NOT DO BUSINESS WITH THIS COMPANY! READ THE NEGATIVE REVIEWS ONLINE.

OMG. I placed the order on the website www.39dollarglasses.com, but my deal turned to be real disaster for me. I waited for the order, but the seller provided confirmation details and shipping info too slowly. I already emailed him couple of times, but this person diddle-daddle too much and sent fake promises. I was so upset and decided to contact him again, but he ignored me. The worst services.

INCREDIBLY Poor Quality, Plus They Didn't Pay Return Postage as Promised -- Shop elsewhere.

I ordered two pairs of nonprescription sunglasses with upgraded lenses, for just under $100 each. When they arrived, we were truly shocked at how thin and flimsy they were, and at how poorly they were constructed. There were visible gaps between the lenses and the frames on both pairs, and the lenses were ready to pop out of the frames. One of the temples was damaged at the hinge, making it permanently (and very visibly) bent in at an angle. When I immediately called to ask how to return these trashy and defective sunglasses, I had to wait on hold for some time. The rep was pleasant enough, and I politely mentioned my surprise at the obvious junkiness of both sunglasses. I asked what kind of quality control process they use (none, evidently), and she made it clear that such returns for poor quality were commonplace. Knowingly charging $100 for flimsy, bent, broken sunglasses with gaps between all lenses and frames is their normal way of doing business! The rep said she would email a shipping label to cover the return postage. When the post office scanned that shipping label's bar code as I was mailing the package, I learned that 39dollarglasses had not put enough postage onto the label to cover the return! They didn't even pay enough postage for me to return two pair of extremely lightweight, flimsy glasses. I had to pay another $5.80 in postage, plus additional fees to track and insure the package. As a point of comparison, I was also returning two packages that were MUCH heavier (each included several heavy jeans and other items); those merchants provided labels that covered all return postage plus tracking/insurance. 39dollarglasses does not deserve your business. Save yourself the hassle and buy your glasses elsewhere.

Company sent the wrong prescription for half the order--2 out of 4 pairs. Refused to refund. Zero phone support, no email support. Chat, if you're lucky. Sure wish I'd researched these guys before I spent $150 bucks. They have no legal corporation in NY state and are not listed with the NY secretary of state as a foreign corporation doing business within the state. They are hiding because of their shady business practices--a typical shell game for internet businesses like this. Can't imagine how they sustain their merchant account with the volume of chargebacks they must receive. They are engaging in fraudulent and deceptive marketing, with no intention of actually delivering a quality product.

I got my glasses from 39 dollar glasses and I could not see very well. When I looked through my old glasses I could tell that there was a difference in the lenses. When I called customer service they were more than happy to help me with my problem. They sent me a pre-paid envelope to send the glasses back and were happy to make a new pair for me. It turned out the mistake was mine, I put my prescription in wrong! And they were still happy to replace my glasses!

After claiming to have a turnaround time of 3-5 days, my prescription safety glasses took a full 21 days to receive via priority mail (two day mail time). Once I got them, I discovered that my right lens was not properly manufactured (blurred vision). I used a two-week old prescription that I had perfect glasses made from a week earlier. My prescription is simple, BTW.

The lady told me that I must have provided the wrong PD and denied that it could be their issue. I sent the glasses back to the company and they responded with a terse little e-mail stating the glasses passed inspection and they could offer a limited refund minus shipping charges.

These people are inept, rude and should be avoided unless you want to waste time and money. Life is too short to deal with fools, so I'll take my little refund and try to forget.

I sent my glasses to 39 Dollar Glasses to have the lenses replaced, and ordered new prescription sunglasses. They were received by them on May 25, 2010. On May 27, I was told they would begin working on my new lenses and I should have them in about a week. But they did not begin work. In fact, no one seems to know the real status. I have called them and am always told they are “being worked on” but they don’t seem to be at all. I emailed 39 Dollar Glasses yesterday, but never received a response. I also returned defective prescription sunglasses to them which they have received, but they have not issued a refund. I would call them, but when you call them you have to hold for 15 to 20 minutes before someone actually picks up the phone, and while holding you are forced to listen to the same horrible song over and over and over. I want my glasses returned to me, a refund of the amount paid for the replacement lenses, and would like a refund of the money I paid for the sunglasses which were not right and subsequently returned to them.

I ordered a pair of eyeglasses and a pair of sunglasses from 39dollarglasses.com. The order took twice as long to receive as the comments on the website suggest but I presumed they were creating good product. I was completely wrong as both the tinted and clear glasses had gaps/holes in the lenses were they were improperly cut to fit the frames. There was nothing in the packaging but a receipt. I went online to contact them by email but of course that portion of their website is defunct. I then tried the chat feature and finally got a response after 1.5 hours of waiting in a chat room. The representative could only work from a script and refused to provide an address so that I could directly mail back the glasses. I contacted the BBB and got an email address for the company. I emailed them explaining my disgust with the crappy workmanship and service they provided. I again requested an address to mail the glasses back. A couple hours later I received an email from the same representative who was in the chat room who once again refused to provide an address. However, she informed via email that I can send the glasses back directly to her and she will inspect them for me. Apparently, the chat room representative is also the optician, glass cutter, and lab worker at 39dollarglasses.com. How could anyone miss a gap in the lens that is big enough to put a shoelace through. Avoid 39dollarglasses.com because their service is hit or miss apparently. I learned of them through a blog that strongly pimps their wares but I am not surprised that the blogger doesn't have problems as he advertises and pimps for them so maybe he gets a decent product. I wouldn't recommend every buying from them as I did a google search after the fact and found many complaints. Unfortunately, I trusted the blogger and that is a mistake that I won't make again.

I have ordered from 39dollarglasses in the past with no problems. I purchased another pair in September but decided to spend the money on a pair of transitions lenses. Shipped out promptly and received promptly. Upon receipt, I did not like the frames on me (how can you truly tell online?) and the lenses never transitioned. Sent them back and was told they passed inspection so they would not be making another pair of glasses. If I wished to replace the frames, it would cost me extra or I could get a refund - but only 70% of what I paid (which was $112). When I questioned whether or not they honored their 100% risk free policy they once had, I never received any correspondence back so I'm assuming they no longer honor it. Shame, because they used to be easy to deal with. What's become of our country? Where is all the customer service? Whatever happened to the customer is always right? Nobody cares anymore. Bottom line: go elsewhere for glasses. It's worth it to spend the extra money in a store. At least you will know for certain that you like the frames.

I would warn anybody contemplating doing business with 39dollarglasses.com. Their staggering incompetence and total indifference towards their customers is unprecedented.
Below I’ll list an email that is self explanatory.
I find it absolutely impossible to get any sense out of anybody at
39dollarglasses.com.

I've been trying for six months to pay you some money for an exchange pair
of glasses, and every time I request information I get an answer back that
bears no resemblance to the question I asked. Are you deliberately being
obstructive? What on earth is your problem.

Four emails to half an answer is not acceptable.

You won't find any new orders because I haven't placed an order, and
certainly will not be doing so in the very near future.

I sent a pair of glasses back to you that I did not like. They bore no
resemblance whatsoever to what was being displayed on the web site and were nothing
like what I was expecting to receive.

I sent them back to you for replacement and have been trying to pay you
money ever since. Having tried and failed several times, I cannot go any
further with you and your ridiculous method of not answering your emails and
taking over a week to reply. When you do finally reply the answers bear no
relation whatsoever to the questions I asked or my stated request for
information.

If you persist in jerking me about, you will leave me no choice but to seek
arbitration from the authorities.

I'm going to ask you one more time. Send back the glasses I sent you for
exchange.

I will not write off the money I sent you because it was supposed to be for
a quality product from a reputable supplier. As you have proved to be
otherwise, I shall make it my duty to see that you are not allowed to
continue trading.

Enough if enough. I refuse to play your games any longer.
Either return my glasses to me in the condition I sent them to you in, or you will leave me no choice to escalate this dispute.

You have exactly 10 days. 21st February 2009.

Even when I did finally receive my glasses back from this rinky-dink outfit, even though no money changed hands, they still stuck the full customs & excise declaration on the package thus forcing me to pay the duty again and claim it back from the customs department. A hassle but not impossible. A hassle I could do without and wouldn’t have been necessary if 39dollarglasses.com weren’t so staggeringly incompetent. The question of course comes to mind: do they do it on purpose?

Deal with this rinky-dink outfit at your peril.